Markethairextension Avaliações 

411
O TrustScore é 3 de um total de 5

3,2

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Hello, I requested a return for a product that is unusable. I still haven't received the return instructions. Are you waiting for the return window to expire? You are authorized scammers.

Avaliado com 1 de um total de 5 estrelas

Extremely disappointed with my experience with Market Hair Extensions. I placed an order worth almost €400 and have been completely ignored ever since. The tracking information provides no usef... Ver mais

Avaliado com 5 de um total de 5 estrelas

I order quite frequently since discovering the website, they are much more affordable than ones you find on Amazon. Better quality also. I purchase 24 inch black extensions and sometimes some blonde o... Ver mais

Avaliado com 5 de um total de 5 estrelas

Overall good experience. I ordered 9PC 22 INCH clip in extensions in shade #16, on the 7th of January 2023. They arrived 19th of January 2023, so within the promised 10 business days (for Australia, N... Ver mais

Detalhes da empresa

  1. Técnico em Extensão Capilar
  2. Cabeleireiro

Escrito pela empresa

Customer Service Working Time: 9 a.m. to 6 p.m., Monday–Friday Rest on Saturday and Sunday Times Will Vary When Meet Special Case MarketHairExtension is committed to offering the best hair products. MarketHairExtension has provided hundreds of customers with superior quality hair and won worldwide acclaims. We are very involved in the process of selecting great products that perform exceptionally well. All of our hair products are 100% remy human hair without aciding. We strive to give you the best advise and tips as we believe our continued growth depends on our commitment to passionately work to surpass your expectations every time you shop with us.


Informações de contato

3,2

Bom

O TrustScore é 3 de um total de 5

411 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 36% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,2

Todas as avaliações

(411)

27 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

I spent a lot of money on nano ring…

I spent a lot of money on nano ring hair extentions, approx 450 € for four packs that was supposed to last 6-12 months. I am trained in hair extentions and know how to look after them. The hair did not last to 8 weeks before the quality began to disintegrate. I am very disappointed as I feel I was mislead in the description on the website and havnt recieved my first order. I also paid an extra 15 euro for a fast delivery that took 3 weeks to arrive. When my second order that arrived came, I was happy with the quality and colour but they do not las 6-12 months

21 de agosto de 2021
Avaliação não solicitada
logotipo da Markethairextension

Resposta da Markethairextension

Dear Catrina
i am really sorry to see your problem, the life of hair can last 6 to 12 Months, it is depending on care and use, as you know hair prdouct is true easy to be tangling and need to be specially taken care of. i suggest to try other type of the hair, If there’s anything I can do for you pls feel free to email us. I’ll be glad to help you.

Jack
MarketHairExtension

Avaliado com 1 de um total de 5 estrelas

What has been said and done is different

I ordered hair extensions and paid extra to be delivered by DHL express 2-3 days.
I’m being told now that they are being delivered by fedex and it will be 6 days.
This wasn’t what I wanted nor what I ordered.
I have asked for a full refund as it is within my consumer rights.
I will update when I receive my full refund.
I will be taking it up with PayPal of the company aren’t helpful.

08/08/21 UPDATE
I’ve now had notification that the delivery is DELAYED. So I won’t be receiving the express delivery I paid an additional £15 for.
Utter Utter rubbish.

11/08/21 UPDATE
Not received as promised.Another delay notification with no date of delivery being given.
Refund requested again for the 4th time.
No one returns my messages.

13/08/21 UPDATE
Another delay.
I’ve asked to speak with someone and they aren’t even acknowledging this.

6 de agosto de 2021
Avaliação não solicitada
logotipo da Markethairextension

Resposta da Markethairextension

Dear Caroline
sorry for the problem, now the speed of our high-priority fedex to UK is the same as DHL. and to UK, we can not use DHL, because if we use DHL, there is a duty charged to customer, so now to UK, we only use Fedex, we will modify the imformation on our site!

Jack
MarketHairExtension

Avaliado com 5 de um total de 5 estrelas

Invisible hair and weft

Second time purchasing from this page. The hair is of good quality and great colour selection.
This time I got a weft and there is a lot of hair, enough for 2 half head sets.
My previous purchase was invisible hair and I was very happy with that item too.
Overall good experience.

5 de agosto de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Terrible customer service !

Terrible customer service !!

I’ve been patient and whatnot but they don’t want to value me as a customer

I went into a splash pad with my child and when I went home my hair was tangled to a Matt and untanglable

When I asked for a discount or a replacement they gave me a $10 gift voucher after 2/5 packs I bought where ruined!!’

They didn’t do anything to help me and took days on days to reply instead of being responsive to my questions and valuing me as a customer I sent photos and everything but nope! Gave me a $10 voucher after I spent over $500 🙄 thank you sooo much!

