If I could give 0 stars I would - still awaiting delivery of goods although ordered over 1 week prior to date of delivery required - the firm have made the excuse they are busy & cannot rely on courie... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
I place an order for conger eel and d other types fish,prices and quantities were agreed on the phone,assured of the quality and freshness and even got advice about sea food quality.order was to arr... Ver mais
A empresa respondeu
Nice environment and clean wet fish shop. Very impressed with fish quality and outstanding service. Staff is very friendly and very helpful, gave me different options. Well recommend in my option. I... Ver mais
A empresa respondeu
What a bitter disappointment! Whereas my previous delivery of smoked salmon provided me with a very tender, moist and succulent experience, this latest one has proven dry, salty and tough.
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Seafood Supplier - We supply for restaurants, supermarkets, pub, caterings, food businesses, public customers by online fish store and from our fishmonger store in Hornchurch RM12 4RH. We supply nationwide in UK by our online fish store and as well by orders over the phone. We supplier over 200 products and if you can't find your favorite product, please contact us on our helpline or via WhatsApp on +447864975251. We will be happy to assist you doesn't matter how small or big customer you may be. We are passionate of fish and we help hundreds of customers ever year. From very basic instructions to how to cook fish and beyond by serving great restaurants in London and surrounding area. Also deliver at your door nationwide using our courier partners like DHL and DPD.
Informações de contato
10 Elm Parade Shops, St Nicholas Avenue, RM12 4RH, HORNCHURCH, Reino Unido
- +447922924034
- mail@luifoods.com
- www.luifoods.com
2,9
Bom
61 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 80% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The customer service second to…
The customer service second to none.most helpful and a human being! Product excellent will be buying again
21 de junho de 2026
The fish I've bought never been…
The fish I've bought never been delivered. The seller do not respond to my emails. Stay away from this seller. Not recommended business.
26 de maio de 2026
Resposta da Lui Foods Ltd
Dear Tomasz, We sent your products and you told courier to leave with your neighbour, but your neighbour rejected and returned to us. After investigated we realised was your fault. however, as good practice we refunded all your money paid even we make loss. We have all evidence to proof this issue cause by client. It's very dishonest give a review after get your refund and lying to others. If you try order again we will automatedly reject and issue refund again as we are not interested deal with trouble makers.
as evidence we attached courier details: DPD Local tracking: 15976914203646K .
If any one has any doubt about please check details on tracking.
My sincerely, Lui foods Team
My sincerely. Lui foods Team
Quality was not as good as I expected
Quality was not as good as I expected
Delivery excellent
30 de março de 2026
Resposta da Lui Foods Ltd
Hi Michael,
We sorry not achieve your expectations. We are happy to hear your thoughts and understand what could we improve for next time.
Our sincerely, Lui Foods Team
Ordered a week ago and still not…
Ordered a week ago and still not received order or had any update.
28 de fevereiro de 2026
Resposta da Lui Foods Ltd
Dear Sarah, we deal with very fresh products and if fish is not available or poor quality. we just simple dont send as there is no point to send old fish to clients. However, we spoken about it and laterly we sent your order as fulfilment of our trust to clients. as evidence we attached courier details: DPD Local tracking: 15976904564133L.
If any one has any doubt about please check details on tracking.
My sincerely, Lui foods Team
Waited too long no answer to emails
15 de janeiro de 2026
Resposta da Lui Foods Ltd
Dear Geoffrey,
We have a dedicate customer support line open Monday to Saturday 6am to 6pm. Proof of delivered attached as reference :
DPD Local tracking: 159767074132583
If any one has any doubt about please check details on tracking.
My sincerely, Lui foods Team
I have not received my order
I have not received my order so why do send me an email to rate you? I could not rate you, total logic. You are being a child not me. I shall wait for my refund . These are the responses I am getting because I never received my order: “Why do you behave like a child?
Give me a 1 star score just because you can wait?
What nasty child you are.
Don't even try buy from us as we are not interested to do business with you”. This is bullying in my eyes. .
25 de novembro de 2025
Resposta da Lui Foods Ltd
Dear Madam
As I told to the customer as UK Exit Brexit and some product from Europe takes more time to arrive than usual due of paperwork and transportation. Customer was not willing to wait and refund was issue immediately.
Some people still behave like a child and need to give poor star because we was not able to send quickly.
Arrived safely and as ordered…
Arrived safely and as ordered perfectly. Well packaged, no melted. Thank you very much
11 de agosto de 2025
Resposta da Lui Foods Ltd
Thank you for your review
This company was very helpful and got…
This company was very helpful and got my order to me on time
3 de abril de 2025
Resposta da Lui Foods Ltd
Thank you for your review
Resposta da Lui Foods Ltd
Thank you
Excellent customer service and food
5 de novembro de 2024
Beautifully presented fresh fish and…
Beautifully presented fresh fish and seafood. Knowledgeable and helpful staff.
16 de agosto de 2024
Avaliação não solicitada
They are having technical problems at…
They are having technical problems at the moment but seems to be sorting my order out for me, the crabstick,s are delicious 😋😋😋
24 de junho de 2024
The website does not work
The website does not work. It took my order and money, but didn't deliver. Now I am in the long process of getting my money back
2 de junho de 2024
Resposta da Lui Foods Ltd
Refund was issue on 03/07/2024 as customer been requested. Unfortunately, we had issue on our website in June of 2024 which was after fix it by our technical team.
We sincerely apologies for any inconvenience may cause
Resposta da Lui Foods Ltd
Thank you for your review
Order did not arrive but was reimbursed fully
I ordered a fish for special occasion but fish did not arrive.
Communication with the owner was great and he reimbursed all.
19 de dezembro de 2023
Resposta da Lui Foods Ltd
We use a third party company call DPD Local. DPD Local lost our customer parcel and we reimbursed customer.
We sincerely apologise for the inconvenience.
Lui Foods Team
High quality and delivery on time
Not only seafood is high quality but also the delivery always is on time. Thanks!
15 de dezembro de 2023
Resposta da Lui Foods Ltd
Thank you for your feedback and choose our products.
Product great quality and very well…e
Product great quality and very well packed, good communication skills and delivery. Would definitely recommend these products and services.
14 de outubro de 2023
Resposta da Lui Foods Ltd
Thank you very much for your review and feedback
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