Keyubu Scammed Me and Tried to Blackmail Me Into Sharing Personal Documents!
Hello,
I am a long-time customer of Keyubu, and I currently have an active server subscription with approximately two months remaining.
About 20 days ago, I purchased a new VPS from them for a 3-month subscription. The payment was successfully processed and deducted from my bank card.
However, after the payment, the new server was suspended without any valid explanation, and I was told to contact their support. Upon opening a support ticket, I was shocked to be asked to submit a copy of my ID and a selfie for what they claimed was “account verification.” This is completely unacceptable — Keyubu is not a governmental or official authority to demand such private documents.
Naturally, I refused and asked for a refund. In response, they suspended my older server as well, the one I was still actively using and had already paid for — clearly as a way to pressure me into handing over my personal documents. This is a form of blackmail and coercion, which is both unethical and likely illegal.
I have been in constant contact with their support for the past 20 days. Every time, they promise to refund my money “on Monday.” But three Mondays have already passed — and nothing. Only lies, delays, and excuses.
I am demanding a full refund of my payment as well as compensation for the harm caused — both financial and emotional. What Keyubu has done goes far beyond poor service. This is a case of organized fraud and professional theft.
With all due respect to any honest business, thank you.
7 de abril de 2025
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