Medela LLC Avaliações 91

I recently purchased the medela hands-free breast pump and I am so disappointed. The milk doesn’t drain properly, it only comes with 2 Falange sizes neither of which work for me and the cups are incredibly finicky so it’s not “hands-free” by any means. Medela needs to make better products and lower their prices. Next time I’ll do more research before I purchase and find other companies who’s parts are interchangeable and fitted for women’s bodies not milking cows.

Oplevede funktionsproblemer med min Medela Swing maxi, hvorfor jeg var nødsaget til at kontakte Medelas kundeservice. Efter en kort samtale med Gitte fra Medelas kundeservice bliver jeg rådet til at indlevere det defekte produkt ved købsstedet, hvorefter jeg omgående vil kunne få udleveret en ny pumpe som erstatning.
Gitte viser stor forståelse for produktets essentielle betydning i vores dagligdag, og jeg er taknemmelig for, at hun så hurtigt var med til at finde en løsning på problemet.

Medela Swing Maxi Double Electric Breast Pump
I bought it to help me increase my breast milk supply but I simply wasted my money and time. After 1 week of using it several times a day, almost no milk came out. I felt my breasts full and still nothing came out. Yes, I've already tested it with different flange sizes and the result was the same, less than 1oz in each breast. I was extremely worried about my milk supply and I decided to try hand expressing and it worked. It turned out much more than I imagined it would. Really disappointed with the product. I threw my money away.

Customer service has been very friendly and helpful. I've used Medela for both my babies and have been so happy with it. When there was a minor defect with one of the parts they shipped a replacement (under warranty) very quickly. I would recommend Medela to anyone!

The pump did not work, there was no suction, contacted customer services and was told I would received a refund, then they told me they checked the pump and they thought it was nothing wrong with it and decided not to give me the refund they already agreed to give me over the phone, I would not recommend to rent them, there is so many other better options available in the market now

Ik ben inmiddels bij kolf vervanging nr 3 aangekomen (dankzij de service van bol.com), maar ook dit apparaat is nu kapot. De freestyle handsfree is in theorie een prachtige oplossing voor borstvoeding. In de praktijk is het product echter een ramp, de motor doet het hier hooguit twee maanden en daarna gaan ze stuk voor stuk kapot, vallen ze uit, totale blackout. En dat voor meer dan 300 euro. Dat is niet marktwaardig. Als je geen stress wilt bij het kolven, begin hier dan niet aan.

Medela charge £49 to deliver the pump and for a 14day trial, then it’s £49 for a month’s rental after 14 days. This means you pay £98 in the first month. I didn’t realise because this info is buried below all the ‘£49 for one month!’ claims and as a new mum it’s too easy to miss small details like that. I am unhappy about spending this much and whilst it’s my error, I feel a bit taken advantage of. Why don’t they make the prices different so it helps make it clearer to sleep deprived, mad busy new parents?

Udmærket produkt
MEN!!!
Det er bondefangeri og usmagelig produktføring.
Vi startede med at leje en symphony pumpe og køber det udstyr der skal til for at kunne pumpe. Husk at det ikke er en mulighed at stoppe udpumpning når man først er startet. Det er vigtigt at pumpe kontinuerligt.
Nu har vi købt en maxi swing og finder ud af at udstyret som passer til symphony ikke passer til Maxi Swing!!!!
Altså skal vi på ny ud og investere i brystkopper og flasker.
Hold op hvor kedelig en markedsmodel! Udnyttelse af folk som er i nød i forvejen..
Jeg anbefaler ikke dette produkt af denne simple årsag. Find på noget andet at bruge dine penge på.

The Medela FreeStyle hands free it’s a good pump…when it works!
Mine stopped working in less than 10 days and unfortunately the service from Medela has been very poor. They are taking about 3 weeks (and hopefully it’s going to really be max 3 weeks) to come back to me with the product fixed or a new one, without offering any alternative to bridge this long waiting time!

I’m certain that Medela pumps were designed by people with absolutely no experience of expressing breast milk.

I’m surprised that, given that Medela’s key product is breast pumps, their technology is so archaic and is not user-friendly.

I could write a long list of issues I’ve had with my Freestyle Flex but the main thing that irritates me every single day is that the touchscreen device (the electronic device) constantly gets knocked by your arm or chest or tummy if you hang it over your shoulder (and there really is no alternative if you are wanting to be mobile while using it). This means that your pump will constantly switch modes or turn off. There is no holster available for the electronic device.

