Kirkstall Property Lawyers Avaliações 

248
•
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Made the sale of my house and the purchase of the new one run smoothly. The online portal kept you informed, which made it easier to see how things where progressing without having to phone every five... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Great service. Easy online portal for tracking your transaction. Matthew H was very helpful throughout.

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

They received the buyers solicitor details on 26th January, today 26th March they still haven't drawn up the contract. No matter how many times you call, they won't answer, even if they do, you g... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We really appreciated the ease of everything being online and being able to track our progress through our secure tracker. Matthew Hosseiny became our solicitor after a few weeks in, he moved things a... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Advogado
  2. Especialista em Transferência de Propriedades

Informação fornecida por fontes externas variadas

Kirkstall Property Lawyers are experts perfectly placed to get you moving. We know that conveyancing has a reputation for being slow and complicated and customers are often left pulling their hair out when moves are delayed or transactions don't complete quickly enough. We have made it our mission to simplify the process, make costs transparent and give customers the information they need. We will keep you informed every step in the journey, from initial instruction to completion.


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

248 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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4,2

Todas as avaliações

(248)

0 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Really recommended

Really recommended. They did a great job. Special thanks to Harriet McKean and Ross McIntyre for their great job. They kept me updated with every little detail, chased the sellers solicitor and did everything to pull the exchange and completion as close as it is possible.
Thank you so much!

23 de agosto de 2021
Avaliação não solicitada
logotipo da Kirkstall Property Lawyers

Resposta da Kirkstall Property Lawyers

Hi Tamas, thanks for your great feedback! I'm glad that everything ran smoothly for you and I'll be sure to pass your comments onto Harriet and Ross. I hope we can support you again in the future. Many thanks, Katriina.

Avaliado com 5 de um total de 5 estrelas

i have had an amazing experience with…

i have had an amazing experience with them. they sometimes take a while to contact but have really driven the process and got us into our new home

18 de agosto de 2021
Avaliação não solicitada
logotipo da Kirkstall Property Lawyers

Resposta da Kirkstall Property Lawyers

Hi Alistair, thanks for your fantastic feedback! I'm glad that we met your expectations! I hope we can support you again in the future. Many thanks, Katriina.

Avaliado com 1 de um total de 5 estrelas

We have been waiting months now to…

We have been waiting months now to move. No one can ever seem to get through to anyone and when estate agents do, we get told different things.
We are at what we are assuming final stages whereby we are awaiting a couple of responses. Yet this has been happening for weeks now. No one can tell us anything and estate agents aren’t getting anywhere. We ask for phone call backs or message them and still nothing.
I’m sorry but where is this service we were promised by Connells about kirkstall being great?!
We are increasingly getting stressed with nothing else happening.

12 de agosto de 2021
Avaliação não solicitada
logotipo da Kirkstall Property Lawyers

Resposta da Kirkstall Property Lawyers

Good Morning, I am extremely sorry to read your comments. Unfortunately, I will not be able to locate your details on our system based on the information provided. I will contact you via Trustpilot for further information so I can escalate this to a senior manager. Kind regards, Katriina

Avaliado com 1 de um total de 5 estrelas

By far the worst solicitor firm I’ve…

By far the worst solicitor firm I’ve ever dealt with in my life no communication what so ever, same old excuses every time we phone up ‘sorry Bobbie in on a call’ we’ve paid good money for them to do there part of the job and we literally have to phone up every week to remind them what to do absolute shambles, will never EVER in a million years recommend this company to anybody!

21 de julho de 2021
Avaliação não solicitada
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Resposta da Kirkstall Property Lawyers

Good Afternoon Jack, I am extremely sorry to read your comments. Unfortunately, I will not be able to locate your details on our system based on the information provided. I will contact you via Trustpilot for further information such as the reference number and/or transaction postcode so I can escalate this to a senior manager. Kind regards, Katriina

Avaliado com 1 de um total de 5 estrelas

Please please please can someone review…

Please please please can someone review the answers to the questions you have asked the vendors solicitors , you have now had these for what seems like forever. Please don’t say they are under review because I’ve been told this 100 times. The biggest issue is that there is no communication with your clients, it feel very in genuine and no responses doesn’t fill you with hope. Bobbie is dealing with our house purchase.

