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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Lil watch Life saving for me and my dementia mother. I can continue my life and same time provide care. Costumer service HUMAN PERSON not answering mashing robot ! They heaping very patiently... Ver mais

Avaliado com 1 de um total de 5 estrelas

I wanted to support a Canadian company when looking for a gps watch for my special needs daughter. Unfortunately, lil tracker has a bad product. The interface is very outdated, slow and difficult to n... Ver mais

Avaliado com 5 de um total de 5 estrelas

We love this product! It has allowed our son to have some independence but also security for us as parents. Also, they are very helpful with any issues or questions.

Avaliado com 5 de um total de 5 estrelas

We had a problem with our first watch, we contacted customer support (Johnathon & Adam). We determined I needed to send it back for further investigation/testing. They were happy to replaced the... Ver mais

Detalhes da empresa

  1. Fornecedor de equipamentos de telecomunicações
  2. Atacadista de Acessórios Eletrônicos
  3. Fornecedor de GPS

Escrito pela empresa

Lil Tracker helps you stay connected to your children and senior loved ones. With 5 models of GPS tracking devices, kids smart watches, GPS pendants and senior watch models, you can always be in touch with the people you care about. Our devices link to a free mobile app you install on your smartphone, and the Lil Tracker device syncs up permitting you to exchange messages, view the location of your loved ones, and even exchange photos and make video calls! Let your kids go out and play and let your elderly parents go for a walk, knowing you can reach them (and they can reach you) at the touch of a button!


Informações de contato

3,7

Bom

O TrustScore é 3.5 de um total de 5

57 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Não respondeu a avaliações negativas

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Good quality product and function. Excellent customer service

My daughter loves the watch. She downloads her favourite songs to her watch and listen. I can call and text her conveniently. The customer service is excellent and the product is very helpful. I introduced this watch to my friend so she bought for her children too. I Strongly recommend.

4 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The best kids watch on the marked.

I have tried a lot of different brands and models for kids tracking / phone watches and LilTracker is by far the best option. Not perfect, but still way ahead of others on the marked. The sound quality / mic quality is especially good. For the first time my kids do not have to repeat every sentence when talking to me through the watch in a loud enviroment.

The app works great and the tracking is consistent (have some patience for it to update, based on the 4G connectivity in the area).

A lot of the features I have not tried yet, but will be more relevant when the kids are older.

All in all, the best kids tracking/phone watch on the marked.

1 de outubro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great watches for kids

We bought two watches for our kids to be able to keep track of them while they are out with their friends and they have works wonderfully so far. No issues. Nice style and our kids love them.

17 de setembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Have experienced nothing but problems…

I purchased the Max LT-2000 for my son less than a year ago and it’s been nothing but problems. Between the terrible service and really shoddy gps tracking, I wish I just invested in an Apple Watch or Gizmo for him. I was even sent a replacement watch because the first one truly was a lemon, but this second one now won’t even turn on and neither the charger it came with nor the extra tabletop one I ordered will charge it! Ridiculous. Stay away from this product and just spend the extra money for quality.

26 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great watch for our 9 year old…

Great watch for our 9 year old daughter! Works well and is very reliable! She is able to be independent with the watch!

8 de julho de 2024
Avaliação não solicitada
logotipo da Lil Tracker

Resposta de Lil Tracker

Thank you so much for your kind words! We're thrilled to hear that the watch is helping your daughter enjoy more independence and that it's working reliably for your family.

Avaliado com 2 de um total de 5 estrelas

Customer service staff are super…

Customer service staff are super helpful but the product isn’t very good. Connectivity is spotty at best and blocking unknown callers does not work… somehow they still get through. The app is super frustrating and has limited capabilities. I know you can pay $1.99 to avoid seeing ads, but why should I have to pay to not see ads?! When I need to get to the app quickly I have to bypass ads that take too much time to get by. We have a different watch for our older child that works much more reliably and has much better features. I highly recommend doing your research into what it is you need for your child before purchasing this product. The customer service people are super nice and want to help but CANT due to having a low quality product to troubleshoot.

