Langford Russell Avaliações 

62
O TrustScore é 2.5 de um total de 5

2,5

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Locksbottom Branch/Orpington completed a home visit quoted 1.5% May '26 - then I received an email confirmation stating 2% on sale, admittedly this was amended but without a clear reasoning. My ho... Ver mais

Avaliado com 1 de um total de 5 estrelas

Very disappointing start to the tenancy I’ve been in the property for less than a month and have already had a very disappointing experience with the way repairs are being handled. The k... Ver mais

Avaliado com 5 de um total de 5 estrelas

Both Lukass and Steve were very helpful throughout our search for our forever home. The communication was excellent along with their knowledge and expertise. Nothing we asked of them was ever too... Ver mais

Avaliado com 5 de um total de 5 estrelas

We recently bought our first property through Langford Russell. Georgia Holmes was our main point of contact. She was extremely responsive, informative and gave us regular updates with where we were a... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Imobiliária

Escrito pela empresa

The Acorn Group (Incorporating Langford Russell) is much more than just the various estate agency brands you now see on the high street, and 2022 saw us join forces with Leaders Romans Group to become part of a 260-strong branch network with over 2,600 employees. Through the unique way our branches and brands work together, we can offer something no other agent can. We provide support and infrastructure to allow staff throughout the company in many different locations to work seamlessly with each other, benefiting from a shared database and massive marketing spend, whilst at the same time retaining the autonomy to provide clients with a completely bespoke service.


Informações de contato


2,5

Ruim

O TrustScore é 2.5 de um total de 5

62 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Não respondeu a avaliações negativas

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2,5

Todas as avaliações

(62)

10 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Top service from the team and Langford…

Top service from the team and Langford Russell, West Wickham. Michelle, Jasmine and Lauren are great! Kept me updated on the progress of my sale throughout and went the extra mile, chasing up outstanding info or dealing with queries from slow solicitors. A pleasure to deal with and I would highly recommend them to anyone in the area who is looking to sell (or buy) a new home!

8 de outubro de 2022
Avaliação não solicitada
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Resposta da Langford Russell

Thank you Arran for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Michelle, Jasmine and Lauren at our West Wickham office . If we can help further please do let us know. Thanks. Andrew Roberts - Customer Relations Manager

Avaliado com 5 de um total de 5 estrelas

Comments re Sale of Property in West Wickham

We, Marion and Paul could not have been happier, with the communication, advice and pleasant and helpful manner that Rob Griffin of the West Wickham branch, concluded the sale of my Father-in-Laws house.
Always available to answer my messages and phone calls, even on his days off. He also helped, sorting out various problems relating to the sale, as well keeping in contact with the buyers solicitors. Keeping us updated at all times, which reduced the stress normally associated in buying and selling a property. He efforts meant the sale, from start to finish only took a couple of months.
I (we) would without any hesitation would recommend Rob to anyone in the West Wickham area who is looking to buy or sell a property.

16 de agosto de 2022
Avaliação não solicitada
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Resposta da Langford Russell

Thank you Marion and Paul for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Rob and hope you will be happy in your new home. Thanks. Andrew Roberts - Customer Relations Manager

Avaliado com 1 de um total de 5 estrelas

Dreadful experience with Langford…

Dreadful experience with Langford Russell Sevenoaks. I felt the lettings manager was not trustworthy after he misled me. He also took my property off the market when it shouldn't have been and I did not feel he had good judgement in finding the right tenant. He would not listen to me, always having a retort and I felt he was self opinionated. Been waiting for the sign which was screwed into the front of my house to be removed and the damage made good and it's been over a month now. Back to wonderful Steve Wood at Bardens Estate Agents (01892527317)- what a fool I was being lured by a freebie.

9 de agosto de 2022
Avaliação não solicitada
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Resposta da Langford Russell

I am very sorry to read your review of our service and have spoken to those involved. The sign has now been removed and wall repaired. If I can help further, please do let me know. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)

Avaliado com 5 de um total de 5 estrelas

Great service from Jackie

I would like to say and big thank you to Jackie at Langford Russell Locksbottom who helped us find our first home. Throughout the process she has been extremely helpful and supportive I would highly recommend.

