Once again a fantastic experience with KidsToyLover. The customer service and update are superb. My parcel arrived in great condition and was delivered in super fast time. I'd like to thank all the... Ver mais
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Veja o que dizem as avaliações
This plane is worth every penny of it. Very easy to assemble and flies like a real plane. Be prepared for spectators joining your experience. The motor is extremely powerful and it is quite easy to... Ver mais
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I’ve been buying RC planes from these guys over the past year and they deliver quality products and service. I’ve only had one minor issue with an order that was resolved quickly after I emailed them... Ver mais
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Product arrived damaged, box looked like an Accordion and was missing all the accessories. Sent pictures of the box and wrinkled airplane with a list of missing items. They said the damage was cause... Ver mais
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Detalhes da empresa
Escrito pela empresa
Visit us and buy a huge variety of Handmade Toys, Puzzles, and much more. There are a lot of fun toys here as gifts for kids.
Informações de contato
866 Bourke St, 2017, WATERLOO, Austrália
- 0451123588
- info@kidstoylover.com
- www.kidstoylover.com
4,0
Muito Bom
84 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 83% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Brilliant service
Its easy to order from them and arrives when stated. Thanks again for a brilliant service
30 de março de 2025
Avaliação não solicitada
Resposta da Kidstoylover
Hi Eddie,
Thank you so much for your kind words! We're thrilled to hear you had a smooth experience. Really appreciate your support! 😊
Best regards,
Kidstoylover Team
Best customer service EVER!
The company has the best customer service team, I had a problem with my RC plane and once I addressed the problem the customer service team sent me the part I need withI no hassle and stress. They delivered it promptly and I got it within days not weeks. They also answered all my questions and concerns pertaining to the RC plane I purchased and I appreciate all their support and help.
26 de março de 2025
Avaliação não solicitada
Resposta da Kidstoylover
Thanks so much for your kind words, Jay! We're thrilled to hear you had a great experience with our customer service. Always here to help — happy flying! ✈️💪
I was experiencing difficulties…
I was experiencing difficulties charging a battery for my new VolantexRC P51d so I emailed kidstoylover. I had emailed them before regarding an unrelated customer request and both times I received a prompt reply and I was very impressed. With my battery I spoke to Xiang who was clear, to the point, respectful and helped me resolve the issue quickly, overall very professional. I highly recommend dealing with Kidstoylover.
17 de março de 2025
Avaliação não solicitada
Resposta da Kidstoylover
Thank you, Gregory, for your kind words! We're thrilled to hear that Xiang was able to assist you with your VolantexRC P51D Brushless 500mm 3S RC airplane and that you were satisfied with the service. We truly appreciate your recommendation and look forward to serving you again in the future!
SCAM !!!
SCAM !!!
I ordered a $100+ lightsaber, they sent me some $10 thing and won't let me return it.
I've sent 5 + emails and 5+ messages.
DO NOT BUY !!! Try Aliexpress or Temu or something else.
9 de dezembro de 2024
Avaliação não solicitada
Resposta da Kidstoylover
Dear Rhett,
We sincerely apologize for the delayed response and the inconvenience you’ve experienced. We’ve received the returned product and have processed your refund. We truly regret any frustration this situation may have caused and appreciate your patience as we resolved the issue.
If you have any further concerns or need assistance, please don’t hesitate to reach out. We value your feedback and are committed to improving our service.
Thank you for bringing this to our attention.
Best regards,
Kidstoylover Team
Is this a scam
I ordered and received a plane made with styrofoam.
Looks like a very organized legitimate scam.
Super!!!!
25 de novembro de 2024
Avaliação não solicitada
Resposta da Kidstoylover
Dear Sven,
We are truly sorry for any inconvenience caused. After checking our records, we could not find a purchase under your name. We kindly recommend reaching out directly to the seller you purchased the item from for assistance.
If there is anything else we can help you with, please do not hesitate to contact us. We’re here to assist you in any way we can.
Best regards,
Kidstoylover Team
How does this company stay in business?
I purchased a J20 model plane from them months ago. When it arrived, two of the 3 wheels were sticking badly. First they said that this is normal, and I should just get used to it. They said I could try to free up the wheels, but I had already spent half an hour trying. So I asked for a return authorization and refund. Instead, KidsToyLover sent me 3 new wheels. TWO OF THEM WERE JAMMED! Now they say they will refund me - if I ship the plane back at my expense, from Canada to New South Wales! That would cost as much as I paid for this product (I am not saying "what it is worth", because that is closer to $10.00). This was a huge mistake from the start and a warning to others.
4 de outubro de 2024
Avaliação não solicitada
Resposta da Kidstoylover
Dear Richard,
We sincerely apologize for the inconvenience you’ve experienced with your J20 model plane. As a company that regularly films promotional videos showcasing our products, we have tested the ground-gliding takeoff of this model and have not encountered any issues. Additionally, we have sold a significant number of these planes without receiving similar complaints about the wheels from other customers.
When you initially informed us about the issue before using the product, we promptly sent replacement wheels to resolve the problem. We regret that you encountered similar difficulties with the new wheels. We completely understand your frustration and agree to process your refund.
Please return the product to the following address:
Xiang
Kidstoylover
Parcel Locker 10114 67041
10-12 RALPH ST ALEXANDRIA NSW 2015
Once we receive the product, we will arrange your refund immediately. Thank you for your understanding and support.
Best regards,
The Kidstoylover Team
Amazing plane
This plane is worth every penny of it. Very easy to assemble and flies like a real plane. Be prepared for spectators joining your experience.
The motor is extremely powerful and it is quite easy to take off and land in water. The plane's electronics are covered with insulating material so there is no effect from getting soaked in water. You just need to let the plane get dry and it will work fine again.
