Mazda Avaliações 402

I purchased a Mazda 3 in 2020 with high expectations for its renowned reliability and driving experience. Unfortunately, my ownership journey has been plagued with significant issues that have left me dissatisfied with the overall quality of the vehicle.

In 2021, just a year after acquiring the car, I was faced with an unexpected and costly problem – a faulty turbo that set me back a staggering £3,000. This unexpected expense was an early red flag for the reliability of the Mazda 3, and unfortunately, it wasn't the last.

In 2023, disaster struck again when the oil pump failed, resulting in irreparable damage to the engine. The subsequent diagnosis was grim – the engine needed replacement, a repair that would cost more than the car's overall worth. This experience has left me questioning the durability and longevity of Mazda's SkyActiv engines, which are touted for their efficiency and performance.

Despite my best efforts to maintain the vehicle, servicing it every six months and entrusting it to the care of reputable garages, the recurring issues have made it clear that the Mazda 3, particularly the 2015 model with the SkyActiv engine, falls short of expectations.

One of the most frustrating aspects of owning a Mazda has been the exorbitant cost of parts and the unavailability of many components. Having to order parts directly from Mazda, coupled with their high price tags, has made routine maintenance a financially burdensome task. This scarcity of readily available parts has further prolonged the downtime during repairs.

In conclusion, my experience with the Mazda 3 (2015) has been riddled with disappointment and financial strain. The recurring and costly issues, coupled with the challenges of obtaining necessary parts, have soured my perception of Mazda as a reliable and economical choice. I would strongly advise potential buyers to carefully consider the long-term reliability and cost of ownership before investing in a Mazda, as my own experience has left me unable to recommend these cars to others.

Mazda Romford is an absolute disgrace. Took my Mazda for a service. It took them 10 days to do it. They never returned my calls. The invoice was ridiculously expensive for a very shoddy job. Their excuse is that they are very short staffed. Awful customer service. Stay away from them…

I purchased a new Mazda CX-60 in October 2023 from Holdcroft Mazda in Oldham and was initially impressed with the vehicle, especially the interior, spaciousness and comfort. However, after a few days of ownership, it became apparent that occasionally it was impossible to engage a gear – the only way to do so was to turn off the engine and back on again.

The fault was reported to Holdcroft Mazda and the vehicle was booked in to investigate. On collecting it, I was ‘dismissed’ by Karen in service with an attitude that no fault could be found and that the error was down to user error (me). I was obviously not very pleased with such an attitude, especially having spent £46,000 on the vehicle. On returning to the vehicle, it once again refused to engage a gear and I had to mess around stopping and restarting the engine.

The following day, I emailed Joe Riley (sales) and expressed my dissatisfaction with the attitude of service and that the problem still existed. Unfortunately, a further problem occurred, this time with the hybrid powertrain and an amber warning flashing up on the dashboard.

I received a phone call from the service manager, who apologised for how I had been treated by Karen and secondly that the problem had not been investigated more fully. He contacted Mazda UK who advised that a software upgrade fix was available for both issues – so why was I dismissed by being told that there wasn’t an issue with the car!

Due to the problems with the new car (after only 300 miles) and the attitude of the dealership, I asked to speak the General Manager (David Syddall) - what a poor representation of the company he turned out to be.

At the time of all this trouble, my wife was scheduled to visit relatives in the south of England, with her elderly parents (in their late 80’s), so I asked if we could be supplied with a replacement vehicle for the duration of the trip, we were flatly refused!

At this point, enough was enough, so I decided to exercise my legal right of rejecting the vehicle if a fault occurs within the first 30 days of purchase. David Syddall, either does not know the basics of Consumer Law or his does and chooses to breach them.

I insisted that I wanted to reject the vehicle, but he stated that he needed to speak with the Vehicle Ombudsman – I waited over a week for him to do this (and numerous phone calls and emails being ignored), with him eventually advising that legally they were allowed one opportunity to fix it which they hadn’t been given, citing that the time service had looked at it didn’t count, as no fault was found.

