We recently signed up as lifetime members at a RV rally in Sevierville Tennessee. MASA representative Beckyann was the best. She represented MASA in a professional and caring manner. She supported our... Ver mais
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Veja o que dizem as avaliações
Sales person was rude presentation took over an 130 mins, did not recieve lunch because the said I go there late…. Mesquite location at red lobster. She was pushy and rude as well. Singled my mom ou... Ver mais
Very easy website to use. Simple and clear instructions and I received my information and wallet card just days later. The small amount per month is well worth it to me as I am disabled and usually us... Ver mais
A empresa respondeu
The information given at our meeting was very good. It was enlightening to say the least and I am glad I have coverage in case of an emergency. It only takes one moment to change your financial circ... Ver mais
Detalhes da empresa
Escrito pela empresa
At MASA we take care of the bills – and the hassle. We believe during or after an emergency, you and your family deserve peace of mind. Our plans provide an additional layer of protection to cover emergency ambulance bills and related expenses left by your primary insurance. MASA members can be assured they’re protected from out-of-pocket costs when sudden critical care is needed. Founded in 1974 as Medical Air Services Association, Inc., MASA® continues to expand on its mission to connect members with care. As a global organization with 18 international locations and covering all 50 states and Canada, MASA serves 2 million+ members with emergency and non-emergency transportation benefits and so much more.
Informações de contato
1301 International Pkwy, Suite 300 , 33323, Sunrise, Estados Unidos
- 800-643-9023
- information@masaglobal.com
- www.masaglobal.com
Respondeu a 64% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Rude presenter
my wife and I attended a presentation on 3-18-2026. We were very interested but wanted to do our due diligence before committing. Brady asked my wife if she was going to sign up and she told him she was going to think about it. He turned to the entire room and announced in a loud and snarky voice, “she’s going to THINK about it”. As we were leaving he told us that he had given us the information, he had fed us, and that he did not know what else we were going to learn by thinking about it. Sorry, MASA.

Resposta da MASA Global
So excited to learn about MASA
So excited to learn about MASA! Have been telling many others about MASA, including our Primrose Retirement Community’s activity director to set up a meeting here soon.
Thank you!
Sandy Johnson
MASA seminar
Today I attended a MASA seminar at Red Lobster. The company had sent me a postcard to attend the presentation and enjoy a free lunch. The presenter, Mr D. Brady, did quite a good job presenting all the scary stories about the possible thousands of dollars you would be responsible for from having a medical emergency that would require air or ground transportation to a hospital. He was somewhat argumentative with one gentleman who was asking some pertinent questions, and I found that off-putting. I happened to be seated at a table with 3 other women, one of whom had been to a seminar in December. She stated that she was having a problem with them billing her and that she had tried repeatedly to contact the company by phone to no avail. That, of course, raised a red flag for me. In conversation with the gals I mentioned that I noticed that the MASA literature we were given included the words Emergency Shield Plus. I told them that I recently extricated myself from receiving services from a company calling itself Legal Shield that also misrepresented itself as a legal firm. You know, once bitten twice shy. The cost of the MASA service is pricey but they promise you everything from soup to nuts. Since my red flag was already up, I went home to do a little research on the Internet and on Trust Pilot. Lo and behold I found many positive comments from folks who attended the seminars and free lunch. But I also found some not-so-positive comments from folks who actually tried to use the service. So, that really clinched it for me—of course coupled with the sour interaction between the presenter and the lady at my table who couldn’t reach the company about her billing. I looked up MASA on the BBB website and read numerous serious complaints that validate what the lady at the seminar told me today. There were also complaints that services were not provided as advertised and refunds not issued. I also had an interesting conversation with ChatGPT about my current Medicare advantage plan and the affordable co pays for emergency and non emergency for ground and air ambulance service. It appears that my current insurance and close proximity to the hospital, and non risky lifestyle do not present a real need to expend an additional $500 per year for the MASA services. So, do your homework. Read the 1-2-3 star reviews on Trust Pilot and the BBB complaints before you let the moths out of your wallet.

Resposta da MASA Global
A very informative health care…
A very informative health care presentation and discussion.
It was clear from the beginning Masa was going to be a “must have” in terms of helping us avoid costly ambulance bills. The added benefits of Masa Emergency Shield + cover both family members and visitors. No sales pressure was a fresh relief!
The way the presenter explained…Great Experience
The way the presenter explained everything step by step
Important for Financial Security in an Emergency
The information given at our meeting was very good. It was enlightening to say the least and I am glad I have coverage in case of an emergency. It only takes one moment to change your financial circumstances forever. One emergency air flight can wipe out any savings the average person may have. I'm glad I am a lifetime member of MASA.
We have not had to use this service, but…
We have not had to use this service yet, but I feel very good having this as we grow older. It is especially nice since we live in a rural area so often people are flown or transported by ambulance for issues. Also, we travel a lot and it is nice to know that out of the country is included as well. It gives us piece of mind! Thank you for such a great program!
Brian Prokop
The MASA representative was outstanding. He was knowledgeable, and courteous. The follow up by the company gave me confidence that I made the right decision to join. Thanks to all.

Resposta da MASA Global
The agent answered all of our questions.
The agent answered all of our questions.
Protection from the high cost of Medical Transport.
I thought the presentation spoke for itself. I'm in the insurance sales industry and I often see client's ambulance bills. It's hard to believe what it costs to be transported. Medical transport is a particularly expensive business to be in. When it's one of my loved ones (or me) on the stretcher I want the best staff possible on the latest piece of equipment. If the insurance company declares that the transport wasn't medically necessary (or out of network) we're stuck with a bill that could bankrupt a family. We're getting older and we live in a community with a great, but limited service hospital. It's almost inevitable that one of us will end up needing the protection.
Staff was very helpful and polite
Staff was very helpful and polite
Presenter explained the Plan & Pricing…
Presenter explained the Plan & Pricing in Full detail, no pressure in selling the product, it was a no pressure to sign up or not.

Resposta da MASA Global
Not allowing the customer to choose…
Not allowing the customer to choose the initial deposit date. This can be problematic for people who receives paychecks once a month and on a fixed income.

Resposta da MASA Global
God blessed was great experience for me…
God blessed was great experience for me and my Husband THANKS God 😊
Very interesting
It was very interesting and knowledgeable. Mr. Craig was very helpful. Thank you, Michelle Vaughn-Weems
The information was very i No before you go on that ambulancemportant
The information was very important. Your representative presentation was excellent.
My speaker (Joe)
What made my experience great was the speaker that shared all the information that I needed to know about this company made me feel comfortable and that I could trust this company with my life
The presentation was well thought out…
The presentation was well thought out and enjoyable.
Terrible company
Terrible company. They do not have trustworthy employees and do not give accurate information.

Resposta da MASA Global
Very informative presentation.
The ease of signing up and being at peace was wonderful. Very informative presentation.
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