Mark Ryden USA Official Store Avaliações 103

O TrustScore é 3 de um total de 5

2,8

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Guten Tag. Ich erhalte leider keinerlei Rückmeldungen auf meine bisherigen Nachrichten. Der Rucksack wurde bereits am 29.04.2026 bestellt und bezahlt. Gemäss Ihrer Angabe hätte der Vers... Ver mais

Avaliado com 1 de um total de 5 estrelas

Horrible customer service, one day they say the backpack I ordered is in stock, they next day they say it’s in stock. I paid extra for shipping but the backpack has not been received. It has been mor... Ver mais

Avaliado com 5 de um total de 5 estrelas

Your backpack was a gift for my husband, and he absolutely loves it. I really appreciate the creativity and practical design; it’s perfect for his business trips and navigating through the airport. To... Ver mais

Avaliado com 5 de um total de 5 estrelas

I have been using this Mark Ryden Voyager Bagpack for almost a month now and I am absolutely in love with it! This bag is definitely one of the most useful bagpacks I have ever owned. The main compart... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de bolsas e malas

Informação fornecida por fontes externas variadas

Mark Ryden company has been established on November 17, 2016 and since that time brought to customers worldwide great variety of anti-theft laptop backpacks, travel bags, sling bags and other travel accessories.


Informações de contato

2,8

Bom

O TrustScore é 3 de um total de 5

103 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Não respondeu a avaliações negativas

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Avaliado com 5 de um total de 5 estrelas

One of the best bagpacks I ever had!

I have been using this Mark Ryden Voyager Bagpack for almost a month now and I am absolutely in love with it! This bag is definitely one of the most useful bagpacks I have ever owned. The main compartment is spacious allowing me to fit all necessary items. It also features various other pockets for greater organization. It is lightweight yet sturdy, plus it is water resistant! It can be used for casual outings as well as trips and it looks great in any setting. Overall, I highly recommend this bagpack. 5/5 stars!

2 de fevereiro de 2023
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Resposta da Mark Ryden USA Official Store

Dear Abhijeet,
thank you very much for your review! Enjoy your backpack!
Best Regards,
Mark Ryden USA

Avaliado com 1 de um total de 5 estrelas

I’m still waiting the product

I’m still waiting the product. Please ready my review from December and this company reply. They said that the product was going to be delivered. THEY ARE LYING.

I bought the product THREE months ago.

I sent an email asking for reimbursement and I had no answer. So, I was robbed by this company.

13 de janeiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great bag

It is a very useful and easy to carry bag.

19 de novembro de 2022
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Resposta da Mark Ryden USA Official Store

Thank you very much for your feedback, Behzad.

Avaliado com 1 de um total de 5 estrelas

This is the worst company I have ever…

This is the worst company I have ever seen in my life. Don't even glance at their website because you will not receive anything you order and you will NOT get a response from support. This is fraudulent and scam it says it is from the UK but it is from China and the tracking number is fake.

6 de novembro de 2022
Avaliação não solicitada
logotipo da Mark Ryden USA Official Store

Resposta da Mark Ryden USA Official Store

Thank you for your feedback Samaritan. We don't agree with your opinion at all, because all our tracking numbers are valid and it is unfortunately not our mistake that you can't use the tracking number to see the status or your order. It is very easy and none of our customers had a problem with it. Also, can you please write us where exactly did you see that we are from UK? Our company is based in USA and our shipping stocks are in US, Canada, Spain, Czech Republic and China. We ship worldwide from all stock according to current product availability and the shortest shipping time. Thank you for understanding.

Avaliado com 1 de um total de 5 estrelas

Horrible experience

Horrible experience. Super delayed shipping.

13 de setembro de 2022
logotipo da Mark Ryden USA Official Store

Resposta da Mark Ryden USA Official Store

Dear Abe Abed,

we appreciate your comment and in same time we are sorry that you are disapointed. We checked your order and your placed your order with standard shipping, which comes with 10 - 30 days delivery time. This information is visible for our customers at every product page and also in our shipping policy. Delivery of your package is therfore on time according to shipping method, which you selected at checkout.

Next time, we would recommend to place an order with express shipping option, which comes with delivery time 5 - 7 business days.

