The villa itself was beautiful. It was delightful to cook in the kitchen, it had everything we needed. Our villa representative Mini was responsive and super thoughtful and had great ideas for us duri... Ver mais
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Veja o que dizem as avaliações
Silvana was the perfect host! Quick to answer any questions. Great at communicating ! Very welcoming! We had a wonderful stay at this amazing villa! The scenery was absolutely breathtaking, and the pe... Ver mais
We were welcomed by a very accommodating Silvana, who showed us around the house and the area in a very professional manner and shared some helpful tips. The apartment is cozy, clean, and tidy, but... Ver mais
A empresa respondeu
Wat een heerlijke plek om te verblijven. Een ruim appartement van alle gemakken voorzien. Lekker luieren in de tuin onder de olijfbomen en een goed onderhouden zwembad. Alles is netjes schoon. Er is z... Ver mais
Detalhes da empresa
Escrito pela empresa
LUCCA APARTMENTS AND VILLAS combines the charm of Tuscany with the warmth of family tradition, offering more than just rentals but a deeply personal experience. As a boutique, family-owned agency in Lucca, we are passionate about sharing the love and legacy of the region that shaped our childhoods. Our commitment to making your stay unforgettable ensures that you’ll capture the essence of Tuscany, leaving with memories that last a lifetime.
Informações de contato
4,8
Excelente
310 avaliações
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Beautiful Villa!
Our group had a wonderful time at our Lucca Apartments and Villas rental! The villa property was stunning, surrounded by tons of grapevines, olive trees, and, of course, the Tuscan hillsides. We loved eating at the outdoor dinner table for sunsets. The location was secluded, private, and secure, but a short/easy drive to the walled city. The hosts were easygoing and responsive when we reached out for additional home supplies one day. We would definitely recommend renting with Lucca Apartments and Villas.
9 de junho de 2026
Avaliação não solicitada
Resposta da Lucca Apartments and Villas
Dear Ms Addison McCabe,
Thank you so much for taking the time to share your wonderful experience! We are delighted to hear that you enjoyed the stunning views of our vineyards, olive groves, and the beautiful Tuscan hillsides. It’s lovely to know that you made the most of the outdoor dining for those memorable sunsets.
We strive to provide a balance of privacy and convenience, so we are thrilled that you found the location both secluded and perfectly positioned for trips into the city. Our team is always here to help, and I am glad we could assist you promptly during your stay.
Thank you for choosing Lucca Apartments and Villas, we would love to welcome you back again for another relaxing Tuscan getaway!
Warm regards,
Sara
The Lucca Apartments and Villas Team
A month in Raffa
We had a wonderful stay at Raffa for a month in June. The apartment was perfect for us - situated just outside the city walls, it was extremely peaceful but with a selection of great restaurants and cafes very nearby. We spent every evening on the lovely terrace and swam in the river every day! The beds were comfortable, the aircon strong and Daniela was really attentive. We felt very at home yet well looked after. We recommend you stay here and we hope to return soon!
10 de junho de 2026
Avaliação não solicitada
Resposta da Lucca Apartments and Villas
Dear Ms anna Saskia Neuberger,
Thank you so much for choosing to stay with us at Raffa this June! We are thrilled to hear that you had such a wonderful month and that the apartment and its location provided the perfect, peaceful base for your time in Lucca.
It’s wonderful to know you enjoyed your evenings on the terrace and made the most of the river—it sounds like a truly relaxing way to spend a summer. We will be sure to pass your kind words along to Daniela; she will be delighted to know that she made you feel so well taken care of.
Thank you for your recommendation, and we would love to welcome you back again soon!
Best regards,
Sara
The Lucca Apartments and Villas Team
A breathtaking villa
We had an amazing stay in this beautiful new villa. The view is breathtaking, the design and furnishings are fantastic, and everything was just perfect. The service and support were outstanding. Thank you for making our stay so special — keep up the great work!