8 de julho de 2021
Avaliação não solicitada
logotipo da Kirkstall Property Lawyers

Resposta da Kirkstall Property Lawyers

Good Morning, I am extremely sorry to read your comments. Unfortunately, I will not be able to locate your details on our system based on the information provided. I will contact you via Trustpilot for further information so I can escalate this to a senior manager. Please can you provide me with a reference or transaction postcode. Kind regards, Emma

Avaliado com 5 de um total de 5 estrelas

Amazing Lawyers

I'm not usually the one to write reviews but honestly I couldn't not recommend Kirkstall property lawyers enough specially Nicola and Zaynab my 2 life savers. They worked tireless to meet a tight deadline and made sure I wasn't homeless. Chased Sellers solicitor practically 3-4 times everyday until everything was complete. They kept me updated with every little detail and also put up with me calling them all the time responded to my calls and it was never too much for them to listen to me and my anxiety even till very last day when we had to do have contract exchange and completion on the same day. They reassured me all the time but made sure everything was correctly done and all legality was checked thoroughly even though we had a short space of time. I can go on and on with how amazing they are. Thank you so much Nicola and Zaynab would not have got through this without you.

1 de julho de 2021
Avaliação não solicitada
logotipo da Kirkstall Property Lawyers

Resposta da Kirkstall Property Lawyers

Good Morning, thanks for your incredible feedback! I'm glad that we met your expectations and I'll be sure to pass your comments onto Nicola and Zaynab! I hope we can support you again in the future. Many thanks, Emma.

Avaliado com 1 de um total de 5 estrelas

Absolutely appalling service

My vendor is using this firm. I am having an absolute nightmare. They have had information for two weeks which my solicitor requires. Despite numerous hasteners from both my solicitor and the vendors estate agent they are still not responding. It is exasperating. If I could give minus stars I would.

30 de junho de 2021
Avaliação não solicitada
logotipo da Kirkstall Property Lawyers

Resposta da Kirkstall Property Lawyers

Good Morning Helen, you have already made it clear in your review that enact are not acting for you in this transaction and that you are not our Client. The conveyancing process is a complex one, with numerous parties involved and different messages passed up and down the chain. Each conveyancer’s overriding responsibility is to act within the best interests of their Client and their lender and the reality is that this can often conflict with the wishes of other parties in the chain. However, I would like to look into the issues that you have raised and if you could contact me with further details I will ask a member of our team to make contact with your solicitor to discuss how we can move things forward for you. I have contacted you via Trustpilot for further information relating to the case you're referring to, such as a reference or property postcode.
Unfortunately, I will not be able to locate the case you're referring to by the information you have provided. Please could you email contact.us@enact.co.uk with the transaction postcode so we can look into this for you.
Kindest Regards, Emma.

Avaliado com 1 de um total de 5 estrelas

I do not recommend.

I do not recommend.
My adventure with Kirkstall began in January. From the beginning, the lawyers were not able to correctly spell the name or surname, each amendment took several days to a week. Since we paid the lawyers, we do not get any information from them about our house. For a month we get messages that they are overworked or waiting for a response from the developer lawyer. I will never recommend this company to anyone and I don't know why my mortgage advisor recommended them to me.

29 de junho de 2021
Avaliação não solicitada
logotipo da Kirkstall Property Lawyers

Resposta da Kirkstall Property Lawyers

Good Morning Karol, I am extremely sorry to read that you are not happy with the service that you are receiving. I have located your file and escalated this to a senior manager to be reviewed as soon as possible. Kind Regards, Emma.

Avaliado com 1 de um total de 5 estrelas

Why did my estate agent recommended them?

Why my estate agent recommended these guys I have no idea. For the amount I'm paying (way more than a local conveyancer), I would have expected some degree of service. Not once in 2 weeks have I have a call returned, despite me calling every day, yet they are waiting information from me, which I can't provide until they send me the document they refer to. Then I get a mass email saying how busy they are. Why then are my other conveyancers so responsive? I called my buyer's solicitor, they answered immediately, but were unable to send me the document (that they sent Kirkstall and which generated the question to me) as I wasn't their client. Fair enough. Considering getting rid of these guys and going local, and not some faceless company 300 miles away.

22 de junho de 2021
Avaliação não solicitada
logotipo da Kirkstall Property Lawyers

Resposta da Kirkstall Property Lawyers

Good Morning Jeremy, I am extremely sorry to read that you are not happy with the service that you are receiving. I have located your file and escalated this to a senior manager to be reviewed as soon as possible. Kind Regards, Emma.

Avaliado com 1 de um total de 5 estrelas

One to Avoid!