Thank you for your understanding,
Sophia
Mark Ryden USA

Avaliado com 4 de um total de 5 estrelas

Worth the Wait

Although it took a somewhat long time to get my bag, I must say it was worth the wait. I got the Rover 17 inch laptop bag. I live in a very rainy area and have to carry a lot of electronics with me to school, but with the excellent waterproofing materials that the bag is made of, all of my electronics are now safe and dry.

9 de setembro de 2022
Avaliado com 1 de um total de 5 estrelas

DO NOT ORDER FROM THEM.

DO NOT ORDER FROM THEM.
Absolutely worst experience dealing with them
I received the wrong bag and have been trying to reach them via chat, email, facebook messenger and have not received a response anywhere. They said they were going to look into my wrong order issue and then disappeared and haven't heard from them since.
Their website says 9pm-5pm support but those are LIES
Order from markrydencanada.com in stead. You will at least get a response.
Note, markrydenusa and markrydencanda are not affiliated.

17 de junho de 2022
logotipo da Mark Ryden USA Official Store

Resposta da Mark Ryden USA Official Store

Dear Parth,

thank you very much for your feedback. We are really sorry that you faced an issue with ordering from us. We would like to clarify that our support team is always helpful to all customers as fast as possible. On the other side, we would like to kindly disagree with your statement that our support team is available 24x7. We don't claim this information on our website. We inform our customers that "We value our customers too much to outsource our customer service and we value our employees too much to be open 24/7".

Thank you for understanding.

With Kindest Regards,
Mike

Avaliado com 2 de um total de 5 estrelas

First order was canceled

First order was canceled, supposedly out of stock. So I messaged them and have yet to receive a reply. Did not see my refund yet either. Placed an order for the same bag but with three compartments, hoping it is in stock. Haven’t heard a word about shipping or a reply back to my initial inquiry. Not happy so far; the shipping time for a place that is in the U.S. and processing time is way too long.

7 de fevereiro de 2022
logotipo da Mark Ryden USA Official Store

Resposta da Mark Ryden USA Official Store

Dear Chris, please accept our appolozige for the issue you had. We canceled your order due to empty stock reason for this particular model and did our best to get new models on board asap. Your second order is already on the way and you should already see refund on your account (refunds sometimes can take more time than we wish).

Thank you for your review and take care.

Mark Ryden USA team

Avaliado com 5 de um total de 5 estrelas

Still awaiting my order

I want to believe it's a great backpack. So, I purchased it on line and give it a five star but the thing is that it's been a week and I'm still waiting for my order to be shipped. Cannot wait to get my backpack!

24 de dezembro de 2021
logotipo da Mark Ryden USA Official Store

Resposta da Mark Ryden USA Official Store

Dear Richard,

thank you for your review. We are very sorry for longer delivery times during the period before the Christmas. Thank you for understanding and enjoy your backpack!

Mike
Mark Ryden USA

Avaliado com 5 de um total de 5 estrelas

Great purchase

I am happy to get a chance to review the Mark Ryden USA store and their stuff: I was really satisfied with their approach, fast delivery, and much more positively surprised when I started to use the VOYAGER backpack. Quality, design, material...everything together makes really great value for its price.

8 de setembro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Best backpack for business travel

Best backpack for business travel, a great choice for daily commuting! Quality seems to be good.

6 de maio de 2020
Avaliação não solicitada
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Resposta da Mark Ryden USA Official Store

Adam, thanks a lot for your review!

Avaliado com 5 de um total de 5 estrelas

Really good quality backpack!

I’ve ordered the Voyager business backpack for my husband and it really exceeded my expectations! The quality is really good and it looks great with business attire and fits a tun. A perfect alternative to a laptop briefcase which caused him so much back pain.

15 de abril de 2020
Avaliação não solicitada
logotipo da Mark Ryden USA Official Store

Resposta da Mark Ryden USA Official Store

Thank you for your review!

Avaliado com 5 de um total de 5 estrelas

Very well designed and manufactured

Love the design, materials and the craftsmanship! I'm using it on my international trip and so far (10 days) - it rocks! I'll post an update if something changes, but so far so good! :)

15 de abril de 2020
Avaliação não solicitada
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Resposta da Mark Ryden USA Official Store

Thanks a lot, Michal. Enjoy the backpack!

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