25 de julho de 2026
Avaliação não solicitada
Resposta da Lucca Apartments and Villas
Dear Mr Markus Swolana,
Thank you so much for your glowing review! We are absolutely delighted to hear that you had an amazing stay and that everything was perfect for you.
It makes us incredibly happy to know that you enjoyed the villa’s design and breathtaking views. We work hard to create a special environment for our guests, so it is truly rewarding to hear that it resonated with you. A huge thank you for your kind words regarding our service and support; our team is dedicated to ensuring every guest has a seamless and memorable experience.
We hope to have the pleasure of welcoming you back to Lucca very soon!
Best regards,
Sara
The Lucca Apartments and Villas Team
We had a wonderful stay in Tuscany and…
We had a wonderful stay in Tuscany and were extremely happy with the service provided by Lucca Apartments & Villas. From the very beginning, the communication with Silvana was excellent. She was always friendly, helpful, and made the entire booking process smooth and stress free.
The accommodation was beautiful, spotlessly clean, and tastefully furnished. Everything matched the description perfectly, and the stunning Tuscan surroundings made our stay even more memorable.
Everything was very well organized, and we truly appreciated the attention to detail. We look back on this amazing trip with great memories and are already looking forward to our next visit. We highly recommend Lucca Apartments & Villas and would gladly stay with them again.
20 de julho de 2026
Avaliação não solicitada
Resposta da Lucca Apartments and Villas
Dear Ms Rabea Armin,
Thank you so much for your wonderful review! We are delighted to hear that you had such a memorable stay in Tuscany and that our team, especially Silvana, helped ensure your booking process was smooth and stress-free.
It is fantastic to know that you found your accommodation to be beautiful, clean, and perfectly suited to your needs. Your recommendation means the world to us, and we are already looking forward to the possibility of hosting you again for your next Tuscan getaway.
Warm regards,
Sara
The Lucca Apartments & Villas Team
We had a lovely stay in the villa Aqua…
We had a lovely stay in the villa Aqua Noir with our two kids. Everything was very well thought, newly refurbished with an extreme good taste. We loved the place, the location was extraordinary as it was in front of the park and also walking distance to the beaches. The house is extremely well designed with everything needed from kitchen utensils to machines in very good condition and very clean. Acqua noir is highly recommended and we are looking forward to coming back!
24 de julho de 2026
Avaliação não solicitada
Resposta da Lucca Apartments and Villas
Dear Guest,
Thank you for your kind review regarding your stay at Villa Aqua Noir. We are delighted to hear that you and your family enjoyed your time with us.
It is wonderful to know that you appreciated the thoughtful refurbishment, the design of the villa, and our location near the park and beaches. We strive to provide a well-equipped and comfortable home for our guests, and your feedback regarding the cleanliness and amenities is very encouraging.
We look forward to welcoming you and your family back in the future.
Best regards,
Sara
The Lucca Apartments and Villas Team
Wir sind Wiederbesucher ...
Wir sind in diesem Jahr nun bereits das 2te mal Gast in diesem sehr schönen Apartment in Lucca gewesen. Wir waren exakt eine Woche dort. Ausgesprochen gute Lage, inmitten der Altstadt, haben wir uns dort wieder sehr, sehr wohl gefühlt. Ausgesprochen nettes und herzliches Handling (Christina / Alice) Seitens der Agentur selbst ... dennoch gibt es diesmal ein, zwei kritische Bemerkungen anzumelden: 1. der Sonnenschirm, der uns vor der im Juli vorherrschenden Sonne schützen soll, war defekt (wurde von uns so vorgefunden, wir haben es umgehend reklamiert - da man ohne Schirm/Sonnenschutz die Dachterrasse nur am Abend nutzen kann - aber es wurde in der gesamten Woche kein Austausch des defekten Schirms vorgenommen), 2. andere Schäden (im Bad), die wir bereits in letzten Jahr bemerkt haben, waren immer noch vorhanden - gemeint ist die defekte Schiebetür der Dusche, hier speziell das heraushängende Dichtungsgummi. Generell sind auch die Wände leicht mit Staub und Spinnenweben befallen. Am überraschesten war, dass die im Internet gezeigten Bilder der Dachterrasse nicht mehr mit der Wirklichkeit übereinstimmten: Alle Pflanzen, alle Blumentöpfe, alles, was eine gemütliche grüne Oase zeigt, war weg. Ersatzlos weg! Schade! Wir kommen wieder, natürlich, aber in der Hoffnung, dass man sich in der Zwischenzeit mal ein wenig mit der Instandhaltung der Wohnung beschäftigt. Immerhin sind wir Gäste, und die Wohnung gehört nicht zu den preiswerten Angeboten!
