The villa itself was beautiful. It was delightful to cook in the kitchen, it had everything we needed. Our villa representative Mini was responsive and super thoughtful and had great ideas for us duri... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Silvana was the perfect host! Quick to answer any questions. Great at communicating ! Very welcoming! We had a wonderful stay at this amazing villa! The scenery was absolutely breathtaking, and the pe... Ver mais
We were welcomed by a very accommodating Silvana, who showed us around the house and the area in a very professional manner and shared some helpful tips. The apartment is cozy, clean, and tidy, but... Ver mais
A empresa respondeu
Wat een heerlijke plek om te verblijven. Een ruim appartement van alle gemakken voorzien. Lekker luieren in de tuin onder de olijfbomen en een goed onderhouden zwembad. Alles is netjes schoon. Er is z... Ver mais
Detalhes da empresa
Escrito pela empresa
LUCCA APARTMENTS AND VILLAS combines the charm of Tuscany with the warmth of family tradition, offering more than just rentals but a deeply personal experience. As a boutique, family-owned agency in Lucca, we are passionate about sharing the love and legacy of the region that shaped our childhoods. Our commitment to making your stay unforgettable ensures that you’ll capture the essence of Tuscany, leaving with memories that last a lifetime.
Informações de contato
4,8
Excelente
310 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Fabulous Villa
The villa was fantastic. Everything you’d hope for and more ….. a great place to spend some quality time with family or friends.
The local letting agents were a tremendous help too.
We will definitely be looking to go back.
14 de junho de 2026
Avaliação não solicitada
Resposta da Lucca Apartments and Villas
Dear Mr ken Godsman,
Thank you so much for your wonderful review! We are absolutely delighted to hear that the villa exceeded your expectations and provided such a perfect setting for you to spend quality time with your family and friends.
We will be sure to share your kind words with our local team; they truly enjoy assisting our guests and will be thrilled to know they helped make your stay so memorable.
We would be honored to welcome you back for another fantastic stay in the future. Thank you for choosing us!
Warm regards,
Sara
The Lucca Apartments and Villas Team
Villa Buonamici - Mini
Villa Buonamici - with Mini - we have had an amazing time in this wonderful house which is perfectly located for Lucca just outside the city walls, and well located for local shops as well as the city centre. As well as super comfortable beds (so hard to find in a rental!), the house is perfect for entertaining a larger group…the kitchen is well kitted out and there is aircon throughout the house if the weather is too hot outside. The grounds are well maintained and the pool is gorgeous. Mini is a wonderful host - she recommended a local place for us to host a birthday celebration and booked it for us (our Italian is not good) - she has been so attentive throughout our visit - I cannot recommend her or the house highly enough. Five stars across the board…
5 de julho de 2026
Avaliação não solicitada
Resposta da Lucca Apartments and Villas
Dear Guest,
Thank you so much for this glowing review! We are absolutely thrilled to hear that your stay at Villa Buonamici was such an amazing experience.
It is wonderful to know that the villa served your group so well, from the comfort of the beds and the well-equipped kitchen to the beautiful grounds and pool. We are also delighted that you found the location perfect for enjoying both the local area and the historic center of Lucca.
A special thank you for your kind words about our Villa Manager Mini; she takes great pride in ensuring our guests have everything they need, and she will be absolutely delighted to know she helped make your birthday celebration so special. We will be sure to pass on your praise to her.
Thank you for your high recommendation and your five-star rating. We would be honored to welcome you and your group back for another memorable stay in the future!
Warm regards,
Sara
The Lucca Apartments and Villas Team
Villa in Monte San quirico
Villa in Monte San quirico. We stayed at this Villa for ten days. The photos on the website bare very little resemblance to the property as the photos must have been taken about ten years ago. A complete misrepresentation of what is on offer. The gazebo was neglected with overgrown bushes and trees.
The House was ok but poor air con in one of the bedrooms. A seriously overpriced house for what was on offer. Also it is certainly more than 10 Minutes walk to Lucca.
