Leawo Avaliações 

154
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

THIS IS A GREAT COMPANY. THEY HAVE A GREAT CUSTOMER SERVICE DEPARTMENT! THEY ALWAYS GET BACK TO YOU FOR ANSWERS FROM QUESTIONS SENT ON A TIMELY BASIS. THEIR EXPLANATIONS ARE VERY CLEAR AND HELPFUL... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I had been using Prof Media 13 blu-ray ripper and video Converter for many years and they have served me well. Recently I suffered a total computer crash and lost significant data. The support team at... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Le logiciel Leawo blu-ray player utilise beaucoup trop de ressources matériels. Il fait monter mon GPU à 70° Celsius et il est utilisé à lui seul par ce mauvais logiciel à 60% alors que d'autres logic... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have used Leawo Prof. Media 13 for many years ripping DVDs and Blue-ray disks; it has worked flawlessly. Having had a disk go bad, the label side bled through to the encoding rendering the disk unre... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Empresa de Software
  2. Serviço de edição de vídeos

Escrito pela empresa

Leawo develops multimedia and video software for users who work with Blu-ray, DVD, video conversion, screen recording, and streaming media downloads. The company offers tools designed for converting video and audio files, creating backups of physical media, downloading online videos, and managing digital entertainment content across different devices. Its software supports a wide range of media formats and is commonly used for Blu-ray ripping, DVD copying, 4K video conversion, subtitle handling, media playback, and offline video access. Leawo products are compatible with both Windows and macOS systems and are built for users looking for practical media management solutions without complicated setup processes. Many customers use Leawo software to organize personal media libraries, convert videos for mobile devices, preserve movie collections, and save streaming content for offline viewing. The platform focuses on broad format compatibility, stable performance, and user-friendly tools for everyday multimedia use.


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

154 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,1

Todas as avaliações

(154)

17 avaliações nos últimos 12 meses

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Avaliado com 4 de um total de 5 estrelas

At first I was having some trouble with …

At first I was having some trouble with their purchase page. Somewhat confusing as they show modules for their creator apps. It didn't seem like I was able to purchase just the modules I needed and wanted without having to purchase 6 other modules.
Eventually after several back and forth emails, I was shown how to work their purchase page and I ended up with what I needed. The mudule, Blu-ray Creator for Mac didn't work at first. I wasn't able to load enough video onto the 50GB discs I had and the menu page wasn't behaving properly when I inserted the burned disc into my player. Their rep didn't give up on me. She showed me in detail what I needed to do and after following her instructions, I was able to make everything work properly.

Also, I had initially purchased a group of modules by mistake. It seemed like I had to buy 7 modules instead of the one I wanted. Their confirmation email had 7 links to download every separate module and the same registration number for everything. Why not have just one link since downloading one module and activating the product automatically registered the other 6.
When I complained about this purchase page and having paid for modules I didn't want or need, I was given a refund and then was shown how to download only the modules I wanted. I was charged for both, but as promised, they refunded me for the first purchase. All this was done within a week. I applaud the company for their customer service. The other great thing was that the support ticket was handled by the same rep throughout, so there was never a need to re-explain everything.
Thank you to Cora for doing such a great job and for making it all work for me.
Cheers
Pete

29 de janeiro de 2018
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I purchased one of their programs

I purchased one of their programs, trusting their "100% Money Back Guarantee". When the download link one of their resellers provided me was for different software, I asked for a refund, and they refused. How are they able to get away with this. Please stay away!

9 de janeiro de 2018
Avaliação não solicitada
logotipo da Leawo

Resposta da Leawo

Hello Mark, thanks for your message and we are sorry to hear that! Usually we have some terms and rules for the money-back guarantee and should you think you've read them carefully before the purchase and still qualified for the refund, please stay in contact with our customer-care team for the refund issue.

Have a great day!

Avaliado com 5 de um total de 5 estrelas

Leawo Prof. Media Suite is the best IMO ...

I have been a long time user of the Leawo Prof. Media Suite, and I wanted to take a moment to post a thank you to the Customer Service team that was so prompt in my request for assistance. Any time I have ever had a question, or inquiry about one of the products they have responded with the utmost expediency, and have addressed my issues almost as fast as my email client could refresh. That is very rare in the sea of software vendors, and it is this level of customer service that keeps me coming back to Leawo for updates, as well as trying out their new products.

