MASA Global Avaliações 283

O TrustScore é 4.5 de um total de 5

4,5

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We recently signed up as lifetime members at a RV rally in Sevierville Tennessee. MASA representative Beckyann was the best. She represented MASA in a professional and caring manner. She supported our... Ver mais

Avaliado com 1 de um total de 5 estrelas

Sales person was rude presentation took over an 130 mins, did not recieve lunch because the said I go there late…. Mesquite location at red lobster. She was pushy and rude as well. Singled my mom ou... Ver mais

Avaliado com 5 de um total de 5 estrelas

Very easy website to use. Simple and clear instructions and I received my information and wallet card just days later. The small amount per month is well worth it to me as I am disabled and usually us... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The information given at our meeting was very good. It was enlightening to say the least and I am glad I have coverage in case of an emergency. It only takes one moment to change your financial circ... Ver mais

Detalhes da empresa

Escrito pela empresa

At MASA we take care of the bills – and the hassle. We believe during or after an emergency, you and your family deserve peace of mind. Our plans provide an additional layer of protection to cover emergency ambulance bills and related expenses left by your primary insurance. MASA members can be assured they’re protected from out-of-pocket costs when sudden critical care is needed. Founded in 1974 as Medical Air Services Association, Inc., MASA® continues to expand on its mission to connect members with care. As a global organization with 18 international locations and covering all 50 states and Canada, MASA serves 2 million+ members with emergency and non-emergency transportation benefits and so much more.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

283 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 64% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Rude presenter

my wife and I attended a presentation on 3-18-2026. We were very interested but wanted to do our due diligence before committing. Brady asked my wife if she was going to sign up and she told him she was going to think about it. He turned to the entire room and announced in a loud and snarky voice, “she’s going to THINK about it”. As we were leaving he told us that he had given us the information, he had fed us, and that he did not know what else we were going to learn by thinking about it. Sorry, MASA.

18 de março de 2026
Avaliação não solicitada
logotipo da MASA Global

Resposta da MASA Global

Thank you for sharing your experience. We’re sorry to hear about your interaction at the presentation—this is not the respectful and welcoming environment we aim to provide. We have shared your feedback with the corresponding teams to reinforce professionalism and empathy. We appreciate you bringing this to our attention.

Avaliado com 5 de um total de 5 estrelas

So excited to learn about MASA

So excited to learn about MASA! Have been telling many others about MASA, including our Primrose Retirement Community’s activity director to set up a meeting here soon.
Thank you!
Sandy Johnson

13 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

MASA seminar

Today I attended a MASA seminar at Red Lobster. The company had sent me a postcard to attend the presentation and enjoy a free lunch. The presenter, Mr D. Brady, did quite a good job presenting all the scary stories about the possible thousands of dollars you would be responsible for from having a medical emergency that would require air or ground transportation to a hospital. He was somewhat argumentative with one gentleman who was asking some pertinent questions, and I found that off-putting. I happened to be seated at a table with 3 other women, one of whom had been to a seminar in December. She stated that she was having a problem with them billing her and that she had tried repeatedly to contact the company by phone to no avail. That, of course, raised a red flag for me. In conversation with the gals I mentioned that I noticed that the MASA literature we were given included the words Emergency Shield Plus. I told them that I recently extricated myself from receiving services from a company calling itself Legal Shield that also misrepresented itself as a legal firm. You know, once bitten twice shy. The cost of the MASA service is pricey but they promise you everything from soup to nuts. Since my red flag was already up, I went home to do a little research on the Internet and on Trust Pilot. Lo and behold I found many positive comments from folks who attended the seminars and free lunch. But I also found some not-so-positive comments from folks who actually tried to use the service. So, that really clinched it for me—of course coupled with the sour interaction between the presenter and the lady at my table who couldn’t reach the company about her billing. I looked up MASA on the BBB website and read numerous serious complaints that validate what the lady at the seminar told me today. There were also complaints that services were not provided as advertised and refunds not issued. I also had an interesting conversation with ChatGPT about my current Medicare advantage plan and the affordable co pays for emergency and non emergency for ground and air ambulance service. It appears that my current insurance and close proximity to the hospital, and non risky lifestyle do not present a real need to expend an additional $500 per year for the MASA services. So, do your homework. Read the 1-2-3 star reviews on Trust Pilot and the BBB complaints before you let the moths out of your wallet.

