Avoid KickCall for AI Phone Answering Services
We wanted to use KickCall as an answering service for our company. However, after an extremely long onboarding process of over 6 weeks to start basic AI functionality, the initial AI answering was exceedingly disappointing. They didn't spend any of the time training the AI on our website. They didn't utilize any of the onboarding discussions as the AI wanted to setup appointments for our retail business. They didn't want us to utilize basic administration functionality, such as adding or removing live agents, as it might "break" the system. They would also take days, if not a week, to respond to emails. In the end, they wouldn't provide a refund for the onboarding even though we expressed our disappointment in their inability to follow our guidance after giving them several attempts to resolve the issue.
I highly recommend to avoid KickCall if you need an AI phone answering service.