Dear Simona,
thank you for your reply. The problem with this house is not the location but the fact that you should update the photos on your website in order to give the visitors an accurate view of the house and its garden. I showed Cate (our manager) the neglected pool area and she agreed that gardeners ( and not the robots) should have worked on it. It is a very nice house with a great garden but for the price it needs a permanent upkeep ! kind regards. Markus Spettel
21 de junho de 2026
Avaliação não solicitada
Resposta da Lucca Apartments and Villas
Dear Markus,
Thank you for taking the time to leave your feedback. We are genuinely sorry to hear that your expectations were not met during your stay.
We have been renting out this property for over ten years with great success. Our villa is fully booked throughout the entire season, and we take pride in the fact that we have historically only received positive reviews from our guests.
Regarding the location, the house is exactly 1.5 km from the gates of the Lucca city walls. This walking proximity to the historic center is precisely why the villa is so popular and frequently rented. It is exceptionally rare to find a property this close to Lucca that also offers a private pool.
We have taken note of the issues you reported and will personally verify them. We are truly sorry that these concerns were not brought to our attention during your stay, as we would have gladly intervened to assist you. We remain at your entire disposal and hope to have the opportunity to welcome you back in the future to provide you with a much better experience.
Kind regards
Simona
Lucca Apartments and Villas
A week at Casa Stella
What a lovely week in Casa Stella! The flat is really nice and has air conditioning throughout (which we really needed in the July heatwave) but the star attraction is the terrace with outdoor dining table and views over Sant’Anna and the towers of old Lucca further away. Calm location with parking but v short walk into the Centro Storico - perfect! Looked after by Monica who could not have been more responsive and helpful when we needed assistance. Thank you!
3 de julho de 2026
Avaliação não solicitada
Resposta da Lucca Apartments and Villas
Dear Adam,
Thank you so much for your wonderful review! We are delighted to hear that you had such a lovely week at Casa Stella and that the apartment provided a comfortable retreat during the July heat.
We are particularly pleased that you enjoyed the terrace and those beautiful views over Sant’Anna and the towers of Lucca—it truly is one of the highlights of the property. It’s also great to know that the location worked perfectly for your needs, offering both the convenience of parking and a short, easy walk into the historic center.
We will be sure to pass your kind words along to Monica; she is always dedicated to providing responsive and helpful service, and she will be so happy to know she made your stay even more enjoyable.
Thank you for choosing us, and we would be honored to welcome you back to Lucca in the future!
Warm regards,
Sara
The Lucca Apartments and Villas Team
Whilst our villa was lovely
Whilst our villa was lovely - our experience of check in really let the company down. We received no check in information (actually we did - we got it 2 weeks after we returned from our vacation!!) but did get Cates number so could find the property. We were met with a driveway overflowing with rubbish and gardeners equipment all over the drive. There was no welcome package - indeed there was nothing left in the villa at all save one dishwasher tablet - and even the 'Toilettry packs' had no actual toiletrries in them! We have never stayed in a villa with so little in it in terms of basic ameneties - no salt, pepper, olive oil and are used to getting at least a bottle of wine left at the bare minimum! The whole experience was less than 'high end'. We had problems with the front door lock and the electric gates and were told 'yes they are tricky' whilst being locked out in 38 degree heat!! We were left no bin bags or instructions on which of the multiple bins we were supposed to use for rubbish. Our second day there the gardeners began cutting the hedges at 8am and continued all day as we tried to relax by the pool. The only reason you received 2 stars is that the villa itself was lovely but the whole check in and lack of basic necessities - really left a bad taste in our mouths. Would not recommend Lucca Appartments to others.
22 de junho de 2026
Avaliação não solicitada
Resposta da Lucca Apartments and Villas
Dear Hannah,
Thank you for sharing your feedback. We are pleased to hear that you found the villa lovely, but we are sincerely surprised and saddened by the tone of your review, as many of the points mentioned do not reflect the actual course of your stay or our daily conversations.
We would like to clarify a few important aspects:
Check-in and Information: Regarding the late receipt of our email, this seems strange to us, but we will carry out the necessary checks on our system. However, our representative Cate contacted you directly by phone prior to your arrival, providing all necessary assistance and arranging the appointment. The early arrival time originally requested to let your daughter in was subsequently not respected on your part, and the whole family arrived together at 16:30, where Cate was there to welcome you in person.
