Guten Tag. Ich erhalte leider keinerlei Rückmeldungen auf meine bisherigen Nachrichten. Der Rucksack wurde bereits am 29.04.2026 bestellt und bezahlt. Gemäss Ihrer Angabe hätte der Vers... Ver mais
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Veja o que dizem as avaliações
Horrible customer service, one day they say the backpack I ordered is in stock, they next day they say it’s in stock. I paid extra for shipping but the backpack has not been received. It has been mor... Ver mais
Your backpack was a gift for my husband, and he absolutely loves it. I really appreciate the creativity and practical design; it’s perfect for his business trips and navigating through the airport. To... Ver mais
I have been using this Mark Ryden Voyager Bagpack for almost a month now and I am absolutely in love with it! This bag is definitely one of the most useful bagpacks I have ever owned. The main compart... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Mark Ryden company has been established on November 17, 2016 and since that time brought to customers worldwide great variety of anti-theft laptop backpacks, travel bags, sling bags and other travel accessories.
Informações de contato
Estados Unidos
- info@markrydenusa.com
- www.markrydenusa.com
2,8
Bom
103 avaliações
Pede aos clientes que avaliem
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Não respondeu a avaliações negativas
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The product is what is great but I have…
The product is what is great but I have to say not knowing when it was being shipped and then not hearing from any customer service rep was a little disconcerting!!
15 de dezembro de 2023
Resposta da Mark Ryden USA Official Store
Dear Joanna, thank you very much for a positive review. Please accept our apology in reply delay caused by Christmas period. Enjoy your backpack!
Late delivery for Christmas
Late delivery for Christmas. Only delivered yesterday.
11 de dezembro de 2023
Resposta da Mark Ryden USA Official Store
Dear Diana, thank you very much for your comment. We are very sorry for delivery after the Christmas. Pre-Christmas time is very challenging for every shipping company and can lead to delays. However, I would like to mention that we delivered your order still in time, because your order was placed 10th December with Economy Shipping (1-2 days for order processing + 10-18 days for shipping) and delivered 28th December (18 days). Thank you for understanding and warm greetings! Kelly
Terrible Experience - Do Not Order Here Under Any Circumstances!
I placed an order with expedited shipping on November 27th. The website clearly stated that delivery would take 3-6 business days. It has been 17 days, and my order still hasn't arrived. Unfortunately, I had to leave for another country, and they refuse to refund my money. The customer support team takes five days to respond, which is unacceptable. This has been an awful experience. I feel completely deceived and cheated out of my money. Avoid ordering from this place under any circumstances!
15 de dezembro de 2023
Avaliação não solicitada
Resposta da Mark Ryden USA Official Store
Dear Michael,
thank you for your comment. Let me comment your experience from our side. Firstly, you asked us to cancel your first order, because you wanted to apply a discount voucher. You placed your new order 3 days later. After placing your second order you didn't fill properly your address, which led to shipping delay. Our forwarder UPS contacted us with information, that the apartment number is missing or incorrect in your address. We contacted you to advise the correct /detailed address to be able to deliver your package. Unfortunately, the reason for the delayed delivery was the uncompleted address provided during the checkout.
With kind regards,
Kelly
Bad communication. No updates
It has been 10 days since my order. I was charged for the order and the order has not been shipped yet. No updates from the official store on the status of the order or why the order is not shipped yet. I may start the dispute process.
4 de dezembro de 2023
Mark Ryden USA Bad customer service, refund policy and long response…
Bad customer service and long response time. Buyers need to pay return shipping to France that will cost as the item. Avoid at all costs. They do not even have phone number and chat is not working.
1 de novembro de 2023
Avaliação não solicitada
Fast service and great quality highly…
Fast service and great quality highly recommend
13 de novembro de 2023
Resposta da Mark Ryden USA Official Store
Thank you very much Donal! Enjoy your sling bags!
Perfect service
Perfect service, fast shipment. I have received great backpack that I love from first use.
31 de agosto de 2023
Resposta da Mark Ryden USA Official Store
Dear Tomas, thank you for your positive review! Enjoy your backpack! Kelly
Website said all items ship for free
Website said all items ship for free. Bought Spectrum Backpack and I was told I need to pay $15. Customer service was no help. Just tell me how much I'm paying from start.
