Leawo Avaliações 

154
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

THIS IS A GREAT COMPANY. THEY HAVE A GREAT CUSTOMER SERVICE DEPARTMENT! THEY ALWAYS GET BACK TO YOU FOR ANSWERS FROM QUESTIONS SENT ON A TIMELY BASIS. THEIR EXPLANATIONS ARE VERY CLEAR AND HELPFUL... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I had been using Prof Media 13 blu-ray ripper and video Converter for many years and they have served me well. Recently I suffered a total computer crash and lost significant data. The support team at... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Le logiciel Leawo blu-ray player utilise beaucoup trop de ressources matériels. Il fait monter mon GPU à 70° Celsius et il est utilisé à lui seul par ce mauvais logiciel à 60% alors que d'autres logic... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have used Leawo Prof. Media 13 for many years ripping DVDs and Blue-ray disks; it has worked flawlessly. Having had a disk go bad, the label side bled through to the encoding rendering the disk unre... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Empresa de Software
  2. Serviço de edição de vídeos

Escrito pela empresa

Leawo develops multimedia and video software for users who work with Blu-ray, DVD, video conversion, screen recording, and streaming media downloads. The company offers tools designed for converting video and audio files, creating backups of physical media, downloading online videos, and managing digital entertainment content across different devices. Its software supports a wide range of media formats and is commonly used for Blu-ray ripping, DVD copying, 4K video conversion, subtitle handling, media playback, and offline video access. Leawo products are compatible with both Windows and macOS systems and are built for users looking for practical media management solutions without complicated setup processes. Many customers use Leawo software to organize personal media libraries, convert videos for mobile devices, preserve movie collections, and save streaming content for offline viewing. The platform focuses on broad format compatibility, stable performance, and user-friendly tools for everyday multimedia use.


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

154 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,1

Todas as avaliações

(154)

17 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 4 de um total de 5 estrelas

Video Converter Pro - I was so impressed!

I don't usually write reviews, but after using Video Converter Pro I was so impressed I had to submit my views on this software.

I had tried countless other products to add a watermark to 2500 images in a batch process. None of the other products could cope, but Leawo Video Converter Pro processed the entire batch without any problems. This is so good!

If you are looking for reliable / powerful software to do the job, this is it... Look no further :)

26 de outubro de 2015
Avaliação não solicitada
logotipo da Leawo

Resposta da Leawo

Hello Mike, thanks very much for your review and we are happy to make your a happier customer. Batch processing is always one of the strongest features of our video converter and we are glad to know it works every time as it suppose to. Should you have other suggestions or feedback, please just let us know again. Thank you and enjoy your day!

Avaliado com 1 de um total de 5 estrelas

Support lacking

Bought a program from the Leawo Company and it did not work on my machine. Trying to troubleshoot it with the company proved useless. The kept asking for the same information. After a couple of weeks and still unable to back up any of my movies, I asked for a refund according to their refund policy. They said "no" even though their policy "covers" problems they can not fix. Then I found all of the negative reviews on this site. Wish I would have checked here first. $40 lesson I guess.

9 de outubro de 2015
Avaliação não solicitada
logotipo da Leawo

Resposta da Leawo

Hello Mariam, thanks first of all for your message and we are sorry for what happened. We have all the email communication records on file and we have brought this issue to our develop team again for the attention. They are still working on it and it may take a little bit longer time. Our support team will keep you updated once there are some news. Thanks again for your understanding and your patience as well. Have a great day!

Avaliado com 1 de um total de 5 estrelas

AWFUL COMPANY

DO NOT BUY LEAWO BLU-RAY RIPPER. Used key code to move from trial 4.8.0.00 to 7. Online "get started" version for 7 said start with edit from top of page - there is no edit or any drop down at top of page. I have tried for hours and I cannot get 7 to work. Twice uninstalled 7 and reinstalled 4.8.0.00: MY KEY CODE now does not work. Customer service cannot speak English - awful product

11 de junho de 2015
Avaliação não solicitada
logotipo da Leawo

Resposta da Leawo

Hello Robert,

Thanks for your feedback and please kindly note that our support team has just sent you an email reply regarding your issue. Please check it first and it would be highly appreciated if you can edit your review later when the problem is fully solved. Cheers and we are always here to help. Have a great weekend!

