We booked a taxi in advance to take a group of 4 people who were in wheelchairs out for the day. The taxi was extremely late ( approx 1hr) We had advised the taxi company of the needs of those tr... Ver mais
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Veja o que dizem as avaliações
Used a few times during a recent visit. Constant confusion about where we were/were going, one driver decided to do another job first and come late despite us booking the night before and then called... Ver mais
A empresa respondeu
Hastings local taxi service up near the etihad stadium / coop live - taxis themselves , drivers either either eat or smoke in them or let customers in who do and it smells putrid. Some drivers even ex... Ver mais
A empresa respondeu
Taxi did not turn up and we were left waiting in the snow in minus temperatures. Eventually had to give up on it and order from another company. When phoning up later to ask about it company promis... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Manchester taxi service is THE OFFICIAL black cab provider, we specialize in airport transfers from Manchester airports into Manchester & further afield. At our company our number one focus is the customer. We’re not like those companies who just follow the sat nav and then drop you off. We want you to have the most enjoyable experience possible. Safety is core to what we do at Taxi Manchester. Passenger safety is the highest of importance we are always reviewing ways we can make journeys safer for our customers. Contact us at our Manchester Taxi number Or Book with Manchester taxi Online in advance Securely. Quick pick up, quality service and competitive prices.
Informações de contato
Peter House,, M1 5AN, Manchester, Reino Unido
- 0161 270 8701
- info@manchestertaxiservice.co.uk
- www.manchestertaxiservice.co.uk
1,6
Muito Ruim
109 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
Friendly efficient company who try to…
Friendly efficient company who try to make your day better!
14 de abril de 2018
Avaliação não solicitada
Resposta da manchester taxi service
Thanks, Peter for your kind review! I am glad you liked our friendly customer service and we hope to serve you again in the future.
I was very happy with the service and…
I was very happy with the service and nice friendly driver. It's great that you can have a quote for the journey before you decide to book the taxi.
11 de abril de 2018
Avaliação não solicitada
Resposta da manchester taxi service
Thanks for your kind review of us. I am glad you received a good service and that your driver was friendly. I am also really happy that you like our Instant Quote online service.
Taxi was cancelled on advance booking.
11 de abril de 2018
Avaliação não solicitada
Resposta da manchester taxi service
I sincerely apologise that you didn't have a good experience on this occasion. Hopefully, you will see from our other reviewers that we always aim to provide an excellent service and most of the time we manage to do that. Regretfully on this occasion, we could not provide your booking and we immediately refunded and informed you of that. I hope you will try us again in the future.
Taxi did not turn up, do not use!
Taxi did not turn up and we were left waiting in the snow in minus temperatures. Eventually had to give up on it and order from another company. When phoning up later to ask about it company promised a refund, as it was booked online and payment was upfront, but no money has been returned. Would not recommend using this services to anyone
Reply:
Nope still not been resolved despite the person on the phone saying the refund had been complete and money would be back in my account
29 de março de 2018
Avaliação não solicitada
Resposta da manchester taxi service
I am really sorry Liam that on this occasion, we didn't satisfy you. Hopefully, this has now been resolved and I hope you will give us another go in the future, we serve thousands of satisfied customers a year and sorry we didn't impress on this occasion.
I came from London for a business…
I came from London for a business meeting in Manchester. The taxi was on time and the driver most knowledgeable . He dropped me off at my location and was waiting for me at 2.15pm to take me back to Manchester Piccadily Station. Definitely will use Manchester Taxi Service next time I am in Manchester.
28 de março de 2018
Avaliação não solicitada
Resposta da manchester taxi service
Thanks, Jag for your kind review. I am glad you found your driver knowledgeable and I am glad that you would use us again.
Early for pick up & despite multiple…
Early for pick up & despite multiple road closures in the centre of Manchester still got me to the station in plenty of time
26 de março de 2018
Avaliação não solicitada
Resposta da manchester taxi service
Thanks Karen for your very kind review. I am glad we got you to your destination on time, even though there were some road closures. We believe our experienced drivers and their knowledge of Manchester, makes us stand out from our competitors.
Not on time or contactable
The reservation was made for 8am and they didn’t pick us up until about 8:45, the website didn’t provide a working phone number for us to contact the driver, and when we did finally get picked up the driver made a stop between getting us and leaving. Given that it was a £90 ride I was expecting an on time vehicle and efficient driver.
22 de março de 2018
Avaliação não solicitada
Resposta da manchester taxi service
Sorry, you had a bad experience on this occasion. We always strive to offer a great service (as you can see from our other reviewers). I am sorry that we did not, on this occasion.
Resposta da manchester taxi service
Thanks for your kind review Joanne. I am very glad your Taxi arrived on time and that you had a great experience with us.
payment process use with online system
Thank you very much for fantastic web service...
19 de março de 2018
Avaliação não solicitada
Resposta da manchester taxi service
It's great to hear you like our Online Web Service and Online Booking System and that you find it easy-to-use. Thanks for taking time to leave a review for us.
taxi cancelled no refund
booked taxi which was cancel but I wasn't informed . I later got a txt explaining the reason and I would be refunded. I havnt yet been refunded after two weeks. I've contact them twice but still no moneys
14 de março de 2018
Avaliação não solicitada
Resposta da manchester taxi service
Regretfully the day that you booked we had some issues with our driver dispatch system, we understand this is disappointing. We ensured that we have apologised to the customer and we always refund in these unusual circumstances. I am very sorry about your experience, this is not our usual high standards you should expect from MTS. You should have hopefully received your refund.
Driver was right on time (actually a…
Driver was right on time (actually a little early) and got us to the airport in plenty of time for our flight.
13 de março de 2018
Avaliação não solicitada
Resposta da manchester taxi service
I am glad that your driver arrived on time and got you to Manchester Airport in plenty of time. Thanks for taking the time, to leave this review for us.
Underwhelming service
Used a few times during a recent visit. Constant confusion about where we were/were going, one driver decided to do another job first and come late despite us booking the night before and then called to ask where we were for the trillionth time and tell us to "wait outside cos I'm in a hurry, all right love?" and then told us to get out in the middle of traffic. They've also sent me about 20 emails asking for a review which is not really acceptable.
28 de fevereiro de 2018
Avaliação não solicitada
Resposta da manchester taxi service
I sincerely apologise that you didn't have a good experience on this occasion. Hopefully, you will see from our other reviewers that we always aim to provide an excellent service and most of the time we manage to do that. Sorry, you received multiple emails to leave a review, our email inviting system is controlled by Trustpilot (as we have no control over the emails they send) and we will contact them to review their settings.
Nice car and right on time with good …
Nice car and right on time with good driving. Recommended
11 de fevereiro de 2018
Avaliação não solicitada
Resposta da manchester taxi service
Thanks for your very kind review. I am glad your driver was on time and that you had a pleasant and safe journey, that is precisely what we strive for at MTS. We hope to serve you again, in the future.
Arrived in good time (before the …
Arrived in good time (before the appointed hour) - swift transfer to the airport - friendly and helpful driver.
30 de janeiro de 2018
Avaliação não solicitada
Resposta da manchester taxi service
I am happy that your taxi arrived on time and you were on time for your flight. Thanks very much for booking with us and we look forward to serving you again.
Resposta da manchester taxi service
Thank-You very much for your kind review. I am glad you found our service super helpful and that we are 'excellent'.
Fantastic service
Fantastic first rate service booked last month and the company kept me updated. Taxi driver was waiting for for me in arrivals was smartly dress polite and extremely helpful. He even helped get my bags in the car.
A real pleasure will recommend to all my friends wouldn’t dream of going with another company. Many thanks.
17 de dezembro de 2017
Avaliação não solicitada
Resposta da manchester taxi service
Thanks for your kind comments regarding our services. I am very happy you found us a first-rate service and that we kept you updated along the process. We hope you serve you again.
Waited forty minutes then....
Waited forty minutes then they cancelled and paid back the credit card booking we had made. Didn't help as we ended up late for our appointment
16 de dezembro de 2017
Avaliação não solicitada
Resposta da manchester taxi service
Regretfully the day that you booked we had some issues with our driver dispatch system, we understand this is disappointing. We ensured that we have apologised to the customer and we always refund in these unusual circumstances. I am very sorry about your experience, this is not our usual high standards you should expect from MTS.
Excellent would definately recommend
I wasn’t sure what cab company to use as I don’t know manchester at all but totally lucked out with finding this company. Got a call to say they were on the way and another to say had arrived. Arrived on time and a lovely warm cab for my journey. Would defiantly use again.
10 de dezembro de 2017
Avaliação não solicitada
Resposta da manchester taxi service
Thanks for taking the time to write this review Justine, it is much appreciated. I am glad you found us punctual and that your cab was nice and warm, in this cold weather!
Very good service
9 de dezembro de 2017
Avaliação não solicitada
Resposta da manchester taxi service
Thank-You very much for your kind review Alexander. I am glad you found we provided a very good service to you.
Brilliant service on time polite and …
Brilliant service on time polite and the cost was much cheaper compared to others I will be using them again
7 de dezembro de 2017
Avaliação não solicitada
Resposta da manchester taxi service
Thanks for your kind review Sarah. I am glad you found the price cheap and that your driver was polite and on time.
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