Received a faulty item in April and customer service would not respond to me. Raised it via PayPal and Global e on behalf of LK Bennett let the clock run out so that the PayPal case would be dismissed... Ver mais
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Veja o que dizem as avaliações
Ordered two dresses. Arrived in a large, very battered and flimsy cardboard box, rolled up inside together in a single piece of tissue paper. Box was left outside in the rain so the dresses were damp... Ver mais
Harper's concierge service - offered by LK Bennett at online checkout - is excellent! The lady that came (Anita, I believe) was very friendly and I'm sure would have offered great advice on style choi... Ver mais
Updated: Have since had a response and a full refund, so have adjusted my score. 03.02.26 Has anyone had a successful refund in the last few days? I’ve received damaged goods, blue pen/biro o... Ver mais
Detalhes da empresa
Escrito pela empresa
LK Bennett stands for enduring style and confidence, we design for those who want to look effortlessly polished and feel their best. All of our collections are designed in-house with a distinctive handwriting that combines signature detailing with striking colours, distinctive prints and flattering fit and a quality that is designed to be treasured. We want to empower and inspire confident femininity for a new era of women's women.
Informações de contato
London, Reino Unido
- 020 4524 3041
- customer.care@lkbennett.com
- www.lkbennett.com
2,8
Bom
6 mil avaliações
Sem histórico recente de pedidos de avaliações
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Terrible customer service
I spent over £1000 on an order. I only received 1 item from the order with no update as to when anything else was coming
I contacted customer services and they told me “don't worry it’s coming” a week later I contacted them again to ask for details of when it was coming only for them to tell me it some of it been delivered (with no delivery confirmation and no sign of the delivery) and that the rest of the order would be cancelled as “they couldn’t locate it”
I would not recommend LK Bennett
18 de agosto de 2024
Avaliação não solicitada
Resposta da LK Bennett
Hello,
Thank you for sharing your feedback.
We regret to learn that you have encountered problems with your order.
Please accept our apologies for the unsatisfactory service you experienced and for any trouble this may have caused.
We have noted that one of our agents is currently investigating this matter and will reach out to you soon with an update.
Kind regards,
LKB
This is my first time ordering from LK…
This is my first time ordering from LK Bennett and honestly will be the last. Given I spent well over £1000 I’m still yet to receive the items that I’ve been charged for. I have emailed customer services so many times with no answer. I will have to take this up with my credit card company to ensure that I am not paying for items I haven’t received. This is the worst customer service that I have received in a long long time and given it supposed to be a premium brand, I am disgusted, by the lack of care. It’s tantamount to fraud because I’ve paid for something I haven’t received. Avoid.
26 de agosto de 2024
Resposta da LK Bennett
Hello,
Thank you for your review.
I am sorry to hear that you have not received your order yet and we apologise for the inconvenience this might have caused. I can see that one our agents from Customer Care is assisting with your delivery.
Kindest,
LKB
Slow delivery
Slow delivery. Also, don’t think I should pay £4.95 to return sale items. Don’t know anywhere else that charges for returns- sale items or not.
26 de agosto de 2024
Resposta da LK Bennett
Hello,
Thank you for reviewing your recent order with us.
We're sorry to hear that you're unhappy with our Sale returns policy.
We do charge for sale item returns as due to the level of discount applied to the items, particularly during our recent Archive Sale, items were up to 70% off. If your order contains a Sale item this will be chargeable.
Best,
LKB
Easy to order
Easy to order, fast delivery and beautifully packaged. My dress was just as the website said and more. Wasn’t sure at first as I had never worn green before but my dress was beautiful….thank you.
25 de agosto de 2024
I paid for next day delivery and items…
I paid for next day delivery and items didn’t arrive for 5 days, too late for event, I’ve then had to pay for return, it’s been 8 days since I took them to be returned and still haven’t received notification that I will be refunded, I would never order from you again this service is extremely poor compared to others
12 de agosto de 2024
Resposta da LK Bennett
Hello,
Thank you for your review.
We do offer DPD next working day delivery for orders placed before 12pm Monday to Friday.
Orders placed after 12pm Friday, and any time on Saturday and Sunday will be dispatched on Monday for delivery Tuesday.
This is noted on the delivery page of our website and at the check out.
From checking our system, we can see that your order was placed on the Saturday, so it sadly missed the cut off same day dispatch.