Avaliado com 1 de um total de 5 estrelas

Horrible product and customer service

Purchased software to transfer files from iPhone. After repeated attempts to resolve and many communications with support I asked for a refund. I've been raked over the coals. They ask the same questions over and over like which which iPhone do I have what is the iOS is your phone. After I had already given these facts. They advised me their refund policy required them to be able to duplicate the issue. I've done everything I can regarding attempting to resolve the software issues. They are horrible to deal with and their product is not comparable to other software out there. I purchased a competitors product downloaded it and it worked perfectly. Buyer beware!!!

1 de abril de 2015
Avaliação não solicitada
logotipo da Leawo

Resposta da Leawo

Hello Lisa, thanks for your message and sorry not to make you a happy customer. I already talked with our customer-care team and checked the whole email communication history. Our team is still trying their best to assist you and it may take some time. So please be patient and we thank you for the cooperation in advance.

Avaliado com 1 de um total de 5 estrelas

Blu Ray creator blue's

Bought the software through a offer site, hand not realised it was only a year license untill I got conformation. If this is the standard or default surely a pop box stating the fact should produce itself? What is the point of one year license? Just seems a way of ripping people off. Surely the default should be the other way arround? I get it though, first they sucker in though search engines of a reasonable competitive priced product only to be stiffed at the end after purchase. I requested a refund 2 mins after purchase. I doubt I'll get it. Beware the price is only the carrot to get you there, once you get it you realise you've walked of the end of a clife! (Road runner style)

10 de fevereiro de 2015
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

DO NOT PURCHASE FROM THIS COMPANY

Wanted software to transfer iTunes to an iPhone6. Purchased product, wouldn't transfer. Needed it done right away so i purchased iExplorer which worked perfectly. They will not refund my purchase. Company is not trustworthy. Only try software from this company if it is a free trial so that you make sure it works. Dont get scammed!

11 de novembro de 2014
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Blue Ray Ripper v7 is clearly the leader.....BUT

I have converted most of my library using v4.8 and it took me a while
to learn how to convert a Blu-Ray video and I constantly tell my
friends about LEAWO products/ I have a minor problem and I can't
solve it......I would like to find out just how or the process to merge
all titles into one file. When converting with v7 I request Merge
but it does NOT happen. Can someone at LEAWO develop a readable
USER GUIDE written to the average customer. for Version 7 Blu-Ray
Ripper. I have tried numerous time to convert and selected MERGE and it does not happen. Today, i have become so frustrated that I
reinstalled my Version 4.8 after too much time trying. Please, Just a
simply written USERS GUIDE - it would be welcomed by all users.

30 de setembro de 2014
Avaliação não solicitada
logotipo da Leawo

Resposta da Leawo

Hello Walter, thanks very much first for your nice words, we appreciate it! Regarding your request to merge all the titles into one, our Blu-ray Ripper is definitely capable to do that, however, you don't have a choice to select specific titles to merge except merge them all.

We do have a brief user guide here http://www.leawo.org/blu-ray-ripper/user-guide.html and should you have further questions, please contact our customer care team support@leawo.com for more assistance.

Thank you and have a great day!

Avaliado com 1 de um total de 5 estrelas

Untrustworthy - but listened in the end

When you buy their blu ray copy software what they do not tell you is that you can only install it for one year. Effectively you are buying a one year licence.
If you rebuild your PC and the software is over a year old it will not install.

I left feedback to this effect on their website and it was removed funny old thing.

Also I took part in their blu ray player development which promised a free copy of the player when complete. They then changed their policy so you had to buy it.

They are a dishonourable outfit with no moral compass.

Reply to Leawo

Thank you for your response, I am impressed you gave a reply as I raised both these issues with you privately to no avail.
I see you have now added the 1 year or lifetime functionality to your website but when I bought it 2 years (2 copies actually) it was not an option otherwise I would have taken it.
My comments still stand.
If you want to mail me privately you can as I will mail your company.

