LK Bennett Avaliações 

6.369
•
O TrustScore é 3 de um total de 5

2,8

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Received a faulty item in April and customer service would not respond to me. Raised it via PayPal and Global e on behalf of LK Bennett let the clock run out so that the PayPal case would be dismissed... Ver mais

Avaliado com 2 de um total de 5 estrelas

Ordered two dresses. Arrived in a large, very battered and flimsy cardboard box, rolled up inside together in a single piece of tissue paper. Box was left outside in the rain so the dresses were damp... Ver mais

Avaliado com 5 de um total de 5 estrelas

Harper's concierge service - offered by LK Bennett at online checkout - is excellent! The lady that came (Anita, I believe) was very friendly and I'm sure would have offered great advice on style choi... Ver mais

Avaliado com 3 de um total de 5 estrelas

Updated: Have since had a response and a full refund, so have adjusted my score. 03.02.26 Has anyone had a successful refund in the last few days? I’ve received damaged goods, blue pen/biro o... Ver mais

Detalhes da empresa

  1. Loja de moda feminina
  2. Loja de Acessórios de Moda
  3. Loja de Calçados

Escrito pela empresa

LK Bennett stands for enduring style and confidence, we design for those who want to look effortlessly polished and feel their best. All of our collections are designed in-house with a distinctive handwriting that combines signature detailing with striking colours, distinctive prints and flattering fit and a quality that is designed to be treasured. We want to empower and inspire confident femininity for a new era of women's women.


Informações de contato

2,8

Bom

O TrustScore é 3 de um total de 5

6 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,8

Todas as avaliações

(6.369)

48 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

I really enjoyed using the LK Bennett…

I really enjoyed using the LK Bennett website and searching for a wedding outfit for my daughter’s wedding. I am delighted with my purchases, a jacket and dress and I look forward to wearing them. The quality is excellent and the style perfect for my intentions. Prompt delivery and carefully packaged. I recommend this company and I will be shopping again!

22 de agosto de 2024
Avaliado com 1 de um total de 5 estrelas

I ordered two pairs of shoes to collect…

I ordered two pairs of shoes to collect at store. I was notified the shoes had been delivered and my husband went to the store to collect. He was only given one pair and after a few calls and email to chase up I was informed that the shoes were returned and that if I wanted them I would have to order again despite having already paid for them! Not great customer service when I complained about this. Didn’t seem to care but possibly because the email is answered by a bot!

22 de agosto de 2024
logotipo da LK Bennett

Resposta da LK Bennett

Hello,

Thank you for your review. I am sorry to hear that one of your items have been returned. We can see that one of our agents from Customer Service was assisting you.

Kindest,
LKB

Avaliado com 3 de um total de 5 estrelas

Delivery delay

I wasn’t impressed with the delay in delivering the dress l ordered by delivery people. The dress was lovely.

22 de agosto de 2024
logotipo da LK Bennett

Resposta da LK Bennett

Hello,

Thank you fot your review. We are sorry to hear that there was a delay with your delivery and we apologise for the inconvenience this might have caused. We have refunded the delivery cost of your order as an apology for the delay.

I hope you enjoy your wearing!

Kindest,
LKB

Avaliado com 2 de um total de 5 estrelas

Shocking lack of comms and info

Good Postage, email comms are the only two things one would expect when shopping online and neither was sufficient. No clarity on separate parcels, no consistency on packaging, no comms on order process or shipment. I once shopped from a fraduelent website by mistake, even they provided more info than LK bennett on online order.

21 de agosto de 2024
logotipo da LK Bennett

Resposta da LK Bennett

Hello,

Thank you for your review. 

To offer our customers the best stock availability, we do dispatch from multiple parcels.

We do thank you for your feedback and we are looking to improve for the future. 

Kind regards,
LKB

Avaliado com 1 de um total de 5 estrelas

The blouse looked lovely online and…

The blouse looked lovely online and very feminine. However when I tried it on the neckline didn’t sit well and the sleeves weren’t long enough. I tried undoing the button to extend the ‘V’ neckline but that didn’t make any difference to the way it sat on me. I was vey disappointed and had to return it.

21 de agosto de 2024
logotipo da LK Bennett

Resposta da LK Bennett

Hello,

Thank you for reviewing your recent purchase.

We're so sorry to hear that this item didn't fit as you hoped, we are not always able to guarantee a good fit for every size and shape and we were sorry to hear that it hasn’t been correct for you this time.

We will communicate this information shared internally for future development.

If you need any further help or advice, please do let us know.

Best Wishes
LKB

Avaliado com 1 de um total de 5 estrelas

I ordered 3 shoes but received 2 and an…

I ordered 3 shoes but received 2 and an apology for the 3rd one not being available meanwhile at the point of purchase I could add to my cart. Even till now its still available to order.

21 de agosto de 2024
logotipo da LK Bennett

Resposta da LK Bennett

Hello,

Thank you for your review. I am sorry to hear that one item of your order got cancelled. Sometimes our website does not update the stock availability quick enough and some orders do end up being cancelled if we are unable to fulfil.

We apologise for any inconvenience it might have caused.

Best,
LKB

Avaliado com 1 de um total de 5 estrelas

I still have not received my order…

I still have not received my order despite being told by Dpd over a week ago that they were about to receive it from lk bennet

21 de agosto de 2024
logotipo da LK Bennett

Resposta da LK Bennett

Hello, 

Thank you for reaching out to us about your order. 

We're so sorry to hear that you hadn't received the order. 

One of our Cusstomer Care agents is looking into this for you and will be in touch as soon as possible. 

Best Wishes, 
Lauren

Avaliado com 1 de um total de 5 estrelas

Zero customer service

Zero customer service! How do you get a response from this company?! I have a query regarding LK Bennett borrowed. I ended up speaking to an off shore call centre who were no use whatsoever. I emailed this company last week and still my query has not been resolved.

Obviously this high end company don’t care about their customers!!

22 de agosto de 2024
Avaliação não solicitada
logotipo da LK Bennett

Resposta da LK Bennett

Hello, 

Thank you for reviewing us, and I'm sorry to hear that you have not been able to get through to us. 

For all queries relating to LK Borrowed, we kindly ask you to contact the customer support team on support@LKBorrowed.com (mailto:support@LKBorrowed.com) or telephone 0808 189 0678. The lines are open Monday to Friday 9am to 5pm.

You might also be able to find an answer for your question from here
https://support.lkborrowed.com/hc/en-us

Best, 
LKB

Avaliado com 1 de um total de 5 estrelas

Broken return link- unable to return items!!

LK Bennett’s return link will only let me return one of my items! And they are not replying to their emails so I cannot return my items!! I also paid for one item to be returned via a collected tracked return and I got no email to confirm this and no one arrived to collect the item!

20 de agosto de 2024
logotipo da LK Bennett

Resposta da LK Bennett

Hello,

Thank you for your review, 

We are sorry to hear that you had difficulties with our return portal. I can see Customer Care has already helped you out with your return.

Kindest,
LKB

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