Driving in areas on a whim can sometimes give unexpected delights. Chepstow was a pleasant surprise and The Three Tuns was great. The Castle carpark was right next door so easy parking to pay for,... Ver mais
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Room was a lovely size and beautiful views but mixer bath tap didn't work and ended up having to run a bath using the shower head. Previous occupants hair on the tiles in the bathroom. Light constantl... Ver mais
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I needed an extension for my stay as we encountered an unforeseen issue when meeting up with family but unfortunately this hotel could not accommodate us so we had to wait in the car in the basement c... Ver mais
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I booked, then checked the confirmation email and realised the dates were for the wrong week. I cancelled via the 'cancel' button in the email and then made the correct booking (there was an 'apply' b... Ver mais
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Detalhes da empresa
Escrito pela empresa
Whether you’re looking for a city break, a business trip or a last-minute airport hotel, you’ve come to the right place. At LateRooms, we’ve got hotels to suit everyone and every budget. We’re the place to come for last-minute hotel deals. If you need a room for tomorrow, we’ve got you covered. But that’s not all we do. Planning a trip away in a few months, or an epic road trip? We can help with that too. You can save 15% on thousands of hotel rooms by becoming a LateRooms member (psst, it’s free!). Pick from every hotel and room type – from luxury suites and spacious family rooms to spa hotels and cheap and cheerful crash pads. With over 100,000 hotels in the UK alone, you won’t find a bigger range of UK properties anywhere else. Plus, we’ve got a huge selection of international hotels, so you can swap London or Edinburgh for Paris or a beach holiday abroad.
Informações de contato
Office LG.03, Cargo Works, 1 - 2 Hatfields, SE1 9PG, London, Reino Unido
- 0203 637 0812
- support@laterooms.com
- www.laterooms.com
3,9
Muito Bom
2 mil avaliações
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Bucknall Lodge Hanley Houses People On…
Bucknall Lodge Hanley Houses People On BAIL as well as FAMILIES WITH CHILDREN UNDER 18+
We booked our stay to said “guest house “ via this site!
Upon searching the available accommodation on this website,it asks you for guest details and ages of the guests but nevertheless we were allowed to be placed at a place that stated 18+……… And now since leaving do I understand why…..
There are residents who are staying there whom are on bail which is a huge safeguarding violation and a lack of care to the public!
Multi occupancy situations such as this are the highest violation of this law!
That wasn’t my original complaint upon contacting laterooms,it was the lack of consideration and cleanliness of the shared spaces and when I say that I say it being kind!
We stayed two nights,the first night was a blur as we dumped our bags and went straight out until the late evening but upon our return my 11 year old son went to use the bathroom and the toilet seat and floor surrounded was drenched with urine! We didn’t shower because the head of the shower was just as disgusting as the rest of the house. The door handles were sticky to the touch,the sheet on the sofa had the biggest yellow stain were some undesirable had sat and clearly soiled themselves.
I contacted laterooms the following morning after the first night’s stay to see if we could find an alternative place to stay. They contacted the “host” and he said that he would relocate us and they relayed the information to us and urged us to contact the host and that he had also refused the request for a refund.
I contacted him to be met with a number of rude questions about why we didn’t raise the issue upon checking in but I told him that the fact I’m raising concerns now (the following morning) was as good a time as any.
So after the back and forth of this I then asked him about this alternative accommodation to which he responded “the office is closed until Monday” 🙄 PLEEEEEEASE spare me the lies of this fictitious office.
So we were lied to by the host and laterooms did not fulfill their duty of care to the customer which is why I am now reporting this horrible place and LATEROOMS to the higher authorities to make sure that nobody else is put in this situation again with children!
After discovering that this house is used as a bail home I contacted them to say this…….
My refusal of a refund went from ZERO to half…….
