This was our first experience of a coach trip of any kind. It was a very smooth operation. Pick up was on time. Coach was clean and modern and the journey was relaxing and our thanks to Sam for this!... Ver mais
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Veja o que dizem as avaliações
Lovely day in Henley on Thames , beautiful weather and done a river cruise to see more and learn about the history of the town. Pick up ‘s are always on time and drivers are always polite and fri... Ver mais
A empresa respondeu
John the driver informed us that we were detouring due to car fire on M25 giving approximate eta due to this. Our arrival time was only delayed by 15 minutes, whereas M25 delay times would have been o... Ver mais
A empresa respondeu
Interesting place with lots going on. Sam was an excellent driver and Karen a wonderful hostess. The quiz we did on the way home made a good addition to the journey. A brilliant day all round thanks
Detalhes da empresa
Escrito pela empresa
Kirbys Coaches offers Coach Day Trips, Holidays and Private Hire across the UK and Europe, with Pick Up Points across Essex.
Informações de contato
92a High Street, SS6 8HR, Rayleigh, Reino Unido
- 01268 777 777
- info@kirbyscoaches.co.uk
- www.kirbyscoaches.co.uk
4,6
Excelente
69 avaliações
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Lovely day at Bletchley park.
Good journey and excellent driver.
Loved the venue and also that Karen did a quiz and bought the sweetie tin round a couple of times.
Very enjoyable day.
26 de setembro de 2026
Avaliação não solicitada
First time coach experience
This was our first experience of a coach trip of any kind. It was a very smooth operation. Pick up was on time. Coach was clean and modern and the journey was relaxing and our thanks to Sam for this! We were well looked after by our much experienced host Karen, whose 'nothing was too much trouble' attitude was really appreciated. Really enjoyed the venue, had plenty of time there and a good journey home. Would definitely recommend Kirby's and we will definitely use them for our next trip
26 de setembro de 2026
Avaliação não solicitada
Great day out at Bletchley Park.
Great day out at Bletchley Park.
26 de setembro de 2026
Avaliação não solicitada
Great driver and Karen
Great driver and Karen! First time for us loved it!!!
26 de setembro de 2026
Avaliação não solicitada
Interesting place with lots going on
Interesting place with lots going on. Sam was an excellent driver and Karen a wonderful hostess. The quiz we did on the way home made a good addition to the journey. A brilliant day all round thanks
26 de setembro de 2026
Avaliação não solicitada
Lovely day in Henley on Thames
Lovely day in Henley on Thames , beautiful weather and done a river cruise to see more and learn about the history of the town.
Pick up ‘s are always on time and drivers are always polite and friendly. A very smooth and comfortable drive there and back too and the information given is always welcoming to assist in exploring the area.
Just a Shame , it wasn’t market day when we went but still a lovely place to visit .
23 de setembro de 2026
Avaliação não solicitada
Resposta da Kirbys Coaches
Thank you for your lovely review! We’re delighted to hear you enjoyed your day in Henley-on-Thames and made the most of the beautiful weather with a river cruise – what a lovely way to see more of the town and learn about its history.
It’s also wonderful to hear your kind comments about our drivers, punctual pick-ups and the information provided along the way. We’re sorry the market wasn’t on during your visit, but we’re pleased you still found Henley such an enjoyable place to explore.
Thank you for continuing to travel with Kirbys, and we look forward to welcoming you on board again soon!
Day visit Henley
The journey uneventful and Henley on Thames a. Dry attractive place to visit. We had a trip on the river weather perfect.
23 de setembro de 2026
Avaliação não solicitada
Resposta da Kirbys Coaches
Thank you for your lovely review! We’re delighted to hear you enjoyed your day in Henley-on-Thames and that the weather was on your side for your river trip – it certainly makes all the difference!
Thank you for travelling with Kirbys, and we hope to welcome you on board for another enjoyable day out soon!
A day out at Ely.
I had a lovely day out at Ely. The cathedral was very interesting with beautiful architecture. The market had a variety of stools from handmade soaps and bags, flowers, antiques, pet treats and an assortment of food choices. The shops were very good too. The driver was very polite and professional and had a lot of information about the location. The coach was clean and comfortable.
12 de setembro de 2026
Avaliação não solicitada
Resposta da Kirbys Coaches
Thank you for your lovely review! We’re delighted to hear you enjoyed your day in Ely, from exploring the magnificent Cathedral to browsing the market and shops.
It’s also wonderful to hear your kind comments about your driver and that you found him polite, professional and informative. We’re pleased you enjoyed a clean and comfortable journey too.
Thank you for travelling with Kirbys, and we look forward to welcoming you on board again soon!
we had a great day
we had a great day, in nice sunshine after a big downpour. David our driver was really good so helpful too. only downside was pick up was 30 mins late
17 de setembro de 2026
Avaliação não solicitada
Resposta da Kirbys Coaches
Thank you for your review! We’re delighted to hear you had a great day and that the sunshine made an appearance after the downpour!
