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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Cold called by a very persistent sales person. She said she was going to send a sample and then interrogated me about my skin type, skincare etc. She was very patronising, lecturing me about ingredien... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Outstanding customer service. I spoke with a representative called cat. She went above and beyond to meet my needs, as quickly and efficiently as possible, which I’m extremely grateful for. I woul... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Matika Age Defying Cream by Lavie Labs. I've been using this product for more than 2 years, perhaps even longer than that. It is light, creamy, white, and loves my skin! It disappears leaving a ric... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

After being sceptical about these products, I receive my free samples and cancelled my subscription straight after as many more companies have promised the earth and have failed to deliver what they p... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Beleza e bem-estar

Escrito pela empresa

A pioneering UK-based company in skincare for almost a decade, selling our premium medical-grade skin care products to Dermatologists and cosmetologists worldwide and our target audience in the UK and USA.


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

927 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 88% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Absolutely love these products..used…

Absolutely love these products..used three so far and can definitely see results. I love the way the serum creams and eye care go on. The full instructions and the personalised service.

21 de novembro de 2025
Avaliação não solicitada
logotipo da Lavie Labs

Resposta da Lavie Labs

Thank you for the kind review! We aim to make our service as personalised to each client as possible and we look forward to looking after you for a long time to come!

Avaliado com 1 de um total de 5 estrelas

DON'T BE FOOLED

I was called by the sales rep asking for more money before I could receive the item that I was due to get as per my "subscription" . They offered lots of products for "FREE" however when you look more closely you are paying every 30 days and only getting a product every 45 days. To me this counts as a SCAM. They only contacted me after the 30 days were over and had taken money from my account and so are now saying I am not entitled to a refund AND am not entitled to receive the product as I have cancelled my subscription. High pressure sales with skilled tactics to make a very bad offer sound like a good deal. AVOID AT ALL COSTS.

21 de novembro de 2025
Avaliação não solicitada
logotipo da Lavie Labs

Resposta da Lavie Labs

I am very sorry you feel this way Sonia, we ship every 45 days as this is the frequency our ladies find most inline with their usage. I can see you have now recieved your order and an extra freebie so I'm really happy we have resolved this for you. As always if you need anything please do reach out!

Avaliado com 5 de um total de 5 estrelas

WOW YOU MUST TRY IT

WOW I GOT A NEW LOOK AND A NEW SKIN

4 de novembro de 2025
Avaliação não solicitada
logotipo da Lavie Labs

Resposta da Lavie Labs

Thank you for your kind review, we are glad you are enjoying your journey with us!

Avaliado com 5 de um total de 5 estrelas

Love it how it make your skin glow

Love it how it make your skin glow. And it so soft. I used this product a little while back. I don’t know why I stopped but I’m back now. It makes your skin look great. I’m very happy with it and would recommend

3 de novembro de 2025
Avaliação não solicitada
logotipo da Lavie Labs

Resposta da Lavie Labs

Thank you for your kind review, we are thrilled to have you back Beverly!

Avaliado com 5 de um total de 5 estrelas

Simply Superb!

I initially tried the cleanser from Lavie Labs — honestly, I was a bit dubious at first, but it completely removed all my makeup so gently and left my skin feeling baby-soft. I was so impressed, as other products I’ve used never removed everything properly — this one really does!

So, I decided to treat myself and got the Ashkra Eye Serum, the Metinka Face Cream, and the Brightening Gel. They all feel superb on my skin!

I’ve continued the routine and recently added the Oulala Face & Neck Serum (I use it only at night as recommended) and the Immortality Cream — which honestly feels like the most luxurious cream I’ve ever used.

I’m literally obsessed — I’ve had so many compliments on my skin and would highly recommend all the Lavie Labs products I’ve tried so far!

11 de outubro de 2025
Avaliação não solicitada
logotipo da Lavie Labs

Resposta da Lavie Labs

Thank you for your kind review, we are really glad you are loving the products! The Immortality really is something special! We look forward to having you as part of the family for a long time to come!