14 de junho de 2022
Avaliação não solicitada
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Resposta da Langford Russell

Thank you Lily for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jackie and hope you will be happy in your new home. Thanks. Andrew Roberts - Customer Relations Manager

Avaliado com 5 de um total de 5 estrelas

A personal touch to help you find our first home

Langford helped us find our first rental property and in this current market we had previously found the whole experience of viewing so many places, offering and then being left feeling disappointed when we didn’t get what we wanted really tough to manage. We were at the point of almost giving up for a few months until we suddenly saw a flat in the location we wanted and the spec we were looking for. From the first phone call we made Mia helped us feel at ease, reassured that we would find somewhere even if this one didn’t work out and spent a lot of time listening to what we wanted to help us work through the best options to ensure we got our first home. I’ve spoken to many estate agents over the last few months and Langford was one where we felt we got a really personal conversation, someone that generally cared about what we were looking for and really good communication everyday leading up to the big move. It didn’t matter what questions we asked we were given constant support and kindness throughout which helped us feel at ease with all the processes we had to go through. We are so excited to get settled now! Thank you for all your help. Eloise and Jack

1 de junho de 2022
Avaliação não solicitada
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Resposta da Langford Russell

Thank you Eloise and Jack for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Mia and hope you will be happy in your new home. Thanks. Andrew Roberts - Customer Relations Manager

Avaliado com 5 de um total de 5 estrelas

Excellent client service

Excellent client service. Steve M is first class - engaged, responsive, outcomes drive for his customers.

20 de maio de 2022
Avaliação não solicitada
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Resposta da Langford Russell

Thank you Scott for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Steve and do let us know if we can help further. Thanks. Andrew Roberts - Customer Relations Manager

Avaliado com 5 de um total de 5 estrelas

Efficient, helpful and friendly

I recently rented a residential flat with the help of Langford Russell. The service I received throughout the rental process was outstanding - always efficient, helpful and friendly. I would particularly like to thank Bradley Gilchrist for being so helpful. If you're thinking about buying, selling or renting a property, I would highly recommend Langford Russell.

11 de abril de 2022
Avaliação não solicitada
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Resposta da Langford Russell

Thank you David for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from the Bradley and do let us know if we can help further. Thanks. Andrew Roberts - Customer Relations Manager

Avaliado com 5 de um total de 5 estrelas

Great Service

Bradley from Langford Russel helped us getting our new rental apartment. He is very responsive and helped in all of our queries. Overall a very good experience and would recommend his services

11 de abril de 2022
Avaliação não solicitada
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Resposta da Langford Russell

Thank you Vitlesh for leaving us a 5* review. We are really happy that you were pleased with the service you received from Bradley and hope that you will be happy in your new home. Thanks. Andrew Roberts - Customer Relations Manager

Avaliado com 1 de um total de 5 estrelas

Dishonest and borderline rogue

During six-month sales transactions that now has fallen through, they have been utterly deceitful and not a single grain of truth came from their mouth.

Weeks after we walked away and notified them at least twice, asking specifically to update the property status, the property remains advertised as sold, deceiving others - rogue practices plain and simple. Stay away!!!

26 de fevereiro de 2022
Avaliação não solicitada
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Resposta da Langford Russell

I am sorry to read but am unable to find you on our system from your pseudonym. Could you please email me directly so that I can investigate further. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)

Avaliado com 5 de um total de 5 estrelas

Absolutely wonderful team

Absolutely wonderful team. the whole processes from start to finish was impeccable. Cant thank the team enough for making this such an easy sale and their customer service was fantastic. would highly recommend the Beckenham team to sell your property
Thanks guys.

31 de janeiro de 2022
Avaliação não solicitada
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Resposta da Langford Russell

Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from the Beckenham team. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

Avaliado com 5 de um total de 5 estrelas

Rachel Fineman

We were very impressed with Rachel Fineman from
the West Wickham branch. She was polite, informative, confident and very helpful, a real asset to the Company.

Ron Cleverley

3 de dezembro de 2021
Avaliação não solicitada
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Resposta da Langford Russell

Thank you for takling the time to leave us a review of your experience using our services. Best wishes. Langford Russell Customer Services.

Avaliado com 5 de um total de 5 estrelas

Outstanding service

Absolutely outstanding service from Sophie, extremely professional and efficient all the way through our purchase. Nothing was too much trouble for her and she was always willing to go the extra mile. Very helpful and genuinely concerned about my elderly mother's well being. I wouldn't hesitate to recommend this estate agents to anyone, couldn't have wished for better service.

28 de novembro de 2021
Avaliação não solicitada
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Resposta da Langford Russell

Thank you Sue for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Sophie at Chislehurst and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

Avaliado com 5 de um total de 5 estrelas

I can highly recommend Bradley Gilchrist at Langford Russell

I can highly recommend Bradley Gilchrist at Langford Russell to anyone looking for professional but friendly guidance and support when renting a new property. Bradley took time to speak to me regularly on the progress and helped me with any questions I had throughout the process - this is the kind of approach that makes a difference and makes your house move a lot less stressful!

