Maison Minimalist Avaliações 

154
O TrustScore é 3 de um total de 5

3,2

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I am so disappointed with the items which are not exactly dirt cheap. I was completely drawn in by the beautiful representation on social media, and now I feel silly. The material is so stiff that the... Ver mais

Avaliado com 5 de um total de 5 estrelas

The makeup bags arrived in individual zipper bags, tissue wrapped with logo. Nice touch. Each makeup Large, Medium and Small are well made excellent craftsmanship. They come in multiple colors and st... Ver mais

Avaliado com 5 de um total de 5 estrelas

The description of the bag says it is expandable. I do not see any physical option to make the bag/contents bigger. The order arrived in a timely manner. The quality of the product is lacking. There... Ver mais

Avaliado com 1 de um total de 5 estrelas

Update: I complained and they sent me a replacement, which seems slightly better quality than the first one. Zips are still a challenge, though. Original review: If I could give no stars, I would.... Ver mais

A empresa respondeu


Informações de contato

3,2

Bom

O TrustScore é 3 de um total de 5

154 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 65% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,2

Todas as avaliações

(154)

59 avaliações nos últimos 12 meses

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Avaliado com 3 de um total de 5 estrelas

Finally received the parcel was left in the snow...

UPDATE: I finally received the package. It was left in the snow in front of my car. But the content was OK.

On Dec 16, I ordered a SALY MINI | Expandable Travel Makeup Bag for my daughter.
Never received it.

Contacted Customer Service several times and got a few responses from Chelsea T. (seems to be the only customer service representative according to other reviews I see here...+ the tracking link does not update in real time according to them.)
The link shows that the package departed from Processing centre on Dec 18 and that Customs clearance was completed on Dec19.
Then, the package arrived in Processing centre in Toronto, Canada on Dec 22 and Customs clearance was completed on Dec 23.
It then shows the package arrived in Quebec City at another Processing centre on Dec 23, and that it left same Processing Centre on Dec 30.
Today is January 9.
No sign of the package. No update on the tracking link. No more response from Chelsea T.
By the way, Quebec City is the delivery city.
Do NOT TRUST this company
I am very disappointed I did.

7 de janeiro de 2025
Avaliação não solicitada
logotipo da Maison Minimalist

Resposta da Maison Minimalist

Hello Sonia,

We’re so sorry for the delay in addressing your concerns here — and for the stress this experience caused you.

While we're relieved to hear the package eventually arrived safely (despite the unfortunate delivery conditions), we absolutely understand your frustration with the delays, lack of tracking updates, and gaps in communication. That’s not the kind of experience we want anyone to have when ordering from us.

We’re a small team and doing our best to improve how we communicate during the busy season and with international shipments — especially when tracking updates aren't in real time. Your feedback is being taken seriously and is helping us make much-needed changes.

If there’s anything more we can do to make this right, feel free to reach out directly at info@maison-minimalist.com. Thank you again for your patience and for sharing your experience.

Best,
Maison Minimalist Team

Avaliado com 1 de um total de 5 estrelas

If I could give zero stars

If I could give zero stars, I would! Multiple issue with this company! Slow shipping! Item originated out of California and took 12 days just to leave their facility and arrive at their shipping partner. I purchased the Kayla jewelery organizer for my 20yo daughter. It didn't arrive on time, I would have been emarrased to give it to her if it had! Cheap plastic product, better suited to a Barbie Doll house than anyone's dresser. Scratches in the plastic and the drawer pulls are plastic painted gold and very poorly at that. Chelsea T. has informed me it must be returned to Canada (with tracking) even though it was sent from California. They will take 5% for restocking. The whole product isn't worth 5% of what I paid so I'm sure that just covers their original purchase. I wish I had read these reviews before buying from this terrible company. Please do not give them your money! You can find better murchandise at your local Dollar Store!

31 de dezembro de 2024
Avaliação não solicitada
logotipo da Maison Minimalist

Resposta da Maison Minimalist

We’re sorry to hear that your experience did not meet expectations, and we truly regret the frustration this situation caused. 😔

After receiving your email in early January 2025, our team responded promptly to apologize for the shipping delay and asked for photos so we could better understand the issue. Once the photos were reviewed, we offered several solutions to help resolve the matter, including a partial refund if you preferred to keep the item or the option to return it in accordance with our return policy.

We always strive to provide quality products and positive customer experiences, and it is never our intention to send damaged items. While issues can occasionally occur during shipping or handling, we make every effort to resolve them quickly and fairly.

If you would still like to revisit this matter, our support team would be more than happy to assist you. 🙏

Avaliado com 5 de um total de 5 estrelas

Limited Edition Maisie Make-up bag

Ordered the Maison Make-up bag in baby blue (limited edition) I contacted Customer Service to enquire about delivery.
It was ordered just before Christmas so I figured it was probably the Christmas Post rush.
I immediately got a email reply from Chelsea T assuring me that it had been dispatched and that she would keep an eye on the Tracking and notify me of any updates.

I actually got the package a few days later and am very pleased with the bag too.
Beautiful colour, it’s roomy so doesn’t squash all my make-up, zip is easy to do up and it looks as though it can be wiped clean should I get it dirty.

So 10/10 from me for both product and service.

27 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I LOVE my saly makeup bag!

