Lifelight Mobility Avaliações 

72
•
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Rose who works at LifeLight 15 The Hyde SG2 9SD was so helpful . She went above and beyond to explain the products they sell and was very experienced in her field. I would highly recommend thi... Ver mais

Avaliado com 5 de um total de 5 estrelas

Gary felt honest and trustworthy to deal with. My mum suffers from anxiety and finds it hard to deal with strangers coming to her home but Gary made her feel safe and not like she was being duped int... Ver mais

Avaliado com 3 de um total de 5 estrelas

Customer services was not very inspiring when I spoke to a young woman to find out when my scooter was arriving. Also the £90 set up fee is over the top as when it arrived the engineer told me that... Ver mais

Avaliado com 5 de um total de 5 estrelas

Good service, bought a set of lithium batteries for mobility scooter. At least twice the range, probably closer to three times the range, and less than half the weight of lead acid batteries. Deliver... Ver mais

Detalhes da empresa

  1. Fornecedor de equipamentos para mobilidade
  2. também em
  3. Loja de cadeiras de rodas
  4. Serviço de conserto de cadeiras de rodas

Escrito pela empresa

We work hard to make sure that you get the right help and support before you make your choice to buy a product, however, once you have made your purchase we are still there should you need us. After sales care is VERY important to us as we know that true customer care happens many months after you have made your purchase. You are not forgotten when we have delivered your goods!


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

72 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,4

Todas as avaliações

(72)

2 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Very accommodating

Very accommodating, very very helpful & pleasant, I'd highly recommend this shop and I'll be returning soon, I felt comfortable not pressured in anyway, thanks

1 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Rose who works at LifeLight 15 The Hyde…

Rose who works at LifeLight 15 The Hyde SG2 9SD was so helpful .
She went above and beyond to explain the products they sell and was very experienced in her field.
I would highly recommend this establishment for you're mobility needs .
A much better 1 to 1 customer service then some of the big mobility stores .
And a very well stocked up shop wirh lots of scooters and loads of other mobility products too at very competitive prices .
Rose was just so attentive to all my needs .
Easy parking too for customers.
Forget the rest she was the best shop assistant in every aspect.

11 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very helpful

Very helpful, even rang me after I'd placed the order on line to make sure I'd order the correct tyres for my father's wheelchair.

20 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Really impressed with how easy the…

Really impressed with how easy the website is to use, clear details and fair prices. My order came earlier than expected and communication throughout was excellent. Highly recommend this company.

4 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Speedy, efficient service

I had an emergency and lots of commitments to fulfill.
Gary came the same day and fixed the problem (he even cleaned my scooter)
An excellent family business, they have customer ethic spot on.
Thank you
Regards Audrey👵🦼

9 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Absolutely first-class experience

Absolutely first-class experience, from start to finish. Ordered a pair of puncture-proof tyres for my mobility scooter and they arrived the very next day, perfectly packed and exactly as described. Couldn’t be happier with the service.

3 de outubro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Good Customer service cost NOTHING

The Scooter we bought from them in June 2024 has developed a fault . On the 19th/20th June this year (25) a very loud clicking from the rear wheel became apparent. As the scooter was still under warranty at that time I contact the supplier Lifelight ,the owner came back right away and told me that all I needed to do was take off the wheel and remove a pin and then grease the axle . When I told them I could not do this the owner of Lifelight said I could pay £125 to have an engineer come out and do this ,I said the scooter was under warranty, Maney emails have been sent directly to the owner of Lifelight but no matter what I say they still will not have the problem fixed all the owner has said is that it is WEAR AND TARE and thats not covered by the warranty and by just looking at a video I made of the noise he diagnosed the fault as being WEAR AND TARE I would caution anyone about buying from Lifelight because when things go wrong that mean they have to fix it under warranty they shark there responabilitys. Trading Standards have now been involved and I await there help.