Garden Maintenance and Rubbish: Since the previous guests had vacated the property that same morning, our priority was to deliver the villa to you in excellent condition. The gardeners were finishing up their work upon your arrival. When we asked if they could return the following day so as not to disturb you, we were told that you had a busy itinerary every day and would not be at the villa; we could not have foreseen a subsequent change of plans. Regarding the rubbish, there was only one bin with cardboard from the previous guests, which we informed you would be collected the following day (and it duly was).
Amenities and Self-Catering Policy: All our properties are provided on a self-catering basis (independent holiday accommodation) and do not include ongoing hotel services. Nonetheless, to ensure a comfortable arrival, we always provide our guests with the mentioned complimentary toiletry kits in all 4 bathrooms and an initial supply of kitchen cleaning products (including bin bags left clearly visible in the mailbox), allowing guests to manage independently according to their needs during their stay. Furthermore, due to the exceptional heat at that time (38 degrees), we prefer not to leave open food products (such as oil, salt, or pepper) for obvious hygienic and preservation reasons.
Technical Issues (Door and Gate): The issue with the front door key was addressed and resolved immediately by sending a technician to the property. Regarding the electric gate, we were informed that you had the exact same model at home and we never received any notification that you were locked out, otherwise we would have intervened instantly. The remote controls simply require a 3-4 second press to operate.
Throughout your stay, we remained in continuous contact to provide tips on parking, restaurants, and general assistance, and you were even granted a late check-out. Cate explicitly asked if everything was fine upon departure, and only very minor details were mentioned, with no indication whatsoever of this level of dissatisfaction.
We are sorry that your final perception was negative, as our guests' satisfaction is our highest priority, but we believe we did everything possible to guarantee you a pleasant stay and support you at every stage.
My kindest regards,
Michele Cecchetto
We have used LAAV for over 10 yrs now…
We have used LAAV for over 10 yrs now and have had some really lovely stays in Lucca in various apartments throughout the city . This year we chose Casa Celeste , Mainly because of the beautiful large terrace and for the first three days we certainly enjoyed al fresco dining and living on this very pleasant terrace but on our fourth day of our weeks stay this came to a terrible end when the whole building under went renovation ! Not only immediately above us but to either side too and the stairs were continually in use by the builders with lorrys adjacent to the front door , often now left open during the day and worse still a wheelbarrow was hoisted back and fore across our bedroom windows banging and crashing laden with large breeze blocks and when I peeked out to see where the noise was coming from at 7.30 am the builders shouted at me to put my head back in fast as a wheelbarrow was on its way up ! It was ridiculous and looked incredibly unsafe , consequently no more open windows and sadly no more use of the terrace as it was from then on in covered in dust and builders rubble and totally impossible to use for the rest of our stay which was hugely disappointing, the noise inside meanwhile was horrendous as the builders were directly above us in each room and on both sides so no escape until they left at 5.30 each day .
Sadly Michele at LAAV could not have been more unhelpful and could not appreciate how the fact that Casa Celeste had turned into a dusty noisy unbearable space for over 10 hours each day had ruined our stay in Lucca .
So my advice is take care using this company because if things should go wrong they are no longer interested in their clients wellbeing and basically just shrug their shoulders and tell you that it’s not their fault offering no recompense or solutions at all .
We would like to add to our review of Casa Celeste by way of replying to Michele at LAAV and to thank him for his very prompt response on this occasion.
We are pleased to hear that the primary goal for this company is always their guests well being but as stated earlier we did not feel this at all during our stay . It is also somewhat astonishing to hear the that Michele did not feel he was informed promptly enough as our first complaint was made on the Monday morning of the builders arrival when we were visited by Michaela from LAAV with a workman who repaired our reported broken toilet seat which we noticed on arrival at the property. She actually heard the noise and saw the dust accumulation but told us that there was nothing that could be done to assist us as it was beyond her control .
To confirm also, we attended the offices of LAAV on the following Wednesday to reiterate our distress with the escalation of the building work surrounding us and we did in fact show our videos of the noise and dust experienced in this apartment to several members of staff at LAAV including Michele himself but again had the same response although he did suggest that we send him these videos and photographs by email which we did on our return.