Evidently, no one in the design department has ever had to express milk regularly for a young baby (who, with a young baby, has time to sit stagnant multiple times per day to express milk)?

The device is bulky and there are lots of component parts, another two reasons I dislike the product.

Unfortunately, Medela is one of the best brands on the market so I don’t hold much hope for competitors.

Don’t get your hopes up.

Nog geen half jaar de Medela Borstkolf Elektrisch Freestyle Hands-Free in bezit en in gebruik.
Nu al de motor kapot, er zat opeens melk in de slangen en omdat deze melk in de motor kwam ging deze kapot. Bellen naar Medela, krijg je als reactie: geen garantie!
Mijn vriendin staat op knappen maar moet nu wel eerst 30km heen en 30km terug rijden omdat ze bij de winkel waar deze gekocht is moet zijn.
Medela, jullie moeten je schamen dat jullie zo met klanten omgaan!

Hoe is dit mogelijk? betaal je dik 300 euro voor.

Mensen, wees verstandig, koop een betere kwaliteit kolf. Wij zijn niet de enigen met dit probleem zoals u kunt lezen. Bespaar u de kopzorgen!

Medela maxi swing stopped charging

Was told by customer service that it is not for exclusive pumping so i burnt out the motor even though they have referenced a link on their website to say that it is for exclusive pumping.

The suggestion was to to buy a new one to resolve the issue!!!

I purchased two Medela breast pumps for my newborn, but both of them failed to work properly within a few months of use. Despite following all the instructions and troubleshooting tips, the pumps simply wouldn't turn on or provide enough suction. I reached out to Medela customer service for help, but was met with terrible service and a lack of concern for my issue. The representatives were unhelpful and dismissive, making me feel like my problem wasn't important to them.

To make matters worse, Medela's warranty process was convoluted and time-consuming, requiring multiple calls.

Overall, I was extremely disappointed with my experience with Medela breast pumps and their customer service. I would not recommend their products to anyone looking for reliable and effective breast pumps, and I advise others to look elsewhere for a better experience.

Very easy to rent a hospital grade double breast pump at a reasonable rate. Easy to send back when I was finished after around 4 months. I had to swap a faulty pump in the middle of my rental which again was quite simple as a new one was sent immediately, even whilst I was returning the faulty one so I wasn't without a pump for long. Great customer service when I have needed to communicate with them. Would rent again and highly recommend.

Terrible customer service. Do not offer exchanges or cover cost to return items. UPS delivery doesn’t allow you to change delivery options.

Simply no care for new mothers and babies. My medela breast pump stopped working on a Saturday, Medela’s customer service is only M-F. I had to buy a new pump immediately to feed my premature baby and they refused to refund it. Additionally, I had to wait on hold for over an hour to even get through to anyone. They brand themselves as mother friendly, and it’s just not the case. Totally unsympathetic to customers

I have had a similar experience to other reviewers here. I returned my pump unopened within the cooling odd period and they will not refund my money of £49 (the are offering £15 only because the set is unused).

I will pursue the matter through citizens advice.

I have a 2 year-old Medela Sonata that I use to exclusively pump (several hours per day) and it has been up to job for the better part of 2 years. Recently, the battery started acting up and I got an error message that led to me calling into the company for support. I'm so glad that I did! They were exceptionally kind and professional and offered me a brand new pump (it was covered under warranty). I picked it up from their warehouse today and I deeply touched by how they treated me. Breastmilk is no joke, and I'm so glad I bought the best.

IK RAAD DIT PRODUCT NIET AAN!!! Mijn baby is nog geen 3 maanden oud en vandaag is mijn tweede nieuwe kolf kapot gegaan! Wat een bar slecht product. Ik geef fulltime borstvoeding, dus dit is voor mij echt dramatisch. Ze zijn niet bereikbaar en vorige keer kwam er ook geen snelle oplossing - ik mocht hem opsturen en zou binnen 2 weken reactie krijgen. Borstontsteking op vakantie opgelopen.

Absolutely the worst customer service I have ever encountered. The horrible attitude from Tracy in the customer service team is enough to reduce me to tears. They took my products returned and only processed a partial refund so they have essentially stolen £50 from me. It may not seem like a lot but £50 for no product I feel is quite a lot. I have opened a case with PayPal to try to get my money back. I requested to speak to management many times and all times have been ignored. Worst company I have ever worked with. Genuinely if I need anything I would rather get it on Amazon to avoid any further issues. Save your money and AVOID