22 de julho de 2024
Avaliação não solicitada
Resposta da Kidstoylover
Dear Stavros,
Thank you for your wonderful feedback on the H650 Raptor! We're thrilled to hear that you're enjoying the plane and that it's meeting your expectations. It's great to know that the assembly was easy and that it's flying so well, even in water. Your experience and satisfaction are exactly what we aim for.
Happy flying!
Best regards,
Kidstoylover Team
Just great fun
Turns up quickly straight away flying when batteries charged and so much fun to fly and easy to fly for beginners EVERY MAN OR WOMAN SHOULD OWN ONE
21 de julho de 2024
Avaliação não solicitada
Resposta da Kidstoylover
Hi Ian,
We're thrilled to hear you're having so much fun with the plane! Thanks for the great feedback. Happy flying!
Best regards,
Xiang
Kidstoylover
I did not receive my order. Nobody answer to me.
I sent a lot of mail to this company to know where is my order. They never answer. I want my cash back. It s the order 7707.
Bruno BERRUYER
20 de julho de 2024
Avaliação não solicitada
Resposta da Kidstoylover
Dear Bruno,
We sincerely apologize for any inconvenience caused by not receiving your order and for the lack of response to your previous emails. It seems there might have been an issue with our email delivery, possibly directing our correspondence to your spam folder.
Regarding your order number 7707, we want to assure you that it has been dispatched shortly after your purchase. You can track your order using the following link: https://www.kidstoylover.com/apps/parcelpanel?nums=CNG00664347056253
If you have any further questions or require assistance, please do not hesitate to contact us. We appreciate your understanding and support.
Thank you.
Best Regards,
Kidstoylover Team
Great company
Great company to deal with we have bought 4 aircraft plus spares apart being for the kids to fly we use them to scare away giant predictor birds from our poultry on our farm they work a treat and do as the videos show.
Highly recommended
14 de junho de 2024
Resposta da Kidstoylover
Hello Neil,
Thank you so much for your kind words and for being a loyal customer! We're thrilled to hear that our aircraft are not only providing fun for the kids but also helping protect your poultry farm. It's great to know they are effective and performing as shown in the videos.
We truly appreciate your recommendation!
Best regards,
Xiang
Kids Toy Lover
Ordered 2 planes and they arrived the…
Ordered 2 planes and they arrived the next day! Happy with the quality of product aswell
24 de novembro de 2023
Avaliação não solicitada
Resposta da Kidstoylover
Hi Louise,
Thank you so much for your positive review! We're thrilled to hear that you're satisfied with the planes and the prompt delivery. If there's anything else we can do for you, just let us know.
Warm regards,
Kidstoylover
It has been a month and still hasn’t…
It has been a month and still hasn’t received the product.
Every time I ask, they said it was an unsuccessful delivery…
Really looks like a scam to me.
Don’t recommend
21 de setembro de 2023
Avaliação não solicitada
Resposta da Kidstoylover
I’m truly sorry to hear about your experience and understand the frustration that comes with delivery issues. Our customers’ satisfaction is our top priority, and it’s clear that we fell short in this instance. We’ve experienced challenges with the initial address provided, but we are committed to ensuring you receive your order.
I’d like to assure you that our team has been working diligently to resolve this matter. We’ve dispatched your order a second time to the updated address, incurring additional costs, with the hope of rectifying this situation promptly. The new, more detailed address should enable a successful delivery this time.
We are monitoring the progress closely and you can also track the status of your parcel https://auspost.com.au/mypost/beta/track/details/LK184633869AU.
We sincerely apologize for the inconvenience and stress this has caused. We’re committed to improving our services based on the feedback we receive and would like to make things right for you. We will continue to keep open lines of communication and are here to address any further concerns or questions you might have.
Thank you for your patience and understanding as we work to resolve this issue.
hello i haven't received my parcel.
hello i haven't received my parcel.
#**** Adress (___________) RC Drone 530
Your website says that the order has been completed, but I have not received it. What should I do? Can you deliver it to me
27 de fevereiro de 2023
Avaliação não solicitada
Resposta da Kidstoylover
Your parcel arrived at the delivery centre.
https://post.kz/; +7 727 259 06 05
Please contact them to get your parcel.
Absolute garbage
Absolute garbage, made from the cheapest, crap styrofoam know to man, damaged in the box, I paid $60.00 for this junk, literally looks like something you get at the dollar store, DO NOT BUY from this company, buy the way they don’t respond to emails so I can’t return it!
13 de dezembro de 2022
Avaliação não solicitada
2 faulty planes
I bought 2 planes. The thing was so bad in condition.
We just took it out from box and it easily cracked itself so we cannot use any of them.
My husband was way too disappointed so he throw them into trash bin straight away.
I felt so bad for him, for our waiting time and our money as well.
I wished I didnot buy that things ..
17 de julho de 2022
Resposta da Kidstoylover
Dear Nguyen,
We apologize for the condition of the planes. For the model aircraft, practice is essential. We've sent you the instructions, and we recommend watching them and practicing more. Mastering throttle and direction control is key. If you have any further questions, please feel free to contact us.
Best regards,
Kidstoylover
The product is good but….
The product is good but the shipping/tracking information was inaccurate and not updated.
17 de julho de 2022
Resposta da Kidstoylover
Thank you for your comment, we will improve it based on your suggestion.
Kids love the airplane
Kids love the airplane. the seller response promptly. I saw there is a misleading review. I checked with the seller. Their company named WL International trading Pty Ltd and established in Australia on 2013. ( Checked in ASIC)
4 de março de 2022
Avaliação não solicitada
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