This episode has left us extremely disappointed with the attitude from LAAV and we would suggest that it was not just an "inconvenience " but for the last three full days of our holiday a disaster which has made us loose confidence in this company .
This story just continues in a most amazing manner and whilst we were so shocked and saddened by the original behaviour from LAAV we have since been contacted by their representative Simone Cappelli after she had read our sad review, and through her kindness and gentle manner she has now completely restored our faith in this company and we can only imagine that ours was a sad unfortunate experience where we were unfortunate enough to be dealt with by unhelpful and less understanding members of their staff and which has now been rectified in a most gracious and charming manner more incumbent with the Lucca Apartments and Villas of old that we fondly remember.
Simone has offered us a return visit to lovely Lucca with the total costs of our original visit used to cover the fee and since discussing our experience with her director has also suggested that we enjoy a complementary dinner at a nearby beautiful winery , Fattoria Sardi that they sometimes work with, what a treat!
We feel very touched and grateful for this lovely offer and can safely say that it seems that a booking with LAAV is now in safe hands again .
11 de junho de 2026
Avaliação não solicitada
Resposta da Lucca Apartments and Villas
Dear Julie and Colin,
I am truly pleased that we had the opportunity to talk and resolve the unfortunate incident caused by a series of unlucky circumstances. As promised, we will do everything we can to fully regain your trust, because it is a real pleasure for us to have you as our guests, and it would have deeply saddened us if you had left with a bad memory of your holiday. We look forward to welcoming you back to Lucca and, as already mentioned, we will do our utmost to ensure you have a special stay.
An absolutely perfect stay from start to finish!
We stayed at the beautiful Villa Lina for a week and had the most wonderful experience. From the moment we arrived, everything exceeded our expectations. The villa was absolutely stunning, very clean, beautifully maintained, and had everything we needed for a relaxing and comfortable stay.
A special thank you to our host, Mini, who was absolutely amazing throughout our stay. She was incredibly friendly, always quick to respond to any questions we had, and went above and beyond to make sure everything was perfect. Her kindness and helpfulness really made a difference and made us feel very welcome.
We couldn't have asked for a better experience and would definitely book with the company again in the future.
20 de junho de 2026
Avaliação não solicitada
Resposta da Lucca Apartments and Villas
Dear Guest,
Thank you so much for sharing your wonderful experience at Villa Lina! We are absolutely delighted to hear that your stay exceeded your expectations and that you found the villa to be such a stunning and comfortable home away from home.
A special thank you for your kind words regarding Mini. She is truly dedicated to ensuring our guests have the best possible stay, and she will be so happy to know that her kindness and responsiveness made such a positive difference. We will be sure to pass your praise on to her.
We would be honored to welcome you back again in the future!
Warm regards,
Sara
The Lucca Apartments and Villas Team
Uva cottage farmhouse, near to Lucca
Wir verbrachten 2 schöne Wochen im Uva cottage farmhouse. Das Haus liegt auf einem Hügel, ein paar wenige Kilometer nordöstlich von Lucca. Es ist sehr schön renoviert mit tollen Schlafzimmern, Bädern etc. Optimal für z.B. eine Familie mit zwei größeren Kindern. Die Terrasse lädt auch zum Verweilen an und man kann die Ruhe im Olivenhain genießen.
Das Haus ist ein guter Standort, um die nördliche Toskana zu erkunden (Lucca sowieso, Pisa, Florenz, ans Meer nach Viareggio, Volterra, Siena….).
Die Betreuung durch Mini von der Agentur war perfekt. Man konnte sie immer erreichen und sie selber fragte auch immer wieder nach, ob wir was brauchen (z.B. Tips für die Umgebung),ob alles ok ist etc.
Wir würden gerne wieder zwei Wochen in diesem wunderschönen Haus verbringen.
16 de maio de 2026
Avaliação não solicitada
Resposta da Lucca Apartments and Villas
Liebe Gäste,
vielen herzlichen Dank für diese wunderbare Bewertung! Wir freuen uns sehr, dass Sie zwei so schöne Wochen im Uva Cottage Farmhouse verbracht haben.
