Key Publishing Avaliações 

Sale pricing was amazing and due to problem with voucher code it was despatched delivery charge free.

I forgot to renew my FlyPast subscription and sent a request because I had'nt received my september issue. I got an answer the day after informing me about the situation and an invoice for a renewal starting with the september issue. Problem solved.

First time customer here, I ordered several books from Key Publishing and they arrived quickly and well packed. The books themselves are quite indepth and interesting covering areas not often covered by other publishers. One minor issue was sorted quickly by customer services. I'd happily buy from them again.

Bought the PJM plarform kit and it was one of the bedt decisions I"ve made!
MDF with ply brick trims, easy to put together and after some paint and weathering a superb model.
Just one issue, the ply brick trims for one of the rsmps weren't in the kit! Absolutely no problem; raised with Key Model World who in turn spoke to PJM and a couple of days later they arrived.
Thanks to all and fully recommended.

The support Key Publishing gave me to sort out a problem was superb.

I ordered some magazines from Key Publishing at the end of June. Order processing was smooth and fast.
Unfortunately the order did not reach me.
I contacted Key Publishing on a Sunday afternoon and received an AI-generated response within minutes! It provided me with a tracking number.
At the beginning of the week a friendly staff member contacted me via e-mail.
A replacement order was sent to me and has been received in the meantime (the original order was returned to Key Publishing by Royal Mail for some unknown reason).
Despite the little hiccup re shipping I would consider the whole order process as good. The communications was perfect and transparent.
I had ordered from key Publishing several times in the past years, and all went well.
In my view, you can see how good the service of a company is when things don't go as smooth as we all wish it should be going.

I,have been a subscriber to Airlinerworld for many year's and am very happy with the magazine.
The article and photos are top notch quality paper.
The customer service department is equally top notch in quickly replying to my email inquiries and if I receive a damaged issue or miss one they replace it and send it out.
Highly recommend thier product.

It was easy to order my new train which come in 2 days the train is very nice with good quality and good value

I missed the renewal notice for my subscription on Classic Land-Rover. The support team did the necessary to speed up the subscription process and in stead of having the subscription active from the Septembre issue, which meant I would miss 2 issues ( July & August) they adjusted the validity period and forwarded the 2 issues, that arrived yesterday on my address in Belgium

Helen answered my queries effortlessly and with ease. She renewed my subscription for me very promptly and professionally. I gladly give Helen a five star rating!

Great customer service. The best aviation magazines come from Key, Sadly almost all American aviation magazines have stopped publishing.

After contacting customer service , they responded and explained the issue to my satisfaction. They responded several times by email as well. My magazine arrived when they said it would so all is fine.

Helpful folks and understanding

116 pages in a book-a-zine format. Haven't had time to ready yet, but a flick through suggests it will be an easy read. Good value for money.

When I suggested that sometimes putting certain colours behind the printed text,made it harder to read for us older people, they said they would be in touch with there printers, two editions later the problem hadn't reocured.when I complemted them on a excellent special on the A10 thunderbolt, they replied within 24 hrs + first class aviation magazine

Three months of my life I won’t get back trying to change my address! They think they are being clever using AI to reply but it is an absolute shambles. They confirmed my address had been changed in January but here we are mid-April and the magazines still get sent to my old address.
Just useless customer service. Thankfully I love the magazine but god help anyone who asks them to do anything out-with publishing the magazine. They need investigated - horrendous, and any staff I had interaction with were rude, no apologies for their errors etc.

I have been a subscriber to Hornby magazine for many years. I have tried to change my address and this took several attempts, including some "communications" from their useless AI, which were totally inaccurate. I received an email in January 2026 saying my February issue of Hornby magazine would be slightly delayed as they wanted to include details of new Hornby releases. Delayed? It never arrived. When I rang them, they told me they had no copies left they could send me, but would extend my subscription by 1 month to make up for the missing issue. I particularly wanted the February edition....
Now I see they are selling it is a back issue - in stock! A bunch of crooks...

CANCELLING MY SUBSCRIPTION AFTER 26 YEARS
Trying to replace an issue left out side in the rain.
FIRST EMAIL
Hello Peter,
Thank you so much for providing the pictures and for describing the situation in detail. I'm very sorry to hear that your journal was left out in the rain and arrived in such poor condition. I can understand how disappointing this must be, especially since you collect every edition for your club.
To help us locate your order and investigate your request for a replacement, could you please provide one of the following:
• An alternative email address you may have used at the time of your order
• The order number (if available)
• Or, for verification, confirm the zip code where the journal was delivered
This information will help us resolve your issue as promptly as possible. Thank you in advance for your patience and understanding!
This response was create by AI to provide the most efficient support.
SECOND EMAIL
Hello Peter,
Thank you very much for sending your subscriber number, username, postal code, and address. I’m really sorry to let you know that we haven’t been able to locate an order in our system using these details.
To help us investigate your request for a replacement journal, could you please provide either the order number for your recent journal purchase or an alternative email address that might have been used when placing the order? This will help us find your order and sort things out for you as quickly as possible.
Thank you so much for your understanding, and I appreciate your patience! 🙂
Best regards,
This response was create by AI to provide the most efficient support.
MY REPLY
Dear AI,
You are not a real person and you do not know anything.
I tried to call your help line and was told there were no available operators to assist me by another of your AI “mates”.
I have given you everything I have and you have ignored it.
My subscription is due on the 28th January and I will now cancel this after 26 years of subscribing to your publications.
Cancelling now, Goodbye.

From: Key Publishing
Sent: 19 January 2026 12:49
To:
Subject: Emailing: PXL_20260119_115923316.jpg, PXL_20260119_115927328.jpg, PXL_20260119_115937738.jpg, PXL_20260119_115912128.jpg

Hello Peter,
Thank you very much for sending your subscriber number, username, postal code, and address. I’m really sorry to let you know that we haven’t been able to locate an order in our system using these details.
To help us investigate your request for a replacement journal, could you please provide either the order number for your recent journal purchase or an alternative email address that might have been used when placing the order? This will help us find your order and sort things out for you as quickly as possible.
Thank you so much for your understanding, and I appreciate your patience! 🙂
Best regards,
This response was create by AI to provide the most efficient support.

On Mon, Jan 19 2026, at 12:48 PM, wrote:
CAUTION: This email originated from outside the organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe.
THIS IS NOT INTERNAL EMAIL - TREAT WITH CAUTION
Hi,

KEY MODEL WORLD
xxxxxxxxxxxxxx.co.uk
Subscriber Number: xxxxxx
Username xxxxxxx
POST CODE: xxxxxxx
Peter