Kelly's Storage Avaliações 

303
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Without going into personal details, Kelly's have been outstanding in their help and support through what has been an extremely stressful time in our lives. Special mention to Oliver Cose, who has al... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Kelly's were very helpful and flexible as we progressed through the process of our move. They provided good quality packing boxes and materials, and on the day of the move were quickly able to get mor... Ver mais

Avaliado com 5 de um total de 5 estrelas

Ben, you're an absolute legend, thank you so much again. I don't usually write reviews but this company is absolute class. I cannot fault it at all. I would highly recommend Kelly's to anyone who's ex... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Nick and Gil unloaded all of my heavy belongings into my first floor flat with no complaints and did an excellent job of putting everything where I asked them to without scratching any walls etc. Woul... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Garagem

Escrito pela empresa

Established over 80 years ago, Kelly's was the first company in the UK to offer convenient Mobile Self Storage solutions to customers. Still, in the family, the company now holds 2 facilities servicing London and the South East and delivers storage units direct to the door of more UK households than ever before. Not content with pioneering the Self Storage industry, Kelly's launched Kelly's Document & Data Management which specialises in bespoke document and data storage for businesses as well as Kelly's Storage Charity Events, a unique concept in charitable giving whereby they pay for and organise sporting, fund-raising events with 100% of money raised going to local charities. Set up by the Directors in 2010, Kelly's Storage Charity Events Department, with support & engagement from all members of staff, has raised over £700,000 to date! As a family business, our focus is on providing exceptional customer service - so we're proud to say our Customer Service Team is helpful and efficient, and receives consistently excellent feedback. And, with direct lines, it's likely you'll speak to the same person every time you call, meaning you'll receive a unique and personal service from beginning to end. The same also goes for the road - our drivers are experienced and knowledgeable and will text and email you prior to and on the day of your booking with their name, number, and time of arrival - so you're not left in the dark. And, to keep things simple, we tell you about all the costs upfront - there are no hidden extras, no deposits, and no need to buy a padlock. In fact, we won't charge you anything until we've actually stored your goods and, even then, you only pay for the days you actually use.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

303 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(303)

16 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

As a company we have used kellys for… years

As a company we have used kellys for storage solutions of years. This year we had to have an office move. From contact with Emily and Kieran they made it so easy to deal with. They arranged containers to arrive at the office on the day they also confirmed pricing etc and advised what we needed to store everything. Nick, Jeffrey and Jack turned up and just were amazing guys they offered their help support and advise and stored everything safely. Great company, friendly people. Great Job thank you look forward to our move into the new office :-)

25 de julho de 2025
Avaliação não solicitada
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Resposta da Kelly's Storage

Thank you for your fantastic review! We’re delighted to hear that you had such a positive experience. It is great to hear how the whole team provided you with a great experience; this will be fed back to all their managers. Your feedback is greatly appreciated and encourages our team to continue delivering high standards of service. The Kelly's Storage Team

Avaliado com 5 de um total de 5 estrelas

Really helpful understanding staff

Really helpful staff who couldn't have done more to help me from Ollie in the office accommodating us over ever moving completion dates at short notice to Phil, Ollie and George who did the physical move. We were moving my sister, recovering from an illness into a retirement flat. They were patient, kind and very understanding of the situation plus having to deal with 3 sisters who all had a view on where to put things! They laughed along with us, offering good suggestions and made the whole day as 'enjoyable' as any move can be. Rare these days to find a company that seems to have created a cohesive team spirit amongst their employees. We've used Chappells in the past and now owned by Kelly's we were not disappointed and from our experience would happily recommend them.

25 de julho de 2025
Avaliação não solicitada
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Resposta da Kelly's Storage

Thanks for your kind words! We’re delighted to hear you had a great experience. It is fantastic to hear how great Ollie, Phil, and George were, right from the initial enquiry with Ollie through to the team delivering the job. We really appreciate your support and hope to work with you again soon. From The Kelly's Storage Team

Avaliado com 5 de um total de 5 estrelas

Fantastic throughout from booking to…

Fantastic throughout from booking to collection. The team Phil, Graham and George were brilliant on the day. So friendly and professional, went above and beyond and provided additional packing boxes as I was short by a few. Great experience and took the stress out of moving day. They even packed up the last few boxes for me. I hope I have the same team on redelivery, minus Phil as he’ll be in Malaga. Thanks so much Kelly Storage.
PS hope they’d found the glass to the wing mirror on the way back.

4 de julho de 2025
Avaliação não solicitada
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Resposta da Kelly's Storage

Thank you very much for taking the time to leave such a positive review. It is great to hear how brilliant Phil, Graham and George were. We will be sure to pass this across to their manager. We’re really pleased to hear about your experience and appreciate your kind feedback. If we can help again in the future, please don’t hesitate to get in touch. From The Kelly's Storage Team

Avaliado com 5 de um total de 5 estrelas

Kelly Storage - the best

Kelly Storage offers a simple, reliable, and stress-free booking process. The team was punctual, professional, and efficient, completing the job in two hours with excellent communication. Friendly, honest, and flexible service made moving much easier. Highly recommended—especially the Luton site and all the team there. Its convenient and superior to other storage providers.