19 de julho de 2026
Avaliação não solicitada
Resposta da Lucca Apartments and Villas
Sehr geehrter Herr Sixtus Seelenmeyer,
vielen herzlichen Dank, dass Sie sich auch für Ihren zweiten Besuch in Lucca in diesem Jahr wieder für unser Apartment entschieden haben. Wir freuen uns sehr, dass Sie erneut die Lage und den herzlichen Empfang durch unser Team zu schätzen wussten.
Wir lesen jedoch mit Bedauern Ihre Anmerkungen bezüglich der Instandhaltung und entschuldigen uns aufrichtig für die entstandenen Unannehmlichkeiten. Wir möchten den Vorfall gerne kurz erläutern, um Ihnen ein vollständiges Bild zu vermitteln: Die Pflanzen auf der Terrasse wurden aufgrund der Renovierung und der damit verbundenen Umgestaltung der Terrasse entfernt. Wir können Ihnen versichern, dass die neuen Fotos der Terrasse in Kürze auf unserer Website veröffentlicht werden. Bezüglich des Sonnenschirms bestätigen wir, dass wir diesen leider nicht reparieren konnten und ihn daher entfernen mussten, um ihn ersetzen zu lassen. Auch hier war die zeitliche Abwicklung für den Ersatz leider nicht schnell genug, sodass der Sonnenschirm nicht mehr vor Ihrer Abreise eintraf und Sie ohne den gewünschten Sonnenschutz auskommen mussten, den wir Ihnen gerne geboten hätten.
Schließlich bedauern wir zutiefst die Probleme im Badezimmer, insbesondere im Hinblick auf die Duschtür. Wir entschuldigen uns dafür, da diese bereits bestehenden Mängel eigentlich hätten behoben sein müssen. Wir versichern Ihnen, dass wir bereits daran arbeiten, diese Probleme endgültig zu beseitigen.
Ihr Feedback ist für uns äußerst wertvoll und motiviert uns dazu, die Instandhaltung unserer Räumlichkeiten kontinuierlich zu verbessern. Wir danken Ihnen für Ihr Vertrauen und hoffen aufrichtig, Sie in Zukunft wieder bei uns begrüßen zu dürfen, um Ihnen den tadellosen Aufenthalt zu bieten, den Sie verdienen.
Mit freundlichen Grüßen,
Sara
The Lucca Apartments and Villas Team
Perfect communication, friendly host and superb villa!
The contact in the booking process was clear and friendly. Upon arrival in Italy, our host Claudia (who deserves 6 stars 😉) was communicating clearly, was friendly, took all the time we needed for explanation of the house. After arrival she gave us some great tips for things to do and places to visit and to eat, loved that, that’s extra service! We give a five star rating for our experience in Tuscany in this superb house! Next year we will probably book again at this agency.
4 de julho de 2026
Avaliação não solicitada
Resposta da Lucca Apartments and Villas
Dear Ms Jennifer,
Thank you so much for your wonderful review! We are absolutely delighted to hear that you had such a fantastic experience in Tuscany and that our home provided the perfect setting for your stay.
