LK Bennett Avaliações 

6.369
•
O TrustScore é 3 de um total de 5

2,8

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Received a faulty item in April and customer service would not respond to me. Raised it via PayPal and Global e on behalf of LK Bennett let the clock run out so that the PayPal case would be dismissed... Ver mais

Avaliado com 2 de um total de 5 estrelas

Ordered two dresses. Arrived in a large, very battered and flimsy cardboard box, rolled up inside together in a single piece of tissue paper. Box was left outside in the rain so the dresses were damp... Ver mais

Avaliado com 5 de um total de 5 estrelas

Harper's concierge service - offered by LK Bennett at online checkout - is excellent! The lady that came (Anita, I believe) was very friendly and I'm sure would have offered great advice on style choi... Ver mais

Avaliado com 3 de um total de 5 estrelas

Updated: Have since had a response and a full refund, so have adjusted my score. 03.02.26 Has anyone had a successful refund in the last few days? I’ve received damaged goods, blue pen/biro o... Ver mais

Detalhes da empresa

  1. Loja de moda feminina
  2. Loja de Acessórios de Moda
  3. Loja de Calçados

Escrito pela empresa

LK Bennett stands for enduring style and confidence, we design for those who want to look effortlessly polished and feel their best. All of our collections are designed in-house with a distinctive handwriting that combines signature detailing with striking colours, distinctive prints and flattering fit and a quality that is designed to be treasured. We want to empower and inspire confident femininity for a new era of women's women.


Informações de contato

2,8

Bom

O TrustScore é 3 de um total de 5

6 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,8

Todas as avaliações

(6.369)

48 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Classic & Cute

Bought the Jemima Blouse. Beautiful, quality item. Bought in sale & had 15% off on top so delighted. It’s a pop over top so front buttons don’t undo which is great as there’s no gaping. Also photos look like the buttons are all different colours but they are all gold. I d say comes up a bit small so size up. Came beautifully wrapped & arrived on time.

14 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

rediscovering LK Bennett

I rediscovered LK Bennett after a few years of shopping elsewhere. The dress I purchased is beautiful it fits perfectly and the fabric is luxurious. I was very happy with the online ordering process and the delivery was quick and on schedule. Having considered all the positives of my purchase I do feel that the clothes are expensive and only affordable for special occasions. I waited for the sale to make my purchase and just hoped it was still available in my size.

5 de setembro de 2024
Avaliado com 3 de um total de 5 estrelas

I bought a pair of trousers in the sale…

I bought a pair of trousers in the sale - original price was £230, to collect in store. They went missing for a while but when they eventually arrived in store, they were crumpled and screwed up in a bag, looking like a donation to a jumble sale. I have taken them to the tailor for alteration to the length and pressing. I would have liked my purchase to be treated with more care, either placed on a hanger or carefully wrapped.

3 de setembro de 2024
Avaliado com 1 de um total de 5 estrelas

No one replied to my email

No one replied to my email, submitted via help page. I received my parcel but no one bothered replying to my query about VAT for Guernsey.

2 de setembro de 2024
logotipo da LK Bennett

Resposta da LK Bennett

Hello,

Thank you for your review.

We are sorry to hear no one got back to you about your query. 

Unfortunately, as we do not export to Channel Islands with 0% VAT we are unable to remove or refund the value.

We do always look at ways of improving our services and hopefully we will be able to offer that to our customers in the future.

Kind regards
LKB

Avaliado com 2 de um total de 5 estrelas

Unfortunately you choose to use Evri

Unfortunately you choose to use Evri, I have not had the order, I would strongly recommend you change courier company, apologies for low mark.

2 de setembro de 2024
logotipo da LK Bennett

Resposta da LK Bennett

Hello,

Thank you for sharing your feedback.

We regret to learn about the problems you've encountered with your order. I can confirm that one of our agents is currently investigating this matter and will reach out to you soon.

In the meantime, we would like to extend our heartfelt apologies for the unsatisfactory service you experienced on this occasion and for any trouble it may have caused.

Best wishes,
LKB

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

When Evri damaged my order from LK Bennett beyond repair, LK Bennett immediately dispatched a replacement item. Customer services were courteous and efficient. The black cardigan in question is of an excellent quality and will be a used addition to my wardrobe.

30 de agosto de 2024
Avaliado com 1 de um total de 5 estrelas

The quality was rubbish especially for…

The quality was rubbish especially for the amount I was paying! The button holes were already fraying when they arrived new (I wouldn’t even expect that level of poor quality from a cheaper store) and because I paid with Apple Pay they wouldn’t let me return it at a shop so now I have to pay £4.95 to post it back to them?? Absolute garbage

4 de setembro de 2024
Avaliação não solicitada
logotipo da LK Bennett

Resposta da LK Bennett

Hello,

Thank you for sharing your feedback.

We regret to learn that you encountered a problem with your order. Please accept our sincere apologies.

While we hope that your LK Bennett purchase is in good condition, we understand that sometimes issues can arise.

We recommend contacting Customer Care if you receive a defective product, along with a photo, so they can assist you further.

Best,
LKB

Avaliado com 1 de um total de 5 estrelas

Postage refund

I wish I had read some of the reviews before ordering from this company. Both items ordered in last 2 weeks reduced items , both were out of stock I was informed ( after paying ) I’m told refund on its way , it appears no postage refunded! Constantly tried to telephone , cut off or recorded message , e mailed them , obviously didn’t read said refund on way, no mention postage , in stock now full price ! I won’t order again

4 de setembro de 2024
Avaliação não solicitada
logotipo da LK Bennett

Resposta da LK Bennett

Hello,

Thank you for your review. 

I regret to learn that your orders were cancelled, and I apologise for any trouble this may have caused.

At times, it may take a bit longer to refresh the stock levels on our website, which can result in some orders being cancelled once they arrive at the warehouse.

I would like to reassure you that you have not been charged for any of the cancelled orders.
The funds may still appear as pending in your account, but your bank will release them shortly if they haven't done so already.

Once again, I apologise for any inconvenience this may have caused.

Best,
LKB

Avaliado com 1 de um total de 5 estrelas

LK Bennett online - 11 days and my item has still not shipped.

I was finally informed my package had gone missing. I was further informed I would be refunded. I received a refund for the missing item but not the postage. I order two items -I am later told one is out of sock and the other item is lost and 12 days later and I am still responsible for the postage. I would never shop with LK Bennett again!

11 days and my item has still not shipped. Customer services have been polite and helpful but 11 days is not acceptable after taking a customer's money.

26 de agosto de 2024
Avaliação não solicitada
logotipo da LK Bennett

Resposta da LK Bennett

Hello,

Thank you for your review. 

We are sorry to hear about the issues with your order.

At this time, we would like to offer our sincerest apology for the poor service you have had with us on this occasion and for any inconvenience caused.

If there is anything we can help with, please do let us know and email us at Customer.Care@lkbennett.com. 

Best wishes
LKB

Avaliado com 5 de um total de 5 estrelas

First class service

From not being able to find on line what I wanted to going into Kingston and the lady there finding the bag I wanted in another store and then receiving it with in 2 days . Brilliant service from start to finish

27 de agosto de 2024
Avaliado com 1 de um total de 5 estrelas

My item never arrived and customer…

My item never arrived and customer service is practically non existent

25 de agosto de 2024
logotipo da LK Bennett

Resposta da LK Bennett

Hello,

Thank you for your review.

We are sorry to hear that you have not received your order yet and we apologise for the delay., I can confirm your order has now been delivered and we hope you enjoy your wearing.

Kindest,
LKB

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