8 de março de 2026
Avaliação não solicitada
logotipo da MASA Global

Resposta da MASA Global

Thank you for sharing your feedback. We’re glad you attended the seminar, but we’re sorry to hear parts of the experience raised concerns. This is not the standard we aim to provide. We have immediately shared your feedback with our team to improve. We respect your decision to explore what’s best for your needs, and we’re here if you have any questions.

Avaliado com 5 de um total de 5 estrelas

A very informative health care…

A very informative health care presentation and discussion.
It was clear from the beginning Masa was going to be a “must have” in terms of helping us avoid costly ambulance bills. The added benefits of Masa Emergency Shield + cover both family members and visitors. No sales pressure was a fresh relief!

17 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Important for Financial Security in an Emergency

The information given at our meeting was very good. It was enlightening to say the least and I am glad I have coverage in case of an emergency. It only takes one moment to change your financial circumstances forever. One emergency air flight can wipe out any savings the average person may have. I'm glad I am a lifetime member of MASA.

19 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

We have not had to use this service, but…

We have not had to use this service yet, but I feel very good having this as we grow older. It is especially nice since we live in a rural area so often people are flown or transported by ambulance for issues. Also, we travel a lot and it is nice to know that out of the country is included as well. It gives us piece of mind! Thank you for such a great program!

8 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Brian Prokop

The MASA representative was outstanding. He was knowledgeable, and courteous. The follow up by the company gave me confidence that I made the right decision to join. Thanks to all.

3 de fevereiro de 2026
Avaliação não solicitada
logotipo da MASA Global

Resposta da MASA Global

Thank you so much for taking the time to share your experience with us, Ron. We’re delighted to hear that our MASA representative provided such knowledgeable and courteous service, and that our follow-up helped give you confidence in your decision to join. Your kind words truly mean a lot to us. We will be sure to pass your feedback along to the agent and the team. Thank you again for your support and for being a valued MASA member.

Avaliado com 5 de um total de 5 estrelas

Protection from the high cost of Medical Transport.

I thought the presentation spoke for itself. I'm in the insurance sales industry and I often see client's ambulance bills. It's hard to believe what it costs to be transported. Medical transport is a particularly expensive business to be in. When it's one of my loved ones (or me) on the stretcher I want the best staff possible on the latest piece of equipment. If the insurance company declares that the transport wasn't medically necessary (or out of network) we're stuck with a bill that could bankrupt a family. We're getting older and we live in a community with a great, but limited service hospital. It's almost inevitable that one of us will end up needing the protection.

6 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Presenter explained the Plan & Pricing…

Presenter explained the Plan & Pricing in Full detail, no pressure in selling the product, it was a no pressure to sign up or not.

12 de fevereiro de 2026
Avaliação não solicitada
logotipo da MASA Global

Resposta da MASA Global

Thank you for sharing your feedback, Dan. We’re glad the plan and pricing were explained clearly and that you felt comfortable with a no-pressure approach. We appreciate your support and are here if you have any questions in the future.

Avaliado com 3 de um total de 5 estrelas

Not allowing the customer to choose…

Not allowing the customer to choose the initial deposit date. This can be problematic for people who receives paychecks once a month and on a fixed income.

29 de janeiro de 2026
Avaliação não solicitada
logotipo da MASA Global

Resposta da MASA Global

Thank you for your feedback, Audrea. We’d like to clarify that customers can select their initial deposit date during the enrollment process. If you need any assistance or have questions, our Customer Service team is available to help at (800) 643-9023 or via email at info@masaglobal.com. We appreciate you sharing your feedback, as it helps us continue improving the customer experience.

Avaliado com 5 de um total de 5 estrelas

My speaker (Joe)

What made my experience great was the speaker that shared all the information that I needed to know about this company made me feel comfortable and that I could trust this company with my life

6 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Terrible company

Terrible company. They do not have trustworthy employees and do not give accurate information.

13 de fevereiro de 2026
Avaliação não solicitada
logotipo da MASA Global

Resposta da MASA Global

Hello,

We’re sorry to hear about your experience. At Masa, trust and accurate communication are extremely important to us.
We’d appreciate the opportunity to look into this further. Please contact us at info@masaglobal.com with more details so we can review and address your concerns.

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.

Saiba mais sobre outros tipos de avaliações.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais