Loganair Avaliações 

Resposta da Loganair

1 de dez. de 2025

Thank you for taking the time to share your feedback. We greatly appreciate your loyalty over the past 10 months and are truly sorry that your recent experiences have not reflected the high standards you previously enjoyed.

To clarify, all flights purchased with Loganair are non-refundable, and our policies regarding schedule changes are outlined in our Conditions of Carriage. These terms are designed to ensure fairness and transparency for all customers.

In this instance, the change to your flight departure time—while understandably inconvenient—falls within the permitted threshold of up to five hours. As your change was under this limit, it does not qualify for a refund under our policy. However, you are entitled to a free change to the flight’s departure date and/or time.

We sincerely apologise for the disruption to your journey from Birmingham and understand how frustrating delays and or cancellations can be, particularly when communication does not meet expectations. Cancelling a service is always our last resort, and our priority is to get customers to their ticketed destination safely and as soon as operationally practical. Please be assured that your experience has been shared with our operations and customer service teams to help us improve how we manage and communicate during such situations.

Thank you again for bringing this to our attention. We hope to restore your confidence in Loganair and look forward to welcoming you on board again soon. ^JH

Resposta da Loganair

25 de nov. de 2025

Hi Raeesa,

Thank you for your feedback, and we're sorry to hear about your experience.

This is certainly not the level of service we aim to provide. To allow us to investigate this further with our ground handling agents in Manchester, we kindly ask that you reach out to our Customer Relations Department via the Help Centre link below: https://www.loganair.co.uk/customer-support/

We understand how frustrating this situation must have been, and we appreciate you taking the time to share your concerns. Our team is committed to reviewing this thoroughly and ensuring appropriate follow-up.^JM

Resposta da Loganair

3 de nov. de 2025

Thank you for your feedback. Please accept our sincere apologies for the delay to your flight and for any service that fell below your expectations.

We understand how frustrating it can be when updates are not clearly communicated. While not all airports provide delay information via Tannoy announcements, updates on flight departures are advised via the flight information display screens within the airport. Flight status information is also available directly on the Loganair website.

We appreciate that you had another flight to catch; however, as this was not a connecting flight booked on the same ticket as your Loganair journey, we are not responsible for, and have no liability for, travel beyond your Loganair booking.

We understand the importance of reliable and accessible air travel, especially for the communities we serve. That’s why we continually work to improve our network and support regional connectivity. We're proud to share that for the second quarter of this year (April–June), the Civil Aviation Authority recognised Loganair as the most punctual airline in the UK, reflecting our commitment to dependable service.

We acknowledge there’s always room for improvement and are actively working to enhance the overall customer experience.

Thank you again for sharing your concerns. ^JH

Resposta da Loganair

31 de out. de 2025

Hi Adrian,

Thank you for your feedback, and we're sorry to hear about your experience. This is certainly not the level of service we aim to provide, especially during times of disruption.

To allow us to investigate this further with our ground handling agents, we kindly ask that you reach out to our Customer Relations Department via the Help Centre link below:

https://www.loganair.co.uk/customer-support/

We understand how frustrating this situation must have been, and we appreciate you taking the time to share your concerns. Our team is committed to reviewing this thoroughly and ensuring appropriate follow-up.^JH

Resposta da Loganair

9 de out. de 2025

We're sorry to hear that your experience at our check-in desk did not meet your expectations. We understand the importance of receiving proper documentation for your transactions.

Your complaint and request for a receipt were received two days ago and are currently being processed. As with all customer concerns, we handle complaints in chronological order to ensure fairness and consistency. When you submitted your complaint along with your reference number, you would have received a notification outlining the current response time from our Customer Relations Team.

We understand your frustration, but posting a review less than two hours after submitting your complaint and describing the situation as a "disaster" feels premature and somewhat disproportionate.

Our team is actively working through cases in the order they are received, and we appreciate your patience as we resolve this for you. ^JH

Resposta da Loganair

3 de out. de 2025

Hi Clare,

Thank you for your review. We apologise for the disruption you experienced during your journey.