10 de julho de 2021
Avaliação não solicitada
logotipo da Markethairextension

Resposta da Markethairextension

Dear Nancy
I am really sorry about your problem, as a loyal customer, you are very important to us, we will email you later.
as you know we are hard working to improve our service, but we also need many training for our CSR girls.
pls forgive the mistake of her.
hope you can accept my apology, and have a nice day!

Jack
MarketHairExtension

Avaliado com 1 de um total de 5 estrelas

The hair i received it was very very…

The hair i received it was very very thin and once washed it matted up very easily it is quite unmanageable i have been wearing extensions for the last 10 years so i know good quality hair and unfortunately the hair i received was far from good. I will be needing to order another set now because i am unable to wear it as it is way to thin and doesn't look natural or good at all.
I am aware of what I ordered in the past which was many years ago and I remember now that the reason I didn’t order again was due to the quality and even at 10 pieces it was still thin and the clips were terrible and still are when washed the hair mattes up and get a frizzy

25 de junho de 2021
Avaliação não solicitada
logotipo da Markethairextension

Resposta da Markethairextension

Dear Munro

sorry to see your problem this time, i have checked your order is clip hair, the first time you bought is 10pcs, i think you can accept the quality of the hair, but this time you bought is 7pcs, it is economic, so the volume of the hair is less than 10pcs, i think you bought the wrong items this time! pls contact us for return or exchange, thanks

Tommy

Avaliado com 5 de um total de 5 estrelas

The hair is actually really nice

The hair is actually really nice . It doesn’t tangle
Or shed. I’ve bought more expensive brands before that were horrible. Haven’t received my second order but will post another review. Based on my last purchase though it was a good experience and the price is unbeatable

21 de junho de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Loving the extensions I've been getting

I order quite frequently since discovering the website, they are much more affordable than ones you find on Amazon. Better quality also. I purchase 24 inch black extensions and sometimes some blonde ones for some added colour. I've bought about 5 or 6 packs now since finding them and will keep purchasing. They don't have a strong coloured smell like other brands, they are much nicer quality than all others I have found. Very happy with them

15 de junho de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Awful customer service

I was not happy with the product sent to me. I’ve requested a full refund and all they have done is either offer me 7% off . When I made it clear that I wanted a full refund they have COMPLETELY IGNORED ME, and will not respond to any emails or calls

2 de junho de 2021
Avaliação não solicitada
logotipo da Markethairextension

Resposta da Markethairextension

Dear Annise Fryatt

We are terribly sorry that you seemed not to be very satisfactory with your order, I am really sorry for the delay respone because of we need extra time to apply the RMA#, and we need to ask you for the photo of the hair you received,
after our csr has applied the RMA for you to return the packege, you can ship it back, and we will make the refund for you when we receive the items, if you has any problem, next time pls email us your return request via: customerservice@markethairextension.com but not via live chat, we will help you to resolve your problem whithin 24 hours , thanks for your order!

Jacky
MarketHairExtension

Avaliado com 1 de um total de 5 estrelas

Bad quality I got in my sec order I…

Bad quality I got in my sec order I contacted them and they didn’t care had someone who couldn’t even type a proper sentence respond saying they check the quality... and did nothing

26 de maio de 2021
Avaliação não solicitada
logotipo da Markethairextension

Resposta da Markethairextension

Dear Kathryn

We are terribly sorry that you seemed not to be very satisfactory with your sec order, our hair is 8a-9a grade, not the best, but with the price our hair is great, I am really sorry for the delay respone because of we need extra time to apply the RMA#, and we need to ask you for the photo of the hair you received,
after our csr has applied the RMA for you to return the packege, you can ship it back, and we will make the refund for you when we receive the items, if you has any problem, next time pls email us your return request via: customerservice@markethairextension.com but not via live chat, we will help you to resolve your problem whithin 24 hours , thanks for your sec order!

Jacky
MarketHairExtension

Avaliado com 1 de um total de 5 estrelas

DON’T WASTE YOUR MONEY

DO NOT BUY FROM HERE. DON’T WASTE YOUR MONEY! Poor quality extensions and AWFUL customer service. When contacted customer service, they don’t even respond at all and they just ignore you. They claim you have 1 week to return the products, but they won’t even tell you the return address. What a scam of a company. Don’t waste your time and money. Super disappointed.

5 de abril de 2021
Avaliação não solicitada
logotipo da Markethairextension

Resposta da Markethairextension

Dear Lauren

We are terribly sorry that you seemed not to be very satisfactory with our products, our hair is 8a-9a grade, not the best, but with the price our hair is great, I am really sorry for the delay respone because of we need extra time to apply the RMA#,
after our csr has applied the RMA for you to return the packege, you can ship it back, and we will make the refund for you when we receive the items, if you has any problem, next time pls email us your return request via: customerservice@markethairextension.com but not via live chat, we will help you to resolve your problem whithin 24 hours , thanks for your order!

