Lancashiredoubleglazing Avaliações 

252
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Great service from Owen at Lancashire Double glazing. Efficient work in installing a warm roof on our conservatory. A great investment allowing us to use the conservatory all year round. LDG also... Ver mais

Avaliado com 5 de um total de 5 estrelas

Teething problems originally with appointment dates given by the company mainly due to adverse weather conditions Once on site very pleased with the finished effect of the sun room The glass roo... Ver mais

Avaliado com 1 de um total de 5 estrelas

Poor service , poor communication . Poor experience . Very disappointed in a company that charges you good money for their products . We got a door installed a few years back , every time summer comes... Ver mais

Avaliado com 5 de um total de 5 estrelas

Absolutely stunning new front for our shop! From start to finish I can’t speak highly enough, professional and obvious that it matters to them, the fitter thought more support was needed and they came... Ver mais

Detalhes da empresa

  1. Instalador de Vidro Duplo

Escrito pela empresa

Lancashire Double Glazing maintain the same values today as they did when they first started over 30 years ago. Now based in Preston and covering the whole north west. Lancashire Double Glazing is today one of, or if not the largest home improvement companies, with over 1 million frames manufactured and installed to over 225,000 customers. With 225,000 guarantees issued it’s no exaggeration to say that we are probably a household name across the north west with the popularity of our windows, doors, porches and conservatories.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

252 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 60% das avaliações negativas

Normalmente responde dentro de 48 horas

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4,4

Todas as avaliações

(252)

47 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Polite / Efficient / Excellent follow through.

From initial contact to contract / Survey / Plans / Planning Permission / Execution of build (digging , roof , plastering , fitting etc.) all done to a very high degree of professionalism.
Very efficient Installations Department.
Good follow up. Any small post instal issues quickly rectified.
LDG is well recommended.
2nd. time we have used them.
The extension is the envy of our friends.
Thank you.

Joseph Robinson.

17 de março de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

This is the third time we have used…

This is the third time we have used this company but after this fitment we won’t be using them again, we had a front door fitted in Irish oak and when you stand away from the door it looks like a kick panel as been fitted to the door at the bottom look awful.
We contacted them which it took nearly 3 weeks to come back with a scientific reason why the door is different colour at the bottom, we were never told this at the part we’re we were parting with out money that it could look like this, never use them again
Also the door was draughty I had to wait a week for someone to come and have a look, so I adjusted it myself , very poor customer service for a repeat customer

19 de janeiro de 2026
Avaliação não solicitada
logotipo da Lancashiredoubleglazing

Resposta da Lancashiredoubleglazing

Thank you for your feedback. We’re sorry to hear that you are disappointed with the appearance of your new door and the service experience.

Regarding the colour difference you mentioned at the bottom of the door, we raised this with our supplier’s Quality Team. They confirmed that the effect you are seeing is due to the textured wood-grain finish used on Irish Oak doors. Because the grain runs in different directions on certain sections of the door (for example horizontal vs vertical), light reflects off the textured surface differently depending on the viewing angle. This can sometimes make panels appear slightly lighter or darker, particularly when viewed from a distance. This is a known and normal characteristic of this type of wood-grain finish rather than a fault with the door itself.

That said, we do understand that this was not the look you were expecting, and we are sorry if this wasn’t something that had been explained clearly during the ordering process.

With regard to the draught issue, we apologise for the delay in attending. Doors can occasionally require minor adjustments after installation as they settle, but we appreciate that waiting for a visit is frustrating and we’re sorry for the inconvenience caused.

We truly value that you have used us previously and we’re disappointed to hear that this experience has affected your confidence in us. If you would like us to arrange for a further inspection or discuss this in more detail, we would be more than happy to help.

Thank you again for bringing this to our attention.

Avaliado com 5 de um total de 5 estrelas

Had my new front door fitted on Monday

Had my new front door fitted on Monday, from delivery, to installation the whole
Process was very smooth! The door looks great too!!