FINAL NOTE
After this review and a further 5 emails and 2 more weeks they offered a settlement I am happy with.
My thanks to Trust Pilot and Leawo

25 de maio de 2014
Avaliação não solicitada
logotipo da Leawo

Resposta da Leawo

Hello Paul,

Thanks for your message and please allow me several minutes to make it clear. We do have very clear 1-year and lifetime buy buttons placed on our website respectively. You can choose whatever you decide to buy.

Regarding a free copy for Blu-ray Player development, can you kindly give more details so that we can manually send you one once all the info is provided.

BTW, if you ever contacted our customer support team already with the specific email, please let me know so that i can track the whole conversation and try to provide a solution ASAP.

Thank you and have a great day!

Avaliado com 5 de um total de 5 estrelas

Good transaction - product did as expected.

I'm happy with the purchase - the software performed as advertised/expected. It was fairly straight forward and worked on the first try.
Thanks.

4 de dezembro de 2012
Avaliação não solicitada
logotipo da Leawo

Resposta da Leawo

Hello BBK3E,

Thanks very much for your positive feedback and we would be very glad to hear from you soon again here on TrustPilot, regarding any using experience you want to share of any of our product.

Thank you and wish you a nice day ahead!

Best regards,

Leawo Software

Avaliado com 1 de um total de 5 estrelas

get freeware, don't bother with this company

I took a look at the free version of the software. It did what I wanted it to do, so I decided to buy it. I was directed to a page where I could pick an "upgraded" version of the software and thought 'why not'. Then I found out the professional version COULD NOT convert the files I wanted to convert (the free version could). Support took a month to get back to me, takes weeks to reply to mails when they DID get back to me, and still hasn't resolved the issue.

4 de dezembro de 2012
Avaliação não solicitada
logotipo da Leawo

Resposta da Leawo

Dear G. Vissers,

Thanks for your feedback and please do note that our customer-care team staff has replied your email regarding refund request timely.

Sometimes the emails will reach your inbox or even spam with a little bit delay, so your kind patience will be very much appreciated.

Thank you and our team will do whatever we can to assist you always!

Best regards,

Leawo Software

Avaliado com 5 de um total de 5 estrelas

Excellent software

I purchased the DVD ripper and have had no issues whatsoever. Very pleased with it. Bonus was that I tried the free demo 1st.
I like the fact that you can change the quality to low medium or high for the output.

3 de dezembro de 2012
Avaliação não solicitada
logotipo da Leawo

Resposta da Leawo

Hello Paul,

Thanks for your compliments and we appreciate that! We do provide a lot of options on DVD Ripper regarding video and audio parameter settings like the mentioned quality, frame rate, bit rate and many other more coming!

And we are so glad to know that our product and service made you a satisfied customer.

Best regards,

Leawo Software

Avaliado com 2 de um total de 5 estrelas

Bad customer service

I tried to order a license for one of their products but my browser crashed just after pressing order (after less than 1 second "loading" time). So I assumed that it wasn't ordered since I didn't get an email from the company saying that I have ordered (as you do right away from other companies). I tried again and it worked. Now I ended up with 2 licenses and I off course only need 1.

I asked to get the money back from one of them (they can off course see if I activate both licenses so I don't cheat them) But the "support" worker was from the start refusing and rude, telling me that I could just give the other license to a friend. But why can't they just give me my money back since it wasn't my intention to buy 2?
Any other honest sales company would do that. I am in the end their customer!

UPDATE:

After many mails (and a Trustpilot review) I finally got my money back.

13 de agosto de 2012
Avaliação não solicitada
logotipo da Leawo

Resposta da Leawo

Dear Kristian Skovgaard Nielsen,

Thanks for your review about our customer service.
In the case of customer accidentally bought two licenses but only need one, we usually suggest the customer to give one license to a friend at first. Then if the customer doesn't like to do that, we will refund the money to customer. So that may cause a delay of the refund, hope you could understand.

Best regards,
Leawo Software

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