This was a lie on two counts, as they had been given an opportunity but more importantly it was a blatant flouting of the law as within the first 30 days a vehicle can be rejected without giving the garage even one opportunity to fix it.

If you are in the same position, please stand firm against such abusers of the law.

The General Manager (now out of his depth), passed the issue to The Franchise Director (Anthony Cox), who initially appeared very friendly and apologetic and offered for me to keep the car but for me to deal solely with the Stoke dealership to get the car fixed and to experience a much better level of customer service.

I refused, not only due to the unreliability of the car but because I had been treated appallingly by Oldham Mazda who were now abusing their legal obligation by not accepting the rejected vehicle. Anthony Cox was not happy and advised that he would need to take legal advice. Another week went by, so three in total since I rejected the vehicle and a £46,000 car sitting on my drive not being driven.

Eventually, he came back advising that Holdcroft would now accept the rejected vehicle and I would receive a full refund – my relief that this torrid experience was over was immense, but the stress Holdcroft inflicted on me was completely unnecessary.

I returned the CX-60 and obtained a refund but then had to wait a further 10 days for a refund of two insurance (GAP and vehicle cosmetic protection) policies I had purchased.

To summarise, I would advise you to stay well clear of the Holdcroft dealership as their sales are excellent when you’re giving them money but their customer service is deplorable when things go wrong.

Also, do not be hoodwinked by being told that you must accept one repair within the first 30 days of purchase if a fault occurs, the law states you can reject the vehicle without giving them one opportunity to fix it – this is blatant flouting of the law by Holdcroft’s as my experience has shown.

Their senior management is appalling and this has filtered down all the way to staff on the front line in service.

Avoid Holdcroft’s and the Mazda CX-60, and take your well earned money elsewhere!

£50K Flagship Mazda CX60 Homura on 23” plate after 9 months of ownership 3 recalls, now Hybrid Malfunction System Warning ⚠️ Lights, Heater Motor burnt out & No ETA of when parts will be delivered to repair vehicle sits in dealership pound? Mazda UK aftercare for customers is at best shambolic they are not fit for purpose it starts at the top there CEO doesn’t respond third party contracts with Allianz & Enterprise don’t care about getting you recovered or a replacement vehicle. Look forward to moving away from Mazda don’t be fooled with the sales patter from the dealership once parted with your money they don’t care about you! All new cars are under warranty but dealers will always deal with retail repairs first warranty repairs are down the pecking order! Mazda UK don’t care have No empathy

Waiting nearly two months for a part for CX60 car which is less than 7 months old, Mazda customer service just flog you off, telling it has nothing to do with them, to you have to go back and complain to your dealer, and when the dealer won't do anything and tell you it is up to Mazda UK, There is no help from Mazda, meanwhile my car is sitting in there garage losing me money.

Exceptional customer service from Mazda Breakdown service team on a Saturday evening.
I had a puncture with no spare wheel or a jack. Within an hour Mazda had a breakdown van to me who repaired my puncture and I was able to drive home safely. Thank you to the lovely lady who made all this possible for me.

Shambles , Farcial, Dissapointing and feel ripped off.

Donalds group recently took over this Mazda franchise from the previous independent family owners and its gone down hill .

Vehicle was in for second service was charged for parts NOT used some would say this is a scam or dishonest rip off business practice !
Warranty recalls failed so had to make another 60 mile round trip to the dealer to get this resolved.
Numerous completions deadlines missed at great inconvenience and promises of follow up actions by the service manager Tracy Revell which went unanswered and ignored ,my complaint got escalated to group aftersales manger Simon Gibson who wanted to offer me a goodwill gesture of a free tank of fuel BUT i would need to complete that same 60 mile trip back to the Norwich dealership so they could use there fuel card to refuel my car .....Farcical,embarrassing and feeling disappointed especially as i planning to change my vehicle in the new year for a Mazda 3 Takmuri automatic but sadly this dealership has lost Mazda me as a customer !!