4 de junho de 2025
Avaliação não solicitada
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Resposta da Kelly's Storage

Thank you so much for taking the time to leave us such a great review! We’re really pleased to hear that you had a positive experience with our team. Your feedback means a lot to us and motivates us to keep delivering the best possible service. We look forward to helping you again in the future.From The Kelly's Storage Team

Avaliado com 5 de um total de 5 estrelas

Very helpful and efficient

Kelly’s was recommended on our road’s WhatsApp group.

I got in touch to ask about storage for our belongings while we have building work done, as well as collection of the items.

From the very first conversation, any concerns about the process were completely put to rest, and I booked straight away.

Mark and Ian came last week to collect everything and were incredibly conscientious, making the absolute most of the space in the container — which even meant I was able to add a couple of extra items.

Every member of staff I’ve dealt with has been really helpful and efficient. I’d highly recommend them.

13 de junho de 2025
Avaliação não solicitada
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Resposta da Kelly's Storage

Thank you very much for taking the time to leave such a positive review. It is great to hear how brilliant Mark and Ian were. We will be sure to pass this across to their manager. We’re really pleased to hear about your experience and appreciate your kind feedback. If we can help again in the future, please don’t hesitate to get in touch. From The Kelly's Storage Team

Avaliado com 5 de um total de 5 estrelas

Extremely friendly staff and great…

Extremely friendly staff and great service! Would highly recommend!

17 de junho de 2025
Avaliação não solicitada
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Resposta da Kelly's Storage

Thank you very much for taking the time to leave such a positive review. We’re really pleased to hear about your experience and appreciate your kind feedback. As a family-run business, we really do love recommendations, so thank you for this! If we can help again in the future, please don’t hesitate to get in touch. From, The Kelly's Storage Team

Avaliado com 5 de um total de 5 estrelas

I had a great experience when needed to…

I had a great experience when needed to access my storage unit the other week.
Luke, who helped me with my storage unit was very professional and efficient and made my experience really easy and pleasant.
Definitely recommend them.

6 de junho de 2025
Avaliação não solicitada
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Resposta da Kelly's Storage

Thank you so much for your kind words! We're thrilled to hear you had a great experience accessing your storage unit. We'll be sure to pass your feedback on to Luke – we're glad he made everything easy and pleasant for you. Thanks again for the recommendation!

Avaliado com 5 de um total de 5 estrelas

Amazing support at the storage facility…

Amazing support at the storage facility from Joseph , Layton and another colleague in Luton

So helpful. So polite.

We have been a customer for years and highly recommend

10 de junho de 2025
Avaliação não solicitada
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Resposta da Kelly's Storage

Thank you so much for your continued support and kind words! We're delighted to hear that Joseph, Leighton, and the team at our Luton facility provided such helpful and polite service. It's always a pleasure to assist loyal customers like you — thank you for the recommendation!

Avaliado com 5 de um total de 5 estrelas

Amazing service from Barry and Luke

Amazing service from Barry and Luke
Can’t believe they got all my stuff in! Wow!!
So helpful and friendly.
Thanks guys.

9 de junho de 2025
Avaliação não solicitada
logotipo da Kelly's Storage

Resposta da Kelly's Storage

Thank you for the fantastic feedback! We're so glad Barry and Luke were able to work their magic and get everything in — they're great at what they do! We'll be sure to pass on your kind words. Thanks again for choosing us!

Avaliado com 1 de um total de 5 estrelas

In Luton parking charge kelly storage

Wile driving in Luton, i did a Uturn in the road infront of kellys storge.
Almost 4 months later i reserved a parking fine pcn saying id illegally park At the site. I was never on the site. But now im being threatened with bailiffs. So i googled kellys and parking at luton and its a common thing..turn pull up any where outside the closed gates, even when the premises are closed they can take a screenshot from there security camera of your reg. and you get a pcn. (Parking charge notice) for diving on the public highway i have a disabled blue badge and can park on the yellow lines outside for three. But i was only turning around.... tomorrow i have a call with channel 4. So it may be on tv soon. Heads up.
Thanks kellys storage for being complicit with Universal parking enforcement ltd. Discussing criminal mis use of the dvla for details.
More to come.

6 de junho de 2025
Avaliação não solicitada
logotipo da Kelly's Storage

Resposta da Kelly's Storage

Hi Sheila, thank you for your message. We’re sorry to hear about your experience. Please note that the parking ticket you received was issued by a third-party parking enforcement company and is not managed or issued by Kelly’s Storage directly. However, if you believe the PCN was issued unfairly, we’d be happy to help put you in touch with the appropriate party. Please email us at inbox@kellystorage.co.uk with the details, and we’ll do our best to assist.

Avaliado com 4 de um total de 5 estrelas

Good service

I arranged to remove some items, and add other items, from my two self storage containers. Nobody was at reception when I arrived to do this, but after I called someone this was quickly remedied and Leighton/Leyton (uncertain of spelling) was very polite and helpful.