Update:
I just got a response from Mark scolding me 😀
Here is my response:
This is my first time shopping with you guys. If this is the best you got it's unfortunate.
I know what I what. The backpack I wanted was very specific. I don't want alternatives. Before my purchase I reached out to your customer service and was told there is nothing we can do. I can give you a name if you want. I saved the email. Then I made my purchase. If the Spectrum Backpack requires special packaging then say so on the website before checkout. The website states all shipping are free no exceptions. I am a loyal person. With these shady comments from Mark then I'm going to tell everybody I know about you guys and bottom line Don't buy from them. What you see on the website is different from what you pay at checkout especially for Spectrum. Terrible business practice. Now you get a zero from me. Also I will notify Better Business Bureau. Thanks.
Also I just received the backpack. The packaging is the worst I have seen. This is what I paid $15. It was wrapped cheap, poor, not in box to protect the bag. So what is the point of telling me it comes in a special packaging. Looked cheap. I have photos if you want it. Terrible!!!
15 de outubro de 2023
Resposta da Mark Ryden USA Official Store
Dear Charles,
Thank you for your feedback regarding the shipping cost for your recent backpack purchase. We would like to address your concerns and provide further clarification.
The shipping cost associated with your backpack order is due to the special transport box required for this particular model. This backpack cannot be folded like some other models, necessitating a custom packaging solution to ensure the safe delivery of your product. This is standard practice for items that cannot be easily compacted, and we communicate this clearly to our customers.
Upon reviewing your order, we found that we confirmed the shipping cost to you via email before you placed your order.
It's puzzling, however, that you proceeded with the order despite having concerns about the shipping fee. We prioritize honest and open communication and are committed to providing you with all the necessary information for informed decision-making. If the shipping cost for this specific backpack did not meet your expectations, it would have been more prudent to reconsider your purchase or inquire about alternative options before completing the order.
Sincerely,
Mark
Customer Service Specialist
Bad customer service
Theeis no way to contact you by phone. That is horrible. I want to ask questions about the product before I buy and you do not answer emails. There is no customer service, just a lack of customer service. You are too cheap to have staff. Your store in San Francisco does not have a phone number. So I ordered a product via email and itf it does not have what I wanted, I will return it. That costs you more in the long run. bad business model.
25 de setembro de 2023
SCAM, FRAUDULENT ACTIVITY
Even it is written at shipment details as;
"if order placed on sunday, will be shipped on tuesday with express shipment"
I already picked Express Shipment.
One week passed already but still there is no progress about my shipment. (I placed the order on September 17, today is September 23)
I have sent two emails about to cancel my order and request refund the cost due to shipment delay, but they did not respond yet.
There is not any progress about shipment and refund the cost.
Soo I will consult to my lawyer about refund.
This place is scam.
23 de setembro de 2023
Resposta da Mark Ryden USA Official Store
Dear Mert,
thank you for your message. I am sorry for the delay in our reply. We were receiving a large number of orders last week and it was, unfortunately not possible to reply to you sooner. Also, please understand that we are not working on weekends, so there is usually no possibility to reply to you on weekend days from our customer team.
Shipping of your order was delayed by 2 days because we were waiting for your reply with your ID number, which is requesting your Turkish government for each shipment.
Your order has been already shipped and will arrive on time as our shipping policy promises with a possible delay of 2 days caused by an email conversation about your ID number.
Thank you for understanding,
Kelly
Good products, long delivery
The site is great, but the delivery time is so far quite a bit longer than advertised.
11 de setembro de 2023
customer service is horrible
customer service is horrible. last time I order from you guys.
12 de agosto de 2023
Resposta da Mark Ryden USA Official Store
Dear Jean,
I hope this message finds you well. I wanted to personally address the concerns you raised in your recent review. We take customer feedback seriously and strive to ensure a positive shopping experience for all of our valued customers.
Firstly, I apologize for any confusion or inconvenience you may have encountered. Our records indicate that your order #1263 has been successfully processed and dispatched. However, I couldn't locate any information regarding an order #1016. It appears that this order might have been placed with a different online store, specifically the "Mark Ryden Global" eshop. Please note that we are not affiliated with this eshop and, as such, cannot access or address issues related to orders placed there.
