-- Previous comment Lots of issues with support and getting help: I've been trying to get help with a ticket transfer for 5 days straight and have not received any response despite sending multi... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Moving house can be stressful but remembering to change your address with everything and everyone it's easy to mis out something. I contacted Lets Do This by email. I got a reply quickly asking a fe... Ver mais
Confusing registration process. I was registering for myself, and then suddenly and unexpectedly I was forced to register for my daughter. I had entered that she had a qualifying time by gps, but I wa... Ver mais
Booked an event.. but my email confirmation didn’t come through, emailed LDT and they quickly confirmed that my registration and payment was received and resent the confirmation email.. Love this co... Ver mais
Detalhes da empresa
Escrito pela empresa
Let's Do This exists to inspire anyone and everyone to have incredible moments, make unforgettable memories, and feel alive. With 1000s of incredible experiences to choose from, we're here to help you find your next moment whether it is running, cycling, triathlons, swimming, trail or obstacle.
Informações de contato
Smiths Building, Lower Ground Floor, 179 Great Portland St,, W1W 5PL, London, Reino Unido
- support@letsdothis.com
- www.letsdothis.com
4,1
Muito Bom
1 mil avaliações
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
An address query
I had an address query and Manuel was onto it immediately and solved my issue straight away.
Thank you Manuel, super happy with your fast service 😊
11 de junho de 2025
Avaliação não solicitada
Amazing customer service
Just had amazing customer service from Manuel who understood my situation and helped me to resolve my query without delay. I am looking forward to attending my first Let's Do This event and will provide another review based on that.
10 de junho de 2025
Avaliação não solicitada
Excellent customer service
Excellent customer service, Frankie was prompt and super helpful!
9 de junho de 2025
Avaliação não solicitada
Top notch customer service!
I had a hiccup with my online entry so I requested assistance. They responded and got my issue figured out. Great customer service!
4 de junho de 2025
Avaliação não solicitada
Frankie very responsive and happy to…
Frankie very responsive and happy to help with your query. The main running page is easy to use and view. The filters on a start list wouldn’t work and it appears it doesn’t matter what name you register in a race it uses a logged in name or Run Thtough name not quite sure which but it wasn’t my name on the run entry ??? They will amend errors for you and communication is easy but the app needs work - even logged in I couldn’t view my run even using thr code?
24 de maio de 2025
Avaliação não solicitada
Great company and quick to respond and…
Great company and quick to respond and make changes when necessary. Great way to enter events and keep everything together.
3 de junho de 2025
Avaliação não solicitada
Excellent Customer Service
Excellent Customer Service
Had a small issue with having to change team members and struggled to do this online. The customer service advisor sorted this all out very efficiently for me. Thank you.
29 de maio de 2025
Avaliação não solicitada
Brilliant to deal with
Great company to deal with. Races are great and any any support questions answered quickly.
Good company.
28 de maio de 2025
Avaliação não solicitada
I registered for my group event but…
I registered for my group event but struggled to add the other participants. As soon as I heard from Frankie, who was patient and provided clear instructions I was able to work out what I was doing wrong. Looking forward to the event. Thank you Frankie :)
21 de maio de 2025
Avaliação não solicitada
Very responsive and quick to solve the problem
Very responsive. Of course it was AI at first but that means almost instant responses for the common queries, and the AI knew when it had to pass me over so the process was seamless.
I've been on so many AI support desks where you simply can't find a way to ask a more detailed question. Very happy!
21 de maio de 2025
Avaliação não solicitada
Ticket purchase fails (repeatedly)
Same issue as others - repeatedly bounced out of the race registration for the Hackney Half 2026 (tried 2 different devices). Filled in all the details and the purchase fails on the final step - payment.
Clearly something doesn’t work on the website!
20 de maio de 2025
Avaliação não solicitada
Resposta da Let's Do This
Hi Ben,
Firstly, we are truly sorry that this was your experience. This event saw unprecedented demand, with all stand alone general access tickets selling in 45 minutes, followed by all premium and bundle tickets selling out the next day.
To provide a stable experience for site users, we introduced a queuing system for this event, which allowed the vast majority of participants to pass through the queue and purchase the ticket they desired. For a small number of users, such as yourself, they reached the payment step as the ticket they were purchasing sold out, hence your inability to complete your transaction.
We apologise again for your experience, and are looking for ways to improve this scenario going forwards. You still have the option to run Hackney Half through a charity place, which is available here: https://www.hackneymoves.com/
If you have any further questions, then please do not hesitate to reach out to us on support@letsdothis.com
Terrible, utterly hopeless website, impossible even to pay for parking without immense agravation
Everything goes wrong on this hopeless website almost impossible to use.
20 de maio de 2025
Avaliação não solicitada
Resposta da Let's Do This
Hi Paul,
Thanks for taking the time to leave your review and sorry to hear you have been having issues.
I can see you have been having a conversation with out Customer Support team about your booking and it looks like everything has been sorted for you.
If this is not the case, then please do reply to our latest email or contact us on support@letsdothis.com
Excellent
Excellent, helpful, responsive customer service. Thank you
20 de maio de 2025
Avaliação não solicitada
Make bookings work fairly and efficiently
Like many others, I was drawn into a process that seems like surge pricing, even if it may not be by design! In all 3 attempts to book a ticket for Hackney Half 2026 on 19th May, I was bounced out at the point of paying for a ticket. And then what is offered is Premium Entry, £150. Very disappointed!! An awful pill to swallow after a great day running in 2025 HH. I hope you can fix this for me ...?