Avaliado com 1 de um total de 5 estrelas

They called made me an offer for…

They called made me an offer for delivery charge only to entice be back as a customer.. assured me no hidden agenda, 4 weeks later took money from my bank now no one will reply to be, i have raised a fraud case against them as they keep ignoring me

24 de setembro de 2025
Avaliação não solicitada
logotipo da Lavie Labs

Resposta da Lavie Labs

We are truly sorry you feel mislead, it was confirmed both in the call and the welcome email that this was a 30 day free trial. I can see that both of your emails where responded to within 15 minutes. I know that our Customer Service Manager has reached out and I'm really glad that this is resolved now.

Avaliado com 5 de um total de 5 estrelas

Debbie and Jonathan are incredible to…

Debbie and Jonathan are incredible to talk if you ever need any help. I have been ordering these products for over a year now and I also recommend them to my clients in my clinic. I think they are worth every penny for all the compliments I get about my skin. Highly recommended it!

1 de janeiro de 2025
Avaliação não solicitada
logotipo da Lavie Labs

Resposta da Lavie Labs

We are so glad that Debbie and Jonathan are looking after you! We love hearing feedback about the compliments our customers get and we look forward to having you with us for a long time to come!

Avaliado com 5 de um total de 5 estrelas

Small problem with my order but it was…

Small problem with my order but it was quickly resolved. Great products and customer care x

10 de outubro de 2025
logotipo da Lavie Labs

Resposta da Lavie Labs

I'm really glad you were looked after and your problems were resolved. We are so happy you love the products and look forward to having you as part of the family for a long time to come!

Avaliado com 1 de um total de 5 estrelas

Rosie called me suggesting I try the…

Rosie called me suggesting I try the moisturiser. Happy to give it a go. When it arrived its chemical rating was high (on my Yuka app I use) and I messaged Rosie to tell her I wouldn’t be using the product but happy to send back (unopened), please cancel my card details. I have rung the number countless times, from different phones, and left 5 messages. Rosie has ignored them all and £32 has just come out of my account!!! So angry! Absolute scam! Do Not use. Products highly toxic! If Rosie calls, put the phone down immediately 😡

16 de setembro de 2025
Avaliação não solicitada
logotipo da Lavie Labs

Resposta da Lavie Labs

I'm really glad we managed to resolve this for you! Like I said we usually advise our customers to email us directly to avoid situations like this however I have now cancelled your subscription and you have been refunded.

Avaliado com 5 de um total de 5 estrelas

After being contacted by Rob Chezick…

After being contacted by Rob Chezick and being told how great the products are I thought I would try them
I have now been using for a month and I am really happy with the results
I am excited about the next few months of using

12 de outubro de 2025
Avaliação não solicitada
logotipo da Lavie Labs

Resposta da Lavie Labs

We are so glad you are enjoying the products! We can't wait to see your long term results!

Avaliado com 5 de um total de 5 estrelas

Fantastic Products and AMAZING Results

I have been using Lavie Labs products for 4 years now and can testify for how good they are, they actually do what they say they will.
I’ve used Matinika for 4 years and wouldn’t use another moisturiser. Skin loves it, absorbs it beautifully and leaves skin feeling ‘fed’.
I’ve used Ashkara eye serum for over a year, it has visibly smoothed my crepey looking lids and eradicated a crease on my right eye lid.
Finally, I’ve been using Skin Immortality for 3 months. It’s frankly incredible, visibly lifted and smoother skin, brighter complexion and the comments from people keep coming! ‘Have I had Botox, what procedure have I had? Have I had laser treatment…..it’s the cream!!! When you look at the ingredients it’s then easy to see why this cream works so well. Lavie always offer me an annual package where I can pay per month and have my skincare sorted for the year. I highly recommend their products.

11 de outubro de 2025
Avaliação não solicitada
logotipo da Lavie Labs

Resposta da Lavie Labs

Thank you for your kind review! We are over the moon that you are loving the products, we look forward to having you as part of the family for years to come!