I will be sure to pass your lovely comments along to our Villa Manager Claudia; she will be so happy to hear that her support and local tips helped make your trip even more memorable. It is our goal to ensure every guest feels well looked after from the very first contact, so your kind words really mean a lot to us.
We are so glad you enjoyed your time with us, and we would be thrilled to welcome you back again next year!
Best regards,
Sara
The Lucca Apartments and Villas Team
Super Villa
Tolles Haus, sehr schöner Garten auf zwei Ebenen, wunderbarer Pool!
Loredana hat sich sehr angenehm um uns gekümmert!
Gut ausgestattet von Küche bis Wäschekammer!
18 de julho de 2026
Avaliação não solicitada
Resposta da Lucca Apartments and Villas
Liebe Gäste,
vielen Dank für Ihre wunderbare Bewertung! Wir freuen uns sehr, dass Sie die Zeit bei uns so genossen haben und Ihnen unser Haus, der Garten auf zwei Ebenen sowie der Pool so gut gefallen haben.
Es ist schön zu hören, dass Loredana sich so angenehm um Ihr Wohlbefinden gekümmert hat – ich werde Ihr Lob sehr gerne an sie weiterleiten. Wir legen großen Wert darauf, dass unsere Häuser – von der Küche bis zur Waschküche – bestens ausgestattet sind, daher freut es uns besonders, dass Sie dies positiv bemerkt haben.
Wir würden uns sehr freuen, Sie bald wieder bei uns in Lucca begrüßen zu dürfen!
Herzliche Grüße,
Sara
The Lucca Apartments and Villas Team
Perfect Villa for a Relaxing Stay
The villa is perfect for accommodating up to seven people. Everything has been thoughtfully designed to ensure a comfortable and relaxing stay. The swimming pool was our absolute favorite—it truly made our holiday special. The property is spacious, beautifully maintained, and surrounded by a stunning, well-kept garden.
A special thank you to our manager, Claudia, for her exceptional support and professionalism. She was always responsive, friendly, and incredibly helpful throughout our stay. We truly appreciated all her assistance.
We would highly recommend Lucca Apartments and Villas and would be delighted to stay with them again
19 de julho de 2026
Avaliação não solicitada
Resposta da Lucca Apartments and Villas
Dear Guest,
Thank you so much for your wonderful review! We are delighted to hear that you had such a memorable stay and that the villa provided the perfect space for your group of seven.
It is fantastic to know that you enjoyed our pool—it really is a highlight for so many of our guests—and that you appreciated the thoughtful design and well-maintained gardens. I will be sure to pass your kind words along to our Villa Manager Claudia; she will be so happy to hear that her support helped make your holiday special, as we strive to provide exceptional service to all our visitors.
Thank you for recommending us, and we would be absolutely thrilled to welcome you and your group back to stay with us again in the future.
Best regards,
Sara
The Lucca Apartments and Villas Team
Villa Monte Carlo
The villa was at the high end of the market and whilst lovely was missing some detail expected.
However location and the local team Lore and Tami were extremely helpful and friendly.
If you’re looking to house 14 in comfort it’s a great option, stunning surroundings, 20 minutes from Lucca, 30 from Pisa and 1 hour from Florence.
Great pool!
11 de julho de 2026
Avaliação não solicitada
Resposta da Lucca Apartments and Villas
Dear Mr Adam Drysadale,
Thank you very much for taking the time to share your feedback regarding your recent stay at Villa Due Mani. We are delighted to hear that you and your group enjoyed the beautiful surroundings, the pool, and the villa's convenient location for exploring the region. We will be sure to share your kind words with our local team, Lore and Tami; they will be thrilled to hear that they were able to assist you during your visit.
We are fully committed to ensuring our properties meet the highest standards of comfort and detail, and we take your note regarding "missing details" very seriously. We would value the opportunity to understand what specific elements you felt were lacking, as this kind of insight is invaluable to us in ensuring we continuously improve the quality of our properties.
If you are open to it, we invite you to contact our office directly to share any further details with us. Your feedback directly helps us refine our service and the experience we provide to all our guests.