We were recommended Kirkstall by an estate agent, and whilst they were good at the start of the purchase process they have got worse and worse the closer we get to completion. Communication is very poor, messages and document uploads go unacknowledged, questions are ignored for days, we can never seem to get hold of the person managing our case because they’ve either ‘just left for the day’ at lunchtime or they’re on holiday. I don’t know whether they’ve just not got enough staff or if the problem lies elsewhere - we thought that we were just unlucky, but now looking at other reviews on here it seems a lot of people get this service!

One to avoid if you’re looking for conveyancing solicitors, save yourself the stress!

2 de junho de 2021
Avaliação não solicitada
logotipo da Kirkstall Property Lawyers

Resposta da Kirkstall Property Lawyers

Good Morning Rob, I am extremely sorry to read that you are not happy with the service that you are receiving. I have located your file and escalated this to a senior manager to be reviewed as soon as possible. Kind Regards, Emma.

Avaliado com 1 de um total de 5 estrelas

How the estate agent I am purchasing…

How the estate agent I am purchasing from can recommend Kirkstall is beyond me. Connells Estate agent staff must be forced to recommend. I am on my third conveyancer (they obviously don't last long) in 3 months. I am told it takes to 5 days to review any correspondence from the sellers solicitor, you can never get through to anyone that can help, and the promised return call never happens. Please save your time and stress, look elsewhere.

19 de maio de 2021
Avaliação não solicitada
logotipo da Kirkstall Property Lawyers

Resposta da Kirkstall Property Lawyers

Good Morning Jaqueline, I’m sorry to read your comments. I have escalated this to the team and their manager and they will be in touch with you to provide you with a full update. Kind Regards, Emma.

Avaliado com 1 de um total de 5 estrelas

Please DO NOT TRUST Kirkstall property lawyers

Kirkstall property lawyers are the worst property lawyers in England. They are very passive, their customer services is very poor. I had to follow up my purchase with the seller's state agent and thier solicitor. they didn't even bother to respond to the seller's solicitor emails. I had to act as a middle person which is completely wrong. They were the most disappointing and frustrating part of my purchase experience. Please be careful, don't trust them and don't use them.

18 de maio de 2021
Avaliação não solicitada
logotipo da Kirkstall Property Lawyers

Resposta da Kirkstall Property Lawyers

Good Afternoon Sara, your comments have been acknowledged and someone will be in touch shortly to discuss this with you.
Kind regards,
Emma.

Avaliado com 1 de um total de 5 estrelas

Can't even believe this service

Can't even believe
That I get no information explained to me.
Told I'm completing today then asked to pay some more money so I do via bank.
Apparently that's wrong I have to call kirkstall
But sorry why can't kitkstall pick up the phone and call me.
Am I really sat here waiting for emails .
So currently on hold 5mins to discuss
I cant upload the image to confirm my payment because the glitch website won't except the file.
I am also sat with a loaded van to move into my new property that you are saying you haven't sent competition money over because of the money I have just paid. I have felt patronised throughout and I also can't believe we have better IT than a solicitors in my job
Why am I still waiting this is outrageous

14 de maio de 2021
Avaliação não solicitada
logotipo da Kirkstall Property Lawyers

Resposta da Kirkstall Property Lawyers

Good Morning Andrew, your comments have been acknowledged and someone will be in touch shortly to discuss this with you.
Kind regards,
Emma.

Avaliado com 1 de um total de 5 estrelas

Frustratingly Slow and unresponsive

Frustratingly slow process. Updates via the messaging platform are extremely limited and people only seem to be 'looking at the file' after a phone call.

It's disappointing to be made to feel like you're interrupting work by calling for an update on a service you are paying for.

0 expected time frames given, not even 'I will look at this today' and everything seems to be a chore.

I try to be as nice as possible on each call but it's getting to the point where I will be calling daily just to make sure things are progressing as it seems to be the only time my file gets 'looked at'.

Everyone else in the chain is waiting on me, with both other parties unstable due to the time my side is taking.

The 'I cannot find your details in our system' is also just a cover up to make it appear that I am not a customer. I have responded to your emails with my details and not had any response.

27 de abril de 2021
Avaliação não solicitada
logotipo da Kirkstall Property Lawyers

Resposta da Kirkstall Property Lawyers

Good Afternoon Sam, I am disappointed to read your comments. Unfortunately I cannot locate your details on our system based on the information provided. I have contacted you via Trustpilot for more details relating to your case so we can investigate this for you. Kind regards, Emma.

Good morning Sam, your comments have been acknowledged and someone will be in touch shortly to discuss this with you.
Kind regards,
Abbie.

Avaliado com 5 de um total de 5 estrelas

Honestly they're great.

