Lovemybedss Avaliações 

Everything was perfect! Fast delivery within the week I purchased the sofa. Supplier contacted frequently with delivery updates! Delivery was fast and efficient! The driver Sami was very friendly and put the sofa together in a timely manor. He also rang around 30 minutes before arrival giving time to make sure the area was ready. Can not fault the service and would recommend to anyone!

Very good service for sample fabrics which included free delivery.

The service the buying experience the on time delivery the product and the price.every thing was on point and the delivery men were very polite ..

Absolutely incredible company! After a negative experience with a different company I came to love my bedss I sent emails before even placing a order and they were incredible with communication one I was happy and placed my order communication stayed on point they delivered when the said they would and I love my new sofa!

Professional

Great sofa, great communication and speedy delivery into the room I wanted.

Great service even when we wanted to change the colour of our sofa, easy to contact and get changed over.

Communication was great, called the day before to confirm, when en route and turned up in the time frame provided

We've had the alaya sofa now for a few weeks and absolutely love it, great value and quality and fairly easy to assemble with putting feet on!

All in all great service and product, 100% recommend!

A bit of a bumpy start when delivery was cancelled due to an issue with a van, but the team were great with their communication and keeping me informed about delivery. Installers did a fantastic job of setting the bed up. Highly recommend, would use again should I ever need another bed.

Really quick service

Ordered some samples. Got delivered cannot wait to choose my sofa

Quick delivery, beautiful sofa.

Great company and customer service

طول مده التوصيل

From start to finish, this company are fantastic!

Quick & clear communication, sofa delivered within the week, cheapest by FAR for anything even remotely similar and not even as good.

I live in a rural village with problematic access but the two delivery chaps persevered against incorrect satnavs and my Death Drive and got my glorious new sofa to me.

I even considered sleeping on it instead of my also new bed because it’s THAT good on the first night haha.

Highly recommend - absolutely nothing to fault and the sofa is STUNNING.

Fast delivery. Great sofa, excellent quality. I recommend it.

Super fast delivery. Customer service was great and kept me up to date with delivery times
Delivery drivers very friendly and helpful.
Sofa is perfect, great for movies nights and extremely comfortable.
Fantastic company! Great value for money!

We were a bit worried about ordering a sofa without seeing it in the flesh, but we took delivery today and it's fantastic, we had a custom size sofa and it's exactly to correct measurements. The delivery guys are absolute sweethearts and a credit to the business 🙂

Unfortunately the delivery of our chosen sofa was delayed. We got told the evening before that the company was waiting on a shipment so it would be another week. I was offered an alternative sofa!
The original sofa we chose was fabric and also a pet friendly fabric the alternative sofa wasn’t!
Plus it didn’t seem the same shade of grey.
We paid for the professional assembly yet when I asked about returning the sofa because it was uncomfortable and not what we expected.
I was informed they would be a charge for having no boxes and also a delivery charge of £99 for the return.
Which didn’t make sense the guys who assembled the sofa took the packaging with them.
Eventually management agreed to waive the charges if we chose another.
This felt like hobsons choice to me,
if I returned the sofa, I would be out of pocket by £179! So I chose another in-stock item which was more expensive so I sent £600 bank transfer for the new style.

For me the most disappointing part was the customer service, at no point did they apologise for the original delay or the fact that their terms and conditions are rigid so your consumer rights are not protected.
This company is affiliated with some of our favourite celebrities which is why I trusted the company. Yet our experience has been costly and upsetting

I have just noticed your reply
My brother owns a motorhome company in Halifax Yorkshire ( motor pig) and my sister owns a company in Buckinghamshire so I know the impact of a poor review for a family company.
I was hesitant about writing this but decided I wanted to let future customers know if they chose professional assembly via the drop box on your website and the packaging is taken it will affect your their returns.
I do understand the charge for collection but did hope because it was a rushed choice it would have been waived.
It was only waived if I chose another sofa.
I wouldn’t expect you to collect the 2nd sofa now it’s been nearly 3 days. Since I let you know it was actually too big for my lounge. I can’t keep it pristine for that length of time and also like you pointed out the packaging again was taken. This time it was taken because the box wouldn’t fit through the door.
So I am keeping it I am not that unreasonable.
I wish we got one person that dealt with the problems I feel it could have solved the issue. The bank holiday didn’t help I agree but I am still not satisfied with the outcome.

I wanted to update this review to say today I spoke to the owner Sam who listened to me and also apologised to me. The bank holiday and some communication delays during my order process changed the outcome. Which I believe would ordinarily be a positive experience.
The sofa we have kept is very comfortable and of good quality.
I am upgrading the overall experience to 4 stars because I am now satisfied with the outcome.
Thank you for reaching out to solve the above issues.

Delivery service was brilliant. The quality of the sofa bed i received is also brilliant certainly would recommend this company.

Absolutely brilliant from start to finish great communication, the sofa is amazing and so comfortable, great quality and big shout out to the delivery drivers they were fantastic!!!