Thank you again for choosing us, and we truly hope to have the opportunity to welcome you back to Tuscany in the future.
Warm regards,
Sara
The Lucca Apartments and Villas Team
We have stayed at Villa del Nonno
We have stayed at Villa del Nonno and had a great experience. House is very well supplied with a great pool outdoor area and fully air conditioned that saved us during the heat wave. Loredana and Sara did their utmost with excellent tips on to dos and restaurants in the area and they were all great. Thanks for the hospitality and looking forward to staying in this house again in future. David
10 de julho de 2026
Avaliação não solicitada
Resposta da Lucca Apartments and Villas
Dear Mr David,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you had a great stay at Villa del Nonno and that the house, with its pool and air conditioning, provided a comfortable retreat during your time in Lucca.
It is wonderful to know that you enjoyed your stay and that our recommendations for things to do and places to eat were helpful. Loredana and Sara truly enjoyed assisting you, and we are so glad that our local tips contributed to your positive experience.
We sincerely appreciate your kind words regarding our hospitality. It was a pleasure hosting you, and we look forward to welcoming you back to the villa in the future!
Best regards,
Sara
The Lucca Apartments and Villas Team
Peaceful countryside near Lucca
We stayed in one of the apartments for a week and had a great experience. The apartment was clean, and the kitchen was well equipped with everything needed for cooking. It was also very convenient to have two bathrooms.
The pool area is lovely and well maintained, and the property is surrounded by beautiful, lush greenery in peaceful surroundings.
You will need a car with a bit of ground clearance, but access to and from the villa is straightforward. The location is ideal, with a short drive to Pescia, Montecarlo, and Lucca.
Silvana welcomed us on arrival, provided plenty of useful information about the local area, and was always happy to answer any questions.
One thing to note is that the apartment has fans rather than air conditioning.
12 de julho de 2026
Avaliação não solicitada
Resposta da Lucca Apartments and Villas
Dear Mr Hans-Martin Kaspersen,
Thank you so much for sharing your feedback with us! We are thrilled to hear that you had a great week and enjoyed your stay in our apartment.
It is lovely to know that you appreciated the convenience of having two bathrooms and a well-equipped kitchen, and that our pool and peaceful surroundings provided the perfect backdrop for your holiday. We also appreciate you mentioning the local driving tips—that is very helpful information for future guests who plan to explore the beautiful towns of Pescia, Montecarlo, and Lucca.
I have shared your kind words with Silvana; she will be so happy to hear that her warm welcome and local knowledge helped make your stay even more comfortable. Thank you also for your honest note regarding the cooling fans; your feedback is valuable to us as we continuously strive to ensure our guests are as comfortable as possible.
We would be honored to welcome you back for another relaxing Tuscan getaway in the future!
Warm regards,
Sara
The Lucca Apartments and Villas Team
Vacanza perfetta a Corte Benedetto
Siamo stati per una settimana gli ospiti di Corte Benedetto e abbiamo trascorso una vacanza meravigliosa in questa struttura, appena ristrutturata.
Ringraziamo Loredana e Noemi (di Lucca Apartments and Villas) che hanno avuto cura di noi e sono state sempre disponibili alle nostre richieste!
Un ringraziamento particolare a Dionisio, il proprietario della villa, per il modo in cui ha ridato la vita a questo posto meraviglioso!
Di sicuro ritorneremo!
15 de julho de 2026
Avaliação não solicitada
Resposta da Lucca Apartments and Villas
Gentile Signor Liviu,
Grazie mille per la bellissima recensione! Siamo davvero felici di sapere che avete trascorso una vacanza meravigliosa a Corte Benedetto e che avete apprezzato il restauro della struttura.
Per Loredana, Noemi e per tutto il team di Lucca Apartments and Villas, è stato un vero piacere prendersi cura di voi durante il vostro soggiorno. Saremo lieti di trasmettere il vostro speciale ringraziamento a Dionisio; ne sarà certamente entusiasta, avendo dedicato tanto impegno nel riportare a nuova vita questo splendido luogo.
