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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Cold called by a very persistent sales person. She said she was going to send a sample and then interrogated me about my skin type, skincare etc. She was very patronising, lecturing me about ingredien... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Outstanding customer service. I spoke with a representative called cat. She went above and beyond to meet my needs, as quickly and efficiently as possible, which I’m extremely grateful for. I woul... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Matika Age Defying Cream by Lavie Labs. I've been using this product for more than 2 years, perhaps even longer than that. It is light, creamy, white, and loves my skin! It disappears leaving a ric... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

After being sceptical about these products, I receive my free samples and cancelled my subscription straight after as many more companies have promised the earth and have failed to deliver what they p... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Beleza e bem-estar

Escrito pela empresa

A pioneering UK-based company in skincare for almost a decade, selling our premium medical-grade skin care products to Dermatologists and cosmetologists worldwide and our target audience in the UK and USA.


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

927 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 88% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Amazing products…

There products are amazing been with them for a few years now and wouldn't use anything else. Fast delivery.

20 de janeiro de 2026
logotipo da Lavie Labs

Resposta da Lavie Labs

Thank you for the lovely review! We are really happy to be a part of your skincare journey.

Avaliado com 5 de um total de 5 estrelas

I have loved using these products since 2020

I have been using these products since 2020, skin feels great, use the eye cream, exfoliating, and moisturiser. Customer service is high class and very responsive. Would definitely recommend Lavielabs 100%

21 de janeiro de 2026
Avaliação não solicitada
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Resposta da Lavie Labs

Thank you for your kind words, We hope to be a part of your skincare journey for a long time to come!

Avaliado com 5 de um total de 5 estrelas

I absolutely love the matinika cream

I absolutely love the matinika cream, I am 60 and have used for a couple years. So hydrating with multiple benefits. I've been told I look 10-15 years younger... thanks Lavie Labs!!
Great products!!!

17 de janeiro de 2026
Avaliação não solicitada
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Resposta da Lavie Labs

Wow Maria! We love hearing about the compliments our ladies reiceve. We are greatful to be a part of your journey!

Avaliado com 5 de um total de 5 estrelas

I have only had really positive…

I have only had really positive experiences with Lavie Labs. I really love the cream and I was very fortunate to be sent a complimentary eye cream which felt great too. It’s not greasy and very light and nourishing, same as the face cream.

9 de janeiro de 2026
Avaliação não solicitada
logotipo da Lavie Labs

Resposta da Lavie Labs

Thank you for your kind review, we are really glad you are enjoying the products and we are looking after you!

Avaliado com 5 de um total de 5 estrelas

I'm now 85 and very active

I'm now 85 and very active. Your cream is really "age defying" My skin feels smooth and firm.

27 de dezembro de 2025
Avaliação não solicitada
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Resposta da Lavie Labs

Wow! This is amazing to hear, thank you for the kind feedback!

Avaliado com 1 de um total de 5 estrelas

False information

Cold called for a trial product use, accept it as who doesn't love a trial of a new product. Only to be scammed into a subscription. Thank goodness for bank notification or my debit orders would have bounced due to this really false representation. Tried to cancel at day 30 and very unhelpful and rude lady refused to refund! Read all the information or you will be scammed too! False

17 de dezembro de 2025
Avaliação não solicitada
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Resposta da Lavie Labs

We are terribly sorry you feel this way. We aim for the upmost transparency with our customers. It was confirmed both on the call and in the welcome email that you would be charged after 30 days and you are free to pause or cancel at any point. Should you have cancelled within the trial period no charge would have occured.

Avaliado com 5 de um total de 5 estrelas

I love this Matinika moisturiser

I love this Matinika moisturiser. Today’s call from Rob was very helpful for me to carry on using it and to try other products. Rob was very patient and helpful. I can’t wait for my package to come to try the other products.

16 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I have been using these products for…

I have been using these products for over 6 months now and they are absolutely fantastic, so much so that I have switched my foundation to a lighter coverage because my skin has improved and I don't need the full coverage any more. When my products were running low I emailed them and within an hour Mitch was on the phone sorting out my new supply, the products are amazing and I can't praise Mitch highly enough, he is an absolute pleasure to talk to and he really goes above and beyond to look after his customers. Fantastic all round service and I can highly recommend Lavie Labs

16 de dezembro de 2025
Avaliação não solicitada
logotipo da Lavie Labs

Resposta da Lavie Labs

Thank you for your kind review! We are so glad that you are enjoying the products and that Mitch is looking after you!

Avaliado com 5 de um total de 5 estrelas

I love love love this product

I love love love this product. It makes my skin feel so soft and smooth. After using it for about a month, my facialist asked me what I’ve been doing different. I told her I tried this new cream and she says well whatever it is. keep using it. Thank you for making such a great product.