A review for the parts department at Mazda Oldham.
I was having some difficulty getting the correct part for my Mazda
Both Matthew and Luke went above and beyond to clarify the part needed with little help from me and my useless knowledge of mechanical things.
If you have any questions regarding parts contact either of them and you will be amazed at the service.
Well done guys

Truly awful
After spending over £20k at Oldham Mazda the car has had two faults. One of which meant the car was recovered - we weren't until I really pushed them.
I have no idea where my car is.
I have no replacement vehicle.
I have no idea what the next steps are.
I promise you, once they have your money, NO ONE CARES.
Please, do not use this Company.

I’m very disappointed in my new Mazda 3 2024. It beeps every time it detects I’m speeding. This happens even if I’m not speeding and it has incorrectly picked up a sign post for an adjacent road etc. My only option is to disable ALL safety alarms, some of these are really useful and the reason why I bought the car in the first place. Had I known about this feature I would not have bought the car. The car is 3 weeks old and rather than being overjoyed I’m beginning to look at trading it in.

I’ve disabled the alarm in the menu and also tried to just get a visual alarm instead of the BEEP BEEP BEEP but to no avail.

I have purchased 6 Mazda vehicles, 2 x Mazda 6 Sports tourers, 1 x Mazda 2, 1 x Mazda CX5 all paid in full, 1 x CX30 PCP and 1 x Mazda 2 Hybrid paid in full, all
from Portsmouth Mazda pre and post Snows takeover the majority owned without any issue. However the last two purchases have been shocking. The cars themselves are great but Portsmouth has taken a nose dive. CX30 came with scratches all over the car on delivery and ended up talking to Michael Fenlon the lead customer service manager, shouldn’t have needed to, this caused considerable running around and trips to Snows to get this sorted. However, we moved on, recently we decided to change the CX5 to a Mazda 2 Hybrid, the sale was slow but we do get it over the line, I made it very clear that I didn’t not want the previous run around in the terms of detailing, got it home in the sunlight to find another large scratch on the rear section of the car, more running about, which in the end took me to dictate what was going to happen.

We booked the online servicing recently for the CX30 0830 14 Oct, confirmed email and reminder to find no Mazda Desk, Fiat covering but was late, the service guy had called his bookings to let them know he would be late the night before, but not us? The online system doesn’t work, we weren’t booked in; kudos to the Fiat guy who got us in on the day and took my slightly miffed attitude, he shouldn’t have needed to! Since then I have had to two further reminders to get the car serviced…. Good systems in place at Snows?

During the service period I was asked to come in at some point as our PCP deal is due to elapse, I took the opportunity to try and arrange this meeting before or after the service on the 14 Oct, I have two timings to which the sales person stated he was too busy. On the 14 oct the sales persons wasn’t in when we left the car around 0910…too busy. Surely he could have arranged for one of his colleagues to take over in his absence? I called Snows Chichester the afternoon before the service and they were more than willing to assist me and booked me in on the 14 Oct at 0930 and spent time to discuss the options and equity in our current package etc. interestingly the Portsmouth dealership offered and considerable amount less than the Chichester dealership, it seems the repeat custom and service is something that they get and try to deliver?

I complained this week to the dealership on receiving the automated missed service emails; I did get a resonance from the sales manager, I explained the whole issues including my response to his sales person, obviously this person had not replied nor shared the email with his sales manager?

Noted on these reviews it’s seems Snows only reply to positive reviews?

Anyway my advice would be to be take things very carefully if you are using Snows Portsmouth Mazda, not sure about the other manufacturers at the location but I find this hugely disappointing.