Speriamo di potervi accogliere nuovamente presto.
Un cordiale saluto,
Sara
The Lucca Apartments and Villas Team
A peaceful Tuscan escape for the whole family
We stayed at Villa Brunetta with three generations in tow: parents, in laws, and the whole extended family, and it turned out to be exactly the peaceful escape we needed. The villa itself is a beautiful example of the properties you find in this part of Tuscany, full of character and charm. The huge garden was the real star for us; we spent hours out there barbecuing and simply enjoying each other's company.
Monica, our host, was fantastic throughout, warm and always on hand if we needed anything. The location is also very accessible from the motorway, which made arriving with a large group far less stressful than expected.
I'd happily recommend Villa Brunetta to any large family looking for a relaxed, comfortable base in Tuscany.
18 de julho de 2026
Avaliação não solicitada
Resposta da Lucca Apartments and Villas
Dear Mr Morgan Parnis,
Thank you so much for sharing such wonderful feedback about your stay at Villa Brunetta! It is truly heartwarming to hear that the villa provided the perfect, peaceful escape for your multi-generational family gathering.
We are delighted that you enjoyed the charm and character of the property, and especially that the garden became such a central part of your holiday—there is nothing quite like barbecuing and spending quality time together in such a beautiful setting.
I will be sure to share your kind words with Monica; she takes great pride in ensuring our guests feel well-supported and welcomed, and she will be thrilled to know she made your experience so stress-free. It is also great to hear that the location worked so well for your group's arrival.
We would be honored to welcome your family back to Villa Brunetta whenever your travels bring you back to Tuscany.
Warm regards,
Sara
The Lucca Apartments and Villas Team
Great stay at Cottage Manni
Die Organisation durch Lucca Appartments and Villas hat reibungslos funktioniert. Filippo stand uns vor und während unseres Aufenthaltes immer hilfreich und herzlich zur Seite.
Cottage Nanni selbst ist ein Traum und man merkt überall, mit wie viel Herzblut der Innen- und Außenbereich gestaltet wurde. Wir haben die Ruhe sehr genossen- es hat uns an nichts gefehlt und wir können es nur empfehlen!
21 de julho de 2026
Avaliação não solicitada
Resposta da Lucca Apartments and Villas
Liebe Kerstin Krauss,
Wir danken Ihnen von Herzen für Ihre wunderbare Bewertung. Es ist eine große Freude zu erfahren, dass Sie einen traumhaften Aufenthalt im Cottage Nanni verbracht haben und dass Sie die Leidenschaft zu schätzen wussten, mit der wir jedes Detail im Innen- und Außenbereich gestaltet haben.
Wir freuen uns besonders, dass die Betreuung durch unseren Villa Manager Filippo Ihren Erwartungen entsprochen hat; es wird uns eine große Freude sein, ihm Ihr Lob weiterzuleiten, auf das er sicherlich sehr stolz sein wird. Ihre Zufriedenheit, insbesondere in Bezug auf die Ruhe und den Komfort der Unterkunft, ist für uns die wertvollste Anerkennung.
Nochmals vielen Dank, dass Sie sich für uns entschieden und unsere Unterkunft weiterempfohlen haben. Wir würden uns freuen, Sie in Zukunft wieder bei uns begrüßen zu dürfen.
Mit freundlichen Grüßen,
Sara
The Lucca Apartments and Villas Team
Five-Star Experience at Villa Flora Monte Carlo- Villa
⭐⭐⭐⭐⭐
We had an incredible stay at Villa Monte Carlo! The villa is beautiful, spotless, peaceful, and perfectly located for exploring the heart of Tuscany. The views are breathtaking, and every day felt relaxing and unforgettable.
A special thank you to Silvana for her exceptional hospitality. She was warm, welcoming, and always available to help, making us feel right at home from the moment we arrived.