It’s especially lovely to hear your kind comments about David and how helpful he was throughout the day – we’ll be sure to pass these on.
We’re sorry that your pick-up was around 30 minutes late and appreciate your patience while waiting. We’re pleased this didn’t prevent you from enjoying the rest of your day, and we hope to welcome you on board again soon!
Fantastic day in Rye and Hastings with…
Fantastic day in Rye and Hastings with lovely people and an amazing caring driver - look out for more bookings from me x
17 de setembro de 2026
Avaliação não solicitada
Resposta da Kirbys Coaches
Thank you for your fantastic review! We’re delighted to hear you had such an enjoyable day exploring Rye and Hastings and enjoyed the company of your fellow passengers too.
It’s especially lovely to hear your kind words about your driver – we’ll be sure to pass them on.
We’ll certainly look forward to seeing those future bookings and welcoming you on board again very soon!
Before sending an email to me you…
Before sending an email to me you should have checked as myself and my friend did not go to the trip with you yesterday. I had to cancel on Saturday as I stated then I am registered disabled and had hurt my leg so can not walk at the moment. On Tuesday morning the driver phoned me to ask where I was so had not been told I had cancelled. I phoned the office to complain and now today I got an an email once again about the trip. To say I am disappointed with Kirby’s is an understatement. For many years I was a member and had some lovely Warner holidays and other holidays and day trips as well. For the last couple of years due to my disability I have not been able to travel much so was looking forward to the day trip but due to unforeseen circumstances I could not go. I had thought there might have been a small refund or to be told the money would be held over for another trip when I could walk somewhat better.
16 de setembro de 2026
Avaliação não solicitada
Resposta da Kirbys Coaches
Thank you for taking the time to leave your feedback. We are very sorry to hear about your recent experience, particularly as you have enjoyed many holidays and day trips with Kirbys over the years.
We have looked into what happened and can see that you contacted us on Saturday to advise that, unfortunately, you would be unable to travel. We sincerely apologise that this information was not correctly recorded and passed to your driver, which resulted in you receiving a telephone call on the morning of departure. We have spoken with our team regarding this, as the message should have reached the driver.
We also apologise for the follow-up email you received. These emails are scheduled in advance for passengers booked to travel and, on this occasion, the system did not recognise your late cancellation before the email was sent. We completely appreciate how insensitive this must have appeared following your earlier conversations with us, and we will be reviewing how these emails are set up to see how we can better manage circumstances such as this in future.
With regard to your request for a refund or transfer, we do appreciate how disappointing it was to miss a trip you had been looking forward to. Unfortunately, as we were notified only a few days before departure, we did not have sufficient time to resell the places. Our cancellation terms apply because, by this stage, the costs associated with operating the excursion have already been committed and still have to be met regardless of whether a passenger is able to travel. For this reason, we are unable to refund or transfer the full value of a booking following a cancellation at such short notice. These cancellation conditions are detailed within our booking terms and conditions and apply consistently to all customers.
Where someone is unexpectedly unable to travel, it may also be possible for another person to travel in their place, subject to the circumstances of the booking, and our team can advise on this.
We are particularly sorry that the administrative errors surrounding your cancellation added to your disappointment. Although our cancellation terms were applicable to the booking, the subsequent telephone call and email should have been avoided, and for those we sincerely apologise.
Thank you for your many years of travelling with Kirbys. We very much hope that when circumstances allow, we have the opportunity to welcome you on board again.
It was a bit of a surprise when the…
It was a bit of a surprise when the coach pulled into the dock area. But the lady from the ship came and spoke to us, explaining what was ahead. She wasn’t wrong in bigging it up. A really enjoyable experience.
16 de setembro de 2026
Avaliação não solicitada
Resposta da Kirbys Coaches
Thank you for your lovely review! It sounds like the day began with a little mystery, but we’re delighted that what followed proved to be such an enjoyable experience.
It’s great to hear that the welcome and introduction helped set the scene for what was ahead and that the experience lived up to expectations.
Thank you for travelling with Kirbys, and we hope to welcome you on board for another memorable day out soon!
Lovely day out.
From getting on the Coach to arriving home the whole experience was enjoyable. The Driver and Sue were very informative and the Venue was delightful. Elvis Delvis was a very convincing Singer and Entertainer. The food was good.
16 de setembro de 2026
Avaliação não solicitada
Resposta da Kirbys Coaches
Thank you for your lovely review! We’re delighted to hear that you enjoyed the whole experience, from boarding the coach right through to arriving home.
It’s wonderful to hear your kind comments about the driver and Sue, and that you enjoyed the venue, food and entertainment. It sounds like Elvis Delvis certainly put on a great show!
Thank you for travelling with Kirbys, and we look forward to welcoming you on board for another enjoyable day out soon!
An excellent day out in Suffolk
It was an excellent day trip to a lovely part of the country. The coach driver was friendly and helpful and kept us up-to-date with plans and timings
15 de setembro de 2026
Avaliação não solicitada
Resposta da Kirbys Coaches
Thank you for your lovely review! We’re delighted to hear you had an excellent day out in Suffolk and enjoyed exploring this beautiful part of the country.