Tommy
MarketHairExtension

Avaliado com 1 de um total de 5 estrelas

So dissatisfied with the “golden…

So dissatisfied with the “golden blonde” #16 it looks nothing like the photo as the one I have received is orange with no tones of blonde what so ever. I have shopped the shade of 16 before and never got this kind of colour. Not true to photo.

29 de março de 2021
Avaliação não solicitada
logotipo da Markethairextension

Resposta da Markethairextension

Dear Bonny Rose

i am really sorry to see your problem, our color chart is different than other brand, if the color of your order can not match your hair, pls contact us for exchange or return, both are granted, if you not sure the color, you can email us the photo of your hair, we can match the color for you!

Tommy
MarketHairExtension

Avaliado com 1 de um total de 5 estrelas

Please do not buy these hair extensions…

Please do not buy these hair extensions . They are deceptive . The colour chart on website do not match the products they send and the they say they refund/ exchange but charge shipping on both sides which is more than the actual extensions . If you want good quality extensions buy from eden hair. They have replied saying the colour #33 is red . It is not I have colour chart from website for proof . #30 is red. Please go and check their website . If you are genuine , then send me the correct color as per site colour chart with free return shipping . It is definitely deceptive colours and your fault so do not write further deceptive defences to review

25 de março de 2021
Avaliação não solicitada
logotipo da Markethairextension

Resposta da Markethairextension

Dear Chamaree
i am really sorry to see your problem, as i know you bought is #33, you said our #33 is red hair, yes our #33 is a little close to the red color, it is right, but not the same, our #33 is the same as the photo shown on our site, you are the first customer who said our #33 is not matched, and you also want highlight color, but the #33 is pure drark auburn color with no highlight, so we judged this is not our fault!
pls email us for the more help, we will be happy to assist you!

Jacky
MarketHairExtension

Avaliado com 1 de um total de 5 estrelas

HORRIBLE

If I could give it no stars I would absolute worst company I’ve ever dealt with in my whole entire life. Ordered end of January, paid for express to come in two days. I didn’t get it until early March and that’s only because I told them I wanted a refund. Didn’t even send me what I ordered , won’t give me a refund without taking photos of the hair and telling the, in depth what’s wrong with it. Have a week to return it that’s if they tell you in a week what the return address even is. Don’t ever order from here , terrible , horrible. I’m disgusted

23 de março de 2021
Avaliação não solicitada
logotipo da Markethairextension

Resposta da Markethairextension

Dear Brooke
I am really sorry for the delay respone because of we need extra time to apply the RMA#, just found your order in our system, our csr has applied the RMA for you to return the packege, you can ship it back, and we will make the refund for you when we receive the items, if you has any problem, next time pls email us your order num via: customerservice@markethairextension.com, we will help you to resolve your problem whithin 24 hours, thanks for your order!

Tony
MarketHairExtension

Avaliado com 1 de um total de 5 estrelas

I ordered and paid extra for 2-3 day…

I ordered and paid extra for 2-3 day shipping and I haven’t received it! Now I’m not even sure if the site is real!! Will be asking for a refund..Most companies give you an updated email when your order is shipped I have received no communication except for the first email saying that it was in stock with a tracking number that does not give me any updates it just takes me back to the website. Horrible horrible service no one answers the phone either

7 de março de 2021
Avaliação não solicitada
logotipo da Markethairextension

Resposta da Markethairextension

Hi G#
I am really sorry for the the problem, pls email us your order num via: customerservice@markethairextension.com, we will help you to resolve your problem whithin 24 hours, thanks for your order!

Jack
MarketHairExtension

Avaliado com 1 de um total de 5 estrelas

DONT ORDER ALL lIE FALSE ADVERTISING IVE ORDERED 2ND…

DONT ORDER ALL LIES IVE ORDERED 2ND OF JANUARY TOLD ME BE HERE VALENTINE'S SAID NO PROBLEM WITH COVID IM STILL WAITING THEYVEONT GIVE CONTACT NUMBERS WONT RELPY TGE CHAT THING IS A ROBOT I SAID I WANT A REFUND THE SAID IVE TO WAIT TILL I GET TRACKING IS RIGHT EITHER CANT TELL U WER EXACTLY IT IS LAST TIME SAID CHINA WOULD NEVER AGREED TO ORDER FROM CHINA ,VERY BAD SERVICE NOT HAPPY

24 de fevereiro de 2021
Avaliação não solicitada
logotipo da Markethairextension

Resposta da Markethairextension

Dear Eileen,
i am really sorry for the delay, if you choose our DHL express shipping method, as usual it would arrive within about 2-3 working days, sorry for the problem, pls contact our customer email pls, we will help you to resolve the problem asap.

Monica
MarketHairExtension

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