LIDS Sports Group Avaliações 145

Ordered 2 hats on February 25th. One month later and several phone calls still no hats. Excuses seem to be a part of the Customer Service Reps script. " Bad weather has caused a delay", "Here is a $10 coupon", "we will give you free shipping", "the retail stores are shipping the hats soon", "we are giving you a 25% discount", "our President doesn't talk to customers", " my manager will call you back.....and doesn't".
It is incredible that a company can survive with no regard for customers. Good thing there aren't the only game in town.

I originally ordered a hat, and received it within 48 hours. I thought what a great company, so I placed an order for 3 more. It has been over 2 weeks and I have called every other day to find out where the hats are in processing. I get the same answer every single time I called "we have put in a request from the warehouse to find out the status and you have to wait 2 more days". I explained to them that they have put in 3qty warehouse requests last week, so I should have some answers already. Then all of a sudden on the phone she said they only have one of the three hats in stock. I asked what will happen with the other two on the order, and she did not know. She could not get me to a supervisor, and could not find out if they will just ship the one hat. Horrible Service.
Over the weekend my husband and I were in the mall, and went into the Lids store. I was hoping to get better information on my order, and the employee told me that he would have to call the same 1-800 number that I do, and there is nothing he can do. He also told me that if they do not have the hats that they will never get back to me and they will delete the order on their end with no correspondence.
I cannot believe a company today can get away with advertising merchandise for sale that they do not have, and treat customers like this. I will never order anything from them again, and will not buy anything from their store. Sorry excuse for a business.

Placed a customized hat order on 12/5 as a Christmas present. No indication during the online purchase/checkout process that order could be delayed 9-12 business days in order to engrave 3 initials. I sent an email inquiry 10 days later and only then was I advised of the delay for customized orders. To make matters worse, we are now past the 12 business days since my order was placed and it has still not shipped. Do not waste your time or money with this business. Lids is a sorry excuse for an online retailer.

This company is terrible. I placed an order online on cyber Monday. I received the normal automated email that they got my order right after the order was placed. A full week later there were no updated emails. No, "your order is processing" or "your order has shipped." Nothing. I called the customer service number on my email to which I was on hold for about 15 minutes. They have a "Leave a call back number and the next available customer service agent will call you. You will not loose your place in line." After hearing that about 5 times I finally decided to leave my number. That was Monday (12/8) at 10:30am. It's Thursday 6:40pm and I still have not received a call back. After 3 hours of waiting, I emailed them. All I wanted to know is where my order was at in the process. I receive an auto email that says I will hear from someone within 24 hours. On my car ride home I try calling customer service again. On hold for an hour. No answer. I can a LIDS store and they were able to pull up my order and told me that my order shipped on Friday the 12/5. 24+ hours later, I finally get an email from someone at Lids (12/10) that my order shipped 12/8. I ask them to have a supervisor call me because at this point, I still hadn't had my call back and now I have 2 different ship dates. And the 12/8 shipping came with tracking that didn't even work. I was told that there was no supervisor available to talk to me but I was welcome to call customer service. I've been trying to call customer service. What do you think my emails were saying? So back and for about 6 times, still don't really know where my package is. This afternoon 12/11 I get an email that they've received my return and I'll be receiving a refund. I NEVER EVEN GOT THE PACKAGE. So now, not only have I still never talked to anyone, my package never actually shipped, they just returned it. And they have the audacity to tell me for my inconveniences that they will give me a $10 gift card. I want the hat I ordered for a Christmas present not a $10 gift card that isn't going to get me anything. Plus I'm not going to be stepping foot in their stores anymore or shopping online so I don't need their $10 gift card. They need their supervisor to call their extremely angry customer. The WORST customer service experience I've ever had. They don't care what so ever about their customers.

The selection of hats on lids.com is unbeatable. I placed a few orders on lids because they were having outstanding clearance deals. However, a lot of my items were cancelled. Then I saw them a few hours later for $5 more, exact same size and style. Also, one of my orders was reviewed for fraud. Which is all and good, except that my order has been in the review department for days now, and there is no way to contact them through customer service.