15 de dezembro de 2025
Avaliação não solicitada
logotipo da Lavie Labs

Resposta da Lavie Labs

Wow this really is amazing to hear! We are glad you are enjoying the products and look forward to having you as part of the family for a long time to come!

Avaliado com 1 de um total de 5 estrelas

Huge amounts sold to very vulnerable elderly mother

My elderly and very vulnerable mother was pressure sold boxes upon boxes of these products. Ive found years worth of it in her home. Upon asking her where it came from and why she had so much, her explanation made it clear she had been missold these due to her vulnerability. I've gone through her statements and can see they were taking £65+ from her per month for an extended period. Disgusting. Heartbreaking.

1 de setembro de 2025
Avaliação não solicitada
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Resposta da Lavie Labs

I am terribly sorry to hear about this, all of our team are trained on spotting vulnerability and we have none negotiable standards set in place. Please email support@lavielabs.com with your Mothers details and we will get this resolved as soon as possible.

Avaliado com 5 de um total de 5 estrelas

Thank you

Everything has been resolved. Thank you

10 de novembro de 2025
Avaliação não solicitada
logotipo da Lavie Labs

Resposta da Lavie Labs

We are terribly sorry for your experience. Both your account manager and customer service manager have been trying to contact you. That being said I am glad this is now resolved.

Avaliado com 5 de um total de 5 estrelas

Amazing product

Easy to order quick delivery. Amazing product matinika skin never looked so good even get complements on how youthful skins look (can get a better complement at 59)

28 de novembro de 2025
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Resposta da Lavie Labs

Thank you so much for your kind review, we truly value you as a member of the family and we are so glad you are getting compliments!

Avaliado com 5 de um total de 5 estrelas

I was a bit wary of being cold called

I was a bit wary of being cold called; however, it's all authentic. The products are great and customer service is excellent... Darrell is particularly knowledgeable and went beyond my expectation. Highly recommended.

20 de novembro de 2025
Avaliação não solicitada
logotipo da Lavie Labs

Resposta da Lavie Labs

Thank you for the lovely feedback Karen, I will ensure this is passed on to Darrell and we look forward to having you as part of the family for a long time to come!

Avaliado com 5 de um total de 5 estrelas

My Kind of Company

My dealings with the Company went superbly well.The Company's staff members I conversed with were friendly,very professional & extremely helpful.The package I ordered arrived on schedule & I received calls to check if all was satisfactory.The staff were First Class.Very pleased indeed.Thankyou all.

2 de dezembro de 2025
Avaliação não solicitada
logotipo da Lavie Labs

Resposta da Lavie Labs

We truly appreciate your feedback and are glad the team are looking after you!

Avaliado com 5 de um total de 5 estrelas

Have had the pleasure of dealing with…

Have had the pleasure of dealing with Cat over the past few weeks. Although the cream is lovely I just could not afford to continue with it due to personal issues.
Cat has been fantastic answering all my e-mails extremely quick, helpful, informative & kind. She is a credit to the company 😊

1 de dezembro de 2025
Avaliação não solicitada
logotipo da Lavie Labs

Resposta da Lavie Labs

Thank you so much for this lovely review, we pride ourselves on making sure everyone is looked after and we will pass this on to Cat. We hope you enjoy the products you have received.

Avaliado com 5 de um total de 5 estrelas

Outstanding customer service

Outstanding customer service. I spoke with a representative called cat. She went above and beyond to meet my needs, as quickly and efficiently as possible, which I’m extremely grateful for.
I would highly recommend their products, particularly their creams. Great for everyday use, perfect for a Christmas gift.
Thanks again Cat.

28 de novembro de 2025
Avaliação não solicitada
logotipo da Lavie Labs

Resposta da Lavie Labs

We are so happy you have been looked after and are enjoying the products!

Avaliado com 5 de um total de 5 estrelas

I love this stuff

I love this stuff! The cream makes my skin feel so soft and the cleanser makes my skin feel so refreshed. The customer service is amazing as well

28 de novembro de 2025
Avaliação não solicitada
logotipo da Lavie Labs

Resposta da Lavie Labs

Thank you for the kind review! We are glad you are enjoying the products!

Avaliado com 5 de um total de 5 estrelas

I have just started with LavieLabs..

I have just started with LavieLabs... wanting to avoid the dreaded Botox! The person (Rob) I am working with has been very helpful, understanding what my skin needs, what products would be best to use and working that within a budget I set. I will be sticking with it for the best results.

29 de novembro de 2025
Avaliação não solicitada
logotipo da Lavie Labs

Resposta da Lavie Labs

Thank you Cheryl, we are glad Rob is looking after you and look forward to having you as part of the family for a long time to come!

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