2 de março de 2026
Avaliação não solicitada
logotipo da Lancashiredoubleglazing

Resposta da Lancashiredoubleglazing

Thank you for your kind review Mr Wright!

Avaliado com 1 de um total de 5 estrelas

Problems from start to finish

We've had problems from the very beginning to the very end. We were promised to have the works done immediately, only for the works to be delayed by 3 months. The contractors who were supposed to do the job rang in sick twice in a row, which meant that the works were delayed even further and the company did not take any responsibility nor did they apologise for the inconvenience caused. We've had lintels installed and we were advised that the works would be external only, which was a lie as we ended up with a hole in our wall and a lot of plasterwork removed as a result. The glass panels for our door were manufactured to wrong sizes; we were promised the contractors would return within 24h with the correct sized panels but they only returned 48h later, which is unacceptable considering our front door was only put in situ temporarily. We were also made to believe that the window cills were included within the quote, which apparently they weren't in the end. The contractors did not provide any form of flooring covering at all.

Customer service is shocking and truly doesn't exist, as no one wants to take any accountability for the wrongdoings on the company's part. You have to constantly chase them if you want to receive some kind of answers and it takes 10 working days for a manager to respond to an email! I would never never recommend this company to anyone!

4 de fevereiro de 2026
Avaliação não solicitada
logotipo da Lancashiredoubleglazing

Resposta da Lancashiredoubleglazing

Dear Wanessa,

We are sorry that you feel dissatisfied with aspects of your installation. However, for transparency, we feel it is important to clarify the factual position.

• The installation date was rescheduled due to installer illness. While unfortunate, this was outside of our control. The works were rebooked at the earliest available opportunity.

• The front door side panels were incorrectly manufactured. This was acknowledged immediately, and replacements were ordered without delay. At no point was your home left unsecured — the door was fully installed, lockable and safe.

• The angle irons (lintels) were always included within the installation scope. Structural installations of this nature require internal plaster to be removed so that we can install the structural steel work securely and safely.
• This is standard practice. Our contract confirms that we plaster make-good only; redecoration is not included.

• The contract specification reference to “150mm cill” relates to the external window cill supplied with the window system. Internal window boards were not listed within the agreed quotation and were not included in the contract price.

• Plastering attendance was offered promptly to complete internal making good. Appointments are always agreed in advance with the customer.

• We have responded to all correspondence and provided our formal complaints procedure.

We remain committed to completing the installation fully in line with the signed agreement and to the correct standard.

We believe it is important that reviews accurately reflect both the issues raised and the actions taken to address them.

Lancashire Double Glazing

Avaliado com 5 de um total de 5 estrelas

Recently had a new front door fitted at…

Recently had a new front door fitted at home. From first initial contact to installation, the service received was brilliant. Bill and the team were fantastic, honest and reliable and we are very happy with the end product. Highly recommended this company.

2 de março de 2026
Avaliação não solicitada
logotipo da Lancashiredoubleglazing

Resposta da Lancashiredoubleglazing

Thank you for your feedback Mr Mcgow :)

Avaliado com 5 de um total de 5 estrelas

Fantastic service from start to end

Had a new front door and side panel fitted in beck brown (black) and couldn't be happier with it. The whole service from initial point of sale with Owen, to the surveyor, and finally Harry the fitter was fantastic. We're very happy with the product and service and are now planning to use them for our windows too.

26 de janeiro de 2026
Avaliação não solicitada
logotipo da Lancashiredoubleglazing

Resposta da Lancashiredoubleglazing

Thank you for your kind review

Avaliado com 5 de um total de 5 estrelas

Thermal roof panels

Good afternoon.i recently had thermal roof panels fitted on my conservatory roof and i want to say i am very pleased with the work done the lads that came where very good at what they did.everybody that as seen them commented how good a job was done it has totally transformed the room,gavin & dave did a brilliant job nothing too much trouble for them they are credit to your company.a gratefull client.philip kemp.