We can confirm that your claim has been received. As you've submitted a formal complaint regarding the disruption to your flight — not just a compensation claim — this requires a full investigation involving all relevant parties. Our team is working through cases in chronological order and will reach out to you as soon as their investigation is complete.

We understand how frustrating delays in communication can be, especially after such a challenging travel experience. Unfortunately, your journey took place during Storm Floris, which brought wind gusts of up to 85mph as reported by the Met Office. This caused widespread disruption and may have impacted our ability to assist as quickly as usual.

We appreciate your continued patience and assure you that your case is being handled with care. Thank you again for your continued patience. ^JH

Resposta da Loganair

30 de set. de 2025

Hi Craig,

Thank you for taking the time to share your experience. Please accept my sincere apologies for the delay and the eventual loss of your baggage. I completely understand how frustrating and inconvenient this situation must have been, and I’m sorry for any distress it caused.

Despite our best efforts to ensure all baggage is handled efficiently, incidents like this can unfortunately occur due to the complex mix of manual and mechanical processes involved. I can confirm that a Property Irregularity Report (PIR) was created at 11:37 on the day of your arrival in Benbecula, and an email was sent to the address provided in your booking. I apologise if this communication didn’t reach you or if updates were lacking during the first week—your PIR notes indicate that contact was made once the case was escalated to our secondary tracing team.

I'm sorry to hear you are unhappy with the reimbursement offered. When baggage is declared lost, reimbursement is calculated based on depreciation and in line with our Conditions of Carriage, which are agreed to at the time of booking.

Unfortunately, we are unable to offer “new for old” replacements, and not all items are covered. If you had travel insurance in place, our team can provide a supporting letter to help with any independent claim you wish to pursue.

Once again, I’m very sorry for the inconvenience and the impact this has had on your travel experience. ^JH

Resposta da Loganair

25 de set. de 2025

Hi Lucy,

Thank you for your kind review.

We’re pleased you had a positive experience flying with us again.

It’s great to know Fiona helped make you feel comfortable onboard. We’ll be sure to pass on your lovely feedback. We’re also glad the aircraft felt clean and well-maintained and that your journey ran smoothly from departure to early arrival.

Apologies for the last-minute gate change — we appreciate your understanding and patience.

We’re looking forward to welcoming you back on your next flight. ^JH

Resposta da Loganair

22 de set. de 2025

Hi Kenneth,

Thank you so much for taking the time to share your feedback and for choosing to fly with us between London and Dundee. We’re delighted to hear that you enjoy our direct service's convenience and hassle-free experience.

Regarding fares, we wanted to let you know that return fares from Dundee to London Heathrow start from £163.26. This price includes our 21kg combined hold and hand baggage allowance, complimentary in-flight service, and all fares are eligible for Avios points collection through our Loganair Loyalty programme.

Like many airlines, Loganair operates a dynamic pricing model, meaning ticket prices can vary depending on factors such as demand, booking lead time, route popularity, and seat availability. We’re continually working to balance affordability with the costs of operating regional services, and we appreciate your understanding.

Thank you again for your review and for flying with Loganair. We look forward to welcoming you on board again soon. ^JH

Resposta da Loganair

16 de set. de 2025

Thank you for your feedback. We’re sorry to hear that the schedule change has caused inconvenience, particularly given your travel companion’s needs.

We’d like to clarify that all flights purchased with Loganair are non-refundable, and our policies regarding schedule changes are outlined in our Conditions of Carriage. These terms are designed to ensure fairness and transparency for all customers.

In your case, the change to your flight departure time—while understandably disruptive—falls within the permitted threshold of up to 5 hours, with your change being 4 hours and 50 minutes. As such, this does not qualify for a refund under our policy. However, you are entitled to a free change to the flight’s departure date and/or time, and our team would be happy to assist you with this.

We understand that this may be frustrating, especially given how close the change is to the refund threshold. That’s precisely why these conditions exist—to provide clear, consistent guidelines for all bookings. We apply these terms fairly across all customers to maintain that consistency.

If you’d like help exploring alternative flight options that better suit your travel needs, please don’t hesitate to contact our customer help centre via the following link - https://www.loganair.co.uk/customer-support/
^JH

Resposta da Loganair

15 de set. de 2025

Hi Stephen,

Thank you for taking the time to share your experience flying with us from Birmingham to Aberdeen.

We're pleased to hear that check-in and baggage drop were smooth and that our crew made a positive impression with their politeness and professionalism. We also appreciate your kind words about the cleanliness and comfort of the aircraft — the Embraer 145 may be compact, but we’re glad it met your expectations!

We do regret the delays you encountered on both legs of your journey; however, we’re grateful for your understanding and recognition of the team’s quick response in preparing a replacement aircraft and getting you airborne within the hour.

Your feedback is invaluable and helps us continue to improve our service while recognising the efforts of our staff. We hope to welcome you on board again soon. ^JH

Resposta da Loganair

15 de set. de 2025

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about the disruption to your travel plans and the impact this had on the start of your holiday.

Our handling agents at the airport, in conjunction with our Disruption Team, are responsible for arranging hotel accommodation during such events, which should be prepaid. We are very sorry for any inconvenience caused during the hotel booking process. I can confirm that our Customer Relations Team has now offered full reimbursement of the hotel costs.

Regarding transport, public transport reimbursement was offered as this was the approved method advised on the day. We understand your decision to travel by taxi, especially with heavy luggage, but unfortunately, since this was not the approved form of transport, we cannot offer additional reimbursement.

In relation to the flight cancellation, the reasoning provided was based on verified operational data and METAR weather reports. While we appreciate your personal observations, the decision was made with safety as the highest priority, using official sources.

We’ve reviewed the correspondence from our Customer Relations Team and, while we understand you may disagree with the outcome, we do not believe the response was rude or dismissive. Our intention is always to assist respectfully and transparently.

We sincerely regret the inconvenience caused and appreciate your understanding. ^JH

Resposta da Loganair

8 de set. de 2025

Hi John,

Thank you for your feedback. We’re sorry to hear about your experience and appreciate you taking the time to share it.

We can see that you contacted Loganair via our Help Centre one week ago to request compensation. When you submitted your claim, you would have received an automated response along with a claim reference number. This message outlines our current response time, which is up to 35 days.

While we understand that waiting for a response can be frustrating, especially after a disrupted journey, we do set these timescales to ensure transparency and manage expectations for all our customers. Suggesting that we have failed to respond within 7 days is therefore not a fair reflection of the process, and we kindly ask for your patience while your claim is being reviewed.

We’re committed to improving our response times and customer experience, and we thank you again for reaching out through the appropriate channels. ^JH

Resposta da Loganair

11 de set. de 2025

Thank you for your feedback. We have reached out to request further details regarding your experience so that we could investigate and respond appropriately; however, you have not provided any additional information. As such, we are unable to address any specific concerns relating to your case, however, we would like to clarify the following.

We do not believe our staff would be rude, unhelpful, or dishonest. Just because the information provided may not align with your expectations does not mean the person delivering it was being unhelpful or disingenuous.

The timeframes for Avios expiry and forfeiture are clearly outlined in the Loganair Loyalty Terms and Conditions, which are publicly available here: https://www.loganair.co.uk/loganair-loyalty/loganair-loyalty-terms-conditions/

As the UK’s largest regional airline, we are committed to applying our Terms and Conditions fairly and consistently to all customers.

Regarding pricing, Loganair operates a dynamic pricing model. This means fares can vary based on factors such as demand, booking lead time, route popularity, and seat availability. We continually strive to balance affordability with the costs of operating regional air services.

We regret that your experience did not meet your expectations and remain open to discussing any specific concerns should you choose to provide further details you can reach out to us via our help enter using the following link - https://www.loganair.co.uk/customer-support/ ^JH