Es ist schön zu hören, dass Sie die geschmackvolle Renovierung und die Ruhe in unserem Olivenhain so genießen konnten und dass das Haus für Ihre Familie ein idealer Ausgangspunkt für die Erkundung der nördlichen Toskana war. Wir werden Ihr großes Lob sehr gerne an Mini weiterleiten – sie wird sich bestimmt sehr darüber freuen, zu hören, dass sie Ihren Aufenthalt mit ihrer Unterstützung und ihren Tipps noch angenehmer gestalten konnte.
Es wäre uns eine große Freude, Sie bald wieder bei uns begrüßen zu dürfen!
Herzliche Grüße,
Sara
The Lucca Apartments and Villas Team
We spent several weeks in this…
We spent several weeks in this beautifully and thoughtfully furnished apartment during May and Juni 2026. Monica gave us a warm welcome and provided a clear and concise introducion to everything we needed to know about the apartment.
The apartment was fully equipped with everything necessary for a longer stay, and we quickly felt at home. Throughout our visit, Monica regularly shared useful information about local events and activities, as well as excellent recommendations for excursions in and around Lucca. We truly appreciated her thoughtful support, which made our stay feel warmly looked after without ever being intrusive.
The apartment was exceptionally well decorated, spotlessly clean, spacious, and ideally located. Having a secure parking space for our car in the private courtyard was another great advantage.
We would happily stay here again and can highly recommend this apartment.
5 de maio de 2026
Avaliação não solicitada
Resposta da Lucca Apartments and Villas
Dear Guests,
Thank you so much for taking the time to share such a lovely review of your stay with us this past May and June. It is a pleasure to hear that you felt so at home in our apartment and that it provided everything you needed for such an extended visit.
We are delighted that you appreciated the decor, cleanliness, and the convenience of the secure parking. It is also wonderful to know that you enjoyed the thoughtful touches throughout the property. A special thank you for your kind words regarding Monica; she takes great pride in ensuring our guests are well-supported and informed, and she will be absolutely thrilled to know her recommendations and assistance helped make your time in Lucca even more special.
We would be honored to welcome you back for another long, relaxing stay in the future. Thank you for choosing us!
Warm regards,
Sara
The Lucca Apartments and Villas Team
Magnifico soggiorno a Viareggio
Marine Charme a Viareggio è un appartamento ampio , molto ben rifinito , molto pulito e completo di accessori di ogni tipo . Posto macchina disponibile. Posizionato quasi fronte mare, con ampia scelta stabilimenti balneari, bella vista dal balcone principale abitabile. Contatti, informazioni , indicazioni fornite con precisione e cordialità dal personale incaricato. Raggiungibili a piedi sia Viareggio centro sia Lido di Camaiore. Vancanza piacevole e confortevole
4 de julho de 2026
Avaliação não solicitada
Resposta da Lucca Apartments and Villas
Gentile Signor Riccardo,
La ringraziamo molto per la Sua splendida recensione. Siamo davvero felici di sapere che ha trascorso una vacanza piacevole e confortevole presso il nostro appartamento "Marine Charme".
È un piacere leggere che abbia apprezzato non solo la cura, la pulizia e la dotazione della casa, ma anche la sua posizione strategica, ideale per godersi sia il mare che le passeggiate verso Viareggio e Lido di Camaiore. Siamo inoltre lieti che il nostro staff sia riuscito a fornirle tutta l'assistenza necessaria con precisione e cortesia.
Grazie ancora per aver scelto la nostra struttura. Saremo lieti di accoglierLa nuovamente in futuro per un altro soggiorno all'insegna del relax.
Un cordiale saluto,
Sara
The Lucca Apartments and Villas Team
Outstanding
My family of four stayed at Villa Aperitivo in June and had a fantastic stay. We absolutely loved this villa. We honestly didn’t feel the photos did it justice – it was even more beautiful in person.
We were especially grateful that all of the bedrooms had air conditioning, as Tuscany was experiencing unseasonably hot weather in early June. Having cool bedrooms made a huge difference and ensured we all slept comfortably. The rest of the villa was equally wonderful, being spacious, beautifully maintained and very well equipped. The separate laundry room also came in extremely handy. Having a washing machine and a clothes airer meant we could wash our clothes each evening, and they were dry and ready to wear again by the following day.