3 de junho de 2025
Avaliação não solicitada
logotipo da Kelly's Storage

Resposta da Kelly's Storage

Thank you for your feedback! We're glad we were able to assist you quickly once you got in touch, and we're especially pleased to hear that Leighton was polite and helpful during your visit. We’ll be sure to pass on your kind words to him. Thanks again for choosing us!

Avaliado com 5 de um total de 5 estrelas

Barry and Luke did an amazing job

Barry and Luke did an amazing job! super efficient and quick

30 de maio de 2025
Avaliação não solicitada
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Resposta da Kelly's Storage

Thanks so much for your great review! We’re happy to hear Barry and Luke delivered such efficient and quick service. We’ll be sure to pass on your praise!

Avaliado com 5 de um total de 5 estrelas

A huge thanks to Luke and Barry

A huge thanks to Luke and Barry! Anyone looking for easy access and safe storage use Kelly’s! Thanks guys for all your help & support.

16 de maio de 2025
Avaliação não solicitada
logotipo da Kelly's Storage

Resposta da Kelly's Storage

Thank you so much for the kind words! We’re thrilled Luke and Barry could make your storage experience easy and secure. We really appreciate your recommendation — thanks for choosing Kelly’s!

Avaliado com 5 de um total de 5 estrelas

Barry and Luke were so professional and…

Barry and Luke were so professional and took such great care with my property they were extremely efficient and took all the stress out of a very anxious day I would highly recommend
Thanks again to Barry and Luke legends!!!

23 de maio de 2025
Avaliação não solicitada
logotipo da Kelly's Storage

Resposta da Kelly's Storage

Thank you so much for your heartfelt feedback! We're delighted to hear that Barry and Luke took great care of your property and helped make a stressful day much easier. We'll be sure to pass along your kind words to them—they truly are legends! Thanks again for recommending us!

Avaliado com 5 de um total de 5 estrelas

Barton to Houghton Regis

Absolutely first class service from start to finish. Moved out, stored for a few weeks and moved back. Recommended by a friend and really happy I trusted her judgement. Great communications. Friendly, quick and efficient and went over and above for us with collection and then delivery. Thank you especially to Barry and Luke for all your hard work today. Five star service!

19 de maio de 2025
Avaliação não solicitada
logotipo da Kelly's Storage

Resposta da Kelly's Storage

Thank you so much for your wonderful review! We’re thrilled you had a first-class experience from start to finish and that Barry and Luke went above and beyond to help with your move. We really appreciate your trust and recommendation — it means a lot to us. Thanks again for the five-star feedback!

Avaliado com 5 de um total de 5 estrelas

Leighton and Callum were extremely…

Leighton and Callum were extremely helpful. Leyton even went beyond the call of duty and help me bring the items home with me. `highly recommend!

17 de maio de 2025
Avaliação não solicitada
logotipo da Kelly's Storage

Resposta da Kelly's Storage

Thank you for the fantastic feedback! We’re so glad Leighton and Callum, especially Leighton, went above and beyond to help you. We really appreciate your recommendation!

Avaliado com 5 de um total de 5 estrelas

Great Service!

The team at Kelly's have been providing a great storage service to our business. Joley especially is always very helpful and responsive to any requests that we may have.

9 de maio de 2025
Avaliação não solicitada
logotipo da Kelly's Storage

Resposta da Kelly's Storage

Thank you for your kind words! We're delighted to hear that Joley and the team have been consistently helpful and responsive to your business needs. We truly appreciate your continued trust in Kelly’s Storage!

Avaliado com 5 de um total de 5 estrelas

Just wanted to say what a great team…

Just wanted to say what a great team you sent for my removal today. Nothing was too much trouble, even though I was probably a bit less organised than they would have liked...patient, polite, professional and very efficient, they definitely made a traditionally stressful day, much less so - thankyou so much!

25 de abril de 2025
Avaliação não solicitada
logotipo da Kelly's Storage

Resposta da Kelly's Storage

Thank you so much for your lovely feedback! We're thrilled our team could make your removal day easier and less stressful, even with the unexpected challenges. We'll be sure to pass on your kind words — they’ll be happy to hear this. Thanks again for choosing us!

Avaliado com 5 de um total de 5 estrelas

Excellent help from Barry & Callum

Excellent help from Barry & Callum - thank you! Fantastic service

25 de abril de 2025
Avaliação não solicitada
logotipo da Kelly's Storage

Resposta da Kelly's Storage

Thank you for the wonderful feedback! We’re glad Barry and Callum provided excellent help. We appreciate your kind words and support!

Avaliado com 5 de um total de 5 estrelas

Barry and Callum v helpful and…

Barry and Callum v helpful and friendly. Thanks v much

25 de abril de 2025
Avaliação não solicitada
logotipo da Kelly's Storage

Resposta da Kelly's Storage

Thanks so much for your kind words! We’re glad Barry and Callum were helpful and friendly. We appreciate it!

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