Gave it 4 stars, was going to drop it to a lot lower due to excessive delivery costs (extra charges on top of the standard delivery charge even when they advertised free delivery), delivery was a day... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
The assistance and attention to detail provided by these people was second to none. We were trying to match 2 doors for an additional kitchen larder unit. We added this unit to facilitate installing a... Ver mais
Super doors (J-Pull Knebworth drawers in Blush Pink) - much better than buying primed mdf and having them sprayed in my opinion as the vinyl material is so smooth and perfect! The little detail in the... Ver mais
A empresa respondeu
I ordered a few sample kitchen doors from online suppliers and obtained several quotes. I don’t usually use the cheapest quote but on this occasion and based on their sample door I did. I used kitchen... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
1059-1069 Kingsbury Road, Tyburn, Birmingham, B35 6AJ
Informações de contato
1059-1069 Kingsbury Road, Tyburn, B35 6AJ, Birmingham, Reino Unido
- 0330 135 9191
- sales@kitchendoorhub.com
- www.kitchendoorhub.com
4,3
Excelente
538 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As discribed and within delivery date
4 de setembro de 2025
Resposta da Kitchen Door Hub
Hi,
Thank you for your 5* review.
We're glad to hear your order arrived on time and met your expectations. We appreciate your support and hope to hear from you again in the future.
~The KDH Team.
Review for a door I haven't got yet !!!!!!
Have just been asked for a review for a door I haven't even got yet !ordered last month paid £29 for delivery then got an email weeks after saying it was scheduled for delivery which never turned up !had to call customer service which was then told they had problems with their suppliers and it was delayed for the week after.have been told it is a confirmed delivery date but not holding much hope for it.think the price for delivery to get it a month later is shocking hopefully will get the door and not have to deal with them again customer service is very poor.waited for my confirmed delivery date had to call to ask if was been delivered been told another two weeks now not even made !!!! Absolute joke !!
4 de setembro de 2025
Resposta da Kitchen Door Hub
Hi Karen,
Thank you for taking the time to leave us a review—we truly appreciate all feedback. We sincerely apologise for the delay with your door order and any inconvenience this may have caused.
After investigating, we found that the finish you requested was unfortunately out of stock at the time, which led to the delay. We did our best to keep you informed with updates as soon as we received them, but we understand how frustrating this must have been.
We hope that now your door has been delivered, everything is as expected.
If you do require any further assistance in the future, please do not hesitate to contact us.
~The KDH Team.
Comprehensive selection
Comprehensive selection, prompt service and delighted with the product. Excellent communication relating to the progress of the order. Thank you.
4 de setembro de 2025
Resposta da Kitchen Door Hub
Hi Colin,
Thank you for taking the time to leave us a 5* star review
We're so pleased to hear that you were happy with our product range, prompt service, and communication throughout your order. It's always our goal to make the process as smooth and satisfying as possible. We truly appreciate your support and hope to assist you again in the future!
~The KDH Team.
Well priced
Well priced
Prompt delivery on the day as requested.
Good product well packed
7 de agosto de 2025
Resposta da Kitchen Door Hub
Hi David,
Thank you for your positive feedback.
We are glad to hear that were happy with the costing, delivery and the quality of the items.
Please do not hesitate to reach out to us with any future projects, always happy to help.
~The KDH Team.
Extremely Disappointed
Extremely Disappointed – Poor Communication and Repeated Delays
I originally placed my order with Kitchen Door Hub on 27 May 2025, with a promised delivery date of 10 June. That date came and went with no delivery and no communication from the company. I had to call them myself, and was told they would investigate – but no one got back to me.
After chasing again, I was informed there was a problem with my order and the new delivery date would be 16 June. Once again, no delivery arrived, and I had to call them yet again. I received more apologies, but no real resolution. I asked for compensation at that point and was told they were unable to offer any, despite letting me down twice.
The next delivery date was pushed to 10 July – and again, nothing arrived. When I followed up, I was told the courier had lost the order, and it would need to be remade. I once again asked for compensation and was told it would be "looked into."
Throughout this entire ordeal, I repeatedly asked to speak with a manager, but no one ever called me back.
A new delivery date was set for 21 July, and I called ahead to confirm it would definitely arrive. I was reassured it would, and again asked for compensation – this time, I was told I'd receive a call later that day with confirmation. That call never came. Thankfully, the order finally arrived on 21 July – nearly seven weeks after the original delivery date.