Needless to say I am entirely justified in a FULL APOLOGY AND REFUND and it is now with my bank to recover all of the money owed to me……
DO NOT BOOK THROUGH THIS COMPANY THEY DONT CARE ABOUT THE SAFETY AND SECURITY OF THE PAYING GUESTS
I’d paid for my son and his girlfriend to stay at a separate accommodation which was £50 cheaper had a pool,gym,sauna and a bar the place was fabulous and so were the staff (MOORVILLE HALL) and not booked via LATEROOMS.COM
14 de agosto de 2026
Avaliação não solicitada
Horrendous experience- still not resolved
Used laterooms for DLP hotel - booked for two guests. Paid and then found out it was only booked for one guest.
When contacted laterooms by email I was ignore, but when I called they thought the booking was Ok but to speak to Expedia who are the manager of the booking and gave me with their number. I have called Expedia many times and all they say it’s for 1 guest and they will contact disney to see if they will add a guest to the room. I am meant to be travelling to hotel on Monday 10/08 and this was my daughters first abroad holiday to Disneyland Paris- it was meant to a magical experience - but it’s turned into a nightmare.
Would not recommend Laterooms or Expedia after this experience.
The booking is still not amended, but have also been told by Expedia it is not refundable/transferable or changeable.
5 de agosto de 2026
Avaliação não solicitada
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Resposta da LateRooms.com
Hi Richard,
Thank you for your 5-star review. We’re delighted to hear that you found our service helpful.
We really appreciate your feedback and hope to welcome you back again for your next stay.
Best wishes,
Rebecca
DO NOT USE
DO NOT USE
I booked a room with laterooms.com, paying more for the option to cancel. An hour later, I cancelled the booking on their website as I no longer needed the room.
Fast forward 3 days, and they've taken the money from my account. I've tried to get in touch with customer support via the phone number on the laterooms website - and the customer support rep that answered claimed he's never heard of laterooms.com and couldn't help me.
AVOID at all costs
24 de junho de 2026
Avaliação não solicitada
Resposta da LateRooms.com
Hi Chris,
Thank you for taking the time to leave your feedback. We're sorry to hear about the confusion surrounding your cancellation and refund.
Having reviewed your booking, we can see that your cancellation was processed and the refund was issued on the same day. As explained in our recent email correspondence, while refunds are processed immediately from our side, it can take a number of working days for the funds to be returned to your account depending on your bank's processing times.
We're also sorry to hear about your experience when calling for assistance. Having reviewed the matter, it appears the number contacted was for the property's managing agent rather than the LateRooms customer support team. We would have been happy to assist with your query had you contacted us directly.
We appreciate that waiting for a refund can be frustrating and thank you for your patience while the banking process completed.
Best wishes,
Rebecca
Refuse to provide an accurate VAT receipt
I have waited months for a VAT receipt for a stay. After many back and forth emails, Late rooms said they could not give a receipt of the level of detail I require (that simply being a VAT receipt). They then said I could find the information on their website. I dont believe it exists, I could not find anything. My request for further assistance has been completely ignored. I will not book with this supplier again.
12 de junho de 2026
Avaliação não solicitada
Resposta da LateRooms.com
Hi Will,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and appreciate how frustrating it must have been to spend so much time trying to obtain the documentation you required.
As explained by our team, LateRooms acts as a booking agent on behalf of accommodation providers and does not charge VAT on accommodation stays. For this reason, we are unable to issue VAT invoices for accommodation bookings. Where a VAT invoice is required, this must be obtained directly from the accommodation provider.
We are also sorry to hear that you felt your subsequent requests for assistance were not responded to. This is certainly not the level of service we aim to provide, and we will review your feedback internally.
Thank you again for sharing your experience.
Best wishes,
Rebecca
Terrible service
Terrible service. I cancelled the booking within an hour and received email confirmation that it had been successfully cancelled, yet I was still charged. When I contacted customer service, they were unhelpful and refused to issue a refund, instead blaming me for not contacting the hotel directly—even though I booked through them.