I recommend the Leawo Prof. Media Suite to all of my friends for their media management needs, and I have yet to hear anyone say anything less than amazing things about the products they tried. They are dependable, constantly updated for the changing media formats, and continue to improve their software offerings on an expedited scale that leaves some other vendors far behind.

If you have experience with other media management suites, and encountered frustrations, I would strongly recommend giving the Leawo Prof. Media suite a serious try, you won't be sorry you did.

[[Shout out to the Customer Service Team for their prompt responses!]]
-Steven

21 de novembro de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Leawo Blu-ray Player

Dear friends, normally I do not dowload free software, because I believe what is free must be "cheap".
Recently I was watching BD movie on my regular player. The hardware did fail. Hmm, no problem I said lets watch it on PC. Then I found out my WinDVD 2010 Is missing on my computer. (You know no back up)
Well well, it is an easy fix, and I bought, downloaded installed, updated Corel WinDVD 12. Surprise - it did not work. Then in panic :) I did search Internet and I choosed to download free Leawo Blu-ray Player.
Wow, it did work 100% and it is 100% free.
So, now my default BD player on desktop is Leawo Blu-ray Player. Also leawo.net is in my bookmarks bar.
Oh yes, my first sentence used in this review IS NOT VALID in case of Leawo Blu-ray Player.

19 de outubro de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent support for a quality product

I learned about this company using their blue-ray player from the Mac App store. I needed a blu-ray ripper to archive my movies on my video server. I had trouble getting their trial version working. They supported me promptly and with very specific help. The trial ran flawlessly and I was ready to buy. I was so impressed with their support and decided to purchase their lifetime license.

1 de agosto de 2017
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

bought a legit key but got an invalid …

bought a legit key but got an invalid key , first and last time i do business with these guys

6 de maio de 2017
Avaliação não solicitada
logotipo da Leawo

Resposta da Leawo

Hello Dirk, thanks for your message and would you please let us know either your order number or the email associated with this order so we can have a check.

Have a great day!

Avaliado com 1 de um total de 5 estrelas

Cheats and Liars

I purchased one of their programs, trusting their "100% Money Back Guarantee". When it didn't work, I asked for a refund, and they refused.

13 de abril de 2017
Avaliação não solicitada
logotipo da Leawo

Resposta da Leawo

Hello Cindy, thanks for your message and please kindly note that there are some special cases won't be covered by the policy. If you do have questions, you can be in contact with our support team any time. Have a great weekend!

Avaliado com 5 de um total de 5 estrelas

Great support teem

Had problems getting it to work got in touch with them they got right back to me. They fixed it real fast.I was amazed . I will most surely be dealing with them again.I will have no problem recommending them to anyone.

20 de janeiro de 2017
Avaliação não solicitada
logotipo da Leawo

Resposta da Leawo

Hello Tim, thanks for your words and we will keep trying our best to serve everyone of you better in the future. Have a great weekend!

Avaliado com 1 de um total de 5 estrelas

iTransfer

This software does not work. I requested a refund on their 30 day Money Back GUARANTEE but after several e-mails to & from their support team they appear not to want to honour it. A waste of money.

11 de janeiro de 2017
Avaliação não solicitada
logotipo da Leawo

Resposta da Leawo

Hello Alf, thanks for taking your time to write review for us and please be kindly advised that in some cases our Money Back GUARANTEE does not apply. Please read here for more details: http://www.leawo.com/support/refund-policy.html. Have a great day!

Avaliado com 5 de um total de 5 estrelas

Not perfect yet, but damn close.

Bought a blu-ray drive on my new Pc and it didn't come with a software. Looked up all the companies and found out they ALL cost almost as much as my drive!! Then, out of the blue, i read about Leawo on youtube. Downloaded it and, 1) it's very light. 2) it's FREE!. Played my Lord of the Rings Extended perfectly, i couldn't believe it. Puts the other paid companies like Powerdvd and the rest to SHAME cuz they couldn't play my brays so well and they cost a fortune... i rarely take the time to review stuff on the net but this company deserves better ;).