I LOVE my saly makeup bag!! It’s so easy to travel with. I love how spacious it is when i travel with my maison saly makeup bag i don’t need to take extra makeup pouch 💗💗

2 de outubro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

High quality, no defects, and very beautiful bags!

I tried the SALY Makeup Bag from Maison Minimalist and I'm absolutely obsessed with it! The quality is insanely good, no defects, and the bag has so many compartments to put my makeup in. I'm very happy with my order, and I look forward to shopping with them again soon!

31 de dezembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Wish I hadn’t placed an order with this…

Wish I hadn’t placed an order with this company.
I bought 2 SALY make-up travel bags and 2 SALY large make-up and hair travel bags costing a total of £74.85. Both the large bags are faulty and the quality of the products are not worth the money to the point I was too embarrassed to give them as Christmas presents as originally planned.
If I want to return the items (even though faulty) I have to do at my own expense plus they deduct a 5% admin fee. Also returns have to be sent to Canada even through the return address on the delivery label is in the uk.
I put a negative comment against one of their instagram posts and now they have blocked me which has lead me to believe that all their positive comments are fake.

24 de dezembro de 2024
Avaliação não solicitada
logotipo da Maison Minimalist

Resposta da Maison Minimalist

Hi Deborah,

We're really sorry for the delays in getting back to you — and we understand how frustrating this experience must have been, especially around the holidays.

We just wanted to clarify that a replacement for the faulty items was sent on 01/05/2025, and tracking shows it was delivered on 01/14/ 2025. We're glad we were able to get that resolved for you, and we truly appreciate your patience while we sorted it out.

We’re a small team doing our best, and feedback like yours helps us improve both our products and service. If there’s anything still unresolved, please don’t hesitate to reach out to us directly — we’re here to help.

Thank you again,
The Maison Minimalist Team

Avaliado com 5 de um total de 5 estrelas

Medium Saly is fabulous!

I purchased the medium Saly for myself...I find it to be the perfect size, fits all of my cosmetic items and zips easily to put in my suitcase. I like it so much that I bought one for each of my daughters, and two as holiday gifts. I would definitely recommend this item. PS - no one paid me to write this review, these are my own words and opinions.

6 de novembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I honestly think the reviews are…

UPDATE: Got offered a partial refund to change my review. I didn’t take this sort of bribe. I also got requested more info from trustpilot in order to verify my review. Seems like another attempt by the company to get my review removed.

Original review: I honestly think the reviews are bought. I bought this product really excited about it and the space and structure of the make up bag seemed unique to me. I was given no delivery information and tried to contact customer care. It’s been three days since I wrote into the chat option and haven’t heard anything back. The product arrived today from Hong Kong address. It’s poor quality and really seems like it would cost them €1 to make. Don’t buy it.

6 de novembro de 2024
logotipo da Maison Minimalist

Resposta da Maison Minimalist

Hi Aoife,

Thank you for sharing your feedback, and I’m truly sorry to hear about your experience. We want to clarify that we value our customers' honest opinions and work hard to ensure everyone is satisfied with their purchase.

I understand your frustration with the lack of communication. We apologize for the delay in getting back to you. Our team strives to respond as quickly as possible, but we sometimes experience high volumes. We also offered a partial refund as a way to resolve the situation, but we respect your decision not to accept it.

We would love the opportunity to make this right and improve your experience. Please feel free to reach out to us directly at info@maison-minimalist.com if you would like to discuss this further. We're committed to ensuring our customers have the best experience possible with us.

Thanks again for your patience and for taking the time to leave a review.

Best regards,
Maison Minimalist

Avaliado com 5 de um total de 5 estrelas

Super cute perfection


This Saly bag I purchased in all sizes. The small one is just perfect and one of my first orders. I loved it so much I reordered another. So practical and can fit so much in there. This one is small enough to throw into your bag if you like to make sure you have a little of everything with you. It also looks so minimalistic and stylish. This one I am using for my gua sha kit!

25 de outubro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I just love it!

The best makeup bag ever. I ordered one for myself and one for my mom as a gift. She also fell in love with the make-up bag. I also have one in a larger size. The larger size is well suited for weekend trips. This makeup bag is incredibly convenient and makes everyday life easier and of course good-looking!

27 de setembro de 2024
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Issue eventually resolved

Bag handle broke within 6 months. Customer service is non existent despite several emails.

**update - reached out over Instagram and was sent a replacement very quickly. Issue was rectified and seems to be of good quality and has held up. Happy with the product.

27 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great bag

Great bag, good capacity and easy to access everything.

29 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

SALY MINI TRAVEL MAKEUP BAG

Absolutely love this makeup bag. I have a bigger version for cosmetics but this one is ideal size for my everyday makeup. I'd actually been looking for a smaller one for quite some time so was very happy to find this one. I love the way it folds out so you can see everything straight away. It arrived super quick too with excellent tracking information. Thankyou so much

27 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

My Favorite Makeup Bag!!

I love this makeup bag so much that I ordered more for gifts! Love how it lays flat to easily see all of my products/tools and that it has pockets and a zippered pouch inside and one on the outside too. Zips up easily and stores so well in my suitcase.

23 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I ordered the blush pink small makeup…

I ordered the blush pink small makeup bag. Wow. I’m delighted. It came in time for my trip away & I can’t wait to use it. Perfect size for my makeup & I will be purchasing the next size up. I may go for the black as I think it will set it off perfectly.
Thank you.

12 de setembro de 2024
Avaliação não solicitada

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