Loganair Avaliações 

Can't rate this airline high enough.
The flight was cancelled 2 days in a row, however, they gave us first class treatment in Glasgow airport whilst we waited for a flight to be available. Hotel, breakfast, 3 course dinner.
It was like being on holiday whilst waiting for our holiday.
They responded to an email within 30 min and changed our return flight to a later time for free, giving us back a little of the time we lost in the beginning.
Here is a company that could teach every other airline what amazing customer service is 😊

After reading the mostly horrific reviews I was filled with angst right up boarding time expecting either a delay or cancellation for my EDI/NQY flight and although it was 30 mins late boarding we actually arrived just 5 mins late into NQY. Cabin is old and needs updating (to allow for charging ports) etc. Albeit it was a pleasant flight and the complimentary drink and snack was sufficient. Now I’ve yet to return on the 3rd November so will see what happens with that flight as I still don’t have a lot of confidence in them. I’ll be back!!!!!! The rating may change!
Returned 3rd November with another small delay of 20 mins so nothing too bad. Flying with them in February to Esjberg so hoping it goes just as smoothly. Just please update the aircraft.

Flight got cancelled from Dublin due to weather, understandably and we expected it so waiting for them to say how they would then deal with it and possible put on another flight but no. We had to rebook to another flight ourselves, there weren’t any. No one was at the airport to deal with the cancellation. Phone number was ringing out. Finally got through to someone and they offered us an another flight in 4 days time! Ended up getting a 2 hour bus to Belfast and flying home with another air line. Now have to claim refund. Really poor communication and service.

Discrimination - Denial of travel because of lack of acceptable ID
Flight Company -Logan Air
Flight number - LM0691
Date of intended travel -27th Sept 2024
Booking reference - 682 2304237999/1
Airports - Manchester T3 to Newquay
My daughter was traveling to Newquay on Friday 27th September 2024. Attached is a photo of my daughter starting her travel, you will see Wheelchair, bag, & handbag wrapped up against the cold.
She has been disabled since birth as she was born with cerebral palsy which affects 4 limbs, so she is a quadriplegic. Because of her disability she has been fully wheelchair dependant since her children were born 25 years ago. She called all the airlines to ask which would allow her wheelchair on board as her electric chair has a battery, so she needed to request if this was allowed in the hold. Logan Air called back and discussed her chair and the battery and agreed they could accept this.
When she reached the check-in, she was asked to provide ID.
She does not travel abroad – so she has no passport
She does not drive – so she has no driving license
She gave her Visa Debit card – but then they asked for credit card – she does not have credit card as her budget is only funded by her disability allowance
They then said we need 2 ID so she showed her online banking statement, but they refused!! They agreed the payment came from the bank account she showed them
She was turned away and told all the information is in the small print!!!
I am not saying she has been discriminated due disability however she has been discriminated due her economic position i.e. She has no credit cards due to her financial position; she has no photo ID as there is not a need for this in UK
Born in Britain yet refused transport within her country of birth due to no ID – can you think of groups that arrive in Britain without ID and they are moved around UK without any formal identification?????
Britain does not require photo ID as part of our constitution.
She has been refused a refund of her ticket as the staff say it’s her fault.
Logan Air – shame on you I will post this everywhere I can

If I could give less than 1 star , I would, they effectively dumped this 86 year old, disabled lady , with hearing loss on a station. to travel hundreds of miles on a train. ! disgusting people. then lied, and lied. to cover their tracks. avoid Loganair. last year they were up for sale. shame it didnt go through.

A few days before my flight, I needed some advice from customer services. I was pleased how quickly my call was connected to an advisor who answered all my questions and gave me useful information I wouldn't have otherwise asked for.

I hope all goes as well with the journey.

A massive thank you to Deborah who was looking after the cabin on my flight, she went above and beyond for me, I was flustered with all my motorcycle gear on such a small plane, she was so kind and helpful and did not stop smiling the whole flight, a superstar and an absolute asset to Loganair.
First time flying with Loganair! Absolutely first class experience and service second to none. From check in with the Menzies staff at Glasgow, the Loganair pilots and the staff welcoming passengers at Benbecula! So good, I’ll be flying over sailing in future! Thanks Loganair!

Excellent flight today from Derry to Heathrow, complementary tea,coffee,water, biscuit or chocolate bar.

First experience and very impressed, cabin tight but that is to be expected with only a 2 1 seat configuration.

Flight attendant Jacqueline was superb!

I flew from Edinburgh to Southampton and returned two weeks later. No problems whatsoever. On time staff at check in very pleasant and helpful. Cabin staff very good and attentive. Can’t understand the negative reviews. We had a first class trip both ways.

I flew from Liverpool to the Isle of Man and back today and had a generally very positive experience. On the way there the flight was delayed by nearly three hours and communication about that could have been better, but I understand that delays are unavoidable sometimes. Once on board it was a really good experience, I'm a very nervous flier and this was my first time flying in several years. I was very anxious particularly on the way there, but the cabin crew were incredibly helpful and reassuring. One in particular, who had only completed her training a few weeks ago, was brilliant and explained to me everything that was happening which really helped and made coming back that bit easier. All the cabin crew were very friendly and professional, absolutely couldn't fault them.

