The Leasehold Advisory Service Avaliações 

We are caught in the trap of the cladding fiasco, which the government will not support in its true financial requirement. After more than one year of waiting for their decision to award us costs for the cladding and its replacement, we still do not know if we are going to be hit with impossible amounts for which, as two old retirement couples (my wife and I), we have no means of raising loans, which we would not want to do in any event.

The Lessee company is well aware of the government's statement that Building Owners should accept responsibility, pay for the work and recover from those responsible for all defects.

In our case, the Building Owners are making no effort to do this nor are they taking any action to assist us by making a contribution: they extend full responsibility to their leaseholders, whom they must now fully understand had no part in our building's demise. To link this to the Grenfell tragedy as "maintenance" is a disgrace. In my opinion, a Building Owner is a risk taker, relying on the large majority of Lessees to meet their financial obligations and thereby give them a healthy profit. But our owners are taking no financial risk on this occasion and making no reward to us out of the profits that we have produced.

I am personally very disturbed that a plainly false Building Control Certificate, which was issued to me, allowed me to buy something that was so seriously wrong, which the developer should not be allowed to escape from, but for which we cannot take legal action on because after first paying for this repair work (probably some £40,000 per flat) we do not have any money left to take a long legal track to a court action. So, we lose anyway!

Thank you for your reply, which is gratefully received and if you should see any way out of this incredibly unjust situation, I would love to be informed.

Ernest Carmichael.

The advisor was knowledgable & very helpful. He gave me some ideas both verbally & in writing as to how we could progress our case. We have a further telephone meeting arranged to take this forward. Thank you

Very happy with the leasehold advisory service - - the advice give impartial, objective and above all helpful - Thank you!

The service provided is fairly basic and, in my experience, offers limited practical value. The guidance tends to remain at a very high level and does little to assist with real-world situations.

This is a government-funded service that appears to exist primarily to legitimise an outdated and inherently unfair system. The primary function seems to be procedural rather than outcome-driven.

I was particularly surprised to learn that advisers are not qualified solicitors. Given this, the guidance offered felt closer to informal opinion than professional legal advice, despite being presented as authoritative and practitioner-led.

Overall, the service gives the impression of existing more as a policy safeguard than as a genuine mechanism for delivering justice. It does little to address the structural imbalance faced by leaseholders and reinforces the sense that there is limited political will to pursue meaningful reform.

The lady that I talked to was very helpful and precise!

They provided the information and the follow-up I needed in a timely manner.

The advice was very helpful informative and well presented and understandable thank you

Amazing response - quick and thorough legal advice.

The conversation was helpful in for my understanding of the problem I have with my freeholders. But it also made me feel rather powerless even though I know I will still argue for what I feel is fair.

The leasehold advisory service responded and collated the relevant advise
Quickly and concise.This helped with my issue as was able to use the information provided as a solid backup.

I didn’t feel I was listened to.
Just told to subscribe to a relevant online magazine so I could find a solicitor.
They are all London based and I could have googled this information so this didn’t help me.

Very helpful data provided - an excellent service

Malcolm Barnes

Efficient and professional, excellent free service

Excellent advice during the call and additional support following on from this with an email containing advice and information.
Many thanks
Sarah Lower

First appointment didn’t happen - after waiting 40 mins the call was cut off

Re-arranged appointment took place but responses seemed generic and not specific to our issue

A free yet highly professional service given to ALL leaseholders. Both telephone and written advices are EXCELLENT. Furthermore, The Leasehold advisory service will help you work towards a resolution to any issue you might have. Thank you again very much for everything. Therese Leignel