19 de maio de 2025
Avaliação não solicitada
Resposta da Let's Do This
Hi John,
Firstly, we are truly sorry that this was your experience. This event saw unprecedented demand, with all stand alone general access tickets selling in 45 minutes, followed by all premium and bundle tickets selling out the next day.
To provide a stable experience for site users, we introduced a queuing system for this event, which allowed the vast majority of participants to pass through the queue and purchase the ticket they desired. For a small number of users, such as yourself, they reached the payment step as the ticket they were purchasing sold out, hence your inability to complete your transaction.
We apologise again for your experience, and are looking for ways to improve this scenario going forwards. You still have the option to run Hackney Half through a charity place, which is available here: https://www.hackneymoves.com/
If you have any further questions, then please do not hesitate to reach out to us on support@letsdothis.com
Awful
Awful! As a Hackney resident, 10 years participation in the HH, signed up to the early list, no chance of a ticket unless I wanted to spend £150 for a ticket. This is not Hackney!!
19 de maio de 2025
Avaliação não solicitada
Resposta da Let's Do This
Hi there,
Firstly, we are truly sorry that this was your experience. This event saw unprecedented demand, with all stand alone general access tickets selling in 45 minutes, followed by all premium and bundle tickets selling out the next day.
To provide a stable experience for site users, we introduced a queuing system for this event, which allowed the vast majority of participants to pass through the queue and purchase the ticket they desired. For a small number of users, such as yourself, they reached the payment step as the ticket they were purchasing sold out, hence your inability to complete your transaction.
We apologise again for your experience, and are looking for ways to improve this scenario going forwards. You still have the option to run Hackney Half through a charity place, which is available here: https://www.hackneymoves.com/
If you have any further questions, then please do not hesitate to reach out to us on support@letsdothis.com
Excellent communications and customer…
Excellent communications and customer service!
16 de maio de 2025
Avaliação não solicitada
Trying to enter 2026 Hackney Half
Trying to enter 2026 Hackney Half. Entered my information 3 times as screen kept freezing. Eventually got through to “Click for payment”, clicked and got kicked out. Then all tickets sold. Not great!!
19 de maio de 2025
Avaliação não solicitada
Resposta da Let's Do This
Hi Greg,
Firstly, we are truly sorry that this was your experience. This event saw unprecedented demand, with all stand alone general access tickets selling in 45 minutes, followed by all premium and bundle tickets selling out the next day.
To provide a stable experience for site users, we introduced a queuing system for this event, which allowed the vast majority of participants to pass through the queue and purchase the ticket they desired. For a small number of users, such as yourself, they reached the payment step as the ticket they were purchasing sold out, hence your inability to complete your transaction.
We apologise again for your experience, and are looking for ways to improve this scenario going forwards. You still have the option to run Hackney Half through a charity place, which is available here: https://www.hackneymoves.com/
If you have any further questions, then please do not hesitate to reach out to us on support@letsdothis.com
Tried to sign up for Hackney Half on…
Tried to sign up for Hackney Half on dot of 1pm, twice for two ticket issues. By the time I finished filling in the lengthy form I was told that the price was 'unavailable'. Filled in from start for next 'drop' (stupid American terminology) at great length, same thing. This feels nearly like surge pricing.
Anyway either the application is defective and/or badly written or surge pricing. Given up since I'm not going to pay over £100, going to run springtime in Brighton instead. Since I'm 74 that's goodbye Hackney Half 'forever' probably.
I'd give them zero or minus if that was an option.
Now have a blah-blah-blah reply, 'stable experience', 'truly sorry'. I'm a tech person, started in 1976, so the reply is rubbish, simply if one is allowed on and starting to enrol, it should successfully finish, that's the ACID database thing, however the tech-bros and marketeers of letsdothis haven't understood this very basic (and fair!) idea.
I'll be after them now, meanwhile I'm running in Brighton which has a better process.
31st August 2025
Just to add insult to injury they've just sent me an unasked for, breezy email saying (after this signal failure) they've 'saved' a place for me at a 'price' of £105. Many of the other local runners hate them now, eventually it'll be an event for hipsters and poshos. I wonder how much profit too?
19 de maio de 2025
Avaliação não solicitada
Resposta da Let's Do This
Hi Hugh,
Firstly, we are truly sorry that this was your experience. This event saw unprecedented demand, with all stand alone general access tickets selling in 45 minutes, followed by all premium and bundle tickets selling out the next day.
To provide a stable experience for site users, we introduced a queuing system for this event, which allowed the vast majority of participants to pass through the queue and purchase the ticket they desired. For a small number of users, such as yourself, they reached the payment step as the ticket they were purchasing sold out, hence your inability to complete your transaction.
We apologise again for your experience, and are looking for ways to improve this scenario going forwards. You still have the option to run Hackney Half through a charity place, which is available here: https://www.hackneymoves.com/
If you have any further questions, then please do not hesitate to reach out to us on support@letsdothis.com
Frankie was awesome
Frankie was awesome! So fast and solved my issue! Thank you!
16 de maio de 2025
Avaliação não solicitada
I registered for an event and didn’t…
I registered for an event and didn’t receive my confirmation was my registration number. One quick email and within hours Frankie provided the confirmation number. It was very easy to work with this company.
15 de maio de 2025
Avaliação não solicitada
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