Flew with Loganair from Bristol to Aberdeen on Thursday and back yesterday Sunday 11th August 2024. Excellent service thoughout our checking in and on the aircraft, would certainly recommend and will fly with them again.

I flew from Heathrow to City of Derry airport. The flight departed and arrived slightly over three hours late. I have pictures showing the time of arrival on the arrivals board at City of Derry and have verified this with an independent flight tracker website.

Loganair are still claiming that the flight was only delayed by two hours and 41 minutes and have given me a screenshot from their internal tracking system, claiming that the flight landed at 12:56pm. Given that I know we were still in the air at this time, this tells me that their internal tracking system is inaccurate. Frankly, I don't think it's safe to fly with an airline whose tracking systems are inaccurate by more than twenty minutes, because I don't trust that they're passing accurate data to air traffic control.

Loganair's Customer Service Department have been unhelpful and have stuck to the party line, despite photographic evidence that they are in the wrong.

Do not fly with this airline.

I only found out by chance that Loganair had changed my booking without informing me. On contacting them I was told that it was the fault of my computer that I did not receive details of the change, however, I receive all of their other emails that they send me. The staff were not intersted in my complaint.
Now instead of flying from Glasgow we have to make our way to Edinburgh by public transport with suitcases , not something to look forward to for 2 older people., and I had to paid for an airport hotel.

TO ALL AT LOGANAIR WHO, THROUGHT THE DEVELOPEMENT & IMPLEMENTION OF POSSIBLY THE MOST DELIBERATELY OBSCURE CANCELLATION POLICY IN EXISTENCE - LOGANAIR DON'T HAVE ONE, BUT THEY'LL KEEP YOUR MONEY ANYWAY IF YOU CAN'T MAKE THE FLIGHT,YOU OUGHT TO BE ASHAMED OF YOURSELVES FOR RIPPING TWO PENSIONERS OUT OF £400. You have been groomed into doing the dirty work of company executives & shareholders by brainwashed managers & trainers & the only reward you will get for it is to be treated as badly. Your salary is paid on the back of other peoples misfortunes. Get out now, before you are pushed & find you have been ripped off too.

One of the worst airlines I have ever come across - overpriced, poor cabin, pilots are not funny.

Sort your stuff out and your customer service is shocking - reduce your wait time - employ more staff.

So bad so bad - don’t think anyone cares at Loganair - have they checked their trust pilot scores.

Comon the CEO of Loganair sort your operations

Absolutley disgusting company.

Flew just over an hour into Ireland mine was the only bag not delivered. As with all airlines you are their victim and they owe you nothing despite their legal responsibilities.

I landed at 11am there was a flight 4 hours after I landed but do you think they sent my bag? No no no.

The flight at 9pm however, oh yes now we've wasted an entire day of your trip and held you hostage at your accommodation waiting for a non existent phone call for your non existent baggage that you should have had in the first place.

Avoid this airline at ALL costs.

I am a wheelchair user and was booked to travel from Edinburgh to Sumburgh last week. I had requested online accessible support and arrived to check in early. My wheelchair has lithium powered batteries. I presented my travel certificate which testifies that the batteries can be deactivated and are confirmed safe to fly . I would have entered all this info online when booking assistance but it was not requested. At check in there was no attempt made to be helpful to understand and allow me to prove that the wheels are perfectly safe and authorised.Instead i was dealt with in a harsh judgemental manner with no interest in trying to board me. Bizarrely they told me i could fly the next day without explaining the logic.

My hope is that the airline will learn and treat other disabled customers with more empathy and common sense.

My fear is that they will instead trot out a standard line about their top priority being safety, which is not the case as i had the necessary certificate and have flown without issue with BA, Ethihad and Thai air in the past year.

Flying from Kirkwall to Heathrow, there was a medical emergency after Dundee. Although the passenger seemed okay we turned around and landed at Edinburgh. I guess there are rules about this. After landing at Edinburgh we were told to return to the gate at 6.30 pm (an hour after arriving) for an announcement. By 7.30 still no announcement and we were grabbing any airport staff to try and get info. The loganair office had closed at 6 so no help there. Then we heard an airport announcement that a flight was leaving at gate 7. They’d commandeered the Cardiff flight to take us to Heathrow. Sorry Cardiff passengers. Even then, we sat on the tarmac for 1/2 hour with no updates from the cockpit. We eventually got to Heathrow 4 hours late. I understand emergencies happen but communication from Loganair was absolutely abysmal. Also, they didn’t tell the guy who’d been ill that he’d need to be signed off by a doctor before he could get on the replacement flight so heaven knows what happened to him.

Currently sitting at Heathrow. Flight to Dundee rescheduled to Edinburgh 6.50 pm departure to 9.30 pm departure. Apparently incoming flight diverted to Edinburgh causing delay. Fair enough but get some staff to inform passengers rather than emailing with contact numbers of closed office. Shocking customer service. Whole point of using Dundee is to avoid going to Edinburgh. Disgraceful way to treat your clients

My poor son fell victim to Logainair's cancellation of the Stornoway to Glasgow flight yesterday. No time to arrange alternative travel, he missed out on a weekend with friends and a concert in Hampden and he is absolutely devastated. The "service" you are providing to our islands is pitifully poor and you should honestly be ashamed!