Kelly's Storage Avaliações 

303
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Without going into personal details, Kelly's have been outstanding in their help and support through what has been an extremely stressful time in our lives. Special mention to Oliver Cose, who has al... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Kelly's were very helpful and flexible as we progressed through the process of our move. They provided good quality packing boxes and materials, and on the day of the move were quickly able to get mor... Ver mais

Avaliado com 5 de um total de 5 estrelas

Ben, you're an absolute legend, thank you so much again. I don't usually write reviews but this company is absolute class. I cannot fault it at all. I would highly recommend Kelly's to anyone who's ex... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Nick and Gil unloaded all of my heavy belongings into my first floor flat with no complaints and did an excellent job of putting everything where I asked them to without scratching any walls etc. Woul... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Garagem

Escrito pela empresa

Established over 80 years ago, Kelly's was the first company in the UK to offer convenient Mobile Self Storage solutions to customers. Still, in the family, the company now holds 2 facilities servicing London and the South East and delivers storage units direct to the door of more UK households than ever before. Not content with pioneering the Self Storage industry, Kelly's launched Kelly's Document & Data Management which specialises in bespoke document and data storage for businesses as well as Kelly's Storage Charity Events, a unique concept in charitable giving whereby they pay for and organise sporting, fund-raising events with 100% of money raised going to local charities. Set up by the Directors in 2010, Kelly's Storage Charity Events Department, with support & engagement from all members of staff, has raised over £700,000 to date! As a family business, our focus is on providing exceptional customer service - so we're proud to say our Customer Service Team is helpful and efficient, and receives consistently excellent feedback. And, with direct lines, it's likely you'll speak to the same person every time you call, meaning you'll receive a unique and personal service from beginning to end. The same also goes for the road - our drivers are experienced and knowledgeable and will text and email you prior to and on the day of your booking with their name, number, and time of arrival - so you're not left in the dark. And, to keep things simple, we tell you about all the costs upfront - there are no hidden extras, no deposits, and no need to buy a padlock. In fact, we won't charge you anything until we've actually stored your goods and, even then, you only pay for the days you actually use.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

303 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(303)

16 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great service so far

Friendly over phone service and easy to arrange. Our removal guys Adam and Tony were so helpful and took great care when loading our possessions whilst we carry out some renovation work.

18 de maio de 2024
Avaliação não solicitada
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Resposta da Kelly's Storage

Thank you for taking the time to leave a review, Caroline! Best wishes from the Kelly's Team.

Avaliado com 5 de um total de 5 estrelas

First rate service.

Without going into personal details, Kelly's have been outstanding in their help and support through what has been an extremely stressful time in our lives. Special mention to Oliver Cose, who has always been approachable and solved any problems we came across. First rate, professional service. I'd highly recommend Kelly's. Thank you Kelly's and thank you Ollie.

15 de abril de 2024
Avaliação não solicitada
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Resposta da Kelly's Storage

Thank you so much for the great comments, Barbara. If you need us again, you know where we are! Best wishes from the Kelly's team.

Avaliado com 5 de um total de 5 estrelas

Kelly’s are storing our Antique…

Kelly’s are storing our Antique furniture while we have a room decorated. Mike and Reece were lovely to work with and I found them very reassuring and efficient.

9 de abril de 2024
Avaliação não solicitada
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Resposta da Kelly's Storage

Thank you for your great review and for using Kelly's Storage! Best wishes.

Avaliado com 5 de um total de 5 estrelas

Another job well done.

Great service from Callum & kyle. Will definitely use Kelly's again.

6 de abril de 2024
Avaliação não solicitada
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Resposta da Kelly's Storage

Thanks for using Kelly's Storage and we'll see you again next time! Best wishes.

Avaliado com 5 de um total de 5 estrelas

Full marks to your staff for making our visit to our storage so easy.My husband and I visited Kelly’s…

My husband and I visited Kelly’s Storage in Guildford earlier this month in order to review our three pods which had been in storage for some time. We wished to try to reduce our stored goods to a single pod and what could have been a stressful experience became a very positive one with the help of Mike, for whom nothing was too much trouble, and who enabled us to empty one pod completely and to arrange a second for delivery to our home. We were very grateful for his cheerful company.
Thanks also to your administration in arranging our visit so that all went smoothly. Everyone to whom I spoke was extremely helpful and efficient.

20 de março de 2024
Avaliação não solicitada
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Resposta da Kelly's Storage

Thank you for your great review, Pamela. We are so pleased Mike and the team could make this smooth and easy for you! Best wishes from the Kelly's Team

Avaliado com 5 de um total de 5 estrelas

Great service

We are using Kelly Storage now for three years. Last week I wanted to check my stuff and see if I still needed everything. Daniel at the Luton location was super helpful and attentive. Without his help I couldn’t have done the check.

29 de fevereiro de 2024
Avaliação não solicitada
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Resposta da Kelly's Storage

Thank you so much for your review, Marie-Julie and thank you for your continued support. Best wishes from the Kelly's Team.

Avaliado com 5 de um total de 5 estrelas

Overall a very good service

Generally pretty good.

Unfortunately one time they quoted a different price on the phone than was charged on my card (£400 vs £200).
Also their pricing structure for pickups/delivery is very inflexible and can be a surprise sometimes.

Update: They've given me a refund in the meantime, which brings my overall experience back to a 5/5

20 de janeiro de 2024
Avaliação não solicitada
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Resposta da Kelly's Storage

Thanks for taking the time to share your experience with us Nils. It seems there was some confusion with your redelivery quote due to one of your units coming back into storage which we are glad to hear has now been resolved. For future transparency, our collection and delivery charges are per unit meaning, the more space you use the more you will pay. On the day of the collection, you can decide how much space you want to use, and you won’t pay anything until after we collect your goods which sounds pretty flexible to us

Best wishes,

The Kelly's Team

Avaliado com 5 de um total de 5 estrelas

Brilliant Service

A brilliant service! Callum & Adam helped me to move all my belongings into storage, and were extremely helpful, positive and professional. I would highly recommend! :)

21 de fevereiro de 2024
Avaliação não solicitada
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Resposta da Kelly's Storage

Great to hear, Lucy! Thank you for the positive comments :) Best wishes from the Kelly's Team

Avaliado com 5 de um total de 5 estrelas

Great Service

Tony and Adam were very friendly, helpful and efficient in carrying out the job. No complaints. They also didn’t mind waiting while I arrived at the flat. I would highly recommend Kelly’s storage.

20 de fevereiro de 2024
Avaliação não solicitada
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Resposta da Kelly's Storage

Thanks so much, Shane! Best wishes from the Kelly's Team

Avaliado com 5 de um total de 5 estrelas

I have used Kelly's Storage for 12…

I have used Kelly's Storage for 12 years. They have always been available to me at all times and have given 5 star service for all their endeavours. I happily and with no reservation recommend this company. Thank you.

21 de fevereiro de 2024
Avaliação não solicitada
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Resposta da Kelly's Storage

Thank you so much for your kind words and longstanding custom, Richard! See you again soon! Best wishes.

Avaliado com 5 de um total de 5 estrelas

Nick and Mike were great

Nick and Mike collected my stuff for storage and were efficient and friendly. Highly recommended.

21 de fevereiro de 2024
Avaliação não solicitada
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Resposta da Kelly's Storage

Thank you Susan, this is great to hear! Best wishes from the Kelly's Team

Avaliado com 5 de um total de 5 estrelas

Absolutely fantastic service

Absolutely fantastic service. Tony, Carl, and Adam did a brilliant job helping me move from Cambridge to London and were quick, friendly, professional, and all around a pleasure. Great communication, great service, great price - would highly recommend Kelly's Storage to anyone!

19 de fevereiro de 2024
Avaliação não solicitada
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Resposta da Kelly's Storage

Thank you for such a brilliant review, Michael! We're so glad you experienced our A* service. Best wishes, the Kelly's Team

Avaliado com 5 de um total de 5 estrelas

Absolutely brilliant service from start…

Absolutely brilliant service from start to finish. Very professional service, the guys arrived on time, packed everything really quickly and were polite, friendly and hard working. Can’t recommend them enough

16 de fevereiro de 2024
Avaliação não solicitada
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Resposta da Kelly's Storage

Thank you so much, Claudine! Best wishes from the Kelly's team.

Avaliado com 5 de um total de 5 estrelas

10 out of 10 experience

Had the absolute pleasure of Tony and Adam delivering my belongings back safe and sound. They were right on time, super fast, efficient, helpful and great guys to boot. Hands down the best storage experience I've ever had.

14 de fevereiro de 2024
Avaliação não solicitada
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Resposta da Kelly's Storage

This is amazing to hear, Jay. Thanks so much for using Kelly's Storage, if you need us again you know where we are! Best wishes.

Avaliado com 5 de um total de 5 estrelas

Kellys storage no problems

Kellys storage easy to book, communicated well, arrived within designated time frame. Callum and Liam removed my belongings quickly amd efficiently and were lovely.
Would recommend

10 de fevereiro de 2024
Avaliação não solicitada
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Resposta da Kelly's Storage

Thank you for the great feedback, Carly and thanks for using Kelly's Storage!

Avaliado com 5 de um total de 5 estrelas

Kelly's Storage

I dealt with Callum and Jay and their service was fantastic. Very pleasant and polite and did a great job with the delivery all done very timeously. Great company to deal with and would fully recommend.

7 de fevereiro de 2024
Avaliação não solicitada
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Resposta da Kelly's Storage

Thank you for using Kelly's, Mark! If you need us again, you know where we are! Best wishes

Avaliado com 5 de um total de 5 estrelas

Callum and Jay delivered all my…

Callum and Jay delivered all my furniture today from their storage facility. They were super friendly and helpful and got everything unpacked at record speed.
Very grateful!

7 de fevereiro de 2024
Avaliação não solicitada
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Resposta da Kelly's Storage

Thank you for the great feedback and for using Kelly's Storage!

Avaliado com 5 de um total de 5 estrelas

Barry and nick were excellent and went…

Barry and nick were excellent and went above and beyond to help us put furniture together and dealt very well with tricky circumstances, i.e a one way narrow road and a house still in the midst of redecoration! Thank you

3 de fevereiro de 2024
Avaliação não solicitada
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Resposta da Kelly's Storage

Thank you for your brilliant feedback, Louisa! We're so pleased you got to experience Barry and Nick's great service! Best wishes, the Kelly's Team

Avaliado com 5 de um total de 5 estrelas

Friendly, Efficient Removals and Packing Process

The whole packing process from Kelly's has been excellent. Mark, Nick and Alice packed everything in 2 hours, were polite, respectful of my property and goods, and have been superb. They managed to get everything and a bit more into 2 crates, where I thought I may have needed 3.
Many thanks once again.

18 de janeiro de 2024
Avaliação não solicitada
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Resposta da Kelly's Storage

Thank you for leaving such a great review, Richard. If you need us again, you know where we are Best wishes, the Kelly's Team.

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