When will you deliver my new car!!!!!!
Still not got my deposit back from Stoneacre, why cannot you tell your customers the truth for delivering a new car

Bought a brand new Mazda from dealership in twickenham. Don't like the car very much but my main gripe is the customer service, or lack of.
Less than 2 years old and had to BUY new batteries for the key fobs. Have to go there for servicing but way overpriced and took all day, why? Complete waste of my whole day. Not good enough! Would never buy from them again.

Booked a service for my 2015 diesel CX-5 (60K miles) with Northampton Motors (our local Mazda dealership) in July ’23 and also asked them to investigate a loud knocking coming from the rear underneath of the car which was very evident when riding over bumps. I was told that the service and investigation work would take about 2 hours.
On returning to collect the car, I was informed that the technician found no faults causing said noise and I was also advised that all the vehicle suspension bushes were generally in good order. I asked if they had road tested the car to check for the noise and I was told that they had. On getting back home I checked my dashcam and this confirmed that the car had not been road tested and had in fact had not left their service bay. They were obviously unaware that the dashcam records when the ignition is switched on.
As the noise was still very evident, I subsequently booked the car into a local independent garage who found the fault within minutes which was the nearside rear antiroll bar drop link which was loose, they repaired this and then road tested the vehicle (My Dashcam confirmed they did a road test). They also checked the rest of the vehicle suspension.
I chose Northampton Motors to carry out the investigation as well as the service as I thought that they would have the brand expertise in diagnosing my problem but unfortunately, I was incorrect.
I sent a complaint to the Northampton Motors manager and after 2 weeks without a response I forwarded the complaint to their parent company Cambria, that triggered a response from Northampton Motors but from their service clerk and not their manager. He said he would investigate why the car had not been road tested but never got back to me with any findings, I doubt any investigation occurred.
Needless to say, I will not be buying another Mazda (and I’ve had several), nor would I give any further business to Northampton Motors, their customer service levels appear to have slipped considerably since I bought this car from them from new.

As a postscript, the engine in this car model has a known issue with build-up of carbon which clogs the oil strainer causing overheating and power loss. This cost me not far short of £1000 last year to repair. I asked as part of the service if they did an engine flush as standard and was told that Mazda would not include that in the service price so no. There have also been previous issues with this engine requiring recalls, not Mazda’s best design!

UPDATE
Following the work done by Northampton Mazda which involved dropping the engine sump, I started getting oil drips on my drive which over time got worse. I have put the car into my local garage and they advise that the leak is from the sump gasket and it hadn’t been done properly by the previous work. I now have to pay to get it fixed correctly. Another black mark for Northampton Mazda.

bought my new car from western motors from the new brige dealer joe the sales man could not do enough to make the deal go smooth from start to finish car was here on time handed over very professional i would buy a car off joe again

CX60 12 weeks old dropped the key suprised it ceased functioning customer support basically tuff not our problem.
Surely keys are drop tested by Mazda to check they are fit for purpose and caperbale of being dropped and surviving.
No thought was there a inherent fault in the key was it already faulted when I got the car nothing at all just tuff. I believe the key was not fit for purpose on receipt
Yet no offers from Mazda to sort this out.

I nearly ordered a brand new CX-5 , but after reading these reviews I have now changed my mind. I’m going somewhere else.

fantastic new mazda3 purchase.. no pressure relaxed easy going experience .. many thanks to steve ted and mackenzie for all your help.

Bought a New Mazda CX5 Takumi ONLY part of the Software Functions including some safety features have worked from day one !
Car has been in multiple days for updates MAZDA UK don't know how to repair it and so far have only cobbled up some software changes to no avail and have no idea what to do next !!!! The car should be exchanged or refunded !!

Mazda customer service is horrible and WONT BE A CUSTOMER OF MAZDA AGAIN and won't stamp my book DONT BUY FROM DONALD'S MAZDA Norwich or Ipswich
MAZDA is the world's worst customer service and won't put recall on a mazda 2 2015 onwards as they have problems with that year
NO CUSTOMER TOILET OR DRINKS IN DONALD'S NORWICH