Lilycuddles Avaliações 

41
O TrustScore é 2.5 de um total de 5

2,7

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I placed an order for an item expecting it to be delivered in the 2-7 working days. This was an item I was looking for quite promptly but couldn't find it anywhere else who would deliver so quick or... Ver mais

Avaliado com 5 de um total de 5 estrelas

Lilly cuddles. I brought the most amazing Cot that turns to a toddler bed which I cannot wait for it to arrive, the business owner himself delivered me a beautiful stand up Moses basket which I am tru... Ver mais

Avaliado com 1 de um total de 5 estrelas

Ordered a cotbed and wanted to cancel as per their site if it hasn’t been processed this can be done because it no longer was suitable. I have emailed them 3 times and called almost daily for a week a... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I can't tell you how impressed I was with our store visit today. The owner (apologies I never asked your name!) was attentive, helpful, kind and engaging. He had an absolute passion for what he was sh... Ver mais

Detalhes da empresa


Informações de contato

2,7

Ruim

O TrustScore é 2.5 de um total de 5

41 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,7

Todas as avaliações

(41)

0 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Poor communication!

Placed an order on 28/07/2022 and have had no updates since. I have emailed the sales email on the order confirmation and had no response. I have attempted to call the number 8 times and the call fails. I have submitted a contact form via the website. I just want to know where my order is?!

11 de agosto de 2022
Avaliação não solicitada
logotipo da Lilycuddles

Resposta da Lilycuddles

Hi,

Thanks for reaching out. We would like to apologise for the poor communication. I have investigated and my understanding is that your query has been dealt with and confirmation provided.

Once again, we apologise for the poor communication.

Regards

Avaliado com 1 de um total de 5 estrelas

THIS COMPANY IS A FRAUD!!

this company is a FRAUD!!! DONT BUY FROM THEM!!! we purchased a stroller which was faulty when folding. we contacted them within the return period to ask for a replacement or refund and they didn't answer the phones! then i managed to find them on instagram and messaged them and they said we have had staff shortages so could not answer and somebody will call you tommrw. 3 weeks on and im still waiting for this call. i messaged again and they have ignored my messages and not replied. i am now contacting the financial ombudsman to make a claim as this company is violating consumer rights by doing this. dont use them as if theres any issues they will never get back to you. We now have a stroller that we paid over £100 for and doesn't even fold when opened and have had to buy another one. absolutely disgraceful. can't believe they are allowed to advertise on all these platforms and noone has stopped them! i will definitely be taking this further as they are ripping people off!!!

4 de agosto de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

THIS MUST BE A SCAM

I purchased a baby gate for £50 with this company with fast delivery. 4 weeks ago, I have tried to email with no response, I have messaged via there website with no response, I have tried to call but the line is dead.

They are ignoring me and and have taken my £50.

This must be a scam, and still unresolved.
Do not purchase from this company.

22 de julho de 2022
Avaliação não solicitada
logotipo da Lilycuddles

Resposta da Lilycuddles

Hi Aaron,

First of all, we would like to apologise for your experience. We requested further information to allow us look into this further, but have not received one. However, I have investigated this further, and I have found that your order was indeed late, but a delivery was confirmed on 27 July at 17:22 with picture evidence of this.

Again, I would like to apologise for your experience and any inconvenience caused. We are a genuine small business with a focus on improving our communication and level of service; which we agree has fallen short of the standard we set in recent weeks.

Avaliado com 1 de um total de 5 estrelas

SCAMMERS!!!!

SCAMMERS DONT USE !!!!
No parcel sent and won’t reply to any messages. I’ve contacted the bank.

Disgusting stealing of parents to be.

6 de julho de 2022
Avaliação não solicitada
logotipo da Lilycuddles

Resposta da Lilycuddles

Hi Peggy,

Thank you for reaching out to us, and we are sorry to hear about your experience. We are a genuine company and have been delivering orders to parents since 2016.

I have investigated your order and we have confirmation that following your conversation with one of our team, you have had two separate orders out to you; both orders confirmed delivered on 8th July and 14th July respectively.

We understand and accept that there has been a flaw in our communication and service in recent weeks. However, we are working hard to improve our service and communication.

Once again, we would like to apologise for your experience and any inconvenience caused.

Regards

Avaliado com 5 de um total de 5 estrelas

Purchase and delivery was super fast

Purchase and delivery was super fast. Very easy to navigate their website and they are super friendly. The items I got were of great quality. I wish I could leave more than 5 stars.

6 de julho de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I’m very disappointed about this…

I’m very disappointed about this company.I ordered a Ickle bubba globe pushchair 240£ and I don’t recive the product.I tried to email them and call them and nobody answered.If someone can tell me how we can report them to stop their company maybe there are lots of peoples who past the same.This peoples have to stop scamming.Who will refund me 240£ ? Nobody!!!

13 de junho de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

FAKE WEBSITE they don't do refunds

FAKE WEBSITE they don't do refunds, no customer service either, don't order

I have tried contacting you via email many times. On your website it says 48 hours reply it’s been 5 days. Your return portal doesn’t work, it said to contact you, I have done this via phone which either says call failed or no-one answers and you have not replied to emails. Looking at reviews, many people are saying the same thing.

23 de maio de 2022
Avaliação não solicitada
logotipo da Lilycuddles

Resposta da Lilycuddles

Hi Olivia,

Thank you for reaching out to us, and also providing further information regarding your experience with us. I am sorry to hear about your experience and the service you have received. I have looked into your order, and it does show that your items were sent out and dispatched to you within the provided timeframe.

Saying this, I have asked a member of the team to call you to discuss this further. We can assure you that this is a genuine company and would be looking to get this resolved for you swiftly.

Again, I apologise for your experience and any inconvenience caused.

Regards

Avaliado com 5 de um total de 5 estrelas

recently bought a Joie travel cot at a…

recently bought a Joie travel cot at a really good price. Before purchasing, I was a bit worried because of the negative reviews I read. I called and spoke to a guy called Sam who was very helpful and reassured me. The Cot was delivered with no issue. I am happy with the service and feel this might just be a small business trying to find it's feet. Either way, I got my bargain😎

9 de março de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Delivery hasn’t arrived

I ordered the Munchkin baby swing from lilly cuddles on the 14th December. But I did not receive a confirmation email nor have I recieved the product! Tfe cmoany does noit trply to emails & the phone number is non-existent. I would like a refund! Terrible service

29 de dezembro de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

DO NOT ORDER FROM THIS…

DO NOT ORDER FROM THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!
Have not received my item, aren't replying to emails and number is fake! Absolute scam! Luckily I only spent £50 otherwise I would be disgusted. Reporting them!!

14 de dezembro de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

SCAM SITE

NO ITEM. NO REPLY TO EMAILS. NO REFUND. THIS IS A SCAM SITE. DO NOT USE THIS COMPANY !! ABSOLUTELY FURIOUS AND THEY HAVE LET DOWN MY NEPHEWS CHRISTMAS. APPALLING. AVOID THIS COMPANY LIKE THE PLAGUE

14 de dezembro de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

The company is fake

The company is fake, the product doesn't turn up, the phone number doesn't work and they don't email you back!! Complete and utter scam, do not buy from this company you will loose your money!

16 de novembro de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Utter waste of space

Utter waste of space. No parcel delivered after paying for next day tracked delivery. Nothing the day after either. No one answers to phone only a recorded message saying that no one is available to answer. Repeated emails no response. DO NOT ORDER FROM THIS COMPANY TOTAL SCAM !!

4 de novembro de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Scam Company

This Company is a joke if you can avoid to buy anything from them. I order my item on 22/09 and it should be delivered in 7 working days. It is nearly month later now and still not received my item and can’t contact them by phone and emails. When I checking order status on website it says processing. I got enough now so start a claim with paypal. Scam company.

17 de outubro de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

If I could give zero stars I would

If I could give zero stars I would. This is, hands down, the worst company I've ever come across. Absolutely zero communication, paid for next day delivery and a month later still nothing. No one answered the phone when I've tried multiple times not does anyone respond to emails. At a loss of what to do but it's money down the drain! Do not use this company!!

20 de setembro de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

This company doesn’t answer the phone…

This company doesn’t answer the phone or refund money paid. Do not order anything from them.

4 de maio de 2021
Avaliação não solicitada
logotipo da Lilycuddles

Resposta da Lilycuddles

Hi Christine,

I am sorry to hear you are unhappy with the service. Please accept our apologies for your experience. We can confirm that our phone line available and refunds are usually issued if due.

To allow us to resolve this issue for you, would you please send an email to sales@lilycuddles.co.uk and I will ensure someone looks into your query.

Once again my apologies for your experience.

Avaliado com 1 de um total de 5 estrelas

Worst online shop ever.

This is a terrible company. Ordered a dolls pram for our granddaughter at around £50 on 4th December 2020. They acknowledged the order and took our money and we never heard from them again. They don’t answer the phones and they don’t respond to emails. We had to raise a case through PayPal and only today, over 6 weeks later, has our money been refunded. Don’t touch this shower with a barge pole.

18 de janeiro de 2021
Avaliação não solicitada

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais