Markethairextension Avaliações 

411
O TrustScore é 3 de um total de 5

3,2

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Hello, I requested a return for a product that is unusable. I still haven't received the return instructions. Are you waiting for the return window to expire? You are authorized scammers.

Avaliado com 1 de um total de 5 estrelas

Extremely disappointed with my experience with Market Hair Extensions. I placed an order worth almost €400 and have been completely ignored ever since. The tracking information provides no usef... Ver mais

Avaliado com 5 de um total de 5 estrelas

I order quite frequently since discovering the website, they are much more affordable than ones you find on Amazon. Better quality also. I purchase 24 inch black extensions and sometimes some blonde o... Ver mais

Avaliado com 5 de um total de 5 estrelas

Overall good experience. I ordered 9PC 22 INCH clip in extensions in shade #16, on the 7th of January 2023. They arrived 19th of January 2023, so within the promised 10 business days (for Australia, N... Ver mais

Detalhes da empresa

  1. Técnico em Extensão Capilar
  2. Cabeleireiro

Escrito pela empresa

Customer Service Working Time: 9 a.m. to 6 p.m., Monday–Friday Rest on Saturday and Sunday Times Will Vary When Meet Special Case MarketHairExtension is committed to offering the best hair products. MarketHairExtension has provided hundreds of customers with superior quality hair and won worldwide acclaims. We are very involved in the process of selecting great products that perform exceptionally well. All of our hair products are 100% remy human hair without aciding. We strive to give you the best advise and tips as we believe our continued growth depends on our commitment to passionately work to surpass your expectations every time you shop with us.


Informações de contato

3,2

Bom

O TrustScore é 3 de um total de 5

411 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 36% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,2

Todas as avaliações

(411)

27 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Don’t bother

These extensions feel nice when you purchase it but they knot so bad!! I have been wearing hair extensions for years and have never experienced it. Don’t recommend purchasing it’s a waste

23 de fevereiro de 2021
Avaliação não solicitada
logotipo da Markethairextension

Resposta da Markethairextension

Hi Jess
I am really sorry for the the problem, pls email us your order num via: customerservice@markethairextension.com, we will help you to resolve your problem whithin 24 hours, we will improve the quality in the furture, thanks for your order!

Jacky
MarketHairExtension

Avaliado com 1 de um total de 5 estrelas

I ordered hair extensions from here and…

I ordered hair extensions from here and paid an extra $20 for express shipping because I wanted it within 3 days. Its now been 2 weeks and it hasn't even been sent. No tracking number or anything.
I have tried to contact the company many times and they dont answer their phone or reply to my emails

21 de fevereiro de 2021
Avaliação não solicitada
logotipo da Markethairextension

Resposta da Markethairextension

Hi Megan

I am really sorry for the delay response because of the weekend, I am really sorry for the problem, pls email us your order num via: customerservice@markethairextension.com, we will check the order for you and reply to you whithin 24 hours, i am really sorry for our customer service, we will do our best in the furture, thanks for your order agian!

Jacky
MarketHairExtension

Avaliado com 1 de um total de 5 estrelas

I posted a review no long ago -

I posted a review no long ago -
You want to keep my money -
We will see about that -

I’m AJ -

28 de dezembro de 2020
Avaliação não solicitada
logotipo da Markethairextension

Resposta da Markethairextension

Dear AJ

i am really sorry for the problem to you, we will follow our refund policy and make the refund to you, pls don't worry

Jacky
MarketHairExtension

Avaliado com 1 de um total de 5 estrelas

Absolutely terrible service .

Absolutely terrible service .. after purchasing because said dispatch within 24 hours and DHL 2 to 3 days delivery, it took them 7 days to dispatch and then when they did they done by FedEx not the one I paid for the cheaper one.. everhtime I spoke to their online customer service everyday they said definitely dispatch within 24 hours .every single time.. when It finally arrived 10 days after purchase it was a different colour to the one I ordered.. I ordered darkest brown.. it came in. Dark blonde/light brown .. customer services did Absolutely nothing just saying will get back to you... they never do. Wouldn't purchase again. I have photos also of proof of this.

27 de dezembro de 2020
Avaliação não solicitada
logotipo da Markethairextension

Resposta da Markethairextension

Dear Danielle

sorry for the problem, before we ship it our, we will test your address, if it is remote of your address we will choose another express shipping method for you, and for UK, we can not use DHL for now. if you not like the color pls contact us, we will make the return or excahnge for you!

Jacky
MarketHairExtension

Avaliado com 1 de um total de 5 estrelas

Very poor quality nano extensions.

Firstly these come from China so if you are in a hurry do not expect a speedy delivery. Mine took 2 weeks to arrive.

They felt beautiful and soft in the packet. The packaging says you can use heated tools to style them.

When they were fitted they looked amazing but after the 1st wash they started going frizzy. After the 1st week they looked awful. I try not to use too much heat when drying and only use straightners occasionally and on a low setting. These nano extensions needed straightening as they had kinks in them.

Very disappointed in this product. I would certainly not recommend them. I have been wearing nano extensions on and off for the last 3 years and these are by far the worst I have had.

21 de dezembro de 2020
Avaliação não solicitada
logotipo da Markethairextension

Resposta da Markethairextension

Dear Eleni

we are really sorry about your questions,For the hair extensions, it's true easy to be tangling and need to be specially taken care of. but you can restyle it for reuse,and i suggest to use our 10 A hair, it would be OK.

Your cooperation will be much appreciated.
Kind regards,
Market Hair Extension

Avaliado com 1 de um total de 5 estrelas

They did not ship in time..paid xtra

They did not ship these in the time they said they would. I ordered express and they are still not here during the time window I paid for. I asked for a refund and to return parcel because I am no longer interested in tape-ins and I lost my appointment window. They gave me this response, "I am very sorry for that, we do not suggest you to return the hair, because it will surely waste your a long time and much payment.if you want to return the hair, you need to give me restocking fees , handling fees and shipping fees
So We suggest you to dye the hair by profession barber shop.we will give you 10% economic compensation to dye the hair again.
Please consider this suggestion carefully. Thanks a lot for your support and cooperation.
Do you still want to send it back? We will offer you the return address in the next mail. Pls advice!
Please let me know for any further questions.Thanks."

Very dissatisfied with this customer service.

25 de outubro de 2020
Avaliação não solicitada
logotipo da Markethairextension

Resposta da Markethairextension

Hi Isabella

I am really sorry for the delay response because of the weekend, I am really sorry for the problem, we need to train our csr girl more, i am really sorry for our customer service, we will do our best in the furture, thanks for your order agian!

Jack
MarketHairExtension

Avaliado com 1 de um total de 5 estrelas

SCAM!! DO NOT BUY FROM THIS CHINESE COMPANY

I ordered "BLONDE" extensions and after 2 MONTHS received "BROWN" extensions. I contacted them by email, since no phone number is available. They are in China, so the each time you email, you have to wait at least one day for a response. They told me I had to send the hair back to China in order to get a refund. They lied and told me they would reimburse me for the $28 shipping cost. Once they received the hair, they DEDUCTED a 15% fee and did NOT reimburse for my shipping cost. In conclusion, I ordered hair, got NOTHING and was ripped off $68. They made the error and I ended up paying for it!!! :-(

21 de outubro de 2020
Avaliação não solicitada
logotipo da Markethairextension

Resposta da Markethairextension

Hi Jada
i am really sorry to hear your problem, because of the convid19, the standard shipping method in Canada is a little slow , we are really sorry for that, but pls don't worry we will resolve the problem now, for the returning if it is our faulty, you will get the full refund, but if your faulty, you need to bear the 15% restocking fee and shipping fee, you can check our refund policy, please email us customerservice@markethairextension.com !
Kind regards,
Market Hair Extension

Avaliado com 1 de um total de 5 estrelas

The worse hair I’ve ever received

The worse hair I’ve ever received. They sent me the wrong hair as well. I ordered 3 packs of curly microlinks and only one pack was actually of some sort of curly texture. The other two looked like 90s crimped hair and all of the bundles were thin and shedding. The ends were also awful. The quality can’t be more than 5a at best. Won’t be ordering from here again.

6 de outubro de 2020
Avaliação não solicitada
logotipo da Markethairextension

Resposta da Markethairextension

Hi Naz
I am really sorry to see your problem, you can make a test, you can burn the hair, then you will find it is really hair, we only offer the 100% real hair to our customers, and we have serverd the market for many years, by the way may i have your order num pls, you can send it to customerservice@markethairextension.com, we will help you asap

Kind Regards
Market Hair Extension

Avaliado com 1 de um total de 5 estrelas

Not happy

Not happy, took months to come in and when I asked if I could get a tracking number I couldn't understand the system at all. I sent another email and all they said was it was on its way and sent a totally different tracking number. When they finally came in they were not the same colour as the picture, it was not 20 inches long and they were so thin. And the closer to the end of the extension, the thinner the hair got. Decided to suck it up anyways since they were $80 and I put 47 in my hair. They're purple extensions and wanted them to be seen so I put 3 rows on each side of my head closer to the part so you could see the purple.... well you can barely notice them. My first time washing them after putting them in I could barely brush my hair, and after my hair was dry it's constantly full of little knots. I have sent an email stating I will send the remaining half but I would like half my money back and waiting for a reply.
Don't waste your money... I had better ones from the flea market.

18 de agosto de 2020
Avaliação não solicitada
logotipo da Markethairextension

Resposta da Markethairextension

Dear Cheryl
i am really sorry for the problem, because of the Canada post office is overload due to the Convid-19 during the June, so the the standard shipping delay, but now we have optimized the standard shipping, we have changed a new shipping partner and have fixed the delay problem, and we are really sorry about your questions. For the wavy hair extensions, it's true easy to be tangling and need to be specially taken care of. but you can restyle it for reuse,and i suggest to use our straight hair, it would be OK.

Your cooperation will be much appreciated.

Kind regards,
Market Hair Extension

Avaliado com 1 de um total de 5 estrelas

Dont order unless you wanna wait forever

So here is a update. I finally recieved my clip in hair extensions and there is pieces cut out of two of the wefts. I took pictures. Not only did I wait forever for them but they are terrible! Too thin and the pieces that are cut out are very noticeable. I sadly am very unhappy with the whole process with this company. Will not recommend 😥
⬆️⬆️⬆️⬆️
This is the update above⬆️⬆️⬆️
I cant review the hair because I have been waiting almost 3 months for it to arrive! I think I have about 50 emails back and forth asking why I still dont have it. Tired of waiting.

8 de agosto de 2020
Avaliação não solicitada
logotipo da Markethairextension

Resposta da Markethairextension

Hi Cori
i am really sorry to hear your problem, because of the convid19, the standard shipping method in Canada is very slow during April, we are really sorry for that, but pls don't worry we have resolved the problem now, ahout your order we will ship a new parcel to you again with Express shipping method! please email us customerservice@markethairextension.com !
Kind regards,
Market Hair Extension

Avaliado com 1 de um total de 5 estrelas

Unfortunately I am disappointed in…

Unfortunately I am disappointed in their handling of my situation. Order in april have not had any correspondence or delivery. Would not recommend

31 de julho de 2020
Avaliação não solicitada
logotipo da Markethairextension

Resposta da Markethairextension

Hi Missy Covet
i am really sorry to hear your problem, because of the convid19, the standard shipping method in canada is very slow during April, we are really sorry for that, but pls don't worry we have resolved the problem now, ahout your order we will ship a new parcel to you again with Express shipping method! please email us customerservice@markethairextension.com !
Kind regards,
Jack
Market Hair Extension

Avaliado com 1 de um total de 5 estrelas

Need a refund? Good Luck!

Trying to get a refund as the hair I ordered is the wrong colour. Only to be met by threats of deducting fees from my return (even though I need to pay for the postage as well which is fine, but no need for a fee deduction) feels like they purposefully reply in a super delayed manner, some days no response at all. It's taken 6 days for them to accept a return (with this deduction for NO reason) they are complete robbing cowboys. NEVER ordering again. Will be sharing on my Instagram fanbase of 500k followers to also share to never order from these people.

31 de julho de 2020
Avaliação não solicitada
logotipo da Markethairextension

Resposta da Markethairextension

Dear Customer,
We are sorry about your questions with our products. Our products are high quality remy human hair. We have served thousands of happy customers. if you need to return or exchange, it is acceptable, but our csr girls need to follow our return or exchange policy to check the status of the items, so a little slow, if it is your fault some extra fee need to be deducted, but if it is our fault, we will bear it.

Avaliado com 1 de um total de 5 estrelas

Terrible

the hair is so thin at the ends you need to cut it up to the same length as your own hair. I have my own salon and hair extension company I was looking for a new supplier as soon as I opened the packet the hair smelled weird when I placed in "150"g of hair it was so straggly. I left it for 2 weeks to see what it would be like after I tried to better it with professional products. im now left with what looks like horse hair. please don't waste your money

31 de julho de 2020
Avaliação não solicitada
logotipo da Markethairextension

Resposta da Markethairextension

Dear Jade,
We are sorry about your questions with our products. Our products are high quality remy human hair. We have served thousands of happy customers. there might be something wrong while taking care of the hair extensions. If you should have any queries please do not hesitate to contact us via customerservice@markethairextension.com and one of our Customer Care Team will be happy to help u.

Avaliado com 1 de um total de 5 estrelas

I ordered 2 sets of 24" REMY Indian…

I ordered 2 sets of 24" REMY Indian hair extensions. They are definitely not Remy. They are very sparse at the end and only 21" at the very very tips of the super sparse ends. I can't get a hold of their customer service line to get a return, either. This is some straight up sewer hair.

10 de julho de 2020
Avaliação não solicitada
logotipo da Markethairextension

Resposta da Markethairextension

Dear Customer,
We are sorry about your questions with our products. Our products are high quality remy human hair. We have served thousands of happy customers. there might be something wrong while taking care of the hair extensions. If you should have any queries please do not hesitate to contact us via customerservice@markethairextension.com and one of our Customer Care Team will be happy to help u.

Avaliado com 5 de um total de 5 estrelas

Ordered my u tip 28” hair and my god…

Ordered my u tip 28” hair and my god they are amazing, they came so quick!! Will be ordering again from this website in the future for my hair! I’ve even recommended my friends , plus there prices are amazing!!!

10 de julho de 2020
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

This was the most painful experience I…

Hair is the worst quality. After you wash it 3 times it starts to matt and get frizzy. It is NOT remy hair. The service is the worst and they replace only on writing a review. it took 70 emails and constant pleading to send my hair. They made me remove my reviews in order for them to send my replacement hair. Total of 3 months. Initially i thought it was good quality until i washed it. so avoid at all costs

6 de julho de 2020
Avaliação não solicitada
logotipo da Markethairextension

Resposta da Markethairextension

Dear Maria,
We are really sorry about your questions. We exchanged for you as you requested. We are sorry that there maybe some delay recently because of COVID19.
Your patience will be much appreciated.

Avaliado com 5 de um total de 5 estrelas

Good products and customer service.

Good products and customer service.
I recently put through a new order and was worried to get the right product. I recieved good communication through email and recieved the correct product which I am happy with.
I have been a customer for 1 year now and before sometimes there were delays in the email responses but I have seen it has also improved and they are very responsive now.

2 de julho de 2020
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Huge mistake

So far my experience has been less then ideal. Right off the bat I felt mislead as I was under the impression it was a Canadian website and company. I didn't find out till after I ordered that the orders came out of China. Soon as I found that out all my excitement was gone. Another flag to me is that no matter when you go on the website they always have a so called " sale " on that looks like a great deal but in reality the price we are paying is the real price and they just put the sale on to look like we're saving $300 give or take.
Soon as I found out that it was coming from China I emailed to cancel as they don't have a phone number where you can get through to any real customer service. Didn't hear back for close to a week and they didn't even acknowledge my request just said they are trying to speed up the process. The extensions had not even been processed yet so they could have cancelled it. I needed these for a wedding early July and the extensions have not even shipped from China yet and I can't get any updates. I'd bet money it's going to take probably 3 months by the time these arrive if they do at all. Totally regret this purchase and I honestly didn't know that companies in China could operate under a .CA web address so now I'm going to have to be even more diligent. My advice: save your money , coming from China these won't be high quality and if you live in Canada or the US prepare for a VERY long wait even though the website says it should take about the same shipping time as domestic.
On a sidenote I ordered Sunglasses in the middle of the Pandemic which also came from China and they were literally on my doorstep in less then 24 hrs.

29 de junho de 2020
Avaliação não solicitada
logotipo da Markethairextension

Resposta da Markethairextension

Hi Ashley,
i am really sorry for the problem, because of the Canada post office is overload due to the Convid-19 now, so the the standard shipping delay, but now we have optimized the standard shipping, we have changed a new shipping partner and have fixed the delay problem, now the standard shipping method is fine now, if u need the hair urgently i suggest you to choose the express shipping method which is faster.

Kind regards,
Jack
Market Hair Extension

Avaliado com 5 de um total de 5 estrelas

Highly recommended

Ordered lightest blonde 1gram micro loop extensions, pliers and 1000 pcs of silicone links.
Everything got delivered in 12 days.
Lovely hair, even lighter than on picture which is great.
Will order again, great experience.

4 de junho de 2020
Avaliação não solicitada

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