Leisure Lakes Bikes - Leeds Avaliações 

132
O TrustScore é 4.5 de um total de 5

4,7

78 - 84 Crossgates Road, LS15 7NL Leeds, West Yorkshire, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Team allways very helpful with any questions , which i reeled of about 12 to Luke and what he couldn’t answer he asked another team member . the store is well stocked but not to cramped . This visit w... Ver mais

Avaliado com 5 de um total de 5 estrelas

went to the York Road Leeds branch to get a new bike helmet. I had a rough idea of my head size , one of the staff asked if I needed help I said I was interested in a Troy Lee Designs A3 helmet. He he... Ver mais

Avaliado com 5 de um total de 5 estrelas

Further to my 1 star review of the Bury store, Paul from the Leeds store (where I had bought my saddle originally) called me to try and sort this. He sent a colleague to the warehouse to find a sadd... Ver mais

Avaliado com 3 de um total de 5 estrelas

Straightforward to buy on line from Ulverston branch at £1,100 off for Di2 carbon, hydraulic disc ORRO STC 2023 road model. Transferred to Leeds branch to collect while up visiting relatives in Harrog... Ver mais


Detalhes da empresa

  1. Loja de Bicicleta
  2. Conserto de Bicicletas
  3. Centro de recreação

Escrito pela empresa

Leisure Lakes Bikes are a family run business established over 40 years ago. Our huge online bike store and over 20 stores nationwide offer all the latest bikes, clothing, parts & accessories!

Leisure Lakes Bikes

Escrito pela empresa

Family run since '81!
With over 20 stores across the country, we pride ourselves in being a truly family run business with passionate members of staff whose expertise will help you find the right bike for you in no time; Whether that be Electric, Mountain, Road or Commute!

Delivered Ready to Ride

Fast, Reliable Home Delivery + Click&Collect

All our bikes are built, tested & packed by a Cytech qualified Mechanic. After some kit or accessories? Spend over £75 & get FREE Delivery!*

Informações de contato

  • 78 - 84 Crossgates Road, LS15 7NL, Leeds, West Yorkshire, Reino Unido

  • 0113 232 8483

4,7

Excelente

O TrustScore é 4.5 de um total de 5

132 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 81% das avaliações negativas

Normalmente responde dentro de 1 semana

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4,7

Todas as avaliações

(132)

1.335 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Super customer service

Super customer service, were able to answer my queries over the phone and helped me understand the best options for the bike gear I wanted.

25 de junho de 2025
Avaliado com 5 de um total de 5 estrelas

Very helpful and good service

Very helpful and good service. Ordered 2 coats on line to collect in store as issues with size previously. Promptly Informed that ready for collection, Helpful staff re fitting and other advice. No issues with returning and refunding the one that wasn't needed.

2 de abril de 2025
Avaliado com 5 de um total de 5 estrelas

Fast and efficient service - Great Team in Leeds

I called in off chance with a puncture on my road bike. Despite being busy, the team whisked the bike off and fitted a new tube in no time at all getting me back on the road.

I took the opportunity to purchase a spare inner tube and tyre levers.

Very helpful and accommodating team in Leeds

1 de abril de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Would not recommend to anyone

Would not recommend to anyone. Ordered a bike for my son’s Christmas present weeks ago. Sales advisor steered us towards one in stock at another store to ensure it would be here in time. Told me would be in store 3 days later. Two weeks later not heard anything so popped in store. Assured by all staff they had ordered one from Holland and there was one at another store and not to worry. Phone me two working days before Christmas to inform me no bike and nothing they can do. I work in retail myself so I understand things happen but I’m extremely disappointed and my son is devastated. I wouldn’t believe a word the staff say and advise everyone to shop elsewhere.

18 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I had an issue with my bike purchased…

I had an issue with my bike purchased just short of 2 years ago. These guys at Leeds sorted the issue under warranty and when the the parts landed turned the bike round in the day.
They kept me informed of the progress at all times.
I know it's a bit of a cliché, but their service was above and beyond expectations

14 de outubro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

poor ongoing support

The Bury branch of Leisure Lakes bikes were very good at selling me an electric Batribike in May 2021. Used the bike for 18 months , no problems but then due to health issues did not use the bike for about 18 months ( stored indoors and charged intermittently , my fault ). In May this year decided to use the bike but had problems with the battery which ran out fairly quickly. I called in the shop and asked if they could check it for me and was told matter of factly ---------“ no we haven’t got the equipment to check it “ They told me to contact Batribike which I did who were not great either at helping me. I also emailed Leisure Lakes asking if they thought this level of service was adequate and did not receive a response to this or a subsequent email. I ended up having to travel 20 miles to an independent bike shop who eventually sorted out my problem. I’m not sure what the moral of the story is, but I would certainly not recommend them based on my experience.

15 de maio de 2024
Avaliação não solicitada
logotipo da Leisure Lakes Bikes - Leeds

Resposta da Leisure Lakes Bikes - Leeds

Hi Mr. Thornsby.
Apologies for this, there really is no excuse for that response.
I worked in a workshop for a decade and know some of the more obscure electric bike brands can be challenging, but there should still be an attempt to diagnose/resolve the problem and deal with any problems tactfully.
Also, it is very much not our style to ignore complaints, we usually try and respond to all emails. I will speak to the store to try and ascertain why there response was so negative/customer service lacking.
Sorry again for the poor handling of this issue.

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