We offer free returns for our Full Price items, however Sale item returns are chargeable. This is because of the level of discount applied to the Sale items, as they are classed as clearance products. If your order contains a Sale item the return is chargeable, if you wish to return.
This information is available for all customers to read and be aware of at any point during their purchase at the bottom of our website under our Help
Centre section.
We would also like to confirm, that it can take up to 14 days from the day the return arrives at the warehouse, for the refund to reach your account. Once your refund has been processed, you will receive an email to confirm this. Thank you for your patience and understanding.
If for any reason the refund exceeds the time frame, please do let us know.
Best Wishes,
LKB
The shoes ordered look exactly the same…
The shoes ordered look exactly the same as on the picture. There was little delay in the delivery otherwise all good.
24 de agosto de 2024
1st delivery arrived open and no paper…
1st delivery arrived open and no paper work. Second delivery arrived a few days later. No message to say the delivery was coming in sperate deliveries. I also received an email saying one item wasnt in stock having ordered it. Surprised your systems arnt more forward in a. Accurate stock levels and b. Communicating when orders are part shipping.
23 de agosto de 2024
Resposta da LK Bennett
Hello,
Thank you for your review.
We are sorry to hear you are disappointed with your order.
To offer our customers the best stock availability, we do dispatch from multiple parcels.
I am sorry to hear that an item was cancelled from your order, please accept our apologies for any inconvenience caused.
Unfortunately, it can sometimes take a little longer to update the stock levels on our website which means some orders might end up being cancelled once they reach the warehouse.
Kind Regards
LKB
The most gorgeous comfortable shoes ever
23 de agosto de 2024
The items purchased are perfect
The items purchased are perfect. Delivery was fast, I am delighted.
23 de agosto de 2024
The sandals were a perfect fit and…
The sandals were a perfect fit and arrived when promised with all the corresponding communication arriving on time
23 de agosto de 2024
Not my usual experience with LK Bennett
I received a faulty item and I was informed that another item was out of stock although it was shown as available for two days after I received the aforementioned email. I returned the faulty item for a full refund but nobody ever replied to my emails about the other item.
23 de agosto de 2024
Resposta da LK Bennett
Hello,
Thank you for sharing your feedback.
We regret to learn that you received a defective item and that another item was cancelled; we sincerely apologise for this.
Our team should be inspecting each item prior to dispatch to guarantee it is in excellent condition, and we acknowledge that we did not meet that standard in this instance. We truly apologise for any inconvenience this may have caused.
We are also sorry an item was cancelled. Unfortunately, it can sometimes take a little longer to update the stock levels on our website which means some orders might end up being cancelled once they reach the warehouse.
We do again apologise for the issues encountered.
Kind Regards,
LKB
Cannot speak to anyone in customer services!
I ordered three dresses. The payment was taken for all on them in two separate transactions but I haven’t received one over a week later! I have emailed them three times with only one response saying they are looking into what has gone wrong! I have tried calling on numerous occasions but they say email and they will help! Unfortunately I cannot get any help or my money refunded!
23 de agosto de 2024
Narrow!!!!!
I ordered a size up on the shoes, as I have a fairly wide foot. They were still far too narrow and in the description there was no indication that the shoes would be that narrow.
Then I had to pay for the return - not happy and will not be buying from LK Bennet online again
22 de agosto de 2024
Resposta da LK Bennett
Hello,
Thank you for your review.
We are sorry to read that the shoes have not been a perfect fit on this occasion.
We do our upmost to ensure we are developing our products to cater to a multitude of differences but unfortunately, as everyone’s feet are different, its hard to guarantee a perfect personal fit each time.
We will communicate this information shared internally for future development to monitor and improve the LKB standards.
Best Wishes,
LKB
Professional prompt customer services
Professional prompt customer service, dry happy.
Regards
Maureen
22 de agosto de 2024
Resposta da LK Bennett
Hello,
Thank you for your review. I am sorry to hear that there is a delay with your order and we apologise for all the inconvenience this might have caused. I can see that one of our agents from Customer Care is looking into this for you.
Kindest,
LKB
Beautiful clothes and footwear
Beautiful clothes and footwear, l love shopping at LK Bennett ❤️
22 de agosto de 2024
Both items were perfect
Both items were perfect, fit colour etc.
Delivery was very good and they both gave 1hour time slots. All in all a very good experience.
22 de agosto de 2024
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