Visited the yard and found the colleagues very friendly and knowledgeable. Found with advice the decorative stones we were looking for and bought 2 ton bags. Delivery was quick and delivery driver f... Ver mais
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Veja o que dizem as avaliações
I use Kelvin Timber as they are my local Timber merchant and they are a very friendly and reliable company that do there best to help their customers at all time's. Always nice and clear and extreme... Ver mais
I did not like an agreed shipment date of Friday then to turn up on Wednesday early (still in bed) no phone call to rearrange? had to move my car then deal with driver who didn't have any informatio... Ver mais
A empresa respondeu
Easy to order online,good price. Exellent service, quick delivery to Hamilton store for pick up. Kept informed by branch manager of order progress. On collection the team were friendly and very helpf... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de madeira
- também em
- Fornecedor de Materiais de Construção
- Fornecedor de Portas
- Loja "Faça Você Mesmo"
- Loja de artigos para paisagismo
Escrito pela empresa
Kelvin Timber, a cherished family-run Timber and Builders Merchant, finds its home in the welcoming locales of Milngavie and Hamilton, nestled on the periphery of the vibrant city of Glasgow. Our story began in 1970, and since then, we have remained dedicated to providing an invaluable service to a diverse clientele, spanning trade professionals and the general public alike. With a rich history steeped in the ethos of trust and quality, our mission goes beyond mere commerce. We are passionate about encouraging people to make astute shopping decisions and advocating for the support of local businesses. In a world dominated by mass production and impersonal transactions, we stand as a beacon for those who wish to shop with intention and invest in their local community. At Kelvin Timber, we take pride in our role as a trusted partner for builders, DIY enthusiasts, and those seeking quality timber and building materials. Our knowledgeable team is committed to offering invaluable insights, reliable products, and a personal touch that sets us apart. We aim to empower our customers to shop smart, make informed choices, and foster a sense of pride in shopping local. We believe that every transaction is an opportunity to build a stronger, more vibrant community, one timber plank at a time.
Informações de contato
H: Dixon Street | M: Main Street , M: G62 6JA | H: ML3 6PZ, Glasgow or Hamilton, Reino Unido
- H: 01698 421 366 | M: 0141 956 5183
- webmaster@kelvintimber.co.uk
- www.kelvintimber.co.uk
4,7
Excelente
358 avaliações
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Great delivery service and so easy to…
Great delivery service and so easy to order online from the website. First class service.
4 de abril de 2025
A good reliable online shopping…
A good reliable online shopping experience. Great communication.
4 de abril de 2025
Kelvin Timber
Good website, found exactly the product I wanted with very easy ordering and on time delivery.
3 de abril de 2025
I didn’t appreciate large knot holes in…
I didn’t appreciate large knot holes in 2 x 3.6mt lengths! Plus multi knot holes on a lot of the edges putting a lot of lengths out of being used, I wouldn’t be picking this if self bought so why would it be sent out to a customer who has no way of seeing the product
The picker should be doing this on behalf of the customer
I would think twice about using Kelvin in future
2 de abril de 2025
Resposta da Kelvin Timber
Good Morning Innes,
Thank you for your patience. I’ve located your order and reached out to the Milngavie Team regarding this issue. While I am unable to provide further details at the moment, please accept my sincerest apologies. It’s certainly not typical for us to overlook the quality check before dispatch, and this does not reflect our usual standards.
You can expect a callback from us shortly. Should any issues like this arise in the future, please don’t hesitate to contact us directly. We are always happy to offer a replacement or refund at no extra cost to you. I fully understand that this is an inconvenience, and we never want our customers to experience anything less than the best quality.
Kind regards,
Nicola
Make the call
I did not like an agreed shipment date of Friday then to turn up on Wednesday early (still in bed) no phone call to rearrange? had to move my car then deal with driver who didn't have any information other than he was going to Musselburgh and directionally it may be good practice to drop mine on way through.
I fully understand why but without the phone call agreeing it just becomes an annoyance!! I am 75 yoa and it takes me 2 hrs to get into first gear.
1 de abril de 2025
Resposta da Kelvin Timber
Dear Ian,
Thank you for bringing this to our attention, and I sincerely apologise for the inconvenience caused by the early delivery on Wednesday. I understand how frustrating it must have been, especially when you were expecting the delivery on Friday and had no prior notice of the change.
We should have confirmed the new delivery time with you and ensured that the driver was fully informed before arriving. It's clear that we made an assumption that was not considerate of your situation, and for that, I am truly sorry.
We are currently reviewing our procedures to ensure that moving forward, customers are contacted to confirm all delivery details, including any changes to scheduled times.
Your feedback is invaluable, and we will make sure to improve our communication in the future to prevent this kind of issue from happening again.
Thank you for your understanding, and again, I apologize for any frustration or inconvenience this may have caused.
Best regards,
Nicola
Excellent service and delivery
Excellent service and delivery, driver very helpful and placed order inside my property. Would definitely recommend and I will be using them again.
1 de abril de 2025
Excellent communication from you and…
Excellent communication from you and very quick delivery times.
30 de março de 2025
Good helpful staff here especially…
Good helpful staff here especially Manager Alan Ball Branch Manager. We got wrong order but it was quickly swapped the following day. Price competitive. Delivery man friendly
17 de março de 2025
Great service and all staff very helpful
3 de março de 2025
service was excellent and boys couldn't…
service was excellent and boys couldn't b more helpful tell everyone to use this company
9 de março de 2025
Good price for quality wood
Good price for quality wood. Brilliant service provided with the delivery taking place within the specified timeframe and the delivery driver.
6 de março de 2025
The staff are friend and professional…
The staff are friend and professional in their attitude towards customers.
24 de fevereiro de 2025
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