Filippo, the house manager, met us both on arrival and again when we departed. He was extremely welcoming and helpful, offering excellent recommendations for the local area and taking the time to explain the property’s recycling system, which we really appreciated. And gave me a great recommendation for road bike hire.
The location was perfect. The villa is only around 35–40 minutes from Pisa Airport, making the journey to and from the airport incredibly easy. It is also ideally situated for exploring the area. We loved visiting the beautiful city of Lucca, where we hired bikes and cycled around the historic city walls. There are some wonderful cafés and restaurants both on and around the walls, making it a lovely place to spend the day.
We also enjoyed trips to Pisa to see the iconic Leaning Tower, the Tuscan coast, and further afield to Siena. On our way back from Siena, we stopped in the stunning hill town of San Gimignano for an early dinner, which was one of the highlights of our holiday.
After busy days exploring, it was always a pleasure to return to the villa. The swimming pool was the perfect place to cool off in the evening, and we made great use of the barbecue, spending many warm evenings swimming, cooking and relaxing together as a family.
Another real bonus was the convenience of the local amenities. At the bottom of the lane is a small pharmacy, and just across the road is a wonderful deli selling its own olive oil, along with fresh bread, cold meats and other delicious local produce. It was perfect for picking up breakfast, lunch or supplies for a barbecue back at the villa.
Villa Aperitivo was a wonderful base for our holiday, and we made some fantastic family memories there. We wouldn’t hesitate to recommend it to others and would happily stay again in the future.
11 de junho de 2026
Avaliação não solicitada
Resposta da Lucca Apartments and Villas
Dear Mr Edward Tarelli,
Thank you so much for sharing such a wonderful and detailed review of your stay at Villa Aperitivo! We are absolutely thrilled to hear that your family had such a fantastic experience.
It warms our hearts to know that the villa exceeded your expectations and provided the comfortable, relaxing base you needed—especially during those hot June days! We are delighted that you found the air conditioning and the laundry facilities helpful, and that you made such great use of the pool and barbecue. It sounds like you truly maximized your time in Tuscany, from cycling the walls of Lucca to your memorable dinner in San Gimignano.
I will be sure to pass your kind words on to Filippo. He takes great pride in ensuring our guests feel at home and receive the best possible local advice, and he will be so happy to know he contributed to making your holiday memorable.
We would be honored to welcome your family back to the villa whenever you find yourselves planning another Tuscan adventure. Thank you for choosing us!
Warm regards,
Sara
The Lucca Apartments and Villas Team
Stunning apartment located in a great…
Stunning apartment located in a great location- quiet- well appointed- perfect for two couples. Great storage for long term stay - totally updated and great AC during the summer months. Highly reccomend this apartment and the Lucca Villas and Apartments team!
10 de junho de 2026
Avaliação não solicitada
Resposta da Lucca Apartments and Villas
Dear Ms Susan Weldon,
Thank you so much for this wonderful review! We are delighted to hear that you enjoyed your stay and that the apartment proved to be the perfect home base for your visit to Lucca.
It is lovely to know that you appreciated the quiet location, the modern updates, and the comfort of the air conditioning during the summer months. We strive to ensure our properties are well-appointed for both short and long-term stays, so your feedback regarding the storage and layout is very much appreciated.
Thank you for your high recommendation of both the apartment and our team. It would be a pleasure to welcome you back for another stay in the future!
Warm regards,
Sara
The Lucca Apartments and Villas Team
Villa Gabry låg perfekt med underbar…
Villa Gabry låg perfekt med underbar utsikt över Lucca, mitt i en vingård med olivträd överallt samt närhet till allt shopping, stränder och sevärdheter samt autostradan. Vår värd var fantastiskt hjälpsam och huset har alla bekvämligheter och trots värmebölja kylde luftkonditioneringen ner hela huset mycket effektivt. Rekommenderas verkligen!