If you’re looking for an authentic Tuscan experience with a beautiful villa and wonderful hosts, this is the place to stay. We made memories that will last a lifetime and can’t wait to return. Highly recommended! 🇮🇹❤️
23 de junho de 2026
Avaliação não solicitada
Resposta da Lucca Apartments and Villas
Dear Julio Rosales,
Thank you so much for sharing such a wonderful review! We are absolutely thrilled to hear that your stay at Villa Flora a Montecarlo was so incredible and memorable.
It warms our hearts to know that you enjoyed the beauty, cleanliness, and peacefulness of the villa, along with those breathtaking views that make our location so special. We are also delighted that you felt right at home thanks to our Villa Manager Silvana; she is truly dedicated to ensuring our guests have the best possible experience, and she will be so happy to hear your kind words about her hospitality.
Thank you for your high recommendation. We would be honored to welcome you back for another unforgettable Tuscan experience whenever you decide to return.
Warm regards,
Sara
The Lucca Apartments and Villas Team
We rented a beautiful
We rented a beautiful, well maintained villa in lovely grounds which was ideal for our family reunion. Any issues that arose (they were minimal) were promptly and effectively resolved.
8 de julho de 2026
Avaliação não solicitada
Resposta da Lucca Apartments and Villas
Dear Mr Paul Goulding,
Thank you so much for your kind review! We are delighted to hear that you and your family enjoyed your stay at our villa and that it provided the perfect setting for your reunion.
It is wonderful to know that you appreciated the well-maintained grounds and that our team was able to resolve any minor issues promptly. Providing a seamless and stress-free experience for our guests is our top priority, and we are thrilled that we succeeded.
We would be honored to welcome your family back to Tuscany for another memorable stay in the future!
Warm regards,
Sara
The Lucca Apartments and Villas Team
Very relaxing location in Tuscany
Great, well-maintained complex, very nice apartment, well-equipped, and the pool is fantastic. Silvana provided perfect service—very quick responses and prompt resolution of any issues. We'll be back.
30 de junho de 2026
Avaliação não solicitada
Resposta da Lucca Apartments and Villas
Dear Ms Elke Mueller,
Thank you so much for your wonderful review! We are delighted to hear that you enjoyed the apartment, the complex, and the fantastic pool.
It is lovely to know that you appreciated the quality of the property and found everything well-equipped for your stay. We will be sure to pass your kind words on to Silvana; she is dedicated to providing quick and attentive service, and she will be thrilled to know her help made your experience so smooth and pleasant.
Thank you for choosing us, and we look forward to welcoming you back for your next stay!
Warm regards,
Sara
The Lucca Apartments and Villas Team
We had a lovely two-week stay overall…
We had a lovely two-week stay overall and there was so much to like about this property.
The villa itself (Villa Gianni) is beautiful, spacious, modern, exceptionally well equipped and set within lovely, well-maintained gardens. It is in an excellent location for exploring Tuscany, and we visited Lucca, Florence, Pisa, Montecarlo, the coast and Rome very easily from here.
The owner was delightful. He came each week to clean the pool and clearly took great pride in maintaining the property, even bringing pastries one morning so we could enjoy a traditional Tuscan breakfast.
The road outside was a little busier than we had expected and so quite noisy.
Unfortunately, our experience with the management company was much more mixed.
When we arrived, the air conditioning in the downstairs room wasn't working. The manager did arrange for someone to repair it, but our first morning ended up being spent waiting at the villa while this was organised, not a huge deal on its own.
A few days later, my son woke during the night to find a cockroach on his pillow. We appreciate that insects are part of life in warmer climates, and we may have just been unlucky.
We were due to leave early that morning for a full day in Rome. My son slept in the spare room instead of that room after finding it. We contacted the management company on the train to Rome hoping they could simply arrange for the room to be cleaned and the bedding changed in 2 rooms as my daughter was arriving the following day and needed the spare room.
