Maison Minimalist Avaliações 

154
O TrustScore é 3 de um total de 5

3,2

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I am so disappointed with the items which are not exactly dirt cheap. I was completely drawn in by the beautiful representation on social media, and now I feel silly. The material is so stiff that the... Ver mais

Avaliado com 5 de um total de 5 estrelas

The makeup bags arrived in individual zipper bags, tissue wrapped with logo. Nice touch. Each makeup Large, Medium and Small are well made excellent craftsmanship. They come in multiple colors and st... Ver mais

Avaliado com 5 de um total de 5 estrelas

The description of the bag says it is expandable. I do not see any physical option to make the bag/contents bigger. The order arrived in a timely manner. The quality of the product is lacking. There... Ver mais

Avaliado com 1 de um total de 5 estrelas

Update: I complained and they sent me a replacement, which seems slightly better quality than the first one. Zips are still a challenge, though. Original review: If I could give no stars, I would.... Ver mais

A empresa respondeu


Informações de contato

3,2

Bom

O TrustScore é 3 de um total de 5

154 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 65% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,2

Todas as avaliações

(154)

59 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

I purchased 2 bags in different colours…

I purchased 2 bags in different colours and one of them had a large crease, i immediately contacted CS who got back to me quickly with 3 options. Great correspondence from the team. I’m very happy with my bags now as my complaint was resolved speedily.

6 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very good quality and leather material

Very good quality and leather material. Holds so many products and can use it for either skincare or makeup products and very handy for a travel size bag to take on holiday! I would definitely recommend this product and purchase again!

9 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great product, great team👍🏼

The SALY makeup travel bag is so pretty and super functional! Great design & great size! The customer service team were really helpful and responsive when I emailed them about some concerns I had.

27 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great product, even better customer service

I just received my expandable travel make-up bag and I could not be more pleased with my purchase. I did have some questions with my shipping because the tracking wasn’t showing up - their CS team was very responsive and all was well with my delivery. Will be purchasing more as gifts (-:

25 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

When I received my product in the mail

When I received my product in the mail, it had some small dents. I didn't want to try removing them myself, based on the advice I received, so I was sent a completely new product at no extra cost. I'm very satisfied and can highly recommend it! 👍🏼

20 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great customer service

When I received (shipping time takes a while so bear this in mind when ordering) my beauty organizer there were some unremovable stains on the outside of the fabric. After sending a mail to customer service (with pictures of the damage) they quickly offered me to sent me a new one. I received the new one in perfect condition and I love it! My contact with customer service was very pleasant. Thanks for your great service :)

12 de agosto de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

La make up bag aveva uno strano odore…

La make up bag aveva uno strano odore appena aperto il pacco e non ho potuto utilizzarla, dopo circa due settimane aveva perso quell’odore ma al primo utilizzo ho visto che ha iniziato a perdere il colore e ad ingiallirsi (il colore scelto era cipria). Materiale di pessima qualità.

1 de julho de 2024
Avaliação não solicitada
logotipo da Maison Minimalist

Resposta da Maison Minimalist

Hi Maria,

Thank you for sharing your feedback. We’re really sorry to hear about the issues you've experienced with the makeup bag. We completely understand how frustrating it can be when a product doesn't meet your expectations.

We did try reaching out to you via email to resolve this matter, but it seems your mailbox is full. Please feel free to contact us directly at info@maison-minimalist.com so we can work together to find a solution and ensure you're satisfied with your experience.

We truly appreciate your patience and look forward to resolving this for you.

Best regards,
Maison Minimalist

Avaliado com 5 de um total de 5 estrelas

Great quality

Great quality . Was sceptical to order but impressed with quality of this product. Also very good customer service!

13 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Love it!

I love my new makeup/travel bag. Just enough room for all my cosmetic and daily products yet it doesn't take up much room in my suitcase! Will definitely buy more as gifts.

16 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I love this bag!

I purchased the Saly expandable travel bag in Barbie pink recently after I realized that my 10-year-old single compartment makeup bag was no longer cutting it. This became particularly apparent at a work conference; I really needed to be able to find and put on all my makeup quickly, for my daily meetings and events, but I was spending way too much time combing through my makeup bag everyday just trying to find things. I had to finally just dump everything out on the counter so I could find everything in time. While this worked, it was very messy, and I was constantly knocking things over. As soon as I got home, I started looking for another bag.

I knew I wanted one with separate compartments, and after a little bit of looking, I knew that I wanted one that folded out as well. Your bag has been exactly what I needed for my travels. It keeps things organized and super easy to find, while simultaneously holding way more than my old bag. Also, the color just is fun and gives me joy. I'm really really happy with my purchase. Thanks for making such a good quality product!

22 de junho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The perfect travel set!

I ordered the SALY makeup bag, which is the perfect size for my makeup! Initially there was a small mix up where I was sent their new larger size SALY instead, but the fantastic customer service team sorted this out for me like it was no trouble at all. In the end I kept both bags - the smaller one for my makeup and the larger one is the perfect size for my Dyson air wrap and my most used attachments, it’s so big I can get my hairbrush and full size bottles of my hair styling products in too!
It’s the perfect little travel set for travelling, and now they both match!
The only thing I will mention, is that both bags are in the Pearl white colour - however, there is a slight variation in the shade between the two bags! But for the price, I can’t complain! 😊

8 de maio de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Perfect makeup bag

Perfect makeup bag! Very light to carry, pretty, and can fit so much! My makeup routine now has become so much more organized! Love it!

5 de junho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Love itt!!!

The bags are so cute and you can fit so much inside! Love ittt💗 perfect to take to the beach because it’s waterproof too!

5 de junho de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

If I could give no stars, I would

Update: I complained and they sent me a replacement, which seems slightly better quality than the first one. Zips are still a challenge, though.

Original review: If I could give no stars, I would. Product is awful quality: uneven stitching, zips that don’t close, loose threads, cheap material. Not like advertised and certainly not worth the price. Customer service is incredibly slow - auto response says up to ten business days to respond. Ridiculous.

18 de maio de 2024
logotipo da Maison Minimalist

Resposta da Maison Minimalist

Hi Louise,

Thank you for sharing your feedback, and I’m sorry to hear that your experience hasn’t been what you expected. We truly value your input, and I’m glad the replacement is an improvement, though I understand the zips are still an issue.

We’d love the opportunity to turn this into a positive experience for you. Please feel free to reach out to us directly at info@maison-minimalist.com, and we’ll work with you to resolve this to your satisfaction.

Thanks for your patience, and we look forward to making things right!

Best,
Maison Minimalist

Avaliado com 5 de um total de 5 estrelas

The cutest bag EVER

The cutest bag EVER! I got the color / Barbie pink- and it’s perfect. It fits full size products, Brushes, basically everything i need for a full face on the go! I will definitley be ordering more from them 🥰

6 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Durable!!

Durable!!
This bag is amazing! The quality is great and it upholds its structure. Having the middle compartment of the bag attached to the bag makes a big difference!

5 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Pretty and Practical

I recently bought the Saly makeup bag in Barbie Pink and it is beyond beautiful. The bag is spacious and the quality is exceptional. I can fit my skincare and makeup in one bag so it makes my mornings easier.

23 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Great customer service

I was really excited about their makeup bag I ordered. I only used it a few times since getting it but unfortunately the strap broke. I loved the bag so much I reached out to Maison, and even though it was outside of the 30-day return policy they offered to send me a new one! I really appreciated this as the bag is great and I'm happy I'll be able to continue using it. Great bag & customer service!

16 de fevereiro de 2024
Avaliação não solicitada

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