19 de junho de 2025
Avaliação não solicitada
logotipo da Lifelight Mobility

Resposta da Lifelight Mobility

We have never once denied sending an engineer to you. We have repeated this to you in numerous correspondence with yourselves. Our terms (publicly available) state the for warranty callouts we will charge a callout for the engineer to visit and diagnose the fault. Upon diagnosis of a genuine manufacturing fault we will refund the callout charge in full and this is always done before the engineer leaves the premises. The engineer will then record the faulty parts and replace them there and then (if stock is on the van) or request parts be ordered. We will then return to replace the ordered parts when they are available. If the scooter would be off the road for more than a week a courtesy scooter would be arranged and left with the customer. We have had 9 warranty callouts this year and every single one has been a genuine fault and refunded in full. As an alternative we have asked if (as the scooter is now just over 12 months old) if an annual service has been booked as that way the service engineer could diagnose the fault and let everyone know. Remedial action could then be taken. Unfortunately, the customer will not tell us if a service has been booked or not as apparently that is confidential information.
Our warranty policy is quite clear and we will uphold any claim for a genuine manufacturing fault without any quibble. We have re iterated this to the customer numerous times which he seems to have difficulty understanding. Unfortunately, wear and tear is not covered under our (or any manufacturers) warranty policy.
The customer contacted the manufacturer (UK and Far East) of the scooter and was told the same thing.
The customer purchased the product which was delivered very quickly (no review left for that by the way) and was aware of our terms and conditions at the time of purchase, as they are freely available on our website.
We work very hard to provide a very good all round service to customers both in delivery and support. This can be seen by the vast majority of reviews left for us.

Avaliado com 5 de um total de 5 estrelas

After several disappointing attempts…

After several disappointing attempts elsewhere, Gary personally matched a custom seat cover for my scooter, sent it before payment to confirm fit, and processed everything once I was happy, honestly the most trusting, above-and-beyond service I’ve experienced in years!

12 de julho de 2025
Avaliado com 2 de um total de 5 estrelas

I wasn’t aware the inner tubes

I wasn’t aware the inner tubes advertised with the tyres were not the correct size and were smaller

7 de julho de 2025
Avaliação não solicitada
logotipo da Lifelight Mobility

Resposta da Lifelight Mobility

We ship the products the customer orders. If the wrong size of inner tubes were ordered we cannot be held responsible for this. We have however sent you the correct inner tubes for the tyres you ordered free of charge.

Avaliado com 1 de um total de 5 estrelas

No order arrived

I phoned up check when my order would be delivered they told me the following day but the order never arrived. No contact from them I had my tyre fitter ready to fit the 4 tyre so it cost me 60 pounds for him. To do nothing will not be using them anymore.

17 de abril de 2025
Avaliação não solicitada
logotipo da Lifelight Mobility

Resposta da Lifelight Mobility

We are sorry to hear that your delivery did not arrive. We supply tracking details with every order we dispatch to both the email address and mobile phone number supplied by you with your order. This is to enable you to track you delivery and plan accordingly. The courier also notifies you by email and by text of an expected delivery window. This is to make the receipt of your delivery as hassle free as possible.
You would have received the delivery updates both by email and by text. It is prudent to arrange professionals to fit the goods you have purchased once you have actually received them to prevent the situation you found yourself in.
We dispatch all orders in a timely fashion to make sure you receive your order as quickly as possible, however, once the goods are with the couriers they are no longer in our immediate control.
You asked us when delivery would be and we checked the same tracking details that you would have had and they were marked as out for delivery that day. We are not sure why we should be held responsible for the actions of a third party.

Avaliado com 5 de um total de 5 estrelas

Superb company , strongly recommend

Superb company. Won’t go anywhere else now. Ordered new wheels and castors for my wheelchair by phone , staff were super helpful and kind and polite and order arrived a few days later. Quality is beautiful and my chair now looks classy all in black !
Thank you lifelight!

6 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Solid tyres

Quick delivery, items as described no problems and very easy to deal with I would certainly use again and recommend thanks.

28 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Puncture proof tyres

I ordered 2 puncture proof tyres for my mobility scooter. ordering by phone was so easy and the guy on the phone was helpful and pleasant. I ordered Monday and they were delivered Wednesday.
I would definitely recommend and will use again

26 de fevereiro de 2024
Avaliação não solicitada

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