This was our first experience of a coach trip of any kind. It was a very smooth operation. Pick up was on time. Coach was clean and modern and the journey was relaxing and our thanks to Sam for this!... Ver mais
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Veja o que dizem as avaliações
Lovely day in Henley on Thames , beautiful weather and done a river cruise to see more and learn about the history of the town. Pick up ‘s are always on time and drivers are always polite and fri... Ver mais
A empresa respondeu
John the driver informed us that we were detouring due to car fire on M25 giving approximate eta due to this. Our arrival time was only delayed by 15 minutes, whereas M25 delay times would have been o... Ver mais
A empresa respondeu
Interesting place with lots going on. Sam was an excellent driver and Karen a wonderful hostess. The quiz we did on the way home made a good addition to the journey. A brilliant day all round thanks
Detalhes da empresa
Escrito pela empresa
Kirbys Coaches offers Coach Day Trips, Holidays and Private Hire across the UK and Europe, with Pick Up Points across Essex.
Informações de contato
92a High Street, SS6 8HR, Rayleigh, Reino Unido
- 01268 777 777
- info@kirbyscoaches.co.uk
- www.kirbyscoaches.co.uk
4,6
Excelente
69 avaliações
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Cornwall with Kirby’s coaches
Went with Kirby’s coaches to Cornwall in August it was fantastic.
Lovely people and views.
Karen and the driver were brilliant.
Will travel with Kirby’s coaches again.
Thank you so much for a brilliant holiday
25 de agosto de 2025
Avaliação não solicitada
Resposta da Kirbys Coaches
Thank you so much for your lovely feedback. We are delighted to hear that you enjoyed your holiday to Cornwall and that Karen and your driver helped make the experience so memorable. We pride ourselves on offering friendly service and unforgettable journeys, and it’s wonderful to know that this was reflected in your trip. We look forward to welcoming you on board again soon.
BE AWARE! NEVER USE FOR DAY TRIPS!
BE AWARE!
NEVER BOOK A DAY TRIP!
Repeatedly let down. They advertise, take bookings then cancel at the last minute.
STAY CLEAR OF THIS COMPANY!
29 de junho de 2023
Avaliação não solicitada
Resposta da Kirbys Coaches
We are very sorry to hear your disappointment regarding day trip cancellations. We completely understand how frustrating it is when plans have to change, and it is equally frustrating for us as a business.
We want nothing more than for every trip we advertise to go ahead, and we keep them open for as long as possible in the hope that enough interest will be shown. However, if a trip does not attract sufficient bookings, we have no choice but to cancel — otherwise we would be running at a loss, which would ultimately make it impossible for us to continue offering these experiences at all.
We also recognise the importance of giving customers as much notice as possible, and we aim to communicate cancellations promptly so that alternative plans can be made. Please be assured that cancellations are never made lightly, nor for any reason other than passenger numbers being too low to make the trip viable.
We are very sorry that this has been your experience, and we do hope you will consider travelling with us again so we can provide you with the enjoyable day out you originally hoped for.
Kirby’s Do Not bother to act or even…
Kirby’s Do Not bother to act or even have the manners to act on complaints , months after a number of complaints have been send to them , mangers do not care
10 de abril de 2023
Avaliação não solicitada
Resposta da Kirbys Coaches
We are very sorry that you feel your concerns were not addressed. We aim to respond to all complaints and feedback thoroughly, and it is disappointing to hear that on this occasion we did not meet that standard. We are currently reviewing our procedures to ensure that every customer who raises an issue receives a timely and constructive response. Please accept our apologies for the impression this has left.
Very dishonest company
Very dishonest company. Taking money and canceling trips without giving a refund. Highway Robbery at its finest. You should be ashamed of yourselves.
30 de abril de 2021
Avaliação não solicitada
Resposta da Kirbys Coaches
We are very sorry to read your comments and regret that you felt this way. We recognise that the handling of cancellations and refunds during that time fell short of expectations and caused understandable upset. Please be assured that we have since made significant changes to improve both our customer service and refund processes, and we are committed to ensuring our customers receive the experience and support they deserve.
Waiting for a refund of a cancelled…
Waiting for a refund of a cancelled trip for 5 months now, wouldn't travel with this firm if they offered me free travel so pay up
5 de março de 2021
Avaliação não solicitada
Resposta da Kirbys Coaches
We are very sorry to hear of the delay you experienced with your refund. The period following the pandemic was extremely challenging, and we acknowledge that our processes at the time did not move as swiftly as they should have. We have since reviewed and strengthened our refund procedures to ensure that customers are not left waiting in this way again. Please accept our apologies for the frustration this caused.
Poor customer service, failing to give refunds
They are hiding behind their email systems, failing to give refunds when they are unable to make an agreed contract date, trying to force people to take vouchers or rebook dates. Suggest people go to their debit card provider to ask for a charge back or/and use the government online system, called Money Claim Online
30 de março de 2020
Avaliação não solicitada
Resposta da Kirbys Coaches
Thank you for your feedback. We are truly sorry for the difficulties you experienced during 2020. The pandemic created unprecedented challenges across the travel industry, and like many companies, we were navigating ever-changing regulations while trying to find fair solutions for our customers. We appreciate that this caused frustration and disappointment, and we regret that our communication at that time did not meet expectations. Since then, we have improved our systems to ensure clearer, faster handling of cancellations and refunds.
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