LIDS Sports Group Avaliações 145

Their online ordering site does not work. I have not been able to complete an order since November. I emailed their customer service multiple times only to get lip service responses, "thanks we're looking into it". It's like they don't want you to spend money at their site.

I placed an order in Dec to be shipped to the store as I figured would be faster. Then a week later no update so I attempted to call Customer Service and waited on hold over 30 min until I decided to hang up and send an email regarding the status. That evening I had 3 responses with different info...IT SHIPPED...IT HAS NOT SHIPPED...IT'S STILL PROCESSING etc I kept getting the run around from Lids customer service without accurate info! So 12 days later I get an email from Fedex with tracking and an option to have my order held at a Fedex pick up location so I did so. Once I received the DELIVERED AND READY FOR PICK UP I went to the Fedex location presented my id and they couldn't find the package so a 2nd employee came and found it. Thank goodness because I was having a busy day. I got the box home that evening opened it and there were SEVERAL other customers orders enclosed! So it's now 8 pm I rushed to the Redondo Bch CA location to return this box so that other customers can get their orders. The girl working in the store thanked me for bringing the items to them However, I was a little offended when she took a pic of the box stating she didn't want to be responsible for anything not sure what that meant because I returned it with everything minus my order which clearly had my name and slip attached. There are still honest ppl in the world. It was a great inconvenience to me and I think Cooperate or someone higher up should of reached out about this ongoing issue with shipping. Keep in mind this was my 2nd bad experience!

My first order with them was in Nov. Lids couldn't provide shipping info or order status until DHL delivered my order to my home. They just sat it in plain sight on my porch and did not ring the doorbell to let me know anything! Good I was home that day I saw it as I was about to leave and checked the tracking it was delivered hours prior it could have been stolen. I'm done with this company

Item was out of stock but I was never notified. Poor customer service. Really terrible experience and all they did was apologize until I got angry with them, then they offered me $10 but I haven't seen it yet. I was ordering items for Christmas and now will have to try and find something else last minute. Most companies will let you know if an item is out of stock. I had to get in touch with them and found out by myself! Terrible store. DO NOT ORDER from them and I WILL NOT ORDER AGAIN! What a RIP OFF!

Terrible customer service. I ordered something and called back ten minutes later to change the size. After waiting on hold for more than an hour, they said they could not change the size of the shirt I ordered because it was in process. They said there was nothing they could do and did not care as they already had payment.

The service was terrible I would strongly recommend not using them.

I ORDERED A HOODIE FROM LIDS AND RECEIVED IT WITHIN
3 BUSINESS DAYS!

THE PRICE WAS EXCELLENT AND LIDS OFFERED FREE SHIPPING
WITH MY ORDER!

WILL BE ORDERING AGAIN SOON!

Ordered a huge package from Germany. They offer international shipping with taxes and custom duties prepaid, which I chose. When the package arrived in Germany, it was delivered to the customs because LIDS did not pay the custom duties to DHL, the carrier. I refused to pay custom duties twice and got in contact with their customer service. They promised to me that I would not have to pay custom duties twice and that their corporate department would get in touch with me, but they never did. They had two weeks time to settle the issue, but didn‘t, so after several chats with their customer service the package was sent back to them by the customs. I am waiting for my full refund now.

I was a loyal customer and LIDS club member but due to this horrible experience I will never order there again.

I ordered 2 hats on line. I received tracking number and awaited my order. 10 days later I received my package opened it up to find 1 hat, that I did not order. Inside the box there was a receipt for the hat, with someone else's name on it and the packing slip for my order. When I called customer service I was given Apologies. I called again and they stated they would send out the replacement and give me 2 day Air. When I spoke to them to check about shipping tracking number I was told the order would not be fulfilled for 2 business days and it would then take 2 business days to reach me. So in total my order will take approximately 17 days to reach me if it reaches me in their time frame. When I call customer service all I get is apologies. They mess up and the best part I have to go to ups to send out the hat they sent in error to me. So not only do I have to wait for my order I also have to go and send out there package back to them. I will never buy online from them again. Horrible business practices and there employees must be high when they're fulfilling orders

I ordered 3 hats on Saturday and paid extra for 2 day shipping. I called them on Thursday because I still had not gotten them. They said that it still hadn't shipped and wouldn't be here until Monday... so a week and 2 days after the order was placed. Then on Friday, the next day after I had talked to them on the phone, they said they are only sending two hats and would refund the third. They didn't provide a reason, just said they could't fulfill the order. Terrible business and customer service! I will never purchase anything from them again!

I do not feel Lids gives an adequate description of the their hats. Also being a Lids member does not always give you the members discount on a lot of items.

They have horrible customer service and back end systems. I placed an order for Christmas I began to get worried when it didn't ship within 2 days so I contacted customer service to be told that it should be shipping tomorrow. Well each time I contacted them it was "it will ship tomorrow". Now I have been told that the item is actually out of stock giving me no time to find the product elsewhere. I was lied to multiple times by customer service and not given any options to make it right. Do not give Lids any business!

