Rude and incompetent staff
*NO STAR IF I COULD, AVOID*
Employed Langford Russell Swanley back in March 2025, from the start issues.
-House left open.
- Agent got himself and potential buyers locked inside property.
- Extremely rude, bullying behaviour and unprofessional manager. Hayley. Conveyancing solicitor even had to remind her of her unprofessional approach.
- Even though I am employing them, worked more in favour of the buyers.
- Continued to market the house weeks after completion to boost popularity.
- Pressure to complete on a date that wasn’t suitable and would have caused significant issues.
- Billing wrong, added costs that shouldn’t have been there. So CHECK your contracts, get everything in writing.
After writing a formal complaint they have accepted they failed in areas, that Hayley’s approach was unacceptable. Case currently with The Property Ombudsman.