Lighting Legends Avaliações 

347
•
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Lighting Legends are brilliant!! The customer service is second to none, they are extremely professional, quick and courteous; answering any queries quickly and their lighting products are superb. We... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

The very end connection with the end cap of my lights has just melted after 18 months of use melting the internals of several bulbs in the process and constantly tripping the electrics, the bulbs... Ver mais

Avaliado com 5 de um total de 5 estrelas

A reliable company, with excellent products, reasonably priced, super customer service and fast delivery. We have bought their 'Super Festoon, connectable, LED Strings' for a few years now. Easy to... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We were looking for some electric festoon lights for our newly installed pergola. We ordered 2 sets of the super festoon lights with a remote control. We realised when they were delivered that we need... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Iluminação

Escrito pela empresa

We are on a mission to inspire people to transform their outdoor spaces and brighten up their gardens with our fantastic range of high quality lighting.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

347 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 38% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

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4,4

Todas as avaliações

(347)

93 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Still no reply from “director” Adam

Still no reply from “director” Adam, despite full description of the incident with the dangerous, non IP 65 lighting including photos of the burned out lamp holder and visible water ingress in other holders, silence. Their products are dangerous and I wouldn’t have them anywhere near my house. Do not trust the reviews on their website as they do not publish negative reviews.
** Update to Reply 30-03-2026**
You are correct in that they were purchased in 2023 but they were used for only two summers then taken down and stored indoors. That’s how long this complaint has been going on, check your complaints emails. As for this being extremely rare you don’t have to scroll down very far here to find other similar incidents. I’m not after a refund or replacements here ( I would never have these near my house again ) but I do think people should know about the quality they are purchasing. And you don’t post honest, negative reviews on your website, why not ? The goodwill gesture part set offered still would have cost me about three times the price of the safe 12v full set from B&M which have already lasted as long as the faulty set.

17 de maio de 2025
Avaliação não solicitada
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Resposta da Lighting Legends

Hi Eric,
We are sorry to hear about your experience and understand your concerns, particularly regarding safety.
We would like to clarify that this situation is extremely rare, and we take any report of this nature very seriously. After reviewing your case, we can confirm that as you purchased the lights back in 2023, these have been in use outdoors for over three years, placing them outside of the 12-month warranty period.
As a result, we are not obligated to provide a replacement or cover the product, however I can still see that we offered a goodwill gesture in attempt to assist further.
Regarding your comments on reviews, we aim to be fair and transparent. All feedback is moderated in line with our policy, and we do not intentionally exclude negative reviews.

Please be assured that product safety and quality are of utmost importance to us, and our support team are always here to assist as best as possible with any queries and concerns.

Avaliado com 2 de um total de 5 estrelas

If product is faulty they don't respond

We spent c.200 pounds on the lights etc including the unit which adjusts time, intensity etc. After 9 months it failed and i contacted the company. The phone didn't answer and after I left a message no one called me back. It should be under warranty but no no response. The service is not what is advertised

9 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent company, excellent lights

Delivery is always on time & packaging is excellent.
I have had the lights up for a few days now & everything is working as expected.
This is the third set of lights I have received from lighting legends and I have had no problems with the lights or the company.
If you are looking for lights for your outdoors space I strongly recommend this company 👌

13 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Our second lot of lights have arrived…

Our second lot of lights have arrived this week. We intend to add them to those around the patio ones we bought last year which are great. These ones will light up the side entrance for clients visiting the therapy lodge. ✨️

10 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

“I have been a loyal Lighting Legends…

“I have been a loyal Lighting Legends customer for years and its a shame as I thought they were a really good product and really good company! My original Outdoor Elite Festoon Waterproof Warm White Heavy Duty LED Connectable String Light set from March 2022 is still working perfectly, which proves these lights can be durable. However, two newer sets purchased in late 2024 failed after just 13 months due to a burnt-out connection point that repeatedly tripped my fuse box.
Despite these being marketed as 'Elite' and 'Heavy Duty,' customer service refused a replacement, citing them being just outside the 12-month warranty. It is highly concerning that a product designed to be connected together failed in such a potentially hazardous way while my older set remains fine in the same environmental conditions. I expected better durability and a more proactive response to a safety-related fault.” If you are thinking of buying a set of these expecting long-term quality, be aware they may only last just past their 12-month warranty!
A real shame.
Lighting Legends have not put my review on their website !!!!!

11 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I bought these for my mrs

I bought these for my mrs, as she does like lights in the back garden. Ordering was simple web site easy to navigate and delivery was really quick. We've had lights in the past but can honestly say these blow all the rest out of the park. Very well made and think they will last a good few years. Put them up switched them on and wow i reckon you'd see them from space. I placed another order for the dimmer switch and run them @ 50% absolutely perfect. I would recommend getting the dimmer with original order then once there up you can control them with the press of a button to your preference. One happy customer and one happy mrs. Thank you.

18 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I always use Vista Print

"Lighting Legends" are incredible...the designs and choices of string lights are fascinating and innovating, bringing selections to suit everyone...
"Super Festoon Lights," with their magical colours have created a "Festoon" of warmth, a mystery glow on my outside Cherry Tree...the quality of the product is brilliant, with the added bonus of being connectable, which means you can place orders as you go along, for accurate cover of your decorated site...the company is professional, excellent communication skills, willing to support your ideas, varied good price products...friendly service, secure well packaged items, with care plus excellent delivery...
People work hard to make a good company excell, I would consider "Lighting Legends" to be one of them and they deserve to do well, because, of their traditional business ethos... all the ingredients are there to make "Lighting Legends," successful...so glad I discovered you...

19 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Bought the wifi outdoor socket

Bought the wifi outdoor socket.
Very good quality, much better than the socket I was replacing. Easy to fit and set up was easy too. Now have a fully working wifi connected socket that I can control from Google Home.

17 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Elet lights brightened up the exterior for Christmas

Purchased two elete sets of coloured lights in early Dec to decorate the front of our house externally, your never really sure what your going to get until you can see feel and use the items these though were excellent and looked great so I ordered another set which I can add on. I also ordered more of the gutter clips which are far superior to the diy stones purchased in previous years. Overall very happy with the products which look like they will do for years.

12 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Outdoor Festoon Lights

Prior to my purchase of festoon lights I had asked some questions. I had a call back with the answers and throughout the purchase process the company has been great.

17 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic lights

Fantastic lights. I order outdoor elite festoon string lights. Just what I wanted and as described. The delivery was fast and that was just before Christmas which is exceptional.
If anyone wants to buy from lighting Legends I would highly recommend them.

6 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing lights…

I have now completed the lights around the garden and patio area. The quality is what made me order more, from the cables all the way through to the bulbs. I get asked where I bought them from. And I have no hesitation in telling them. Keep up the great work.

23 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent product and service.

This is the third time I have bought the beautiful festoon lights, this time I bought some for my son. He was also thrilled, such good quality. Also excellent service, very efficient. I think we will be adding a few more strings next year, thank you.

14 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Really great quality kit

Really great quality kit, nothing like the rubbish you find in garden centres, very happy with product and service, arrived super quick and works great!

20 de novembro de 2025
Avaliação não solicitada

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