26 de janeiro de 2026
Avaliação não solicitada
logotipo da Lancashiredoubleglazing

Resposta da Lancashiredoubleglazing

Thank you for the kind review Mr Kemp

Avaliado com 1 de um total de 5 estrelas

Shambles

We recently employed Lancashire Double Glazing to fit a bay window, bedroom window, 2 cover boards and a new front door. The work was carried out in one and a half days. After completion of the work and on closer inspection we were stunned to see the complete mess the fitters had left our new windows in. Parts of the bay window missing. The cover board in the bedroom not fitted at all. Sealant spread over the new frames and the cover boards ends not fitted. a gap at the top of the window frame.
Following a phone call of complaint a staff member came out to inspect the work. We requested that they send different fitters to make good the original work. Our wishes were ignored and the same fitters arrived back. We didn't let them in and again requested different fitters. No such luck. LDG were insistent on sending the same fitters. It took them as long to put right all the mess as it did to fit the window and door originally. It took another visit, this time by the installation manager to finally finish the windows as sealant had been missed, letting in a draft. All the work has now been rectified. We will never recommend LDG to anyone. We felt totally ignored concerning our wishes. I have posted this review along with photos on Google review. As for their promise to look into it I'm still waiting. Not holding my breath,

24 de novembro de 2025
Avaliação não solicitada
logotipo da Lancashiredoubleglazing

Resposta da Lancashiredoubleglazing

UPDATE 15.01.25

Good Afternoon,

Thank you for confirming your account details.

A response has been posted out first class to your address on our records.

Kind Regards
LDG

Good Afternoon,

Please can you confirm your account number so we can look into this for you?

Thanks
LDG

Avaliado com 5 de um total de 5 estrelas

The service was of a high standard

The service, quality of the products is of high standard. I love my new front door and I can tell it has been made to a high standard. John and his apprentice who installed my windows and door were lovely and did a really good job. Would definitely recommend and use again in the future.

21 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very professional job...

Had my Kitchen Window replaced... Very professional service from survey, manufacturing and fitting... They kept in contact regarding timescales and fitting....

19 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic Product, Service & Fitting

We had some bi-fold doors fitted to the back of our house. Owen came out to see us and was friendly and helpful, working with us to get it to our specifications (number of panes etc). The surveyor's came out not long after and were also very professional and punctual. Finally, the fitters came to install the doors, which look amazing. Again, everyone was very professional and they did a great job. A few months later, we needed a slight adjustment to and LDG were happy to send someone out to assist. Would highly recommend for anyone looking for work done on their house. We will be using them again for the front door of our property too.

30 de novembro de 2024
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Thank you to everyone for my beautiful…

Thank you to everyone for my beautiful windows and doors. This company gave me a good competitive price.
There were a few glitches on the way especially navigating around my work commitment etc as the work did not start on the date agreed (hence the 4 stars ) but it did work out in the end. The incorrect window was put in my back door but Owen sorted it out for me straight away.
John & Ethan did an excellent job installing the windows and John was brilliant with Ethan, his apprentice, very impressed, (5 stars 🌟 👏👏)

3 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent from start to finish

Smooth from start to finish. Extremely helpful sales staff who assisted us to choose the right windows for us. The fitters were fantastic - turned up when expected, worked very cleanly, being careful not to damage any decor and very professional. Would not hesitate to us LDG again in the future.

30 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Last windows completed

Last windows completed. Yet again, fantastic service. Ged was very professional and like Harry before, tidy, clean, respectful. Definitely a worthwhile local business. No hard sells, gimmicks but very helpful and honest. Five star service from me.

31 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Conservatory improvement

My overall experience with Lancashiredoubleglazing.co.uk proved to be complete satisfaction There was not one area of this team I could fault from office staff to initial sales and above and beyond the fitters and plasterers making an overall excellent final outcome . Will most certainly be using this firm in any future work . My great thanks to all involved

17 de outubro de 2025
Avaliação não solicitada

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