Today, I followed up yet again and was told that only my delivery charge would be reimbursed.
Over the course of this process, I have:
Cancelled tradespeople three times
Sent four follow-up emails
Made eight phone calls
Still not received a single call from a manager
At one point, I even had to look up the company to make sure it was legitimate.
This has been an incredibly frustrating experience, and I would strongly advise caution before ordering from this company. The lack of communication, accountability, and customer care is simply unacceptable.
27 de maio de 2025
Avaliação não solicitada
Resposta da Kitchen Door Hub
Hi,
Thank you for taking the time to leave us a review, we truly value all feedback.
I’ve looked into this further and can see that the finish you selected was unfortunately out of stock at the time, which caused an unexpected delay. We completely understand how frustrating this must have been, especially as this only came to light after you contacted us to chase the order — and for that, we sincerely apologise.
We’re also very sorry for the issues with your delivery. As this was carried out by a third-party courier, it was unfortunately outside of our direct control.
We always advise waiting to book any fitters until all items have been delivered and checked, but we know that delays like this can cause real disruption.
Regarding your refund, we can confirm that the delivery charge was refunded in line with your request, and this has now been processed for you.
Once again, we're very sorry for the experience you had, and we really appreciate your patience and understanding throughout. If there’s anything further we can do to help, please don’t hesitate to reach out.
~The KDH Team.
Amateur company
Order with 100mm holes, were drilled at 92mm so I needed to spend time making new holes in the carcass and now have holes showing. Very amateurish company. Refused to refund
23 de junho de 2025
Avaliação não solicitada
Resposta da Kitchen Door Hub
Hi,
Thank you for taking the time to leave us a review.
We are very sorry to hear that you have experienced issues with the hinge hole positions on your doors.
I can see that our team is currently working with you to find the best possible resolution and appreciate your patience as we work to rectify this issue.
~ The KDH team.
No Reply - All is well.
I would like to delete my previous comments about this company. I have been contacted in a professional manner and without any animosity, the order promised will now be delivered in June. I would like to thank the staff for their reply and speedy conclusion to this problem ; something I find repeating itself, as in this case, is the use of zero's and points in measuring, these get lost when copied and this leads to a miscalculation, A hint to overcome this is to use metric and imperial measurements together.
19 de maio de 2025
Avaliação não solicitada
Resposta da Kitchen Door Hub
Hi Hugh,
Thank you for the update and for taking the time to share your experience. We are pleased to hear that the matter has been resolved professionally and your order will be delivered as promised. Your feedback regarding the measurements we will certainly take into consideration to help with any confusion in the future.
Please do not hesitate to reach out to us if you require any assistance in the future.
~ The KDH Team.
Great door very disappointing delivery charge.
The single door I purchased was excellent quality and the price was competitive, however the delivery charge was excessive.
1 de maio de 2025
Resposta da Kitchen Door Hub
Hi Nicholas,
Thank you for your feedback!
We're really pleased to hear you were happy with the quality of the door and found the price competitive. We do understand your concern about the delivery charge—it's something we continually review to ensure we're offering the best value while maintaining reliable and secure shipping. Your comments are appreciated and will certainly be taken into consideration.
Please do not hesitate to reach out to us if you require any further assistance in the future.
~The KDH team.
Outstanding Quality and Service.
Quality of carcasses and doors is exceptional. The service and communication is outstanding. I under ordered cornice (my fault!!) needed one length to finish off. I received the same great service and attention for this low value item as I did for the £1000's spent on the rest of the kitchen. This is the mark of a company that values its customers. I've used Kitchen Door Hub a number of times over the years and wouldn't go anywhere else. A big thank you to everyone that makes it tick at this company.
6 de maio de 2025
Avaliação não solicitada
Resposta da Kitchen Door Hub
Hi Terry,
Thank you for such a thoughtful and generous review!
We're so pleased to hear that you've consistently had a great experience with us over the years. It means a lot to know that our service and attention to detail made a difference—even on a smaller follow-up order.
If you ever require any assistance in the future, please do not hesitate to reach out to us.
~The KDH team.
Fast delivery and great product
Ordered for quick delivery and they got my handles to me within 24 hours which was ideal as carpenter was on site to fit. Quality is good and they look great on my wardrobes. Excellent service and this exact same design was cheaper with these guys than other sellers
1 de maio de 2025
Resposta da Kitchen Door Hub
Hi Sue,
Thank you so much for your kind feedback!