11 de março de 2024
Avaliação não solicitada
logotipo da Lil Tracker

Resposta de Lil Tracker


We appreciate your feedback Brittana, and apologize for any inconvenience you've experienced with our product. Our team strives to provide excellent customer service, and we're glad to hear you found our staff helpful.

Regarding the product issues you've mentioned, we're sorry to hear about the connectivity issues and difficulties with blocking unknown callers. We understand how frustrating this can be and assure you that we take all customer feedback seriously.

Rest assured that our devices work as promised, and we take great pride in the quality of our products.

We've reached out to you via email to assist with resolving these issues and would appreciate the opportunity to address them directly. Your satisfaction is important to us, and we're committed to ensuring you have a positive experience with our product.

Thank you for bringing these concerns to our attention, and we look forward to assisting you further.

Avaliado com 5 de um total de 5 estrelas

Top notch customer service

Top notch customer service, a company that stands behind their product! No product is perfect, but the team at Lil Tracker does all they can to take care of their customers. Yes as other reviews have mentioned the app is not great, hopefully Lil Tracker creates their own app one day.
Sadly, I'm in the US where too many people own guns. My kids are literally in a lockdown RIGHT NOW because of an altercation with a shooter near their school. I was able to listen in to both of my kids classrooms to know that they are safe. I was able to relay this to other parents who all wanted to know what watch they have so of course I let everyone know it's Lil Tracker. That kind of peace of mind is priceless!
I have also never had an experience of emailing or calling a company years later and speaking to the same person. Joya is my customer service buddy! My kids are hard on these watches and Joya has helped me everytime.
Also I have not found any other watch where you can use a SIM card of your choice. We simply don't need a $20+ plan x2 watches so the cheaper T-mobile plan works for us.

16 de fevereiro de 2024
Avaliação não solicitada
logotipo da Lil Tracker

Resposta de Lil Tracker

Thank you, Brigid! We're grateful for your trust in Lil Tracker. Your feedback means the world to us!

Avaliado com 1 de um total de 5 estrelas

Positive start: Negative end

Horrible customer service even in face of urgency. Nothing resolved and immature, inconsistent staff responses. Should have been paid to deal with them.

28 de setembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Terrible Customer Experience and…

Update: they are refusing to issue a refund until I take down this review! I will not take it down!

Terrible Customer Experience and Product…. Go elsewhere.
We ordered a 2100 watch and they sent a 2200 watch. This was not what we wanted but at first they tried to sell it as an upgrade. We sent the watch back and they had the watch in their possession for 1 month and I still had no refund so I filed a dispute with my credit card. They challenged the dispute so now I have no watch, and I have not received a refund after 2 months! This was their mistake and they have done everything they can to make this harder on me, the customer. On top of it all, the watch is cheap and had a really old interface. Save your time and hassle and go with any other product.

4 de setembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great product

Great product! Easy to use and good service! Would recommend for families who aren’t ready to get a cell phone for their kid

15 de julho de 2023
Avaliação não solicitada
logotipo da Lil Tracker

Resposta de Lil Tracker

Thank you so much for your positive feedback! We're thrilled to hear that you find our product easy to use and that you've had a good experience with our service.

Avaliado com 1 de um total de 5 estrelas

Cheap Chinese watch sold at a premium price

I paid the premium price for their Kids tracker watches because I thought this was a high-quality Canadian-made (or at least designed) and managed product.
It was not. It's the same Chinese watch that you can buy on Amazon for half the price, made by chinagpstracker.cc
Lil Tracker doesn't even have their own app. You need to download the generic app called SeTracker2, which stands at 2.5 stars, with hundreds of users complaining about even the basic functionality.
Such a disappointment.

3 de maio de 2023
Avaliado com 5 de um total de 5 estrelas

Great product for younger tweens and…

Great product for younger tweens and their parents. Customer Service has been very helpful!

12 de maio de 2023
Avaliação não solicitada
logotipo da Lil Tracker

Resposta de Lil Tracker

We're delighted to hear that you're enjoying our product and that our customer service team has been helpful to you!

Avaliado com 5 de um total de 5 estrelas

Just Fantastic!

Fantastic customer service and very quick to respond. They offer such great products for the entire family with convenience and quality. Would buy again!

17 de janeiro de 2023
Avaliação não solicitada
logotipo da Lil Tracker

Resposta de Lil Tracker

Thank you for your wonderful feedback! We appreciate your support and look forward to serving you again in the future.

Avaliado com 5 de um total de 5 estrelas

Great product and support

We have had great support from Lil tracker! They have helped us on a number of occasions. We love the product as do our kids.
We highly recommend lil tracker!

20 de janeiro de 2023
Avaliação não solicitada
logotipo da Lil Tracker

Resposta de Lil Tracker

Thank you so much for your kind words! Your satisfaction is our top priority, and we're always here to assist you whenever you need us.

Avaliado com 1 de um total de 5 estrelas

The kids gps watch does not work

The kids gps watch does not work. The gps location is always wrong, the sound guardian rarely works, and the app has adds you have to pay to be removed. I am so disappointed with this purchase. My other child has a different watch brand that is way more efficient. I reached out to customer service and have not heard back.

12 de janeiro de 2023
Avaliação não solicitada
logotipo da Lil Tracker

Resposta de Lil Tracker

Hello Solymar,

Thank you for taking the time to share your thoughts about your experience with Lil Tracker. We take all feedback and comments very seriously as we strive to satisfy all of our customers.

We want to note that we reached out via telephone and email to the contact information we have in your customer account on both Friday, January 13th, 2023, as well as Tuesday, January 17th, 2023, in an attempt to resolve the mentioned concerns. Please be assured that our devices work as promised, and we are proud of both our devices and our quality of customer service.

We're sorry to learn that you're unhappy with your purchase, but we're very hopeful and eager to assist you in order to turn this into a positive experience. You can always reach out to us at 1-866-683-6270 or at support@liltracker.com and we look forward to assisting you and to finding a satisfactory resolution.

Avaliado com 5 de um total de 5 estrelas

Amazing health Tracker!

I use the Lil Heath Tracker every day. I find it better than Apple Watch (I have both) for fitness and sleep tracking. Easy to use and a better product than apple. Highly recommend, especially for the price.

30 de dezembro de 2022
Avaliação não solicitada
logotipo da Lil Tracker

Resposta de Lil Tracker

We're thrilled to hear that you're finding our Health Tracker so beneficial for your daily fitness and sleep tracking needs! Thank you for your glowing recommendation, and we're honoured to be compared favourably to other leading brands. If you have any questions or need further assistance, don't hesitate to reach out.

Avaliado com 5 de um total de 5 estrelas

The device works very well and the…

The device works very well and the customer service is excellent. Highly recommend this product.

12 de dezembro de 2022
Avaliação não solicitada
logotipo da Lil Tracker

Resposta de Lil Tracker

We're delighted to hear that you're satisfied with the performance of our device and our customer service! Thank you for recommending our product. If you ever need further assistance or have any questions, feel free to reach out to us.

Avaliado com 5 de um total de 5 estrelas

The watches are a lifesaver for parents…

The watches are a lifesaver for parents who have kids who are starting to become more independent. I love that they are easy to use, have a GPS tracker and that my kids don't need an expensive smartphone to keep in touch with us.
And customer service is great too!

21 de novembro de 2022
Avaliação não solicitada
logotipo da Lil Tracker

Resposta de Lil Tracker

We're thrilled to hear that Lil Tracker watches have been a lifesaver for you and your family! Providing peace of mind while keeping kids safe and connected is what we strive for. Thank you for your kind words about our product and customer service. If you ever need assistance, don't hesitate to reach out.

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