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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Website was easy to use with super fast delivery! My daughter loves her new kids nav watch. She has been using it for a few weeks - battery life seems fine, she can call and text parents and friends a... Ver mais

Avaliado com 5 de um total de 5 estrelas

From start to finish the process was simple to order the Kidsnav watch. Delivered very quickly and well packaged. My 10 year old son loves his new watch as it gives him the freedom of contacting... Ver mais

Avaliado com 3 de um total de 5 estrelas

Website states "Chat – Click here to send a text message, or audio message to the watch. If you have two or more KiDSnav watches, you can have a group chat, so your family is always connected". T... Ver mais

Avaliado com 5 de um total de 5 estrelas

We've had this watch for our daughter (age 8 when we got it) and its been amazing - gives her a sense of independence, while giving us peace of mind that we can contact her and know where she is. High... Ver mais

Detalhes da empresa

  1. Fabricante de relógios de pulso
  2. Loja de Celulares
  3. Fornecedor de equipamentos de telecomunicações
  4. Relojoaria

Escrito pela empresa

KiDSnav is the UK’s original kids GPS watch manufacturer. Our watches are trusted by over 500,000 parents (and counting!). Our award winning smartwatch business was established in 2019. We’re a family run company that offer the most advanced children’s tracking watch on the market. Not only do our watches track your child in real time, you’re also able to send them text messages, video call and many other features! Our watches are supplied with a warranty and on-going support from our dedicated customer service team. We also offer a no quibble 30 days returns period should (in the rare case) our product does not meet your requirement. Please be careful of cheap imitation watches online and purchase through us, an established UK kids watch manufacturer.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

633 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Everything was perfect ..Easy to set up…

Everything was perfect ..Easy to set up .My son loves it ..Highly recommend it .
Gives you peace of mind where they are and that they can phone you anytime or text you .
Stores up to 10 numbers .
1p mobile is great ..so for £4 a month it's unlimited calls and texts ..what's not too like ..

1 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent watch and great customer service!

Excellent watch! We bought this for our 9 year old so she could walk to school independently with her friends. It was a comfort knowing we could check she arrived at school and that she could contact us if she needed to. Great customer service at KiDSnav too!

20 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Game Changer For My 10 Year Old

From start to finish the process was simple to order the Kidsnav watch. Delivered very quickly and well packaged.

My 10 year old son loves his new watch as it gives him the freedom of contacting us and his friends from his own device without needing a mobile.
For me, the biggest thing was being able to track my son when he is out and about and know that he is safe.

Build quality and performance of the watch has so far been excellent. There are a lot of premium features included for what really is a modest price for a smart watch. Would definitely recommend.

28 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great kids watch

Bought kidsnav watches for both of my kids for their birthdays. So handy when they are out playing i can phone and track where they are . When they are at grandma's they can send me little voice notes and pictures also! Would recommend to friends and family !

30 de outubro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I am not happy with this watch

I am not happy with this watch. The app works so slowly. I checked the GPS tracking; on purpose, my husband was walking with it around our house while we were on a phone call using his and my phone. The GPS didn't work 'in time'
Secondly, the battery life is just horrible. The watch has a really small screen, but the battery doesn't last even all day, even if the watch isn't used for video calls. Even it just lies on the table it consumes lthe battery!To be honest, it must be connected to the charger at night to use it all day, turning on during the daytime. The plan from EE demands you to top up every 60 days, even if you don't use it, and it is sold with this plan straight away. I don't know the other brands of this kind of watch, but I am really disappointed. Our device was repaired once because the screen stopped responding. After this, it is not possible to switch it off when not used to save the battery! I don't recommend this product. When we were in Poland for holidays it didnt work at all. I was in touch with ee and they said in their system was everything fine. So if you are gonna go with this abroad you can't use it. Waste of money!

25 de outubro de 2025
Avaliação não solicitada
logotipo da KiDSnav

Resposta de KiDSnav

Hi, thanks for your review and I'm sorry that you're not satisfied with our product.

Just a reminder that you don't have to use the sim card provided with the watch. We supply these sim cards because 1, they run off EE (best network for trackers) and 2, they have £1 credit pre installed (so our customers can test the watches before they commit to add credit with this network, or any network of their choice).

We have a no quibble 1 month returns period, but I can see that this watch was ordered in 2024.

Please also kindly note that a GPS signal can't be found indoors. GPS signal can only be found outside.

I hope you find a more suitable product for your needs

Kind regards

Beth

Avaliado com 5 de um total de 5 estrelas

Fantastic customer service

Fantastic customer service. Sally was very helpful sorting out my troubles and she responded the same day to my emails. I am very happy with their service and the watch we had for years and out of use is back in function again. Thank you Sally!

15 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great Device

Great little device. Great features. Works as described. Does what it says on the box. Phone feature is great as an added safety aspect for your child.

22 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

We’re really happy with the kidSnav…

We’re really happy with the kidSnav watch. My son uses it and it gives us peace of mind knowing we can track his location when he’s out playing. It keeps us connected and reassured, and he finds it easy to use too. A great product for parents who want that extra layer of safety and communication with their kids.