8 de abril de 2026
Resposta da LateRooms.com
Hi Ann,
We’re very sorry to hear about your experience and understand how upsetting this situation must have been.
Your booking was made on a non-refundable rate for arrival the following day. The cancellation terms are set by the hotel and are clearly shown at the time of booking, and in line with these terms the booking is non-refundable once confirmed.
We completely appreciate this won’t be the outcome you were hoping for, especially as the cancellation was made soon after booking, and we’re very sorry for any disappointment caused.
Best wishes,
Rebecca
Resposta da LateRooms.com
Hi Gordon,
Thank you so much for your fantastic review! We’re really pleased to hear you found everything quick, easy, and fuss-free, and that it was exactly what you needed.
We hope you have a great stay and look forward to helping you book your next trip!
Best wishes,
Rebecca
Really convenient way to arrange spontaneous stays.
I have felt the need to plan ahead during my working life, but since (almost) retirement reduces my need to do so, finding a reliable site through which to arrange a trip just a few days (or even hours) ahead is really helpful.
16 de abril de 2026
Resposta da LateRooms.com
Hi Ashley,
Thank you for your feedback, we appreciate you sharing your experience. It's great to hear our site helps you arrange trips quickly and reliably.
We look forward to helping you booking your trips in the future.
Best wishes,
Chelsea
Not really value for money
Not really value for money. Room was very old and needs modernizing and freshening up. For a slightly higher prices I would have gotten a room without the “side view of the sea” but much more comfortable (I did get multiple quotes but wanted a glimpse of the sea).
29 de abril de 2026
Resposta da LateRooms.com
Hi Mr Chatterjee,
Thank you for taking the time to share your feedback. We’re sorry to hear your stay did not feel like good value for money, and that the room did not meet your expectations for comfort and condition. We understand how disappointing this must have been, especially after carefully comparing your options.
As a booking platform, we don’t manage the properties directly, but we do take feedback like this seriously. If you’d like any support in sharing your feedback with the property, please do reach out to our team at support@laterooms.com and we’ll be happy to assist.
Best wishes,
Rebecca
Resposta da LateRooms.com
Hi Michael,
Thank you so much for your lovely review! We’re really pleased to hear you felt confident in the booking process and were happy with the quality of your experience.
We really appreciate your feedback and look forward to helping you with your next stay!
Best wishes,
Rebecca
Everything okay with late rooms no…
Everything okay with late rooms no problems booking hotel stays
25 de abril de 2026
Resposta da LateRooms.com
Hi Ronald,
Thank you so much for your lovely review! We’re really pleased to hear everything went smoothly with your booking.
We appreciate your feedback and hope to help you with your next hotel stay soon!
Best wishes,
Rebecca
Lovely staff both night and day staff…
Lovely staff both night and day staff were amazing the room could of been a bit cleaner few stains on walls but for price guess you can’t complain lol
28 de abril de 2026
Resposta da LateRooms.com
Hi Jermaine,
Thank you so much for your lovely review! We’re really pleased to hear the hotel team made such a positive impression and looked after you so well.
We’re glad you felt you received good value for money, and we really appreciate you taking the time to share your feedback. We hope to help you book another great stay soon!
Best wishes,
Rebecca
Lovely hotel
Lovely hotel , staff very helpful, great location couldn't fault it at all
24 de abril de 2026
Resposta da LateRooms.com
Hi Andrew,
Thank you so much for your wonderful review! We’re delighted to hear you enjoyed your stay and that the hotel staff were so helpful.
We really appreciate your feedback and hope to help you book your next great stay soon!
Best wishes,
Rebecca
Good customer service
Good customer service, clean room with all amenities. Great location too. Lovely bar area. Room was very small.
25 de abril de 2026
Resposta da LateRooms.com
Hi Laura,
Thank you for your lovely review! We’re really pleased to hear you enjoyed the great location, clean room, helpful service, and the bar area. It’s wonderful to know you had an enjoyable stay overall.