Ordered a shirt for xmas right from the store actually it was the manager...was told to use a gift card to buy and express shipping was 5 - 6 days. Never heard anything so I called myself, will not ship until the 29th and because it was on a gift card you dont get your money back. These people are scammers. Buyer beware.

Terrible. So I paid about $70 for items + $70 for shipping (which was outrageous enough, plenty of other US companies ship to NZ for $10-30, but nobody else had this specific jersey), they sent me a youth jersey instead of an adult one, then wouldn't pay the return shipping from New Zealand or refund me unless I returned it :\

Placed an order online for the two NHL Tampa t shirts. Lids store employee call me two days later and said I can pick up my t shirts. When I open a bag in the store I found only one t shirt. They placed an order in the same day and finally I have received my second t shirts five days later.After two days later I decided order one more t shirt. Two days later in the store when I arrived to pick up my t shirt I open the bag and found that the thirst is incorrect. I don't know who and how they take care about shipping and online orders but that company is awful. i do not recommend for anybody to have a business with Lids.

oredered 5 hats for christmas and receive it the 20 january. I paid 20$ for fast shipping. I call the compgany and they said they have 7 business days before shipping my order. this is not very fast!

I ordered online and came to the store to pick up. When I showed up, I gave the employee my ID, the confirmation email as I was supposed to as in other stores. But no, he treated me like I was an idiot having no clue what I was doing. Bad service, rude employee! Would never come back!

When they send you an email notifying you of 25% off anything in the store it's not for anything in the store. I really don't know what qualifies for the sale because nothing I actually want does.

Aside from that the shipping is annoying. It's 9 - 12 days, which is a bit much as it is, but it can take a week or two for them to even ship it. I've never had a problem with the merchandise but if you're ordering online give yourself 3 weeks before you actually need it.

I placed an online order on Thursday, 2/4/2016 9:44 AM (Order #41128179). It's now Tuesday 2/16/2016 9:30 AM. The order still shows as "processing". It has been almost two weeks since the order was placed. I followed up on Thursday of last week (Feb. 11th), and was told "You should receive this order by 2/15" (I have this in chat transcript still). According to the website, "orders of $60 or more, deliver in 9 - 12 business days, including order processing time, which is 1 - 2 days for in stock items". But, we are on the 9th business day now, and it still shows as processing. All items on this order were indeed in-stock items.

Anyway, I called to cancel the order this morning, which again, according to the site, as long as it's still processing, and has not shipped, is allowed. I was told when I contacted the chat agent this morning, that she would put in the request, but can't guarantee a cancel. What??? If it has not shipped yet, there's absolutely no reason why you shouldn't be able to cancel the order. This is absurd.

"You can cancel an order that does not contain embroidery only if it has not entered the shipping process. It is often too late to cancel an order because we start processing orders for 'In Stock' items within 24 hours. Once an order has been processed and it's too late to cancel, you will need to return the item once it is received."

My order shows as processing still. I have received no shipment notification. So, according to the above, then they should be able to cancel it. The chat agent countered with "well, it's already processing, so I can send the request to the warehouse, but it's up to them if they cancel or not. If it's meant to say that it can't be cancelled once processing has BEGUN, then they need to re-word the policy, as that's not what it says. The policy states that it can be cancelled as long as it has not entered the shipping process. My order has not entered shipping, and is still processing.

I can honestly say that I am extremely disappointed with this online shopping experience. Truth be told, it is probably the worst online shopping experience that I've ever actually had. I do a lot of online shopping, as do most people these days. I would have definitely been a valuable repeat customer. But given this situation, and depending on the outcome, I'm highly unlikely to ever shop at Lids again (online or in store), and will definitely be sharing this experience with my peers so that they can avoid experiencing similar headaches.

Ordered a jersey online and took them about 2 weeks to ship item out with tracking info. Prior to that, they failed to efficiently answer phone calls or email sent to their customer service dept. Apparently chat messaging was the only way I was able to get an update on my order. I find this company to be quite unreliable and unprofessional.

I ordred my xmas presents from lids.com and got comfermation and order number 38994880. Then proceded to cancelled my order with out notification, no email, no call and ruined my xmas because 8/10 items i ordered are no available in stock. Customer service made no attempt to make it right. I have never been so upset with a company, i have been shoping at lids since my first 5950 but no more. A total joke of a website, i get 5 emails a day about sales but you cant let me know you botched an order. Shame this company is a good idea, but seems to lack leadership

Your customer service is horrible absolutely the worst!!! They were ignorant and rude lied to me several times throughout the phone and he was the supervisor! Said his name was Chad might have well have been useless. My order didnt go through for the second time. First time I went to the store and got a partial order shipped to my house. Then have to fight with them for a refund. No one in there customer service acts like they know what is going on.

My order didn't go thru again called customer service and they told me they would no longer honor their pricing. Forget lids.com just goto another reliable merchant like Amazon.com, or fanz.com. By the way this was first encounters with your store and online site. Your store was ok manager had a hard time understanding simple math and how to navigate the www. A sad display of customer service in both fronts. Especially when I was looking to spend over a $150 in my first 2 trips to your store. I am taking my business elsewhere.