It’s also great to hear your kind comments about your driver and that you were kept well informed throughout the day.
Thank you for travelling with Kirbys, and we look forward to welcoming you on board again soon!
Coach on time lovely journey driver and…
Coach on time lovely journey driver and assistant very good feted ta coffee and had tin of sweets s was ups have done more trips but need was 1S/1B cos of my knees being bad more leg room but our yep to Yarmouth was a wonderful day off been last 4 years something different next year hopefully ll thank you
12 de agosto de 2026
Avaliação não solicitada
Resposta da Kirbys Coaches
Thank you for your lovely review! We’re delighted to hear you had another wonderful day in Great Yarmouth and enjoyed a comfortable journey, along with the tea, coffee and little sweet treat on board.
Thank you also for your kind comments about our driver and courier. We appreciate your comments regarding seating and the importance of additional legroom too.
It’s fantastic to hear you’ve joined us for this trip for the past four years! Thank you for your continued support, and we hope to have something a little different to tempt you next year.
Ely, a great place to visit.
Very good driver. Very polite , a credit to you.
Loved Ely, but not bothered about the market.
Went specifically to see the Cathedral & went to Oliver Cromwell house. 2 other museums we could have visited but discovered them too late.
Jenny Hall
11 de setembro de 2026
Avaliação não solicitada
Resposta da Kirbys Coaches
Thank you for your lovely review, Jenny! We’re delighted to hear you enjoyed your day in Ely, particularly your visits to the magnificent Cathedral and Oliver Cromwell’s House.
Thank you also for your kind comments about your driver – we’ll be sure to pass these on.
It sounds like you discovered there is even more to see in Ely than you first realised, so perhaps another visit will be needed! We hope to welcome you on board again soon.
The courier George and driver John…
The courier George and driver John provide an effortless guide to the day.
The station at Bodiam is interesting with a small museum for nineteen fifties hopping families. The train is steam and carriages are set for Kirby lunch which was a lovely surprise as to the quantity and quality of the food.
The journey to Tenterden then leaves you free time to explore and have a drink before boarding the train back for scones and tea.
The weather could have been kinder but did not dampen the day.
10 de setembro de 2026
Avaliação não solicitada
Resposta da Kirbys Coaches
Thank you for such a lovely review! We’re delighted to hear you enjoyed your day and that George and John looked after everyone so well – we’ll be sure to pass your kind comments on to them.
It sounds like the steam train journey, lunch on board and afternoon scones and tea all helped make it a particularly enjoyable experience, with some time to explore Tenterden too.
It’s just a shame the weather wasn’t quite as impressive as the rest of the day! Thank you for travelling with Kirbys, and we look forward to welcoming you on board again soon.
John the driver informed us that we…
John the driver informed us that we were detouring due to car fire on M25 giving approximate eta due to this. Our arrival time was only delayed by 15 minutes, whereas M25 delay times would have been over an hour.He delayed our leaving time to compensate, but everyone came back by original leaving time.
6 de setembro de 2026
Avaliação não solicitada
Resposta da Kirbys Coaches
Thank you for your lovely review! We’re delighted to hear that John kept everyone well informed and was able to find an alternative route to avoid what could have been a lengthy delay on the M25.
It’s great to hear that you arrived only slightly later than planned and that John offered to extend your time at the destination to make up for the delay.
Thank you for travelling with Kirbys, and we hope to welcome you on board again soon!
Great service
As always, a friendly helpful driver, & a seamless journey both ways.
4 de setembro de 2026
Avaliação não solicitada
Resposta da Kirbys Coaches
Thank you for your lovely review and for continuing to travel with Kirbys! We’re delighted to hear that you received the friendly, helpful service you’ve come to expect from us and enjoyed a smooth journey both ways.
We really appreciate your continued support and look forward to welcoming you on board again soon!
Kirby Coaches and East London Travel merger
Dave the driver was very good.
The day excursion was great however, since Kirby Coaches merger with East London Travel their pricing needs to become universal, as on this trip there was a significant difference between Kirby Coach bookings and East London Travel bookings with Kirby Coaches charging much more as stated by passengers on board.
18 de agosto de 2026
Avaliação não solicitada
Resposta da Kirbys Coaches
Thank you for taking the time to leave your feedback. We’re pleased to hear you enjoyed the day excursion and that Dave looked after you well – we’ll be sure to pass your kind comments on to him.
We would, however, like to clarify the point regarding pricing. Since taking ownership of East London Travel, we have not altered their existing prices. The prices currently offered through East London Travel are aligned with the prices that were already in place prior to our ownership, rather than prices that have been introduced or increased by Kirbys.
We appreciate that differences between bookings made through Kirbys and East London Travel may understandably raise questions, and pricing is something we will continue to review as the two businesses move forward.
Thank you again for travelling with us, and we hope to welcome you on board again soon.
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