We really appreciate you taking the time to share your experience and hope to help you book another great stay soon.
Best wishes,
Rebecca
Easy to find a hotel and book it!
25 de abril de 2026
Resposta da LateRooms.com
Hi Sue,
Thank you so much for your lovely review! We’re really pleased to hear you found it easy to find a hotel and complete your booking.
We hope you have a fantastic stay and look forward to helping you plan your next trip!
Best wishes,
Rebecca
Very easy to book and staff on the…
Very easy to book and staff on the phone were amazing
23 de abril de 2026
Resposta da LateRooms.com
Hi Rita,
Thank you so much for your lovely review! We’re really pleased to hear you found the booking process easy and that our team were so helpful on the phone.
We really appreciate your feedback and look forward to helping you with your next stay!
Best wishes,
Rebecca
Booked a small apartment via laterooms
Booked a small apartment via laterooms, arrived to find the proprietors had not placed the add on the site or received the booking. Inconceivable in 2026 the platforms security is so lax to allow this. The owners said it happened all the time and when I was outside another family turned up with the same result. Parent company Booking.com after an hour offered an alternative in Blackpool when I was in Warwickshire. Pathetic avoid.
21 de abril de 2026
Avaliação não solicitada
Resposta da LateRooms.com
Hi Eric,
We’re very sorry to hear about your experience. We completely understand how upsetting and concerning this must have been, and we’re sorry this happened to you.
Reports like this, particularly where there are concerns around the legitimacy of a listing, are treated with urgency. We are investigating this matter with our partner, Booking.com, and have taken steps to remove the listing while this is reviewed.
If you would like any support from us in raising this further or seeking a refund with our partner, please do reach out to us at support@laterooms.com and we’ll be happy to assist.
Best wishes,
Rebecca
Resposta da LateRooms.com
Hi David,
Thank you so much for your fantastic review! We’re delighted to hear you found exactly what you were looking for!
We hope you have a wonderful stay and look forward to helping you book your next trip!
Best wishes,
Rebecca
Aftercare not helpful
The booking process was easy, but whilst i had problems with the hotel and paid through here they were less than helpful. Not understanding my complaint and then told me to speak to the hotel directly to see if they could help. I emailed the company as soon as i got home with my complaint and the reason for wanting a refund due to service failings but was told no, because they hadn't read my complaint or understood properly. Then closed the case.
Avoid the Brighton Holiday Inn IHG hotel also!
19 de abril de 2026
Resposta da LateRooms.com
Hi Loz,
We’re sorry to hear about your experience and understand how frustrating this must have been.
It looks like your complaint may have been raised directly with our partner, who act as the booking agent for this reservation, as we have no records of this on our side.
That said, if you’d like, we’re very happy to support you in escalating your concerns with the managing agent to ensure everything has been properly reviewed. Please contact us at support@laterooms.com with your booking details, and we’ll be glad to help.
Thank you for taking the time to share your feedback.
Best wishes,
Rebecca
Room was a lovely size and beautiful…
Room was a lovely size and beautiful views but mixer bath tap didn't work and ended up having to run a bath using the shower head. Previous occupants hair on the tiles in the bathroom. Light constantly came on in the bedroom throughout the night keeping us awake all night.
18 de abril de 2026
Resposta da LateRooms.com
Hi Samantha,
Thank you for taking the time to share your feedback. We’re really pleased to hear you enjoyed the room size and the beautiful views, but we’re sorry to hear about the issues you experienced during your stay.
We completely understand how frustrating the problems with the bath, cleanliness, and the lighting must have been, especially when it impacted your comfort overnight.
As a booking platform, we don’t manage the properties directly, but we do take feedback like this seriously. If you’d like us to raise this with the hotel's managing agent, please contact us at support@laterooms.com with your booking details and we’ll be happy to assist.
Thank you again for your review, and we hope your next stay is a much more comfortable one.
Best wishes,
Rebecca
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