It's important to emphasize that we have received similar feedback from other customers who have expressed concerns about their experiences with Mark Ryden Global. We want to assure you that we take your feedback seriously, and we are committed to maintaining the highest standards of service and transparency. However, it's crucial to recognize that these reviews do not pertain to our operations and are beyond our control.
If you have any further concerns or questions about your order #1263, please do not hesitate to contact us. We are here to assist you and ensure that your concerns are resolved promptly.
Once again, I apologize for any confusion or frustration you may have experienced. Your feedback is valuable to us, and we appreciate your understanding as we work to address this matter.
Thank you for giving us the opportunity to clarify this situation, and we hope to have the chance to serve you better in the future.
Best regards,
Kelly
Good product and the website is ok
4 de agosto de 2023
Ordered on April 30th and item has…
Ordered on April 30th and item has still not shipped and customer service will not respond to initial email so I have had to file charges with my states attorney general and file a chargeback with my bank…. This place is a scam
30 de abril de 2023
Avaliação não solicitada
Resposta da Mark Ryden USA Official Store
Hi Kyle, we are going to update you with information, that we fully refunded you payment. Reason for this is unclear information from your side - you mentioned here in your review, that you wish to refund your payment, however we didn't receive any email from your directly. Although there was no reason for refund as explained in our reply bellow, we decided to refund you in full amount.
Hi Kyle - I see you left a 1 star rating. Thank you for the feedback. You mentioned that our customer service is trash. We are sorry to hear that. Our customers usually say the opposite. You sent us just one email today and we are very sorry to hear this negative feedback. Regarding the shipping time, please take a look on Shipping Policy. You placed your order on Sunday, which is not working day for our teams. According to policy, we reserve 1-2 days for processing the order, which ends today. We are going to ship your order tomorrow, which will arrive on time according to the shipping times. We hope that you will receive your order soon and will enjoy Mark Ryden backpack!
Kelly,
Customer Service Specialist
I’m disappointed that I paid for the…
I’m disappointed that I paid for the fast shipping and the item I ordered won’t be here until 10 days from when I ordered. What’s the point of paying for fast shipping?
5 de março de 2023
Resposta da Mark Ryden USA Official Store
Dear Matthew,
we are happy for your honest review. We would like to kindly react that delivery times of your order fully corresponds with our shipping policy. Your order has been placed March 5th. According to our policy, we reserve 24 hours to proceed your order. Parcels shipped by Express Shipping, which you have ordered, comes within 3 - 6 business days (again, clearly mentioned at the check-out). When you then calculate expected shipping day, the latest day for receiving your order is March 14th. According to tracking number of your order, this is now the expected day of delivery. From our experience, in 99% is shipment always even faster, because DHL keeps few extra days as back-up.
Again, thank you very much for your review and we hope that you will enjoy your backpack very soon!
Kind Regards,
Catherine, Customer Service Specialist
The best backpack
This is my second backpack from this Page and I am absolutely satisfied. The backpack has a great design and a lot of pockets.
3 de março de 2023
Avaliação não solicitada
Resposta da Mark Ryden USA Official Store
Thank you very much, Elis!
Well thought out Bag!!
I’ve used this so far for overnight staycations since I’ve gotten it. I really value the YKK zippers knowing that they will lubricate with use…zippers are the make it or brake it off a backpack/bag & I appreciate these. The set up of this bag is also very convenient in many useful ways for my use.
1 de fevereiro de 2023
Avaliação não solicitada
Resposta da Mark Ryden USA Official Store
Dear Anthony,
thank you very much for your review. We’re thrilled to hear you enjoyed your experience.
they dont deserve even half star i…
they dont deserve even half star i never received the order and they will not respond to your email. this is a scam company.
29 de janeiro de 2023
Avaliação não solicitada
Resposta da Mark Ryden USA Official Store
Dear ima lali, based on the tracking number, your order has already been delivered on February 10th, which fully corresponds with shipping times for standard shipping, which you selected. For faster delivery you may choose express delivery with your next order. We always do our best to make our customer happy however we can't accept your false review. Looking forward to your feedback.
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