20 de junho de 2026
Avaliação não solicitada
Resposta da Lucca Apartments and Villas
Kära gäster,
Tack så mycket för den fina recensionen! Vi är så glada att höra att ni trivdes så bra på Villa Gabry och att ni njöt av det fantastiska läget mitt bland vingårdar och olivlundar, med utsikt över Lucca.
Det gläder oss verkligen att höra att luftkonditioneringen fungerade effektivt under värmeböljan, så att ni kunde njuta av en bekväm vistelse. Vi kommer att framföra ert fina beröm till vår värd – det betyder mycket för oss att veta att ni fick en så hjälpsam service under er vistelse.
Vi hoppas få välkomna er tillbaka till Toscana i framtiden!
Vänliga hälsningar,
Sara
The Lucca Apartments and Villas Team
We loved Villa Flora
We loved Villa Flora. It was perfect in every way: lovely home, extra clean, well appointed with gorgeous views. We had the best stay and what made it extra easy was Silvana. She made check in and check out seamless and was such a pleasure. She was helpful with all our needs and gave excellent recommendations. Can’t wait to come back.
17 de junho de 2026
Avaliação não solicitada
Resposta da Lucca Apartments and Villas
Dear Ms Jennifer,
Thank you so much for your glowing review! We are absolutely delighted to hear that your stay at Villa Flora was perfect in every way.
It warms our hearts to know that you enjoyed the beautiful home, its cleanliness, the lovely appointments, and those gorgeous views. We strive to provide a relaxing and seamless experience for our guests, and hearing such positive feedback is the best reward for our team.
A special thank you for your kind words regarding Silvana. She is truly dedicated to ensuring our guests feel well-supported and welcomed from the moment they arrive until they depart, and she will be so happy to hear that her assistance and recommendations made your stay even more enjoyable. We will be sure to pass your praise on to her.
We would be honored to welcome you back to Tuscany in the future. Thank you for choosing us!
Warm regards,
Sara
The Lucca Apartments and Villas Team
Villa Brunetta was amazing!
Villa Brunetta was amazing!! Our holiday was for the whole month of June. Because of where we were, we were able to take day trips and some overnight stays around Italy. The Villa provided beautiful landscapes and the perfect patio to enjoy coffee in the morning and apertivi in the afternoon. Monica our house manager was very friendly and helpful and gave us lots of suggestions on things to do in Lucca. My family would highly recommend Villa Brunetta!!
1 de junho de 2026
Avaliação não solicitada
Resposta da Lucca Apartments and Villas
Dear Dena,
Thank you so much for sharing your wonderful experience at Villa Brunetta! We are thrilled that you chose to spend your entire month of June with us and that the villa served as such a perfect home base for your adventures throughout Italy.
It is delightful to hear that you enjoyed the beautiful landscapes and that the patio became the ideal spot for your morning coffees and afternoon aperitivi—there truly is no better way to soak in the Tuscan atmosphere. We are also so pleased that Monica’s local suggestions added value to your holiday; she is truly passionate about helping our guests discover the best of Lucca, and she will be so happy to hear that she contributed to making your stay special.
Thank you for your high recommendation. We would be honored to welcome your family back to Villa Brunetta for another memorable month in the future!
Warm regards,
Sara
The Lucca Apartments and Villas Team
We had a wonderful stay in Lucca
We had a wonderful stay in Lucca. The apartment was clean and had everything we could have asked for. If there were any unmet needs, Silvana took care of them very quickly and thoroughly. We would definitely book with Lucca Apartments again :)
20 de junho de 2026
Avaliação não solicitada
Resposta da Lucca Apartments and Villas
Dear Guests,
Thank you so much for your wonderful review! We are delighted to hear that you had such a lovely stay in Lucca and that the apartment provided everything you needed for a comfortable visit.
A special thank you for your kind words regarding Silvana. We are so pleased to know she was able to assist you quickly and thoroughly; she takes great pride in her service, and she will be thrilled to hear that she contributed to making your stay so stress-free. We will be sure to pass your praise along to her.
We truly appreciate your kind recommendation and would be honored to welcome you back again in the future!