3 de janeiro de 2017
Avaliação não solicitada
logotipo da Leawo

Resposta da Leawo

Hello Kev, thanks very much and we will keep making our stuff better no matter it is free or paid products. Have a great holiday and we are always here if you need us.

Avaliado com 1 de um total de 5 estrelas

Poor Customer Service

I was never able to successfully download and use the product. I got the run around time and time again when trying to get a refund and was ultimately refused a refund. Don't waste your time with a company that won't stand behind its product.

12 de dezembro de 2016
Avaliação não solicitada
logotipo da Leawo

Resposta da Leawo

Hello Frank, we are sorry to hear that but please kindly note that some special cases are not covered by our money-back policy. I'll talk to our support team first and let you know if we can still do something about your case. Thank you and have a great day!

Avaliado com 4 de um total de 5 estrelas

Great Experience

Beta version of the software I purchased worked fine, after registering it worked fine for one event, then would quit halfway through process. After contacting customer support, they were very concerned that it wouldn't work and offered to try to duplicate my efforts on their own system. The PC it failed on is 4 years old so I tried it on a different computer and it worked just fine. The company sent several follow-up messages to monitor my testing progress and were willing to do whatever they could to resolve the issue. Thanks you!

6 de setembro de 2016
Avaliação não solicitada
logotipo da Leawo

Resposta da Leawo

Hello Dan, thanks for your compliments and we appreciate that! Our whole team will keep trying our best to serve you better as always. Have a great day!

Avaliado com 1 de um total de 5 estrelas

Refusing to stand by their 30 day money back guarantee

This is what I get when I asked for a refund for the software not working : Dear Beave,

Have a great day!

We are sorry that we couldn't refund you for the moment.
Not only Leawo iTransfer but other program has the same problem for the moment.
Due to the high security and pravicy of Apple,and the SMS and Contacts are high privacy context so not any program can get.
If the SMS and Contacts are easy to obtain,then people all over the world can use the program to steal others' information,which is not safe.
So we are sorry that Leawo has no function to open the SMS for the moment.
Sorry again for the trouble caused by Leawo,you can use Leawo to transfer other no so privacy information.
I had to buy another program called one touch that worked immediately . I've been asking for a refund for 2 weeks and Ciyar will not refund me my money . I will never buy another software from this company .

19 de agosto de 2016
Avaliação não solicitada
logotipo da Leawo

Resposta da Leawo

Hello Shane,

We are sorry to hear that. Please kindly note that our support hero Ciyar will keep following your case and provide you with the best solutions that we can. You can expect to get her emails pretty soon. Thanks and have a great weekend!

Avaliado com 5 de um total de 5 estrelas

Ứng dụng

Lần đầu tiên dùng nhwung tôi cảm thấy ứng dụng này thật tuyệt

14 de julho de 2016
Avaliação não solicitada
logotipo da Leawo

Resposta da Leawo

Hello Ứng,

Thanks very much for saying so and we appreciate that! Have a great weekend!

Avaliado com 5 de um total de 5 estrelas

thank

Published 08 June 2016
Their software worked perfect the first time, no support needed.

I bought "The world's best " software from a company other than LEAWO. I wish I knew about LEAWO before I did. After a month of dealing with support from the other company, They still can't find a solution as to why their software doesn't work on my computer. One download from LEAWO, with the same type of software program, and my computer works perfectly with the LEAWO software. I will use LEAWO in the future.

6 de julho de 2016
Avaliação não solicitada
logotipo da Leawo

Resposta da Leawo

Hello Mr Hai Ngong,

Thanks a lot for your compliments and we remain at your service if you have any future request or question.

Cheers and have a great day!

Avaliado com 5 de um total de 5 estrelas

Leawo Video Converter Pro

I have five Leawo products, Blu-Ray Copy, Video Converter, DVD Ripper, Blu Ray Ripper & Video Converter Pro. The latter is an excellent program that converts videos with lossless quality. Excellent Product, very fast conversions, every possible codec, easy to use and a great price. Wouldn't be without, it In fact all the above products are exceptional. The best on the market and I have tried many different products before choosing Leawo.

26 de junho de 2016
Avaliação não solicitada
logotipo da Leawo

Resposta da Leawo

Hello Colin, thanks very much and we appreciate the face that you find our stuff adorable! Enjoy and we are always around if you have questions. Have a great day!

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