I had heard negative remarks about Kirkstall before using them... but wow were they wrong. We used Kirkstall for both our sale and purchase and really I cannot fault them! Our Conveyancer Stuart was excellent, and didn't tire of my almost daily contact. What I liked the most was the back-up team available to help, so you are never waiting too long for someone to assist you. Thanks so much Stuart, and special mention to Ben who also helped out. We got there in the end!

12 de abril de 2021
Avaliação não solicitada
logotipo da Kirkstall Property Lawyers

Resposta da Kirkstall Property Lawyers

Good Morning, thanks for your incredible feedback! I'm glad that we met your expectations and I'll be sure to pass your comments onto Stuart and Ben! I hope we can support you again in the future. Many thanks, Emma.

Avaliado com 5 de um total de 5 estrelas

Would recommend Kirkstall 100%

We had a long drawn out move due to two time wasting buyers, finally our sale went through with our third buyer. I cannot stress enough how efficient Kirkstall Property Lawyers were. I would like to send special thanks to our Conveyancer, Stuart Barton, who was so supportive, informative and always very friendly, caring and professional. On the odd occasion I had to leave a voicemail or email, a prompt response was received. As mentioned ours was a very stressful sale, I am sure Stuart got tired of my dulcet tones, almost on a daily basis, but if he did he never let on! Looking back this to me is something that is naturally within a person and cannot be trained in. We are now happily ensconced in our new abode with all thanks to Stuart and Kirkstall Property Lawyers.
Best regards Carolyn & Paul

28 de fevereiro de 2021
Avaliação não solicitada
logotipo da Kirkstall Property Lawyers

Resposta da Kirkstall Property Lawyers

Good Afternoon, thanks for your amazing comments! I'm glad that we met your expectations and I'll be sure to pass your comments onto Stuart! I hope we can support you again in the future. Many thanks, Emma.

Avaliado com 5 de um total de 5 estrelas

Kirkstall are extremely excellent

Kirkstall are extremely excellent, they gave me help, advice all through even when I pestled them for advice.
I would recommend them to anyone. Keep up the great work team.

A big thank you to everyone involved.

Jayne

13 de fevereiro de 2021
Avaliação não solicitada
logotipo da Kirkstall Property Lawyers

Resposta da Kirkstall Property Lawyers

Hi Jayne, thanks for your excellent feedback! I'm glad that you were pleased with the service you received! I hope we can support you again in the future. Many thanks, Emma.

Avaliado com 4 de um total de 5 estrelas

Very Good Service

Bobbie, Helen & Craig, we received the keys to our new home today and I wanted to thank you and your team behind for your time and effort into this transaction. Despite your existing workload and circumstances you have still expedited and exceeded expectations. Thank you for your patience and commitment.

9 de fevereiro de 2021
Avaliação não solicitada
logotipo da Kirkstall Property Lawyers

Resposta da Kirkstall Property Lawyers

Hi Andre, thanks for your amazing comments! I'm glad that we met your expectations and I'll be sure to pass your comments onto the team! I hope we can support you again in the future. Many thanks, Emma.

Avaliado com 5 de um total de 5 estrelas

Excellent, efficient service

Really impressed with the efficient service we received from Kirkstall who dealt with the selling of our house and the purchase of our new property.

They were very responsive throughout the whole process and would come back to me within minutes each time i contacted them.

They kept me informed at every stage and were very friendly, particularly Jamie who was always very helpful.

Would definitely highly recommend them!

27 de janeiro de 2021
Avaliação não solicitada
logotipo da Kirkstall Property Lawyers

Resposta da Kirkstall Property Lawyers

Hi Sally, thanks for your wonderful comments! I'm glad that we met your expectations and I'll be sure to pass your comments onto Jamie! I hope we can support you again in the future. Many thanks, Emma.

Avaliado com 5 de um total de 5 estrelas

Transparent, friendly and efficient service.

We were dubious about using an 'online' firm 'automatically' through our estate agents but Kirkstall, and particularly Jess and her colleagues, could not have been more efficient and helpful, particularly when things became very difficult towards the end. Even if we were not in the middle of a pandemic, and a frenzied market, they were remarkably quick. The online tracker is excellent and I would not hesitate to recommend them to others in the future.

25 de janeiro de 2021
Avaliação não solicitada
logotipo da Kirkstall Property Lawyers

Resposta da Kirkstall Property Lawyers

Hi Michael, thanks for your incredible feedback! I'm glad that we met your expectations and I'll be sure to pass your comments onto Jess! I hope we can support you again in the future. Many thanks, Emma.

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