Lookers Avaliações 

I rarely leave negative reviews, but after four visits to this Volvo dealership, I feel compelled to share my experience.

What should have been a straightforward repair turned into weeks of frustration, poor communication and repeated inconvenience.

My first appointment for a replacement key had apparently been changed without anyone informing me, meaning I took annual leave from work unnecessarily. At my second appointment, despite booking the car in for 9:00 am, it remained untouched until around 3:00 pm. I then spent the afternoon repeatedly chasing for updates, with my calls going unanswered until shortly before closing time. I was eventually told that not all of the work had been completed and that I would need to return yet again.

On my next visit, I was able to demonstrate one of the faults to the service adviser immediately, who agreed it required repair. This raised serious concerns that the vehicle had not been properly checked during the previous appointment.

Today was my fourth visit. I was advised that the work was awaiting approval from Cinch, which I personally chased and resolved by around 2:15 pm. Despite this, my car never appeared to move throughout the day. Once again, my calls to the service department went unanswered. I eventually contacted the sales team, only to be told that the service department had already gone home and that I would need to collect my car and arrange yet another appointment.

The most disappointing aspect has not been the repairs themselves but the complete lack of communication and organisation. At no point was I proactively informed that work had not started or that my car would not be completed. Instead, I have repeatedly had to chase for updates, take additional annual leave, and make unnecessary journeys back and forth to the dealership.

This level of aftercare is simply not what I would expect from a premium brand such as Volvo. I have lost several days of annual leave, incurred travel costs, and wasted a significant amount of time because of poor planning and communication.

I hope the dealership takes this feedback seriously, as no customer should have to make four visits to resolve what should have been a routine repair.

Joe was amazing—really helpful without being pushy, which we really appreciated. We're absolutely delighted with the car and couldn't be happier with both our purchase and the excellent service we received.

Great customer service. An all round great experience with knowledgable staff and a friendly attitude.

Sophie at Scotswood Branch made the service really easy. She provided us with the report really quickly and was happy to call and talk us through it. My car was handed back to me after being washed and she located it quickly and easily with no hassle. Thank you!

From the moment I began dealing with the organisation and Simon at the Newcastle branch I felt supported, at ease and had everything clearly explained to me in a way that was not only very informative but benefited from having someone with your best interests involved throughout the process. In terms of buying a car a deserved 5 stars

I have bought many cars from George Milton as he is always prepared to go the extra mile for his customers. He is professional, knowledgeable and honest and nothing is too much trouble. As long as George is working at Ayr Audi I will continue to give him my business.

The service was good and when I collected my car the young man was very helpful and polite, which was more than I can say about the man who I handed my key too when I dropped off my car has he was talking about me to another colleague which I don’t appreciate

Very friendly helpful staff

Carl at lookers Silverlink always gives exceptional service. Between my partner and I, we have bought 5 cars in 5 years from him. We wouldn’t deal with anyone else.
After talking to other members of the team about what my needs and budget were with regards to upgrading my current 3 year old car on more than one occasion over that last 3 months, I almost went to another dealer as I was told it there would be nothing suitable for me that they could offer, but Carl came over as I was leaving and asked if he could look at a few things for me to see what he could do. Around about 40 minutes later he called to let us know what deals I could have all within my budget and an hour later I’d returned and done a test drive and ordered my new car. My partner also returned the following day and ordered one for himself too as the deal was THAT good.

Everything went well and Brian could not do enough to keep me informed as to updates on the service etc really happy with the way things went
Never had a problem over all the years I have had a vauxhall car

Salesman was helpful, friendly and patient. Did not try to sell me any car related products and gave me a valuation for my car straight away. It was a far quicker process compared to other garages visited. Only hope that if i ever need customer service they are just as helpful!!

Absolutely awful experience if could give no stars would be appropriate

Car in for "repair" & courtesy car for week booked after waiting for a month via Lookers Chester as that was when next courtesy car available

They had no idea what they were doing & were reading off paperwork & didn't know about courtesy car then couldn't find keys for booked vehicle!

Sent a video of faults from last visit 🤷‍♀️

Couldn't fix the fault & charged again for absolutely nothing complete waste of time so would suggest sending the correct report & video as doubt you actually did anything!

Courtesy car hardly any fuel in or charge & not what was booked out

Changed batteries in key fob last visit still not working

Collected vehicle in afternoon!

Would not recommend & will never go back there

I would have to says Conor Hegarty made my experience excellent. This young chap needs a pay rise. He is so easy to speak with and a joy to meet. He goes out of his way to help and make you feel welcome.

Due to unforeseen circumstances, 5 weeks after part exchanging our vehicle for a newer model,we unfortunately found that the vehicle was not for us,and arranged to view and subsequently changed to a newer model.
Throughout both transactions we dealt with Aron Harvey,who guided us through all the usual paraphernalia associated with purchasing a vehicle,explaining everything so very clearly.
We are now entirely happy with this vehicle and would like to extend our sincere thanks to Aron for the service he afforded us.

Purchased a used Toyota with the help of Josh in sales. Non pushy but helpful in all ways and went out of his way to make you happy and not just a number. Definitely recommend.

Put my car in on the 17thjuly to get an IT issue sorted , picked the car up the next morning , seen a large scratch above the wheel arch spoked to person on service desk after taking photos and measurements , i was assured that the service manager David Bailiss would call me back to organise repairs .
after leaving several messages for i cant be bothered David.. i have still not received a call..i have been in touch with head office so hopefully things will progress.
be aware if similar happens to you , don't expect a call

Friendly people. Faultless service. Fantastic car. No more to say…

Karl and nathan were a massive help and made the whole process easy and quick. Couldnt recommend them more!

Outstanding Customer Care. Kieran was a joy to deal with when I ordered my new car from beginning to the end. Highly recommend buying a Škoda they are a fantastic car thank you.