This wasn't a request for an optional housekeeping service; it was an exceptional situation following an unpleasant incident. We explained that we didn't feel we should have to pay in these circumstances, but were simply told that arranging a clean would cost €200 because that was the cleaning company's charge. No flexibility or gesture of goodwill was offered.
In the end, we spent part of our holiday washing bedding, cleaning the room ourselves and preparing both bedrooms before our daughter arrived the following day. It wasn't how we'd hoped to spend our holiday and was disappointing because we felt this situation could have been resolved very quickly with a little understanding, especially considering their '360 degree service' philosophy and values around having a perfect holiday of rest.
We also found that the concierge service didn't quite match the impression given before our stay. We received messages offering to arrange bookings for us, so we asked for help booking a vineyard tour and taxis so my husband could enjoy the wine tasting. The vineyard tour was booked, which we could have done online, it was more help with taxis we wanted due to language barrier. But for the taxis we were simply sent a phone number. Unfortunately that taxi company couldn't help us, so we ended up researching alternatives and trying to arrange transport ourselves.
What disappointed us most wasn't any one issue on its own. It was the contrast between the customer service we experienced and the philosophy promoted by Lucca Apartments & Villas. Their welcome information speaks about providing a "360° holiday experience", giving guests "peace of mind before, during and after your trip", and being "just one call away" if anything is needed. Sadly, when we genuinely needed support, our experience didn't reflect those promises. A relaxing holiday is about more than the property itself. It's also about feeling confident that if something unexpected happens, you'll be supported in a way that reflects the values the company promotes. We left feeling that the villa deserved five stars, but the customer service simply didn't match the standard that had been promised.
27 de junho de 2026
Avaliação não solicitada
Resposta da Lucca Apartments and Villas
Dear ms Kirsty Fulton,
Thank you for taking the time to provide such detailed and honest feedback regarding your recent two-week stay at Villa Gianni. We truly appreciate the positive comments you shared about the villa itself, its beautiful setting, and the hospitality shown by the owner during your visit. It is wonderful to hear that you were able to explore so much of Tuscany and that the property's location served your family well.
However, we are genuinely sorry to read about the challenges you faced, particularly regarding our customer service and concierge support. We pride ourselves on our "360° holiday experience" philosophy, which promises peace of mind and support during your stay. Based on your experience, it is clear that we failed to live up to these values when you needed us most.
Please accept our sincere apologies for the stress caused by the incident with the bedding and the subsequent handling of that situation. We understand that a holiday is precious time, and you should never have been placed in a position where you felt forced to clean or prepare the villa yourself, especially following an unpleasant experience. We missed an opportunity to show the understanding and support that our guests deserve, and we are disappointed that our response fell so far short of the standard we promote.
We also apologize that our concierge service did not provide the proactive help you needed. We understand that simply providing a phone number is not the same as offering the practical assistance required to navigate barriers, such as the local taxi situation you described.
We take your comments the service failures very seriously. Please know that we are reviewing these points internally to improve our processes and ensure that our actions align much more closely with the promises we make to our guests.
We would have loved to be the "peace of mind" you were looking for, and we are very sorry that we let you down. Thank you again for highlighting these issues; it is only through feedback like yours that we can hope to improve.
Sincerely,
Sara
The Lucca Apartments and Villas Team
We had a really nice week here
We had a really nice week here. The house and the area around is beautiful and the hospitality was really good.
4 de julho de 2026
Avaliação não solicitada
Resposta da Lucca Apartments and Villas
Dear Ms Emma,
Thank you so much for your kind words! We are delighted to hear that you had such a wonderful week with us.
It is great to know that you appreciated the beauty of the property and the surrounding area, and we are truly happy that you enjoyed our hospitality. We work hard to ensure our guests feel well cared for, so your feedback is very rewarding for our team.
We would be honored to welcome you back to Tuscany for another relaxing stay in the future!
Warm regards,
Sara
The Lucca Apartments and Villas Team
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