We're thrilled to hear your order arrived quickly and just in time for your carpenter. It's great to know you're happy with the quality and look of the handles—and even better that you found them at a great price. We really appreciate your support and hope to assist you again in the future!
~The KDH team.
Excellent product quality and time…
Excellent product quality and time delivery as expected.
Much better than other bigger suppliers.
I will definitely use again.
1 de maio de 2025
Resposta da Kitchen Door Hub
Hi Jaume,
Thank you for taking the time to leave us a 5* review.
We are thrilled to hear that our product quality and timely delivery met your expectations.
We look forward to working with you again in the future.
~The KDH team.
Resposta da Kitchen Door Hub
Hi,
Thank you for your kind words and for taking the time to leave us a 5* review.
We are glad to hear that you are happy with both the product and the delivery.
If you require any assistance in the future, please do not hesitate to contact us.
~The KDH Team.
Great communication and product.
2 de abril de 2025
Resposta da Kitchen Door Hub
Hi Steve,
Thank you for taking the time to leave us a review.
We are glad to hear that you had a great experience with both our communication and product.
If you require any assistance in the future, please do not hesitate to contact us.
~The KDH Team
Good quality items pall delivered well…
Good quality items all delivered well packed and in quick time
Out second order from them not disappointed.
7 de março de 2025
Resposta da Kitchen Door Hub
Hi Steve,
Thank you so much for taking the time to leave us a 5* review, we appreciate your feedback.
We are delighted to hear that you are pleased with the quality of our products and the timely delivery. Its great to know that your second order met your expectations and we look forward to working with you again in the future.
~ The KDH Team.
Resposta da Kitchen Door Hub
Hi Martin,
We are delighted to hear that you are pleased with both your delivery and the packaging as well as the product itself.
Thank you for taking the time to share your feedback with us.
Please do not hesitate to reach out to us if you require any assistance in the future.
~The KDH Team.
Good wardrobe doors.Arived on time.
6 de fevereiro de 2025
Resposta da Kitchen Door Hub
Hi,
Thank you for taking the time to leave us a 5* review.
We are happy to hear that your wardrobe doors arrived on time and met your expectations.
If you require any further assistance, please do not hesitate to contact us.
~The KDH Team.
Replacement kitchen cupboard doors
Excellent product quickly despatched. Matches original drawers perfectly.
Easy to fit and adjust.
Replacement door was also very quickly sent after minor problem was quickly resolved.
Thanks for a great service.
Regards, Bob Small
22 de janeiro de 2025
Resposta da Kitchen Door Hub
Hi Bob,
Thank you so much for your kind feedback.
We are thrilled to hear that your items arrived promptly and were a perfect match to your original drawers.
We are also glad that we could quickly resolve the minor issue and get your replacement door to you without swiftly without any delay.
Should you require any assistance in the future, please do not hesitate to reach out, always happy to help.
~The KDH Team.
Great company to deal with
Great company to deal with. I was adding a base unit to my existing kitchen and needed a door to match. Got the perfect match from Kitchen Door Hub. Great price and great service
28 de janeiro de 2025
Resposta da Kitchen Door Hub
Hi David,
Thank you for your kind words and taking the time to leave us a 5* review.
We are thrilled to hear that you were able to find the perfect match for your existing kitchen.
We pride ourselves on offering excellent service and it's fantastic to know that your experience reflected that.
Please do not hesitate to reach out to us should you require any assistance in the future.
~The KDH Team.
Resposta da Kitchen Door Hub
Hi Robert,
Thank you for taking the time to leave us a 5* star review.
We are delighted to hear that you are pleased with the service.
If you require any assistance in the future, please do not hesitate to contact us.
~ The KDH Team.
Items out of stock no refund
I would not recommend this company at all
Ordered items for £700 on Sunday Monday morning I was advised that these items have been discontinued. Requested a refund immediately and a few days later was advised that it has been processed and will take 3-5 days. 11 days have passed and they are still keeping hold of my money they said that it was only processed yesterday and will take 5-10 days now
Huge inconvenience and massive mistake
Do not use
1 de dezembro de 2024
Avaliação não solicitada
Resposta da Kitchen Door Hub
Hi Kinga,
Thank you for taking the time to leave us a review, we truly value all feedback.
Upon reviewing your order, i can confirm that the refund was requested on the 02/12/24 and processed within four working days on the 09/12/24.
This is well within our advised guideline of 5-10 working days.
Kind regards.
~The KDH Team.
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