1 de janeiro de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Brilliant watch and perfect to allow…

Brilliant watch and perfect to allow children that little bit of independence. Ideally would like the GPS to be a bit more ‘live’ without having to refresh the location which can take a bit of time. Great being able to video call and send messages.

21 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great watch for small price, ideal for child to have instead of mobile phone

The item was sent very quickly and for this price it is great quality kids watch, great for phoning the child when away and checking where the child is at the moment. The only thing, 1pmobile sometimes is not very accurate therefore whe changed the SIM card for different company, but overall it is great idea to get at least sample for start to try out the watch. My child is very happy and we love the idea of changable watch straps.

21 de setembro de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Great little watch

Great little device, bought for my 7yo daughter, to give her a little more independence while still being able to contact us. Really easy to use, although some of the functions were a little obscure, a quick search on the website was able to explain them. Location tracking isn't the most accurate, but we do live rurally. Tracking wasn't my main criteria for purchase however, communication was, and I like the texting function. It's easy for my daughter to call me too. And I've set it up so no unknown numbers will be accepted, which is great. Very happy with it.

19 de setembro de 2025
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Works perfectly as a phone but the…

Works perfectly as a phone but the tracking technology is pretty hopeless

19 de setembro de 2025
Avaliação não solicitada
logotipo da KiDSnav

Resposta de KiDSnav

Hi, thanks for your review. The only reason the tracking will be inaccurate is if there is a low data connection on the sim card you're using. As your order was placed over a year ago, I would advise you to check the credit balance on the sim. Many thanks

Avaliado com 3 de um total de 5 estrelas

Works OK, not perfect

Website states "Chat – Click here to send a text message, or audio message to the watch. If you have two or more KiDSnav watches, you can have a group chat, so your family is always connected".

This is incorrect (confirmed by customer services). You will have to set up a different family group for each watch, you can't combine two watches into one group.

Pretty disappointing and inconvenient, watches work OK otherwise (although GPS can be wildly inaccurate and ability to place video calls seems to drop in and out).

12 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Brilliant product

Brilliant product! My son loves his watch, the various apps on the watch work great and are simple to use. The location can sometimes be incorrect when tracking the watch using the app. However, refreshing the app usually works! The sound quality when using the watch to call is great too. It has really helped boost my sons independence, i don't know what we did without it! Highly recommended 👌

5 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great watch and excellent customer service.

Watch works well other than occassional incorrect location (usually corrected with refresh of app page or signing out and back in) and gives us peace of mind that we can contact our son and vice versa. Call guardian feature is great along with being able to set alarms...the features we use most. On top of this the customer service is great. Last week our son had a bike accident resulting in a broken finger and broken watch to go with that. I emailed to see if we could maybe get it repaired and got very speedy response from Sally with the offer of a refurbished unit free of charge. Within days I've received this and also managed to keep the same sim meaning I haven't lost almost £20 of credit. Excellent customer service, much appreciated, thank you again.

19 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic product and peace of mind…

Fantastic product and peace of mind when my daughter is out playing! The app is easy to use even for the tech shy like myself! Best of all is the customer service as my daughter managed to crack the back panel and Sally got back to me within 24 hours and sorted the problem :) would highly recommend!

26 de agosto de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Avoid this watch

Avoid this watch. Setup is a nightmare with no clear instructions. The app and website are clunky and far from kid friendly. Worst of all, the GPS is completely inaccurate - even after turning off LBS, it still relies on it and shows locations nowhere near the actual watch. A total waste of money.

Update after reply.

The whole overall service from yourself is cheap with sarcastic replies. The watch is far from advertised & using sarcastic replies via email doesn’t paint a great picture of yourself or the company. My review is based solely on my experience & yes it could be I’ve got a faulty watch however my experience has been poor along with the customer service I’ve received so I’m more than entitled to leave a review stating my thoughts. I’m sure other users haven’t had issues but unfortunately I have & my overall experience with the watch & company have been really poor.

14 de agosto de 2025
Avaliação não solicitada
logotipo da KiDSnav

Resposta de KiDSnav

Hi,

Thanks for your review! We welcome reviews good and bad, as it helps us improve our product and business.

We do have a word for word setup guide on our website, which contains videos, showing how to set up the watches.

You mention that the 'app and website are clunky and far from kid friendly', but the child doesn't use the website or app. The parent does.

You did seem to have an issue with the watch finding a GPS signal, and we've emailed you on three occasions letting you know that could be a fault with the watch and we will of course replace the watch or we can refund you.

We don't understand why you've called your purchase 'total waste of money' when again, we've offered to replace or refund you for the watch and as per our terms, we would even reimburse your postage costs if the watch if faulty, so you don't lose any money?

Many thanks

Laura

Update after reply.

Hi again,

We've been trying to help you in resolving these issues and your emails have been answered promptly. I'm sorry that you've had a bad experience, but as discussed, please return the watch and we'll refund you for the watch and postage costs.

Avaliado com 5 de um total de 5 estrelas

Great watch for kids to encourage independance

We've had this watch for our daughter (age 8 when we got it) and its been amazing - gives her a sense of independence, while giving us peace of mind that we can contact her and know where she is. Highly recommend the features. Its perfect for those children not yet old enough for a phone, but where some level of contact is required.

1 de junho de 2025
Avaliação não solicitada

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