Avaliado com 5 de um total de 5 estrelas

Great products, helpful and knowledgeable staff

What a fabulous company to deal with. Very pleasant and helpful staff that bend over backwards for you. The products are so luxurious, you feel like a million dollars when you use them. They actually do what they say on the box. Well done Lavie Labs!

9 de outubro de 2025
Avaliação não solicitada
logotipo da Lavie Labs

Resposta da Lavie Labs

We are so glad the team are looking after you and that you are enjoying the products! We look forward to seeing your long term results!

Avaliado com 5 de um total de 5 estrelas

Tried the lavie ashkara eye serum and…

Tried the lavie ashkara eye serum and immediately I noticed the lines disappear. Crows feet are gone, I must admit that was unexpected, seeing such an instant difference.

10 de outubro de 2025
Avaliação não solicitada
logotipo da Lavie Labs

Resposta da Lavie Labs

Wow! We are so glad you are already seeing some results with the Ashkara!

Avaliado com 5 de um total de 5 estrelas

Best cream for wrinkles

Definitely one of my favourite companies, I love the Matinika cream & have used it for quite a few years now, I’m 47 but im told often I look early 30s lol I do look a lot younger than before I started using tbh , I had deep set wrinkles on forehead and fine lines at mouth & between eyebrows & can’t really see them now, I will continue to use this cream forever, thank you

6 de outubro de 2025
Avaliação não solicitada
logotipo da Lavie Labs

Resposta da Lavie Labs

Thank you for your kind review! We are absolutely delighted to hear about the improvements you have seen, it really makes our day! We look forward to having you as part of the family for a long time to come.

Avaliado com 5 de um total de 5 estrelas

Matinika skin cream

I love this product! the Matinika skin cream. I am 65, have been using it for a few years now and get a lot of compliments on my skin. Have used much more expensive creams in the past but this is my favourite. Their customer service is excellent too

8 de outubro de 2025
Avaliação não solicitada
logotipo da Lavie Labs

Resposta da Lavie Labs

Thank you very much for your review! We love hearing about the compliments our customers get! I'm so glad the customer care team have been looking after you, we strive to keep our customers happy.

Avaliado com 5 de um total de 5 estrelas

Results based products

I have been using the bosem, brightening gel, skin immortality and the matinika cream for only around 10 days and I can already see a great difference in my skin, all products are light weight but leave your skin feeling very nourished and hydrated still and lasts through out the day. I was abit hesitant on how the products would smell due to them having no perfumes in them but they all smell nice very light natural scents to them

6 de outubro de 2025
Avaliação não solicitada
logotipo da Lavie Labs

Resposta da Lavie Labs

We are so glad you are loving the products! We understand that the scent of some of the products can be unfamiliar however not using perfumes allows for fewer negative reactions. We can't wait to hear about your long term results!

Avaliado com 5 de um total de 5 estrelas

After being sceptical about these…

After being sceptical about these products, I receive my free samples and cancelled my subscription straight after as many more companies have promised the earth and have failed to deliver what they promised about their products and what they would actually do. WELLLLL...... I should have waited because after just 2 days I could feel the benefit of Lavie labs already 💯🥰💯 and emailed them to tell them I would be resubscribing. My skin has felt AMAZING in just 2 days of using their products. My skin has felt so soft and mosturized all day I cannot recommend these products more. 💯🥰💯

1 de outubro de 2025
Avaliação não solicitada
logotipo da Lavie Labs

Resposta da Lavie Labs

Wow! Thank you so much for your kind review. We are so glad you are loving the products and hope to have you as part of the family for a long time to come!

Avaliado com 5 de um total de 5 estrelas

I am quite happy with my product came…

I am quite happy with my product came on time , skin looks so much better an more youthful looking ,feel 5 yrs younger ,thank you

25 de setembro de 2025
logotipo da Lavie Labs

Resposta da Lavie Labs

Wow, thank you for your kind review! We are really happy to hear about the results you are seeing, it really does make our day!

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