Warm regards,
Sara
The Lucca Apartments and Villas Team
Vacanza perfetta
Siamo rimasti incantati da questa oasi di pace e tranquillità. L appartamento è ben curato e pulito, completo di tutto il necessario. La piscina è stata il plus per rinfrescare le calde giornate. Abbiamo adorato tutto di questo luogo in cui speriamo di tornare presto. Silvana é sempre stata a nostra disposizione, perfette le indicazioni ricevute prima dell'arrivo. Speriamo di tornare presto.
20 de junho de 2026
Avaliação não solicitada
Resposta da Lucca Apartments and Villas
Gentili Signor Paolo Maresca,
Grazie di cuore per la vostra bellissima recensione! Siamo davvero felici che abbiate trovato nel nostro appartamento la vostra "oasi di pace" e che vi siate goduti appieno la tranquillità del luogo e la piscina durante le giornate più calde.
Ci fa molto piacere sapere che abbiate apprezzato la cura e la pulizia della casa. Sarà un vero piacere per noi trasmettere i vostri complimenti a Silvana; lei si dedica con grande passione ad assistere i nostri ospiti fin dal momento della prenotazione e sarà felicissima di sapere che le sue indicazioni sono state utili e che il suo supporto è stato all'altezza delle vostre aspettative.
Speriamo davvero di potervi accogliere nuovamente presto per un altro soggiorno all'insegna del relax.
Un cordiale saluto,
Sara
The Lucca Apartments and Villas Team
Great villa and great service provided.
20 de junho de 2026
Avaliação não solicitada
Resposta da Lucca Apartments and Villas
Dear Mr Tom Mason,
Thank you so much for your kind review! We are delighted to hear that you enjoyed the villa and the service we provided.
We strive to make every stay a memorable one, and your positive feedback means a lot to our team. We hope to have the pleasure of welcoming you back to Tuscany in the future!
Warm regards,
Sara
The Lucca Apartments and Villas Team
Brilliant communication and property
Brilliant communication and property. As described but photos didn’t do it justice!
Silvana was extremely helpful and always in contact should we need anything. Fab stay in a beautiful little town !
20 de junho de 2026
Avaliação não solicitada
Resposta da Lucca Apartments and Villas
Dear Ms Debbie,
Thank you so much for your wonderful review! We are absolutely delighted to hear that you had such a fabulous stay in our beautiful town.
It is lovely to know that the property exceeded your expectations—it is always a great compliment when a guest feels the photos didn't quite capture how special the villa is in person. We are also so pleased that you found the communication and property to be brilliant throughout your stay.
A special thank you for your kind words regarding Silvana; she is truly dedicated to ensuring our guests feel well-supported and welcomed at all times, and she will be so happy to hear that her assistance made your experience even better. We will be sure to pass your praise on to her.
We would be honored to welcome you back for another visit in the future. Thank you for choosing us!
Warm regards,
Sara
The Lucca Apartments and Villas Team
Peaceful break in Tuscany
Il Borghetto was a great place for a peaceful break in the Tuscan countryside. Everything was neat, clean and grounds well kept. Our apartment was spacious and cool. (Very hot outside!). Silvana (very good English) was in touch and provided a lot of information in the days before we travelled and remained contactable and in touch during our stay. Points to note - the pool is good but single depth throughout. Il Borghetto is several hundred metres off the main road and the road/track is rough in places, so suggest you have a car with good ground clearance - NO Ferraris!
19 de junho de 2026
Avaliação não solicitada
Resposta da Lucca Apartments and Villas
Dear Guests,
Thank you for your kind review and for sharing your experience at Il Borghetto! We are delighted to hear that you enjoyed the peace and tranquility of the countryside and that our apartment provided such a cool, spacious, and comfortable retreat during the warm weather.
We are particularly pleased that you found our Villa Manager Silvana’s support so helpful. She takes great pride in ensuring our guests are well-informed and supported from before they travel until the end of their stay, and we will be sure to pass your praise on to her.
Thank you for the helpful "points to note" regarding the pool and the access road. Transparency is very important to us, and feedback like yours helps us ensure future guests know exactly what to expect so they can plan accordingly. We appreciate you taking the time to share these details!
We would be honored to welcome you back for another peaceful break in the future.
Warm regards,
Sara
The Lucca Apartments and Villas Team
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.