Lookers Avaliações 

I raised a formal complaint with Lookers Audi following a dispute relating to a warranty claim on my Audi Q7 and, unfortunately, the experience only reinforced my concerns.

Lookers' complaints process stated that I should expect a response within 14 days. In reality, it took almost a month before I received any meaningful contact. During that period, I had to make multiple follow-up calls simply to obtain an update on the status of my complaint rather than being proactively kept informed. That is not the level of customer service I would expect from a premium retailer representing a premium brand.

When I was eventually contacted, I did not feel that my concerns had been properly reviewed. Instead, I was presented with the same position that had already been communicated previously, with no meaningful explanation as to why the complaint had taken so long to investigate or what additional review had actually been undertaken.

Throughout the process, I repeatedly asked what evidence supported the conclusion that I was responsible for the damage in question. Rather than addressing that concern directly, I was repeatedly referred back to Audi UK's position.

Whilst Lookers were quick to explain that Audi UK had made the warranty decision, as a customer I do not distinguish between the manufacturer and the retailer network that represents it. My experience has been shaped by both.

Most disappointing was the lack of ownership. The complaints process felt more like a formality than a genuine attempt to understand and resolve a customer's concerns.

As a result of this experience, I have decided that I will not be purchasing another Audi vehicle, renewing an Audi warranty, or using Lookers for future servicing or vehicle purchases.

A very disappointing experience and certainly not the premium customer service that Audi and Lookers promote.

The customer service was first rate. Any questions I asked were answered quickly. All staff were friendly , knowledgeable, and respectful.

Kevin was fantastic, from start to finish a seamless, professional, honest experience.

Lady on phone made booking easy for my service, at the branch was a quick and simple exchange and a call and heakth check video later in the day to say my vehicle was done and ready for collection.

Excellent service for my MOT and repairs. Friendly, professional staff and clear communication throughout. Really pleased with the service and would happily recommend this dealership.

I bought a new car and to say the some of the customer service was pathetic. When the salesman was handing over the car, he came across as totally uninterested. As my car was delayed, I had to MOT my car. The salesman offered me a Mercedes unbrella as a gesture. When I picked up my car, no umbrella. He spent the next two weeks making excuses. Even his boss ducked the issue. Eventually, a lovely lady from service sorted the issue. Now my car is 18mts old, I'm contacted to change my car. After the treatment I received from the salesman & manager, I would go elsewhere if I wanted a new car. Whist I was buying my car, the salesman was asked to source a car for my wife. He couldn't be bothered.

Had a great experience with our recent purchase.
Kyle has been brilliant sorting everything out prior to collection sorting out all the various plans for damage, servicing and the cherished transfer etc.
He was great at the collection even though I was late, really friendly and was keen to get everything set up before I left.

5*

Excellent service from the team at Ford Lookers Leeds on York Road. I took my van in for its MOT and a tyre replacement, and everything was completed efficiently. They also provided a courtesy car, which made the whole process very convenient. Very happy with the service from start to finish. Well done, guys – highly recommended!

Don't respond to emails after 3 days or phone calls after 3 hours. Unprofessional. Best avoided.

Really good friendly service. Work done was good, curtesy car great. Only frustration was the work booked in for weeks before and confirmed before and on the day when I dropped my car off, they rang mid afternoon to say they didn’t have the new seatbelt and had to have the car overnight. Don’t understand why a main dealership wouldn’t have the piece needed for the planned work.

Excellent service from Niall Martin. Very professional, friendly and helpful throughout the whole process. Everything was explained clearly, the work was carried out efficiently, and I was very happy with the service I received. I would definitely recommend Niall Martin and the team to anyone looking for a reliable and trustworthy car service.

Going to pick my new car up from this company not washed or detailed hybrid battery not charged and to add more charged £25 for petrol to get me home. Surely this can't be right.id of refused the car if I didn't live miles away. So check what there doing before you part with the cash .

This is now my third car through Lookers and in particular Jack. From start to finish the service from him was excellent and very professional. 100% recommend, five star ⭐ service

David was brilliant throughout the whole process.
He is very knowledgeable on the VW range , which made it easy for us to decide upon what car to choose.
Kept us informed all the way and was brilliant to the last moment, right up until we drove out of the showroom with our car.

I only went to Charles Hurst in Portadown to have a nosey for what I would like for my next car! I immediately seen a car I loved. Glen was super helpful throughout the whole process from start to finish. He gave me great advice. I would definitely recommend going to him.

Purchased a new car from Lookers Colchester Volvo and it had various areas of damage internally. Disappointing to say the least on a £80k plus purchase. 3 weeks on and no satisfactory resolution. It's made what should have been a pleasant experience, very sour.

Lookers Stafford

Rang to request an App access issue to be looked at. They could not get me through to the service department so took details and said they would call me back.. 48 hrs later and No Call Back. Waste of time!

Fed up of these main dealers. Waste of time.

Dealing with Scott at Audi Tyneside. 10/10 I don’t think I’ve got anything bad to say if I’m honest. Everything ran smoothly! Thank you for helping us for our perfect car!

As always the staff are friendly from the reception to the sales man to the manager . The knowledge of the salesman was good and I ordered my new car again . Between me and my husband we have had 13 Audi cars from this showroom as they are always professional .

I rarely leave negative reviews, but after four visits to this Volvo dealership, I feel compelled to share my experience.

What should have been a straightforward repair turned into weeks of frustration, poor communication and repeated inconvenience.

My first appointment for a replacement key had apparently been changed without anyone informing me, meaning I took annual leave from work unnecessarily. At my second appointment, despite booking the car in for 9:00 am, it remained untouched until around 3:00 pm. I then spent the afternoon repeatedly chasing for updates, with my calls going unanswered until shortly before closing time. I was eventually told that not all of the work had been completed and that I would need to return yet again.

On my next visit, I was able to demonstrate one of the faults to the service adviser immediately, who agreed it required repair. This raised serious concerns that the vehicle had not been properly checked during the previous appointment.

Today was my fourth visit. I was advised that the work was awaiting approval from Cinch, which I personally chased and resolved by around 2:15 pm. Despite this, my car never appeared to move throughout the day. Once again, my calls to the service department went unanswered. I eventually contacted the sales team, only to be told that the service department had already gone home and that I would need to collect my car and arrange yet another appointment.

The most disappointing aspect has not been the repairs themselves but the complete lack of communication and organisation. At no point was I proactively informed that work had not started or that my car would not be completed. Instead, I have repeatedly had to chase for updates, take additional annual leave, and make unnecessary journeys back and forth to the dealership.

This level of aftercare is simply not what I would expect from a premium brand such as Volvo. I have lost several days of annual leave, incurred travel costs, and wasted a significant amount of time because of poor planning and communication.

I hope the dealership takes this feedback seriously, as no customer should have to make four visits to resolve what should have been a routine repair.