12 de novembro de 2021
Avaliação não solicitada
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Resposta da Langford Russell

Thanks Sofia for the 5 star review! I am so pleased that you were happy with the service you received from Bradley and hope that you will be happy in your new home. Andrew Roberts - Customer Relations Manager

Avaliado com 5 de um total de 5 estrelas

Great service from Jackie at Langford…

Great service from Jackie at Langford Russell, proactively chasing not just our buyer but the whole chain, kept us up to date with honest progress and getting us to completion with the minimum of fuss (well, minimum to us)
Thanks for all your help

10 de novembro de 2021
Avaliação não solicitada
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Resposta da Langford Russell

Thank you Janet for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jackie at Locksbottom and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

Avaliado com 5 de um total de 5 estrelas

I would definitely recommend…

I would definitely recommend LangfordRussell.
Jake @ Bromley South handled the sale of my flat; he and the team there were pro-active, efficient and helpful throughout; a very professional firm.

25 de outubro de 2021
Avaliação não solicitada
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Resposta da Langford Russell

Thanks Glenn for taking the time to share your experience of dealing with Jake at our Bromley office. We are really pleased that you were happy with the service you received and do let us know if we can help further in the future. Thanks. Andrew Roberts - Customer Relations Manager

Avaliado com 5 de um total de 5 estrelas

Brilliant experience

I have recently sold my property using Langford Russell.I had a fantastic experience throughout the whole process.Oliver was extremely professional, providing fantastic advice and the whole process could not have gone better .I would highly recommend using Langford Russell Beckenham for a successful sale on your property.

16 de outubro de 2021
Avaliação não solicitada
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Resposta da Langford Russell

Thank you Natasha for sharing a review of your experience with our Beckenham office. We are really pleased that you were happy with the service you received from Oliver and do let us know if we can help further in the future. Thanks. Andrew Roberts - Customer Relations Manager

Avaliado com 5 de um total de 5 estrelas

We recently bought our first property…

We recently bought our first property through Langford Russell. Georgia Holmes was our main point of contact. She was extremely responsive, informative and gave us regular updates with where we were at. Any questions that we had she was able to answer straight away or get an answer from the vendor very quickly. Would highly recommend! Thanks to Georgia & the team at Langford Russell

20 de setembro de 2021
Avaliação não solicitada
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Resposta da Langford Russell

Thank you Hannah for taking the time to leave us a 5* review. We are really happy that you were pleased with the service you received from Georgia and hope you will be very happy in your new home. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

Avaliado com 5 de um total de 5 estrelas

Amazing first home experince

I have just brought my first home through Langford Russell Bromley, and it was such a great experience. My estate agent Georgia who dealt with my purchase was amazing from start to finish. Nothing was ever too much to ask of her, she helped me through everything including sorting out water/electric as this is all new to my partner and I. Georgia was efficient and so organised I couldn’t of asked for a better agent. Thank you so much for getting us our dream home.

1 de setembro de 2021
Avaliação não solicitada
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Resposta da Langford Russell

Thank you Georgia for taking the time to leave us a 5* review. We are really happy that you were pleased with the service you received from Georgia and hope you will be very happy in your new home. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

Avaliado com 5 de um total de 5 estrelas

Steve Mullins at Langford Russell

Steve Mullins at Langford Russell Chislehurst was absolutely brilliant and without him it would have taken much longer to exchange. He kept his eye on the whole chain and motivated everyone to completion.
Many thanks Steve!

23 de agosto de 2021
Avaliação não solicitada
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Resposta da Langford Russell

Thank you Andrew for leaving us a 5* review. We are really happy that you were pleased with the service you received from Steve and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

Avaliado com 1 de um total de 5 estrelas

Worst letting agency ever.

We have been dealing with the Beckenham branch for 2 years and can honestly say they are the most incompetent letting agents we have ever dealt with. Yanique (the person supposedly managing our property) is the most difficult person to get hold of. Never in the office and never answers the phone. We left our property 5 weeks ago and still have not received our deposit back. Impossible to get through to anyone who can help.

7 de agosto de 2021
Avaliação não solicitada
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Resposta da Langford Russell

Hi Holly. I am really sorry to read this and picked up your complaint with the PM team who I understand have responded and returned the deposit. There were delays with the landlord providing us with written confirmation but it shouldn't have taken as long as it did and for this I can only apologise. If I can help further please feel free to contact me. Thanks. Andrew Roberts - Customer Relations Manager - andrew.roberts@acorngroup.co.uk

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